Showing questions tagged: Show all questions

Downloading .docx file from Facebook Messenger saves it as .pdf and shows empty file.

When downloading a file in Facebook Messenger, Firefox changes file extension to .pdf. My case was .docx file but looking for help found people have problem with other fo… (read more)

When downloading a file in Facebook Messenger, Firefox changes file extension to .pdf. My case was .docx file but looking for help found people have problem with other formats, even non document saving as .pdf.

Not asking for help, just reporting problem

Asked by katto777 3 days ago

Trouble using Japanese Retail Website: ERROR for site owner: Invalid domain for site key

Filled out a form on a Japanese Retail Store website to contact them and couldn't send the message. Message just hung up all day. I think the connection is secure (icon n… (read more)

Filled out a form on a Japanese Retail Store website to contact them and couldn't send the message. Message just hung up all day. I think the connection is secure (icon next to Firefox address bar does not have a slash thru it so I think connection is secure). That Firefox icon says it is blocking trackers and cookies on the website and "Enhanced Tracking Protection" is "On". And got message in bottom corner of website saying "ERROR for site owner: Invalid domain for site key". Using up-to-date Firefox browser, Windows 10 and Windows Defender Firewall. (Tried Windows Edge browser and it said connection was insecure so I followed steps to connect to it like changing Privacy settings and switching to a Private Window but it didn't help.) What else can I try to use this Japanese website? (Note: website does not have an email address listed anywhere.)

Asked by rjc7394 6 days ago

Unable to download (trusted sites, Firefox apps/themes, anything)

For a week or better I have been unable to download anything through my Firefox browser, I have refreshed and uninstalled Firefox (I had to reinstall through another brow… (read more)

For a week or better I have been unable to download anything through my Firefox browser, I have refreshed and uninstalled Firefox (I had to reinstall through another browser) in an attempt to fix this issue to no avail. I cannot download from verified sites, nor am I able to download Firefox's own extensions or themes (when I attempt I get an error telling me to check my connection, screenshot included).

I would like to be able to use Firefox normally again, with the ability to download files and install my extensions restored.

Asked by Chama 3 days ago

Hacking

There is a hacker who accessed my Google account via Firefox about 10 hours ago, with the result my language setting has been switched to Korean. I live in Hong Kong and … (read more)

There is a hacker who accessed my Google account via Firefox about 10 hours ago, with the result my language setting has been switched to Korean. I live in Hong Kong and have never been to Korea, and I do understand Korean at all. Can you help pls? Thx.

Asked by Alfred Liang 3 days ago

I'm having constant issues with Facebook and Youtube

For the last month or so I'm constantly having issues with messaging on Facebook and with playback on Youtube. On Facebook my messages are often not sending (I sometimes… (read more)

For the last month or so I'm constantly having issues with messaging on Facebook and with playback on Youtube.

On Facebook my messages are often not sending (I sometimes get a red "couldn't send message" tag under the message(s) I've tried to send; other times whatever I've tried to send just disappears without trace); also often my chats do not show up properly and they also don't sync properly with messages on my android phone. (Both my Firefox and my Messenger app are up to date.)

On Youtube I get issues with video playback (I have a premium account on Youtube): the videos sometimes randomly stop mid-playback and they either continue after 5-10 seconds or they just never continue at all. If the video quality is set higher than 1080p this happens more often. Other times the image freezes, but the audio keeps going. When I've watched a video and I press replay/play again, the video and the audio are delayed. I have an 11th gen i5 processor with 16 GB RAM and 250/25 Gb/s internet connection. To my knowledge all drivers are up to date. I've been chatting with Youtube support and they were adamant that I need to change to Chrome browser because this is Firefox's fault...

Also, when I use Facebook or Youtube, Firefox consumes a TON of resources (almost all resources) and makes my laptop run hot.

The only thing I can think of that might be an issue from my side is that I have many (and I mean many) tabs open in Firefox. But even after cleaning all history/cache and restarting Firefox and going straight to Facebook/Youtube, without touching any other tabs, I still have the issues with both - the two pages I use most. It's getting very tiring & annoying.

I'm using AdBlock Plus, but for Youtube it is disabled. (Youtube support wanted me to uninstall it... surprise, surprise...)

I hope you can help me find a way to fix this. Thank you

Asked by roman.istvan 5 days ago

Dualsense Gamepad suddenly not working correctly.

A little while ago I noticed that the site I used to test my gamepads (hardwaretester.com/gamepad, formerly known as gamepad-tester.com) stopped working properly. I just … (read more)

A little while ago I noticed that the site I used to test my gamepads (hardwaretester.com/gamepad, formerly known as gamepad-tester.com) stopped working properly. I just assumed this was either something outside of the browser or the website itself was broken. Today I just tested with several other websites and browsers and confirmed that Firefox seems to be the issue. Even in Troubleshooting Mode it was completely broken.

L1, R1, R2, Triangle, Share, Options and the Left Stick seem to be the only things that function properly currently, with the DPad not doing anything and the rest of the face buttons/triggers hitting the wrong buttons. In the case of the right stick, L2 for some reason controls the vertical movement while the physical right stick still works horizontally. This controller works perfectly on the rest of my system, windows sees the proper buttons being pressed and games that support Dualsense work fine without any interference.

Below I have attached two images which show how the website I mentioned used to look, and the second image is how it looks now. I have a feeling some kind of update to Firefox's Gamepad API has broken this, somehow.

Asked by Lily Arlatto 6 days ago

Why does my Light Theme become disabled after I enable it?

Every time I enable Light theme for taskbar it becomes disabled & reverts back to Dark Theme. This is not great for my eyesight. Why does Firefox force dark theme? … (read more)

Every time I enable Light theme for taskbar it becomes disabled & reverts back to Dark Theme. This is not great for my eyesight. Why does Firefox force dark theme?

Asked by smartmoneysv 6 days ago

Facebook login problems FF Desktop Version only

Started a few days ago. Facebook, from bookmarks or freshly typed, does not like my password. States "password entered is incorrect". This appears to be the Windows v… (read more)

Started a few days ago.

Facebook, from bookmarks or freshly typed, does not like my password. States "password entered is incorrect".

This appears to be the Windows version only (126.0.1(64-bit)), as I can login from other, android, devices. Have not tried from a Linux version as none are current.

I have checked and FF does have the same credentials on each device tried. Attempting to reset password from the Windows version will tell me "something has gone wrong".

Cute, eh?

Asked by joea-too 5 days ago

Suddenly FF cannot open saved .htm/.html files but Edge can. Anyone know why?

Suddenly my Firefox cannot open saved .htm/.html files on my pc but Edge can. I don't know when this happened but probably during the last month or so. When I try to op… (read more)

Suddenly my Firefox cannot open saved .htm/.html files on my pc but Edge can. I don't know when this happened but probably during the last month or so. When I try to open a saved .htm or .html file Win10 gives me a "Windows cannot find (path and file name)" error. If I "OPEN WITH" Edge it works just fine. I've checked my default apps and file type associations and they are all properly set to Firefox. I did a RESTART in Firefox but that was no help. Is this actually a Windows problem, or do I need to do a complete uninstall and reinstall of Firefox? Currently running Win10 (64-bit) and Firefox 126.0.1 (64-bit).

Asked by jonmikl1962 4 days ago

Firefox opens with no tabs from last session, then immediately closes and reopens with the tabs

i formatted my computer, and used last session .Json files to restore my tabs from before. this allowed me to have my tabs. but even weeks after reinstalling, Firefox doe… (read more)

i formatted my computer, and used last session .Json files to restore my tabs from before. this allowed me to have my tabs. but even weeks after reinstalling, Firefox does something uncharacteristic. it opens with one window with one tab. then after a second or two, it closes. and then reopens with all the tabs. I would consider a re-install but i don't want to lose the tabs again, and i have 2 computers with different tab sessions (different users on the reformatted one as its a family computer)

its functional but annoying. What can i do?

i would include screenshots but you can't really screen grab a PROCESS, so that doesn't help here.

i am running windows 10.

Asked by Mike King 4 days ago

Account Email is no longer supported

Hi my old account email doesnt exist anymore, I cannot log into that account so i cant login to Firefox because its sending a confirmation code to my old email but i cann… (read more)

Hi my old account email doesnt exist anymore, I cannot log into that account so i cant login to Firefox because its sending a confirmation code to my old email but i cannot login to this email account anymore so i cant get the code to login to firefox. Is there anyway I can still change the email adress from my account? Thank you!

Asked by Mia 4 days ago

Search Suggestions Unwelcome Drop-Down

Windows 10; Firefox 126.0.1; DuckDuckGo search engine: Drop-down suggestions a clever function, but entirely unwelcome in my universe. How to prohibit those? The probl… (read more)

Windows 10; Firefox 126.0.1; DuckDuckGo search engine:

Drop-down suggestions a clever function, but entirely unwelcome in my universe. How to prohibit those?

The problem in DuckDuckGo search is that one cannot readily edit the original search word/phrase, as the suggestions take over that area; can't do a quick LnUp or LnDn, can't do a quick LeftArrow or RightArrow if a correction is needed -- the suggestions just decide to bully their way in at every inopportune opportunity.

I've changed whatever settings in Duckville that I can find, but it doesn't care what I need or think. I've changed the Firefox Search settings but that doesn't make any difference.

Any information/assistance out there?

Many thanks. Appreciated.

Asked by Hikermann 5 days ago

Help Needed with Display Issues for Pokémon Infinite Fusion Site on Firefox

Hello Mozilla Support, I am encountering display issues with my WordPress website, which is dedicated to a fan-made game called Pokémon Infinite Fusion. The site appears… (read more)

Hello Mozilla Support,

I am encountering display issues with my WordPress website, which is dedicated to a fan-made game called Pokémon Infinite Fusion. The site appears to load correctly on other browsers like Chrome and Edge, but certain elements are not displaying properly on Firefox.

Website Details:

   Main URL: Pokémon Infinite Fusion
   Specific Pages with Issues:
       Pokémon Infinite Fusion Sprite Installer
       Pokémon Infinite Fusion Calculator

What I Tried:

   CSS and JavaScript Debugging: Checked and validated CSS and JavaScript for compatibility issues.
   Browser Cache Clearing: Cleared the cache and cookies in Firefox to ensure it wasn’t a caching issue.
   Add-ons Disabled: Ran Firefox in Safe Mode with all add-ons disabled to see if any extensions were causing the issue.
   Responsive Design Mode: Used Firefox's Responsive Design Mode to check how the site renders on different screen sizes.
   Error Console: Reviewed the Error Console in Firefox to identify any specific errors or warnings.

What I Expected:

I expected that the website would display consistently across all browsers, including Firefox.

What Actually Happened:

Despite my efforts, certain elements on the site, such as images and interactive features, still do not display correctly on Firefox. These issues are not present on other browsers, which suggests a compatibility problem specific to Firefox.

Questions:

   Are there any known compatibility issues between Firefox and certain WordPress themes or plugins that might cause this problem?
   Could there be specific CSS or JavaScript practices that work in other browsers but not in Firefox?
   Are there additional tools or techniques in Firefox that I can use to diagnose and fix these display issues?

I would appreciate any advice or suggestions on how to resolve these display issues. Ensuring a consistent user experience across all browsers is important for my website.

Thank you in advance for your assistance!

Best regards, Saimhbx

Asked by Saim Hasan 4 days ago

Location

Hello, my browser keeps coming up with my location as Boydton, VA 23917, My actual location is Collegeville, PA 19426. Other browsers get my location correct, only Firef… (read more)

Hello, my browser keeps coming up with my location as Boydton, VA 23917, My actual location is Collegeville, PA 19426. Other browsers get my location correct, only Firefox continues to come up with Boydton, VA 23917. Could there be someone accessing my account in Boydton, VA 23917?

Asked by Michael Rosen 4 days ago

Desktop problems - Firefox

The screenshot is missing in settings: I typed about:certificate and it is showing the DigiNotar Root CA - Server. I clicked on it,and it say "Explicitly Distrust DigiN… (read more)

The screenshot is missing in settings: I typed about:certificate and it is showing the DigiNotar Root CA - Server. I clicked on it,and it say "Explicitly Distrust DigiNotar Root CA.

The color on top of the Desktop is a blue gray color not black like it shows on the instructions steps when there is a picture showing the menu with instructions. I am getting a message when I open Firefox saying that "Open or Refresh Firefox" It has caused me a problem when clicking on it

Also, I don/t know if this the community help which I am trying to get help because of the problems I am having.

Question: Does Firefox runs on Chromium or it it a Chromium?

Asked by Yolanda 4 days ago