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  • Archived

Playing videos on YouTube and on twitch causes excessive overheating and fans always at maximum

When I watch a video on twitch or sometimes on youtube, after a while the computer heats up a lot and the fan starts spinning faster than usual. This only happens to me o… (read more)

When I watch a video on twitch or sometimes on youtube, after a while the computer heats up a lot and the fan starts spinning faster than usual. This only happens to me on Firefox and rarely on Chrome (on safari no). It happens on the MacBook Air 2018

Asked by simone 2 years ago

Last reply by Jason Hansen 1 year ago

  • Archived

Videous on youtube freezes and lags in full screen mode.

I noticed, probably after the recent browser update, most videos will lag in full screen mode. The problem does not occur in Chrome, and when playing a video without full… (read more)

I noticed, probably after the recent browser update, most videos will lag in full screen mode. The problem does not occur in Chrome, and when playing a video without full-screen.

For example. I'm watching a lecture and the teacher is going back and forth. During that he will freeze and lag, the audio works fine, than it continues. I also noticed that the effect can easily be caused by rewinding back for a few seconds.

Not sure if this is a my laptop, youtub's or the firefox problem.

Asked by andreyw441 2 years ago

Last reply by James Aria 1 year ago

  • Archived

Youtube with Vega 8 (AMD iGPU) 1080p problems

The gpu usage (more specifically the encoding) has crazy spikes which causes frames to drop (a lot of them). I'm almost sure this only happens with vp9 and so far I've on… (read more)

The gpu usage (more specifically the encoding) has crazy spikes which causes frames to drop (a lot of them).

I'm almost sure this only happens with vp9 and so far I've only seen it happen in 1080p and over (1080p60 etc).

The gpu should be more than able to play these. And in the moments it isn't spiking it's only using like 30 to 40% so it is more than able.

Edit 1: It's really strange because I just watched 4k60 videos and 1080p60 videos in both VP9 and AV and they worked just perfect and then I went to a 1080p24 in VP9 and it skips like hell. And then I went back to the previous video and it gets almost 100% skipped frames at 4k60 when just 5 minutes ago it was playing it fine.

So basically I can't successfully reproduce the problem the same way all the time. Maybe you guys have some tools I can use to do more in-depth testing.

Edit 2: I am now convinced that the problem lies with the iGPU not having enough memory because one common thing that I noticed every time there's skipping is that the vram is pretty much full. At the same time that's strange because the system should then use the system memory as shared memory, right? I checked my BIOS to see if I could increase the iGPU memory but it literally only gives me a single option, which isn't even the correct one since it shows 128MB and I have 256MB, or at least the specs of the laptop, Firefox (about:support) and Windows says so.

I know there's other laptops with this iGPU that can change that so if anyone has one that can test that we would know.

Asked by M4xc4v413r4 2 years ago

Last reply by jyc860923 1 year ago

  • Archived

often all text in menu items is missing so menus appear to disappear

Most of the time but not all of the time Firefox appears to be missing all menus, but it seems that it has actually just nulled all the strings. The image shows the probl… (read more)

Most of the time but not all of the time Firefox appears to be missing all menus, but it seems that it has actually just nulled all the strings. The image shows the problem. This seems to be the case 100% if I click a link from email. Starting a new window does show the menu. I've tried the reset menu procedures I have found with no effect.

This is MacOS Catalina. I don't recall this happening prior to upgrading to Catalina.

Asked by george.moberly 2 years ago

Last reply by Scribe 2 years ago

  • Archived

Firefox keeps maximising screen or hanging?

Hi all, Long time user of Firefox and love it, however on my work computer it is very unstable. When loading up it seems fine until I click into another window and on ret… (read more)

Hi all, Long time user of Firefox and love it, however on my work computer it is very unstable. When loading up it seems fine until I click into another window and on returning FIrefox is is full screen mode.

I then have to Alt\view\fullscreen and then top right, restore to see the taskbar once again, however on top of this it seems very unstable and often when trying to click back into Firfox it will not allow me to do so and appears as if it has crashed. I then have to Alt-contr-del to close the program and stat again.

Have tried resetting Firefox without joy so a bit stuck as to what the issue could be? Any assistant would be greatly appreciate as I run all the same plug-ins on my home computer and works perfectly!

Asked by ccwtuthill 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox does not open any pages, dialogs, about: pages

Dear All, my Firefox is broken. It starts and shows a blank tab, but I cannot open any site, not even about:config or the options pane. Typing anything in the address ba… (read more)

Dear All, my Firefox is broken. It starts and shows a blank tab, but I cannot open any site, not even about:config or the options pane. Typing anything in the address bar or the search bar and pressing Return does nothing.

The only things I can do is opening new tabs (which will remain blank), and clicking on menu items in the main menu. None of the items that would open any dialog works, though.

So far I have tried:

  • Starting Firefox in safe mode
  • Creating and using a new profile (firefox.exe /p)
  • Uninstall FF and re-installing the latest version
  • Uninstalling FF and installing a previous version (downgrade), using a new profile
  • Deleting all mozilla and firefox entries in the registry in an uninstall / reinstall cycle

Now I am out of ideas. Any help is welcome. Thanks!

Asked by dr.khong 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

How do I get rid of Configuration Error dialog box stating, "Failed to read the configuration file. Please contact your system administrator."

After a recent beta version installed, my profile seems to have a corrupt configuration file. But I don't know how to figure out which one. It only happens on my Windows … (read more)

After a recent beta version installed, my profile seems to have a corrupt configuration file. But I don't know how to figure out which one. It only happens on my Windows 10 laptop. My profile syncs with another Windows 10 laptop, 2 user accounts on a Linux Mint desktop, and an LG phone. I followed the support article and changed the settings so that I was only on the release channel, rather than the Beta channel. I tried the Refresh Firefox. After resyncing my profile, the error returned. I uninstalled the newer Beta release, completely deleted the User/AppData/Roaming/Mozilla folder. I reinstalled the current release (72.0.2). After resyncing my profile, the error still returned. Every time I start Firefox, I get the annoyance of the error dialog box. After clicking OK, Firefox opens and works perfectly fine. How do I find which file in my profile is causing the error on just one computer?

Asked by Jason Alsin 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

When clicking on a link in mail, it opens two tabs, a blank one and the one with the link. How to stop this?

I am using Apple Mail on a Mac. This has been going on for some time but to add to the annoyance the window containing the link material loses the main toolbar menus at … (read more)

I am using Apple Mail on a Mac. This has been going on for some time but to add to the annoyance the window containing the link material loses the main toolbar menus at the top, it says "Firefox" but the other menu items are missing. Another question on this issue was from a Windows User but has not yet been resolved.

Asked by josekimber1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes to blue screen of death

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue cons… (read more)

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue constly crash my system

Asked by abc5 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

There was a network error. Please try again. (Error #2000)

i cant play any streams on twitch getting this error tried clearing cookiies history and all There was a network error. Please try again. (Error #2000) … (read more)

i cant play any streams on twitch getting this error

tried clearing cookiies history and all

There was a network error. Please try again. (Error #2000)

Asked by shwetabhsahay 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox won’t launch after running selenium tests

Bit of a niche question hope someone can help. I’m running some website testing and have a script set up to open Firefox at regular intervals using Selenium in python, ru… (read more)

Bit of a niche question hope someone can help.

I’m running some website testing and have a script set up to open Firefox at regular intervals using Selenium in python, run tests and exit. Running it in a MacBook using Catalina and have the latest versions of Firefox. I tried a different MacBook as well.

Randomly, after running enough tests, it will fail to launch, throwing and error code “can’t quit and exited process”.

Once this happens, I can’t open Firefox at all, even manually. The icon just bounces and fails to launch. Oddly enough, I can’t launch Chrome either, even if I haven’t launched it since restart. Restarting my computer will fix the problem always.

I’ve tried running in headless mode to, no avail. Any ideas here?

Asked by rictbest 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Cannot connect to ANY websites.

On Mac with Catalina 10.15.3 When I try to use Firefox 72.0.2 I cannot connect to ANY website. I just get an error message that says: Secure Connection Failed. An error o… (read more)

On Mac with Catalina 10.15.3

When I try to use Firefox 72.0.2 I cannot connect to ANY website. I just get an error message that says:

Secure Connection Failed.

An error occured during a connection to website.com PR_END_OF_FILE_ERROR

Asked by dave.kydd 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

I'm having issues with Google Apps and Firefox. Chrome users don't have a problem w/G-Apps? Anyone else?

My company uses Google Apps. Using the Mail, Calendar, Drive, and other apps in the Google Suite consumes a ton of resources in Firefox, as reported by "about:performance… (read more)

My company uses Google Apps. Using the Mail, Calendar, Drive, and other apps in the Google Suite consumes a ton of resources in Firefox, as reported by "about:performance". To the point that a 4 day restart of Firefox is necessary to speed things up. Google Chrome users don't seem to have this issue. I suspect a Google Conspiracy. ;-) Has this been seen elsewhere? I'm using a Mac and a Windows 10 device at work with the same issue. Both Firefox and the respective OSes are up to date. I do have a lot of browser windows open to a lot of different network and system apps, but about:performance shows the Google Suite, especially Mail and Calendar being the culprits.

Asked by jcm 1 year ago

Last reply by crankygoat 1 year ago

  • Archived

Firefox performance is extremely slow, soem pages will not even load

Firefox performance is extremely slow, some pages will not even load, I then vomit in my mouth and go to Google spyware...I mean Chrome. Naturally is loads instantly. Bee… (read more)

Firefox performance is extremely slow, some pages will not even load, I then vomit in my mouth and go to Google spyware...I mean Chrome. Naturally is loads instantly. Been using Firefox since earliest days, I am trying to avoid going to Chrome but at some point I just need it to work properly. I go to Adobe.com, white screen loading circle. I open Chrome, go to Adobe and instantaneously brought to their page. Why is chrome so insanely faster than Firefox? Firefox is my only "defense" against the prying eyes of mega corps like MS and Google. PLEASE you all need to stay in the fight!

I tried clearing cache, didn't help.

Asked by quaglinoman 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Hardware acceleration should be disabled on devices with single IGP

Hello, Recently I noticed a big difference in performance on Youtube if I set Hardware Acceleration to disabled. I'm having Intel IGP, and no external graphics. I was rea… (read more)

Hello,

Recently I noticed a big difference in performance on Youtube if I set Hardware Acceleration to disabled. I'm having Intel IGP, and no external graphics. I was reading more about this setting after I feel like 'youtube is so slow, but what if I turn this off, will this make any difference?' and yes it did! So it was a good idea, and I would like to share this. On devices with integrated graphics only - this setting should be disabled by default for new firefox installations. I really noticed a significant difference on my notebook when turning this off, but on my game-desktop with GPU GeForce 1050ti i don't notice difference because the GPU is good enough.

Kind Regards, Lajos

Asked by Lajos 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Getting SEC_ERROR_BAD_SIGNATURE error at AHDictionary.com

The site AHDictionary.com (American Heritage Dictionary) generates an error: An error occurred during a connection to ahdictionary.com. Peer’s certificate has an invalid … (read more)

The site AHDictionary.com (American Heritage Dictionary) generates an error:

An error occurred during a connection to ahdictionary.com. Peer’s certificate has an invalid signature.

Error code: SEC_ERROR_BAD_SIGNATURE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

While I'm sure I could eventually figure out a valid e-mail address for the site and get through to a real person among all the spam they must surely get at that address, I'm just wondering why Firefox is the only browser evidencing issues with the site. I'd like an option to click "Okay, I get it, and I'm willing to risk visiting the site." I'm not finding a workaround that I can use myself, aside from using another Web browser.

I highly appreciate the security controls working as needed, but I'd like to acknowledge the risk and proceed to the site anyway.

I've tried launching Firefox in Safe Mode. I've tried clearing all tabs and restarting Firefox. I've tried toggling my proxy setting. My antivirus is simply Windows Defender on Windows 10 Pro, and I've never had another brand of antivirus software on this computer.

Asked by Timothy J. McGowan 1 year ago

Last reply by FredMcD 1 year ago