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  • Archived

Firefox settings

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some c… (read more)

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some changes in the configuration and got the text size back to what I wanted. This time it happened none of those configurations changed but I still had changed text size. I refreshed Firefox and found my add-ons immediately were reinstalled even though they were shown to be working when I checked my browser settings. One of the add-ons was Yahoo Mail ad blocker. I have used Yahoo Mail for years. Recently they have tried to make changes in my mail display to where I am being forced to go ad-free and upgrade to a mail subscription. After this most recent challenge to my computer setting, I am beginning to think Yahoo is disabling the Yahoo Ad Mail Blocker to get me to go to their subscription. Either that or Microsoft is challenging me to use their browser. It is like their is a war going on to win the internet. I miss the old Internet. Is there anything that can be done so my settings don't get hijacked?

Asked by grmapeg 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

"Unable to process the backup file"

I deleted my entire partition firefox was installed on, and lost mybookmarks, passwords,... . i had this firefox account but nothing recovered by sign in but extensions. … (read more)

I deleted my entire partition firefox was installed on, and lost mybookmarks, passwords,... . i had this firefox account but nothing recovered by sign in but extensions. so i used some recovery app and found my last -deleted- firefox files and folders (/appdata/roaming/..../profile/...), but i cant introduce/change/swap these files to my new firefox. what should i do to recover my lost data?

Asked by keivanfar.mohsen 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Did I lose my saved bookmarks when I reset my password?

I've exported/imported firefox settings before (bookmarks, etc) but this time I didn't get a chance to export before my computer blew up. So when I logged on to Firefox … (read more)

I've exported/imported firefox settings before (bookmarks, etc) but this time I didn't get a chance to export before my computer blew up. So when I logged on to Firefox on my new computer, I didn't have my password. It forced me to reset my password....but then none of my bookmarks transferred over. I thought they would be tied to my login and I could still recover them without the files from my old hard drive. That doesn't seem right to me, what am I missing? How do I recover the bookmarks saved on my Firefox login? I had soooo many....

thanks in advance!

Asked by lisamrupert 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

my bookmarks toolbar

Hello and good afternoon, My English is not so good, im Write with translator…. I would like to turn to you after desperately, unsuccessfully, and extremely annoyed looki… (read more)

Hello and good afternoon, My English is not so good, im Write with translator….

I would like to turn to you after desperately, unsuccessfully, and extremely annoyed looking for a German contact person but not finding it, because I have a problem with your browser. I like to use the Mozilla browser because it can be used very individually. But every time you do a major update, my settings are gone. This annoys you massively and tempts you to change the browser for good. And when I use Edge, I have the German Microsoft support at hand to give them my opinion on the crap they are pumping out. Different with you, there is no German support that is there for emergencies, you look for the wolf and what do you find ??? Nothing .. that sucks ... and had to be said and described here.

Now to my problem ...

I have created a possibility for myself via an additional Chrome folder and other source text (through instructions on the net, since I am only a layman) to display the symbol bar in multiple columns, which class worked. You can structure, organize and do your work quickly. That's what I love about the browser ... but since version 82 was installed, my bookmarks toolbar can only be found on the left side and one below the other ???? I just write down my frustration about it here and yesterday, without receiving any feedback so far, instead of being able to work in a structured way ... do you think that's good, good for using your browser ??? Good for the users ??? No, it's really annoying .... and by the way, this multi-column bookmark toolbar could also be a work of your community ??? Why do others have to do this for you? You always report nicely what you have changed, improved, changed !!!! What I am describing here would be a real improvement, and no matter which version was updated to, the bars would remain part of the browser !!!! And what is it now ???? On my laptop everything is just left and below each other .. annoying .... And it will be damn well possible to finally integrate this permanently into the browser ??? Otherwise you are finally rid of me and I use other browsers, and now I am curious whether someone will reply to this mail and my problem that now, after the update, probably 1,000,000,000 other users will be exactly the same, just maybe you do not write I think I don't get a fulfilling, satisfactory answer for me either!?!?!?!?

Asked by frisco_02 1 year ago

Last reply by Patrick Weiden 1 year ago

  • Archived

0Kb logins.json file

Hi, I recently updated, only to find out that all my passwords had disappeared :(. I checked my profile and there were three 0Kb files: logins.json, logins.json.corrupt a… (read more)

Hi,

I recently updated, only to find out that all my passwords had disappeared :(. I checked my profile and there were three 0Kb files: logins.json, logins.json.corrupt and logins-backup.json. cert9.db and key4.db are still there and aren't empty. I'm on Arch Linux, so no previous version as well. Is there anything I can do to restore my passwords?

Asked by ingvar6 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Logins and Passwords

My logins and passwords keep getting removed. I have to go and place a copy of the key4, logins, and logins.json back into the folder. Every few days the logins and passw… (read more)

My logins and passwords keep getting removed. I have to go and place a copy of the key4, logins, and logins.json back into the folder. Every few days the logins and passwords shows no synced logins found.

Asked by jimmabry 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lost Passwords.

Four crashes the past couple of days but two today. Lost all passwords in Save My Password and Lockwise appears to be blank. I upgraded to v87.0, but after the crashes. D… (read more)

Four crashes the past couple of days but two today.

Lost all passwords in Save My Password and Lockwise appears to be blank.

I upgraded to v87.0, but after the crashes.

Do not want to switch profiles. I have them saved on a doc, but it is tedious. Would not import to Lockwise.

Save Password is NOT saving passwords, either.

Thank you.

Asked by CiaoBella1 1 year ago

Last reply by CiaoBella1 1 year ago

  • Archived

Firefox lost all my logins

Firefox lost all my logins/passwords. This happened last year and now it happens again. I've tried to find the old logins.json file and of course it does not work with it… (read more)

Firefox lost all my logins/passwords. This happened last year and now it happens again. I've tried to find the old logins.json file and of course it does not work with it. It is empty. I'm using linux and there is no problem with any antivirus, it is simply a Firefox 'classical' error!

WHY is this happening? What is in the mind of the programmer responsible for this error? I can't understand why is he unable to keep a single file intact?

Why Mozilla is blaming the user for not having a backup. Firefox is messing this file, not the user! Why don't you fix Firefox and stop blaming the user? Why don't you simply FIX THE PROBLEM? You are "working on it" for years. Is it rocket science to JUST LET THE FILE ALONE?

Asked by ogv41564 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Archived

Password gone after update

My passwords were saved on my laptop and they are not available any more even after I have signed in to my Firefox account. They seem to be gone now after the latest fire… (read more)

My passwords were saved on my laptop and they are not available any more even after I have signed in to my Firefox account. They seem to be gone now after the latest firefox update. How to get the saved username/password back?

Asked by osamamaqbool1 1 year ago

Last reply by trakzelpatrick 10 months ago

  • Archived

Recovering Firefox Profile (w/ EaseUS Data Recovery) After Factory Reset

I lost my Firefox profile data (amongst other files) after a hardware issue forced a repair and a factory reset. I purchased the EaseUS Data Recovery tool to try recover … (read more)

I lost my Firefox profile data (amongst other files) after a hardware issue forced a repair and a factory reset. I purchased the EaseUS Data Recovery tool to try recover my Firefox data but am running into issues.

I located the two folders (one ending in ".default-release" and the other ending in ".default-release-1632317792925") from the PRE-reset file location C:\Users\[User]\AppData\Roaming\Mozilla\Firefox\Profiles.

I then close Firefox, delete all of the folders from the same location in the POST-reset location of those same files, and paste the older folders in their place.

However, when I start Firefox, it only shows me POST-reset tabs. Am I doing something wrong?

Asked by tito.obaisi 10 months ago

Last reply by tito.obaisi 10 months ago

  • Archived

no trace of logins.json on update

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've… (read more)

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've found the advice about copying key4.db & logins.json from the Old Firefox data folder that has appeared on my desktop. The problem is I can see key4.db but there is no trace of logins.json. I have show hidden files enabled. Have tried searching the folder and still got no trace. NB there was also no logins.json in new profile folder until I created an account for this support posting, although I realise it may not create until a log on is saved.

The issue is the missing passwords are computer generated and only saved in my firefox browser, and there were definitely some saved with usernames etc.

I noticed a comment that logons.json is a text document. I only have 4 of those - AlternateServices, pkcs11, SecurityPreloadState & SiteSecurityService State. I assume none of these could be logins under a different name?

Asked by krffji 10 months ago

Last reply by mr.speedlight 9 months ago

  • Archived

Primary password help - password never set, but I need to enter it?

Laptop had issues booting (icky Dell and Windows 11). When I rebooted and opened Firefox, I was prompted with a Password Required dialog box and a request to "Please ent… (read more)

Laptop had issues booting (icky Dell and Windows 11).

When I rebooted and opened Firefox, I was prompted with a Password Required dialog box and a request to "Please enter your Primary Password."

I've never set a primary password, or a master password when that term was used.

I've seen I can reset my primary password, but I lose my saved logins. I know that's not too hard to re set up....

But why am I being asked to enter a password I've never set?

Firefox for Windows Version 93.0 (64-bit)

Asked by rob.elli 9 months ago

Last reply by cor-el 9 months ago

  • Archived

latest Firefox upgrade

How do I get the previous version of Firefox back? I woke up this morning to a completely different website than when I went to bed last night. Whoever thinks this upgr… (read more)

How do I get the previous version of Firefox back? I woke up this morning to a completely different website than when I went to bed last night. Whoever thinks this upgrade is an improvement is nuts. It took me 2 hours just to TRY to set it up as I had it including getting past the initial instructions for "refreshing" Firefox (no explanation provided for why it was even necessary), finding my bookmarked sites, setting up my preferences. Even though I have turned the popup blocker on, I lose the top quarter of my screen to an unwanted Walmart ad that I can't turn off. It follows me down the page, popping up in different places. There are also smaller ads that are unwanted, annoying, and impossible to block. And as for your "educated guesses", you guessed wrong. I'm a user not a techie. Right now the best solution seems to be deleting Mozilla products and moving to Chrome or Edge.

Asked by NCampbell 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

toolbar missing and won't restore

last night was a firefox update??? today, all of my bookmarks and toolbar is gone. i've followed the RESTORE option and get an error stating that the function cannot proc… (read more)

last night was a firefox update??? today, all of my bookmarks and toolbar is gone. i've followed the RESTORE option and get an error stating that the function cannot process the backup file. WTF Firefox ... I have over 1300 bookmarks and use most of them regularly. help me fix this!!! ::crying::

Asked by tamlindner 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Lost Firefox Sync Info

Hello, Today I got a notification that wanted me to reset my profile for security reasons. I didn't know this change would require me to reset my password and that I woul… (read more)

Hello,

Today I got a notification that wanted me to reset my profile for security reasons. I didn't know this change would require me to reset my password and that I would lose everything on my account. Is there a way to retrieve my account settings, such as bookmarks? Thanks.

Asked by mikecmassaro 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Passwords gone, addons disabled after Windows 10 update

All of a sudden, my Firefox was completely empty. All my passwords were gone, but managed to get them back from another browser. I thought all my addons were gone as well… (read more)

All of a sudden, my Firefox was completely empty. All my passwords were gone, but managed to get them back from another browser. I thought all my addons were gone as well, but it turned out they were all disabled for some reason.

My Windows version that effed things up (I don't know, but it's the only thing that changed) is 20H2 19042.1348.

Asked by pepeu 7 months ago

Last reply by FredMcD 7 months ago

Passwords are missing

Hello Firefox am an existing user as part of my system crash i lost all the installed software including Firefox after repairing my system logging on the same email [edit… (read more)

Hello Firefox am an existing user as part of my system crash i lost all the installed software including Firefox after repairing my system logging on the same email [edited email from public] @gmail.com i didn't get the saved passwords please do something it's really important

Asked by pranavpradeepmk5 5 months ago

Last reply by FredMcD 5 months ago

  • Solved

New Version of Firefox

This is not a request for help but a comment on the new version of Firefox. Today a new version of FF was installed on my computer and it wiped out ALL my passwords for … (read more)

This is not a request for help but a comment on the new version of Firefox. Today a new version of FF was installed on my computer and it wiped out ALL my passwords for EVERY account I own - personal and business. I am extremely pissed off because I have to reset all my passwords (which will take days)! For now on when you offer a new version of FF, warn the individual to back up their passwords and user names.

The question is am I going to keep using FF or just start fresh with another browser to avoid this headache in the future.

You have to up your game.

Rich

Asked by rjmelvin2 5 months ago

Answered by FredMcD 5 months ago