Firefox Support Forum

Intro

Website that uses Three.js and Adaptive streaming solutions such as HLS.js package

How it works? Basic implementation of the HLS.js that streams different 4K video at different levels/chunks (HD, FULL HD, 2K, QUADHD, 4K). Downloaded chunks from the stream are loaded to the WebGL/Three.js Video texture.

What is the problem? Whenever Video quality changes to higher resolution such as 3072x1536, WebGL is not rendering immediately the texture and displays black frame/screen.

This only happens on the Firefox, tested on Chrome, Safari, Edge and Firefox.

More information:

This warning appears on Firefox 105: WebGL warning: texImage: Fast Tex(Sub)Image upload failed without recourse, clearing to [0.2, 0.0, 0.2, 1.0]. Please file a bug!

When tested on latest Firefox 109.0.1 above warning message does not appear in the console, but there is still black blink bug and another logs:

[Video] Hls.Events.Error mediaError bufferStalledError false

[Video] BUFFER_STALLED_ERROR > Playback is stuck because buffer is running out of data.

Note:

Black screen blinks whenever video switches the quality to the higher than 2160x1080px and when below logs are fired to the console, example:

[Video] Hls.Events.LEVEL_SWITCHED > Quality switched to level 3: 3072x1536 @ 8.61Mbps

Research:

Couldn’t find any bug that was reported with the same warning message as this one.

Topics that I’ve found that could be or not related with this bug.

1709726 - Failed to upload video element to WebGL texture with texImage2D()

1322694 - WebGL video textures fail to render in Firefox Nightly for MP4 format with 2048x1024 pixels dimensions

To do:

Investigate with Firefox support why WebGL is not rendering frame when video switches to the higher quality.

Hi, guys

I've been using Firefox for many years and I love it.

After Firefox 110 update came out, I can't fully use it. When computer resumes from hibernation, it happens to freeze sometimes when I have many tabs open. And it doesn't unfreeze, I have to close it by ending its task. It gives no crash report too.

I've tried removing extensions, reinstalling the Firefox. Nothing helped.

I'm using Ryzen 4500U APU, with Windows 11 and all its security features enabled.

When watching youtube or even doing a little task with only one tab the cpu usage from a specific firefox process goes upto 90%. And I have did everything that was given in the following troubleshoot method "https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources" but still the same result. I tried with troubleshoot mode on with disabling all extensions but the cpu usage was still high. I have also checked with firefox's own task manager tool but there wasn't a single process that was using full cpu. I'll be attaching all screenshots below.

I keep getting tab crashes. I have cleaned up cookies, I have returned Firefox to default settings, I have restarted and tried it in Troubleshooting mode. The problem continues. Suggestions? I'm on a 2012 macbook pro using Sierra 10.12.6. My Firefox is the latest version. I have submitted crash reports.

My crash report ids are: bp-8836a22d-3fd1-436f-9bb2-e480d0230312 3/12/23, 12:26 PM

bp-593cd234-c30e-4818-b8d9-943d60230312 3/12/23, 12:26 PM

bp-5f3140e5-dae4-4aa9-b994-232820230312 3/12/23, 12:26 PM

bp-7c4d37f2-edcd-432f-8b8d-7805e0230312 3/12/23, 12:26 PM

bp-8c6613f2-0093-45e1-b876-cc2780230312 3/12/23, 12:26 PM

bp-ab8aa621-972d-4445-b2f7-da2710230312 3/12/23, 12:26 PM

bp-c67edc78-99ae-47b5-bac6-2b09c0230312 3/12/23, 12:26 PM

bp-d030b605-227f-4765-aed4-835700230312 3/12/23, 12:26 PM

bp-5cc93a50-d768-4d4d-a3f0-8c9920230312 3/12/23, 12:26 PM

bp-976c19af-0b26-4ae6-8731-9e53e0230312 3/12/23, 12:26 PM

Summary : UI Freeze issue in Firefox version greater than 100 Behaviour: Screen becomes unresponsive We have an angular 13 web application running in kiosk mode in Firefox using command This UI unresponsive when no interaction with the screen for long hrs and sometime it is crashing while it is getting used. We are seeing this issue in all the Firefox versions deployed in our systems that are all version 100 or above. We do not see this issue in the same base device OS and resources with version 100 and below.System Details : Ubuntu 18.04.4 LTS, aarch64 GNU/Linux Hardware: Jetson Xavier NX RAM : 8 GB CPU : 6 cores  The way we solve this issue today is by relaunching Firefox. Just by closing and opening the browser makes the UI is responsive again.

This computer was working fine until a couple weeks ago. I started having issues with some sites, including banks, support.microsoft.com and walmart. This is on Firefox, Chrome and Microsoft Edge, although it seems more severe on Firefox, which is my main browser. Below is a sequence for Walmart on Firefox, as an example.

1. Attempt login to https://www.walmart.com

2. Return message is: Secure Connection Failed

An error occurred during a connection to www.walmart.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

3. To left of url, is a Not Secure button. When clicked, there is an option for clear cookies and site data, which I click, and have data cookies removed.

4. Then I click Try Again, and page is displayed.

5. Search for an item, such as soap.

6. Page says Sorry... We’re having technical issues, but we’ll be back in a flash. NetworkError when attempting to fetch resource

7. Click again has page as above: Secure Connection Failed

An error occurred during a connection to www.walmart.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

8. Repeat steps 3 and 4. Page is displayed.

9. Select an item on the page, and once again: Secure Connection Failed

An error occurred during a connection to www.walmart.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

10. Repeat steps 3 and 4 and page is displayed.

bold textLinux Instance runnning in AWS locks up with firefox version higher than 78. Cyberark does use Xming aplication brokering. I logon to linux instance and type firefox and the page will lockup and I can't type anything in the browser. I have tried different options listed under your support page and ran many search related X11 slowness with firefox and nothing fixes the issue. Is there a bug with a specific version of Xming when using firefox? I have tried shutting down any McAfee services and the following options. Uncheck hardware acceleration about:config gfx.webrender.all set to true, browser.session.restore_on_demand to false, browser.session.restore_tabs_lazily to false and the browser does not lock, but once enter the web page it locks up.

Example when I use Red Hat Satellite , it locks up and had to kill the firefox process . When I add the options above I can get into the web page like satellite, logon etc. but then it locks. I need fire fox to work on a cloud instance that does use Xming since that is what CyberArk has. The python script that use gui doesn't work.

Greetings Firefox support fren

I have lately been unable to sign in on the Bing.com website. There was never any issues till about 4 days ago with it.

Everytime I click signin. It just refreshses the page and nothing has happened.

I did install this firefox extension that lets me use Bing Chat on Firefox browser. It's a legit extension as far as I can tell, and hasn't loaded anything malicious in my browser.

Hopefully you can spread some light on this, or perhaps others have experienced something similar in the past?

Best regards Daniel

This does not occur in Edge. It happens every time I start up my computer. Exiting and re-entering fullscreen fixes the issue. It only started happening after I did a platform upgrade to AM5 with a new motherboard, CPU and RAM.

I've played video both on Firefox and Edge using AV1 and VP9 codes. Only Firefox has the issue of video stutter when AV1 is played. I've tested it both with hardware acceleration and without and only when recommended settings were turned off along with hardware acceleration video seemed to have improved. Switching recommended settings or hardware acceleration back on would bring back stuttering.

Firefox: 111.0 (64 bit) GPU: RTX 6800 XT (newest drivers installed) OS: Windows 11 22H2 22621.1413

So yesterday, March 14th, we had a major snow storm which caused a power outage. When I finally got power back I now notice I can't open firefox without it just staying as a white screen (freeze). I can start it fine in safe more (hold shift and click on the icon). I just can't start it in normal mode.

My computer is using Windows 7.

What I've tried so far: 1) In safe mode I disabled every extension. Theme is already default. 2) Turned off hardware acceleration. 3) Cleared Startup Cache 4) Deleted Firefox from C:\Program Files (x86)\Mozilla Firefox and installed the latest version which seems to have installed it in C:\Program Files\Mozilla Firefox

Observations: 1) Changing the default user profile to a clean profile loads firefox fine. Switching it to my original profile causes it to freeze on load again. This leads me to believe that it's something to do with my profile. Possibly a corrupt file? 2)There are no error reports that I can find. 3) I noticed there was a firefox update rolled out on the 14th. Not sure if that has anything to do with this.

I've really like to not have to start a new profile. Is there anything else I can try?

Thanks!

Recently my phone has started using a lot more data, so says my phone company (1p mobile), I'm not aware of doing anything much different and it seems Firefox is the culprit according to my phone. Can you help please?

Hello. I have been using Firefox for my Metamask activities for some time until yesteday the extension (MM) stopped giving me access. It seems to call MM when I select 'connect wallet' but the MM box doesn't open in a new window as usual and I just get a spinning wheel and then a message that there was a temporary problem. I have updated the browser and tried with VPN/no VPN but with no success.

Several times a day, for no apparent reason, the Firefox window will go blank, as shown in the attached screenshots. It goes back to normal seemingly when I move my cursor. More rarely, when this happens, I get a Windows notification with the message "Application firefox.exe has been blocked from accessing Graphics hardware". I suspect the two things are related.

My graphics card might be relevant; it's an NVIDIA GeForce RTX 2070 SUPER.

Hello, so i have a hp laptop running on windows 11. I have 2 different wifi sources here at my home, one of them is a DSL zyxel modem from century link & the other is a Verizon internet gateway that runs off of cell towers. I recently logged into both of them to configure some of the settings etc. and in the past when i only had the DSL wifi, i would log into it via file explorer>network>network interface and then select the router & would automatically be taken to the login page. For the verizon wifi, i had to go into the browser searchbar ,while being connected to that network, and enter the default IP address of 192.168.0.1 and it would take me to the login page. I first logged into the DSL network and then for the first time ever, into the verizon one, and now when i try to login to the DSL network via my traditional method & also by inputting its IP address into the searchbar (both routers have the same default address to access setup), it takes me to the verizon login page regardless if im connected to it or not. If i input the DSL modems IP address into Edge browser while connected to it, it takes me to the correct login page for that network which leads me to believe that somehow something is messed up with my firefox browser. Ive already tried going into the saved passwords and deleting the saved verizon login info. Any other ideas as to what it could be? Thanks, JD

I use Yahoo email. When I use Firefox my e mail keeps cutting in and out saying that no internet available but internet is working for everything else. When I use other browsers I don't have that problem.