Showing questions tagged: Show all questions

How to switch of PDF Preview by weblink to pdf-file

Hi there, I'm building a Website with Avada. There are some posts that contain a link to a PDF-file. In Firefox only an empty box appears alongside the weblink. How can … (read more)

Hi there,

I'm building a Website with Avada. There are some posts that contain a link to a PDF-file.

In Firefox only an empty box appears alongside the weblink. How can I switch that off or avoid that box appearing?

Please see the image attached.

Thanks for your advice!

Asked by webmaster67 2 months ago

How to avoid sync getting polluted with old data from old client machine

I wanted to follow on from the likes of: https://support.mozilla.org/en-US/questions/1220898 - the situation where you turn on some very old device that hasn't synced in … (read more)

I wanted to follow on from the likes of: https://support.mozilla.org/en-US/questions/1220898 - the situation where you turn on some very old device that hasn't synced in a long time, and the data on it is so old that Firefox Sync decides to merge it with your latest sync data, instead of replacing it with the latest sync data

Unfortunately an avid Firefox user, if they find that they've turned on an old device and its polluted their sync with stale data, will find a bigger problem than that post suggests. I have Firefox and Firefox Sync installed/setup on a number of PCs and Phones. I turned on an old machine, I think in July 2020, and polluted my sync with old bookmarks. Now Marc had some good advice here:

https://support.mozilla.org/en-US/questions/1212089#answer-1099270

> For what it's worth, another reliable way to remove all data from the server is to visit about:preferences#sync, disable one of the data-types (say, bookmarks) and perform a manual sync - all bookmarks will then be removed from the server. Re-enabling and re-syncing will re-upload all your local bookmarks

So I found this process worked to restore a previous good set of bookmarks before the polluted sync: 1) on any PC, perform the above to remove the online sync 2) disable all syncing on that PC 3) restore previous known-good bookmarks 4) re-enable syncing

But then, any one of your other devices, which all synced the polluted sync, will just sync the polluted sync back to the server again, which will then sync it back to all devices: so my polluted sync returned again, everywhere. In particular, I found that any phone you have syncing will keep the bad sync running and cause it to be re-synced everywhere, until you uninstall Firefox from that phone. So the following is how I finally managed to return to my pre-bad-sync state (which had to be done in exactly this order):

1) uninstall Firefox on any phone 2) disconnect any PCs from the internet 3) on your 'newest' PC, do the above 4 steps to restore good sync on that machine and to the online sync server 4) on any other PCs, copy the JSON bookmarks file you used in the last step to those PCs and restore it to those also, reconnect them after (since they will no longer pollute the good online sync once their data has been made good) 5) reinstall Firefox on all phones and set up each to sync again

As you can imagine, this was quite time consuming to get right, and I now live in fear of turning on an old PC (in particular we don't know HOW stale an old sync has to be to cause this problem, so its a constant worry!). And note that bookmarks was all I cared about: I don't know what I would have done if I also cared about other sync data

This is a complex issue, hence I want to limit what I'm asking here. I just want to know the best/easiest way of avoiding this happening again. How about this: If we are, perhaps, safe to assume that any PC which has synced in the past year is 'safe' from this problem, maybe the easiest solution is to treat any PC which hasn't been turned on for longer than 1 year with kid gloves? If so, what's the simplest thing to do when turning on any such PC? The first step is surely to disconnect it from the internet before Firefox starts up, and then what? (remove Firefox entirely? restore good JSON? delete user profile? etc etc - I'd like to know what are the exact steps I take, in order, so maybe a bullet list (I have both Macos and Windows machines, and an Iphone and an Android phone). I'd also like to know if this issue is likely to affect phones in just the same way: say I turn on an old phone because I have to take my new phone to be repaired: is this just as dangerous as turning on an old PC?

I'd welcome any other thoughts on this issue also of course. (Note I haven't shared data about my OS/Browser etc since by its very nature this issue is cross-platform and spans numerous versions of FF)

Asked by tonywoode 2 months ago

Screenshot without cookie info

I'm taking screenshots of several pages on a website, but the cookie info menu shows up on all of them, even though it is not visible on the web page when I take the scre… (read more)

I'm taking screenshots of several pages on a website, but the cookie info menu shows up on all of them, even though it is not visible on the web page when I take the screenshot. Anyone know a way to work around this?

Asked by lisa.bradshaw 1 month ago

  • Solved

Bookmark not work

When i do bookmark on page, its not works. its displayed message like "The bookmarks and history system will not be functional because one of Firefox's files is in use by… (read more)

When i do bookmark on page, its not works. its displayed message like "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.". Please Solve this Problem.

Asked by pcpndtrjt 5 months ago

Answered by FredMcD 5 months ago

How to use 'Block Site' extension , need Docs ?

Hello & Thanks ; I installed 'block site' but cant find any Docs in how to use it , Even on its own site . I am particularly interested in its 'reverse mode' and its… (read more)

Hello & Thanks ; I installed 'block site' but cant find any Docs in how to use it , Even on its own site . I am particularly interested in its 'reverse mode' and its login password . Pls , where can I find Docs ? Thanks

Asked by vmars316 5 months ago

Last reply by cor-el 5 months ago

How to add addons to the toolbar

Hello, I am new to firefox. so, when i install an addons they doesnt show up in the toolbar. how can i add those addons to the toolbar. this might be a silly question but… (read more)

Hello, I am new to firefox. so, when i install an addons they doesnt show up in the toolbar. how can i add those addons to the toolbar. this might be a silly question but please do help me.

Asked by Alok 4 months ago

Last reply by FredMcD 4 months ago

Print issues since new update to 82.0 64 bit windows 7 pro

Just updated to 82.0 and all of a sudden I am unable to print legal size. All settings, including both Windows and Firefox shows legal paper size. Firefox prints in lette… (read more)

Just updated to 82.0 and all of a sudden I am unable to print legal size. All settings, including both Windows and Firefox shows legal paper size. Firefox prints in letter size only. All other apps/programs print in legal size. Any thoughts on this. Only started this morning after the update. Checked on another computer with Firefox prior to update and it prints legal, then updated that computer's Firefox to 82.0 on windows 10 pro and same issue. Thank you

Asked by billsjohansen 4 months ago

Last reply by Jonathan Watt 4 months ago

for several months now firefox completely stops working when there is an update waiting

it will literally stop working, no refresh, no navigation, sites fail to load properly sometimes all controls in the ui refuse to respond at all. The fix is always to shu… (read more)

it will literally stop working, no refresh, no navigation, sites fail to load properly sometimes all controls in the ui refuse to respond at all. The fix is always to shut down firefox, then on restart the new update installs and everything is fine. I find this as unacceptable as win 10 deciding it wants to reboot while you're working. This problem seems really intentional on mozilla's part and I the user should determine when I am done using the browser and ready to install an update, not the browser itself.

Asked by swagnyc 4 months ago

Last reply by FredMcD 4 months ago

FireFox 82.0 Exporting bookmarks

FireFox 82.0 Exporting bookmarks -- How ? I like to keep a copy on my computer . I do not wish to do a SYNC . Why do I need to do a SYNC -- I like to keep my info to m… (read more)

FireFox 82.0 Exporting bookmarks -- How ? I like to keep a copy on my computer . I do not wish to do a SYNC .

Why do I need to do a SYNC -- I like to keep my info to me and not all over the internet /cloud .

Asked by UgotNO1 4 months ago

Last reply by jscher2000 4 months ago

Cannot connect to google.com in any browser.

I'm unable to connect to google.com.Whenever I search anything on search bar it says "Did Not Connect: Potential Security Issue" in any browser even after the wifi is not… (read more)

I'm unable to connect to google.com.Whenever I search anything on search bar it says "Did Not Connect: Potential Security Issue" in any browser even after the wifi is not connected. Please help.

Asked by Godsmantra47 4 months ago

Last reply by FredMcD 4 months ago

Firefox 82.0 always defaults to blank pages when printing now.

Hi, at our workplace we use Firefox exclusively for our point-of-sale system and as such, print lots of reciepts and labels. We updated Firefox to version 82.0 this morni… (read more)

Hi, at our workplace we use Firefox exclusively for our point-of-sale system and as such, print lots of reciepts and labels. We updated Firefox to version 82.0 this morning and now nothing prints correctly by default. When opening print preview, no matter what, it's a blank page. I have adjusted the settings in about:config, reset the print settings, messed with margins, etc. Basically every possible suggested fix for the problem I could find. After multiple hours, we still cannot get anything to print from Firefox UNLESS you go into the print settings, and click "preferences" in the Windows dialogue box (even if you don't change a single thing), only then will it work perfectly every time. This isn't an acceptable option though as we need it to work rapidly and automatically each time though the browser.

Our printer is set up correctly, up to date drivers, etc. All programs in windows will print fine, Chrome and Edge print fine, so I'm assuming it's specifically a Firefox issue. This is a receipt printer, and I noticed Firefox defaults to 8.5x11 size paper despite it using standard 73mm receipt paper. But, like I said, no matter what the preview is a blank page and that's what prints.

I'm stumped on this one. Printer is a TSP100 if that matters. Help!!

Asked by skunkrivercycles 4 months ago

Last reply by Jonathan Watt 4 months ago

when I try to open troubleshooting information, it sends me to an empty tab.

I was having a problem where whenever i used google search, it would use yahoo instead. I saw a fix for this that resetting the browser is a way to fix it, but i need to … (read more)

I was having a problem where whenever i used google search, it would use yahoo instead. I saw a fix for this that resetting the browser is a way to fix it, but i need to get into troubleshooting information first. however, whenever i try to get into troubleshooting information, it sends me to a blank white tab with not url. I would really appreciate help because I'm getting annoyed with this.

Asked by Itsahill 4 months ago

Last reply by cor-el 4 months ago