Firefox Support Forum

Of necessity I've changed my email address. My earlier, saved, Pocket articles remain accessible if I enter the name of my previous email address & password but, as the address is now not sustained, I cannot add to Pocket. I wish to be able to add new articles to Pocket using my new email address, but not lose those articles already saved. I see that I can create a secondary account, but have not been able to establish whether this 'wipes' Pocket articles saved previously. Your help would be appreciated.

Since your latest so called update a few days ago, all I get is the "Secure Connection Failed - An error occurred during a connection to www.youtube.com. PR_END_OF_FILE_ERROR" message when trying to open any pages. Your browser has become less useful than explorer or edge. It's the same message no matter what page is attempted to open.

Hi,

Let me start with two points: (a) this is the first time that I've used this site, so if I do anything wrong please just tell me and I won't do it again, and, (b) I'm no technician (I deliberately use Firefox because I believe in Mozilla's business principles, not because I think Firefox is technically superior to other browsers - although I'm quite prepared to believe that it is) but I can follow instructions. OK, so having said that …

I am using the latest version of Firefox [98.0.2 (64-bit)] on a bog standard Dell laptop under Windows 10 [Edition Windows 10 Home, Version 21H2, OS build 19044.1620, Windows Feature Experience Pack 120.2212.4170.0].

I have recently opened an HSBC bank account. If I try to access their UK online banking site (https://www.hsbc.co.uk/) using Firefox (which I should very much prefer to do than with any other browser), it is missing the most important feature of 'Chat' (the only sensible way of talking to HSBC without having to endure a half-hour wait). However, if I access it using any other browser (e.g., Microsoft Edge) the 'Chat' facility is available in the bottom right-hand corner of the screen. Please note that with Firefox I am using a 'container' (called HSBC) - I don't think that Edge has similar facilities.

Can anybody please tell me whether I might have some setting or other (e.g., say something to do with 'pop-ups' which I think that the HSBC's 'Chat' facility uses) set incorrectly?

Thank you and best regards

John

So I recently got a MacBook Pro and downloaded Firefox and signed in. For some reason, nothing is syncing. Bookmarks, history, passwords, everything is not syncing. I have signed into my account on 3 separate PCs and syncing works fine, just not on macOS.

Any thoughts?

Firefox is not able to perform any download. It allways get a message saying that the download has failed. I´m completely out of solutions to solve this issue. Francisco

I have visually-induced vertigo/supermarket syndrome.

I have a hard time aviding accidental scrolling in the new print modals. @#$%^ modals. Because of the accidental scrolling, because they scroll in front of other elements in the same window, and because the modals aren't designed for page down, and because they don't integrate with system-level print options, these don't work for me.

So far I've been using the system print dialogues instead of the Firefox and Thunderbird print modals, but I accidentally updated Thunderbird a few months ago, and lost access to the system print dialogues.

I've tried using the websites in the title all day and none of them work at all. Netfilx gives me the 7701 error code, Twitch gives me the error #4000, and HBOMax and Disney+ stay loading. I've tried a lot of the solutions I've seen (turn on and off the drm player, delete cookies, reset cache, refreash firefox, uninstalling and reinstalling firefox, updating drivers, removing all addons) and none of them have worked. The same thing happens with Opera. I've tried using Chrome and that seems to be working well so I don't think it has to do witth my computer.

G'day,

The attached image is my task manager which shows as being resource hungry for Firefox.....Firefox(9) @ approx 500MB.

This was taken immediately after desktop was rebooted.... nothing else started up....no other users having previous access....ie immediately after reboot

Are the nine sessions normal?

Firefox response time is also slow.

Any suggestions?

Thanks

I can't open a particular site i watch in private. I refreshed browser; I gave permissions off and then on or enhanced tracking off then on and neither nor changed anything. The website help desk that i tried opening verified password asked which browser and still it wouldn't open when putting correct information password and user name in. Any suggestions? I didn't do anything different and thought it was the website but i'm member and nothing's changed on their end.

How many tabs that is allowed to send to another device?

I'm trying to move my tabs from my laptop to my PC but it only send 105 tabs while I want to send all the 213 tabs. Even after sending the first 105 tabs, I'm unable to send anymore tabs.

Is there a way to send more than that?

Hi. I was running into issues with my bookmarks menu bar not showing up. I tried hiding it and re-showing it. Didn't work. I restarted my computer. Still the same. So I uninstalled Firefox. After re-installing it, I tried to log in to my Firefox account to sync everything, but the sign in button just turns into a spinning wheel and above my profile picture and email address, it says "working...". It is just stuck like that. I've tried quitting out and doing it again. Still the same. I restarted my computer as well. Still the same. How can I fix this?

Hi, I check my storage for large folders and I came across folder inside Firefox profile called "cert-revocations" and its size is more than 400MB, can I delete it safely? What cons of deleting this folder? and why Firefox doesn't clean this folder periodically?

Every time I close Firefox, whether normally or using Allt-F4, there is a short pause (1 - 2 seconds) then around 20 - 30 seconds of intense disk activity which locks everything else on my PC (Win 10 pro 64). If I hard shut down the pc (ie, switch off the power) there is no adverse effect on firefox after restart, so whatever it's doing is apparently unnecessary anyway. How do I cure this, it's irritating me intensely - enough to seriously consider using another browser

Hi, I recently had to upgrade my Linux system and Firefox along with it. I am trying to find my bookmark properties or description or comment field with important information that is not kept anywhere else. I found a couple old questions that I thought might be related to this but again they are old:

https://support.mozilla.org/en-US/questions/1233031 https://support.mozilla.org/en-US/questions/1232448

So this is a new question as the others were locked. I tried doing what was listed in them to make a backup/export but looking at the html only shows the book mark and no other fields related to the them. The bookmark-notes add-on is 4 years old so I don't know if that would help me get my stored information. This is causing me lots of problems. Please advise.

Hi folks!

If I visit a site on my phone and my browsing history is then synced to my other devices - one of them being a work laptop. Is there anyway my employer can see this info - or is it all stored in my acc / encrypted?

Thanks!