Firefox Support Forum

HI Mozila firefox support team,

I would request you to kindly provide me bookmark,

My laptop windows was creached, after that i logged in on other laoptop but, unfortunatly the bookmark is not sync and showing/downloading after logged in. please look into this.

My book mark it was very old and using since 8 years almost as i remember.

I followed below link. but still the same..

https://support.mozilla.org/en-US/questions/1444740#answer-1647784

I have boon using Firefox as my primary browser for a very long time. Now, every time I start Firefox, I get a message that update failed, and that I should manually download the update file and run it. I do so, the update appears to work, and firefox behaves, until I stop it and restart again. Then I get the same message. I looked on line - it appears that others have had this problem, but no clear solution. I am not willing to use Edge, but am beginning to wonder if it is time to leave Firefox. I would appreciate a solution, preferably a reliable one. Thanks, Joe Purvis jdpsmp@verizon.net

WIndows 11 64, AMD processor, 64 GB ram. Connected via ethernet and fiber. NordVPN, and Bitdefender (neither of which has produced any error messages).

Hi, Before Firefox's Version 125.0.1 (64-bit) latest update I could download any file from my safe office environment, behind firewalls, VPN, ... Now despite of unchecking the "Block dangerous downloads" I'm still unable to download files. I have Windows 10 on my laptop.

Here are the steps: Click on a file, Save "File not downloaded. Potential security risk." Click on the message - Allow download The result is a file with content "HTTP Status 405 – Method Not Allowed".

Please help me to work the downloading again. I am aware of the safety but I want to switch off this feature.

Thanks in advance for help, Tibor

when I search for a page after opening a tab. The page will load slowly then stop. I'll then have to hit enter again for the page the load. This does not happen with Chrome or Edge. Any ideas how to fix this frustrating issue. Thanks.

Mac OS 14.4.1

Firefox crashed and now will not open without crashing. I have trashed it and re-installed but still getting this error and cannot use the application. It will not open in Trouble Shoot mode. I even removed all files in the Library/Application Support

This is the problem report it shows:

Translated Report (Full Report Below)

Process: firefox [9798] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 125.0.1 (12524.4.16) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 502

Date/Time: 2024-04-17 12:12:16.9196 -0400 OS Version: macOS 14.4.1 (23E224) Report Version: 12 Anonymous UUID: CD54B57E-E9B1-9010-2F5A-CABA25C40962

Time Awake Since Boot: 6100 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 1 Library missing Library not loaded: @rpath/libmozglue.dylib Referenced from: <A1116842-233E-318A-92DD-E4F0A0FEF912> /Applications/Firefox.app/Contents/MacOS/firefox Reason: tried: '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1), '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1) (terminated at launch; ignore backtrace)

Thread 0 Crashed: 0 dyld 0x18dcada50 __abort_with_payload + 8 1 dyld 0x18dcb8628 abort_with_payload_wrapper_internal + 104 2 dyld 0x18dcb865c abort_with_payload + 16 3 dyld 0x18dc4a6b0 dyld4::halt(char const*, dyld4::StructuredError const*) + 304 4 dyld 0x18dc47258 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3888 5 dyld 0x18dc45edc start + 1844

Thread 0 crashed with ARM Thread State (64-bit):

   x0: 0x0000000000000006   x1: 0x0000000000000001   x2: 0x000000016d0f2920   x3: 0x000000000000005d
   x4: 0x000000016d0f2520   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000000
   x8: 0x0000000000000020   x9: 0x000000016d0f249d  x10: 0x000000000000000a  x11: 0x0000000000000000
  x12: 0x0000000000000039  x13: 0x1000000000000000  x14: 0x0000000000000004  x15: 0x0000000000008000
  x16: 0x0000000000000209  x17: 0x000000018dc4337c  x18: 0x0000000000000000  x19: 0x0000000000000000
  x20: 0x000000016d0f2520  x21: 0x000000000000005d  x22: 0x000000016d0f2920  x23: 0x0000000000000001
  x24: 0x0000000000000006  x25: 0x0000000000000001  x26: 0x000000016d0f3298  x27: 0x0000000000000101
  x28: 0x000000016d0f3358   fp: 0x000000016d0f24f0   lr: 0x000000018dcb8628
   sp: 0x000000016d0f24b0   pc: 0x000000018dcada50 cpsr: 0x80001000
  far: 0x0000000000000000  esr: 0x56000080  Address size fault

Binary Images:

      0x102d0c000 -        0x102d13fff org.mozilla.firefox (125.0.1) <a1116842-233e-318a-92dd-e4f0a0fef912> /Applications/Firefox.app/Contents/MacOS/firefox
      0x18dc40000 -        0x18dcc89db dyld (*) <f6dd3ec2-85a4-3ab1-8486-b189cd980ebe> /usr/lib/dyld
              0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:

 Calls made by other processes targeting this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by all processes on this machine:
   task_for_pid: 1
   thread_create: 0
   thread_set_state: 0

VM Region Summary: ReadOnly portion of Libraries: Total=525.9M resident=0K(0%) swapped_out_or_unallocated=525.9M(100%) Writable regions: Total=12.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.2M(100%)

                               VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)

===== ======= =

STACK GUARD 56.0M 1 Stack 8176K 1 VM_ALLOCATE 16K 1 __DATA 27K 2 __DATA_CONST 39K 2 __DATA_DIRTY 7K 1 __LINKEDIT 525.4M 2 __TEXT 580K 2 dyld private memory 4384K 4

===== ======= =

TOTAL 594.3M 16

Full Report

{"app_name":"firefox","timestamp":"2024-04-17 12:12:16.00 -0400","app_version":"125.0.1","slice_uuid":"a1116842-233e-318a-92dd-e4f0a0fef912","build_version":"12524.4.16","platform":1,"bundleID":"org.mozilla.firefox","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.4.1 (23E224)","roots_installed":0,"name":"firefox","incident_id":"3C721A5F-AD4F-4AB3-9FE6-482267B289BC"} {

 "uptime" : 6100,
 "procRole" : "Default",
 "version" : 2,
 "userID" : 502,
 "deployVersion" : 210,
 "modelCode" : "MacBookPro17,1",
 "coalitionID" : 3635,
 "osVersion" : {
   "train" : "macOS 14.4.1",
   "build" : "23E224",
   "releaseType" : "User"
 },
 "captureTime" : "2024-04-17 12:12:16.9196 -0400",
 "codeSigningMonitor" : 1,
 "incident" : "3C721A5F-AD4F-4AB3-9FE6-482267B289BC",
 "pid" : 9798,
 "translated" : false,
 "cpuType" : "ARM-64",
 "roots_installed" : 0,
 "bug_type" : "309",
 "procLaunch" : "2024-04-17 12:12:16.8273 -0400",
 "procStartAbsTime" : 146508980982,
 "procExitAbsTime" : 146511036891,
 "procName" : "firefox",
 "procPath" : "\/Applications\/Firefox.app\/Contents\/MacOS\/firefox",
 "bundleInfo" : {"CFBundleShortVersionString":"125.0.1","CFBundleVersion":"12524.4.16","CFBundleIdentifier":"org.mozilla.firefox"},
 "storeInfo" : {"deviceIdentifierForVendor":"55876877-C8BE-5227-BCDA-D0FBE7333164","thirdParty":true},
 "parentProc" : "launchd",
 "parentPid" : 1,
 "coalitionName" : "org.mozilla.firefox",
 "crashReporterKey" : "CD54B57E-E9B1-9010-2F5A-CABA25C40962",
 "codeSigningID" : "org.mozilla.firefox",
 "codeSigningTeamID" : "43AQ936H96",
 "codeSigningFlags" : 570508033,
 "codeSigningValidationCategory" : 6,
 "codeSigningTrustLevel" : 4294967295,
 "instructionByteStream" : {"beforePC":"1AAAABABAAAYAQAAIAEAACgBAAAwAQAAOAEAAFQBAAAwQYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p\/QMAkQpV\/pe\/AwCR\/XvBqP8PX9bAA1\/WEC2A0g=="},
 "sip" : "enabled",
 "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
 "termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @rpath\/libmozglue.dylib","Referenced from: <A1116842-233E-318A-92DD-E4F0A0FEF912> \/Applications\/Firefox.app\/Contents\/MacOS\/firefox","Reason: tried: '\/Applications\/Firefox.app\/Contents\/MacOS\/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1), '\/Applications\/Firefox.app\/Contents\/MacOS\/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1)"]},
 "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":1},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
 "faultingThread" : 0,
 "threads" : [{"triggered":true,"id":138493,"threadState":{"x":[{"value":6},{"value":1},{"value":6124677408},{"value":93},{"value":6124676384},{"value":0},{"value":0},{"value":0},{"value":32},{"value":6124676253},{"value":10},{"value":0},{"value":57},{"value":1152921504606846976},{"value":4},{"value":32768},{"value":521},{"value":6673412988,"symbolLocation":416,"symbol":"__simple_bprintf"},{"value":0},{"value":0},{"value":6124676384},{"value":93},{"value":6124677408},{"value":1},{"value":6},{"value":1},{"value":6124679832},{"value":257},{"value":6124680024}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6673892904},"cpsr":{"value":2147487744},"fp":{"value":6124676336},"sp":{"value":6124676272},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6673848912,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":449104,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":1},{"imageOffset":493096,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":1},{"imageOffset":493148,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":1},{"imageOffset":42672,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":304,"imageIndex":1},{"imageOffset":29272,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3888,"imageIndex":1},{"imageOffset":24284,"symbol":"start","symbolLocation":1844,"imageIndex":1}]}],
 "usedImages" : [
 {
   "source" : "P",
   "arch" : "arm64",
   "base" : 4342202368,
   "CFBundleShortVersionString" : "125.0.1",
   "CFBundleIdentifier" : "org.mozilla.firefox",
   "size" : 32768,
   "uuid" : "a1116842-233e-318a-92dd-e4f0a0fef912",
   "path" : "\/Applications\/Firefox.app\/Contents\/MacOS\/firefox",
   "name" : "firefox",
   "CFBundleVersion" : "12524.4.16"
 },
 {
   "source" : "P",
   "arch" : "arm64e",
   "base" : 6673399808,
   "size" : 559580,
   "uuid" : "f6dd3ec2-85a4-3ab1-8486-b189cd980ebe",
   "path" : "\/usr\/lib\/dyld",
   "name" : "dyld"
 },
 {
   "size" : 0,
   "source" : "A",
   "base" : 0,
   "uuid" : "00000000-0000-0000-0000-000000000000"
 }

],

 "sharedCache" : {
 "base" : 6672646144,
 "size" : 4189880320,
 "uuid" : "a53b7d2f-a773-3524-8828-248b33ef0b4e"

},

 "vmSummary" : "ReadOnly portion of Libraries: Total=525.9M resident=0K(0%) swapped_out_or_unallocated=525.9M(100%)\nWritable regions: Total=12.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.2M(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nSTACK GUARD                       56.0M        1 \nStack                             8176K        1 \nVM_ALLOCATE                         16K        1 \n__DATA                              27K        2 \n__DATA_CONST                        39K        2 \n__DATA_DIRTY                         7K        1 \n__LINKEDIT                       525.4M        2 \n__TEXT                             580K        2 \ndyld private memory               4384K        4 \n===========                     =======  ======= \nTOTAL                            594.3M       16 \n",
 "legacyInfo" : {
 "threadTriggered" : {

 }

},

 "logWritingSignature" : "f6f77b4f3b82813e1a9d56107a3c037e22e40f97",
 "trialInfo" : {
 "rollouts" : [
   {
     "rolloutId" : "6112d17137f5d11121dcd4e2",
     "factorPackIds" : {

     },
     "deploymentId" : 240000530
   },
   {
     "rolloutId" : "65a8173205d942272410674b",
     "factorPackIds" : {
       "SIRI_HOME_AUTOMATION_SERVER_FLOW_DEPRECATION" : "65d39fa4cb0e2417d11ce5f6"
     },
     "deploymentId" : 240000001
   }
 ],
 "experiments" : [
   {
     "treatmentId" : "130776ea-444f-4cb4-8def-f71b4f47391b",
     "experimentId" : "66105e203b960674f9490906",
     "deploymentId" : 400000002
   }
 ]

} }

Model: MacBookPro17,1, BootROM 10151.101.3, proc 8:4:4 processors, 8 GB, SMC Graphics: Apple M1, Apple M1, Built-In Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online Display: DELL U2715H, 2560 x 1440 (QHD/WQHD - Wide Quad High Definition), MirrorOff, Online Memory Module: LPDDR4, Micron AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Jan 13 2024 03:06:59 version 18.20.440.9.7.8.167 FWID 01-7be24857 AirPort: Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports Network Service: Wi-Fi, AirPort, en0 USB Device: USB31Bus USB Device: USB31Bus USB Device: USB3.1 Hub USB Device: USB2.0 Hub USB Device: USB-C Digital AV Multiport Adapter Thunderbolt Bus: MacBook Pro, Apple Inc. Thunderbolt Bus: MacBook Pro, Apple Inc.

The latest version of firefox for MacOS 14.4.1 has broken the picture in picture function. When enabling PiP, the video window takes up almost the entire screen and doesn't remember the size i set it to, like it did in older versions of Firefox. Another issue is when im in fullscreen mode and enable PiP, the PiP window takes me to another 'desktop', whereas before it would simply overlay on top of my screen.

When I have the Firefox browser open, every time I click away from it to another open window I get this stupid graphic that pops up near the bottom right corner of my screen that says "Intelligent Work" and rotates through three different images. It is really irritating and I can't figure out how to make it go away. This is a new computer and I only installed the Firefox browser this week. It only happens when I click off of the browser to any other window.

In all instances, when I click on a link to view a document on a website, rather than simply pop up to view, the document is downloaded and I am required to save it to my computer. Something in the Firefox settings is preventing the pop-up view from occurring. Not certain where to reset in order to correct this. Please advise

Prior to update 125.0.1 corporate intranet users could download PDF files from our Line of Business applications / Webpages. Today after the latest update the PDF files download but are corrupted. The site was added to the trusted webpage without improvement.

Adobe Acrobat Reader could not open ********.pdf because it is either not a supported file or because the file has been damaged

Hello,

When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually download the app installer and update to the most current version which is what I did for version 125.0.1, yesterday.

I have tried uninstalling and reinstalling firefox, installing the beta branch, refreshing firefox, running in troubleshooting mode, completely deleting all user firefox files, and I still get the error. No DNS resolver issues to the update server. No firewall issues. No network blocking (tested with other devices).

This issue started after March update to 124.0.1 and continues to current stable release 125.0.1.

This issue also seems to extend to checking for extension updates.

Below are browser logs for when i try to check for update or update extensions.

App Update Logs: AUS:AUM AppUpdater:check - currentState=STATE_IDLE AUS:AUM AppUpdater:check - starting update check AUS:SVC CheckerService:checkForUpdates - checkType: 2 AUS:SVC CheckerService:checkForUpdates - Making new check request for check id 86. AUS:SVC CheckerService:getUpdateURL - checkType: 2 AUS:SVC CheckerService:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - sending request to: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - request got 'error' event AUS:SVC CheckerService:#updateCheck - Failed. request.status: 2152398919 AUS:SVC getStatusTextFromCode - transfer error: Data transfer was interrupted (please try again), code: 2152398919 AUS:AUM AppUpdater:check - Update check failed; CHECKING_FAILED

Extension Update Logs: 1713382616474 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616475 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616476 addons.update-checker WARN HTTP Request failed for an unknown reason 3 1713382616477 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616478 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616481 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616483 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616484 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616486 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616487 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616493 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616494 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616495 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616497 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616502 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616503 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616504 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616507 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616512 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616514 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382617489 addons.update-checker WARN HTTP Request failed for an unknown reason HTTPS-Only Mode: Not upgrading insecure request “http://r3.o.lencr.org/” because it is exempt.

I am watching a Twitch video on Firefox. When I open a new Firefox tab and drag it to another monitor, the Twitch video skips forwards about a minute.

I also occasionally notice skips or pauses when I switch from one tab in the same window back to the Twitch playing tab.

Is there any way I could fix these problems?

I have an iMac with Sonoma 14.3.1 with Firefox 115.9.1 esr . It is for personal use, not for a business. I just learned that there is another Firefox version (124.0.2) which is not esr....

Which version should I use and why?

If I should use the "normal" version, how do I replace the esr version with the "normal" one ?

Thanks.

I recently purchased a new Mac Book Pro. After migrating my data from my old one I noticed that when using Firefox my Facebook account was not working properly. I no longer could access my own page or the pages of friends. However, I could access some group accounts I'm associated with. On Safari, everything works fine. I suspect something must have been compromised during the data migration.

I deleted the Firefox app from my new computer and then reinstalled it but to no avail. When I'm in Facebook and try to access my page I get an error message. My OS system to up to date and apparently my Firefox is up to date as well. Any suggestions? Thanks!