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I got an email at my old email address saying I didn't sign in for 2 years.

Almost 3 years ago I got married and changed my last name. My Hotmail address has my old last name, so I started a new Outlook address & tried to get started here us… (read more)

Almost 3 years ago I got married and changed my last name. My Hotmail address has my old last name, so I started a new Outlook address & tried to get started here using that. I was hoping that any email from Mozilla would go to the Outlook address, but I just got an email at the Hotmail address saying that I hadn't signed in for 2 years. I do remember a few times I had trouble signing in. The "owner" of this computer is still me - using my maiden name - if that matters. Now I don't know if I have more than one Mozilla account or what. Is there some way I can get things sorted out?

Open 1
Firefox Account management
Paul replied 2 days ago

How to register a new computer on my account, remove the old computer and keep the same account

I recently bought a new computer and I need to know how to register this computer to my Firefox account,. and also remove my old computer from my account and keeping the… (read more)

I recently bought a new computer and I need to know how to register this computer to my Firefox account,. and also remove my old computer from my account and keeping the same account number.

Open 1 10
Firefox Account management
SuMo Bot replied 1 month ago

Did not want vpn service. Got charged today.

I got charged for a VPN and make sure that it wasn't I was not able to cancel the subscription in time because it said I didn't even have a subscription that it wasn't ev… (read more)

I got charged for a VPN and make sure that it wasn't I was not able to cancel the subscription in time because it said I didn't even have a subscription that it wasn't even going to charge because there was nothing even signed up. today I get charged for the service and I never wanted it. Please advise on what's the next steps.

Open 1 40
Firefox Account management
Denys replied 3 months ago

Firefox is my default browser & I use it every day, but I received the following message: Your account and your personal data will be permanently deleted on Wednesday, Jun 10, 2026 because you haven’t been active.

Twice in recent weeks I received the message "Your account and your personal data will be permanently deleted on [Wednesday, Jun 10, 2026] because you haven’t been active… (read more)

Twice in recent weeks I received the message "Your account and your personal data will be permanently deleted on [Wednesday, Jun 10, 2026] because you haven’t been active" at my email address of [edited] @gmail.com. However, my email on your records is [edited] @yahoo.com. I access both of those email accounts on my computer (Windows 11) through my Firefox browser.

Open 2 30
Firefox Account management
James replied 4 months ago

I'd like to delete my account

I don't like the idea of multiple users having access to my phone , and as far a meta apps like FB and messenger there like wormhole virisus that open external page after… (read more)

I don't like the idea of multiple users having access to my phone , and as far a meta apps like FB and messenger there like wormhole virisus that open external page after external page while navigating there apps causing a multi tab over load on my browser not toention my battery drainage

Open 1 110
Firefox Account management
SuMo Bot replied 4 months ago

Received email that said we noticed you haven’t signed in for 2 years, but I use firefox daily

I received this email: Do you want to keep your Mozilla account and data? Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mo… (read more)

I received this email: Do you want to keep your Mozilla account and data? Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. We noticed you haven’t signed in for 2 years. Your account and your personal data will be permanently deleted on Friday, Jul 3, 2026 because you haven’t been active.

I use Firefox every single day. I don't understand this message. Please explain.

Thank you, Cathy

Open 1 60
Firefox Account management
wxie replied 5 months ago