Showing questions tagged: Show all questions

andjelija.josipovic@gmail.com Account need help

Hi there, my name is Damjan J, and I take care and manage my 80yo mother account registered to [edited] @gmail.com email address. Namely I noticed that FF latest version… (read more)

Hi there, my name is Damjan J, and I take care and manage my 80yo mother account registered to [edited] @gmail.com email address.

Namely I noticed that FF latest version fails to remember passwords and logins although this option is ENABLED.

We need this matter fixed ASAP for I can't physically be at the spot all the time entering numerous usernames and passcodes.

Thank you

Please reply to [removed email from public support forum] +[removed phone# from public support forum] BR damjan, belgrade, serbia, europe

Asked by | D Josipović | 12 hours ago

Last reply by Dropa 10 hours ago

Delete Firefox Account

Hello, I hope this message finds you well. I am writing to request the deactivation of my Firefox account associated with the email address stelios.polkas@ticketmaster.g… (read more)

Hello,

I hope this message finds you well. I am writing to request the deactivation of my Firefox account associated with the email address stelios.polkas@ticketmaster.gr.

Regrettably, I have encountered an issue with my account due to the loss of my mobile device, which contained the necessary authentication for 2FA (Two-Factor Authentication). As a result, I am currently unable to access my Firefox account or any associated services.

I kindly request your assistance in disabling the 2FA authentication on my account, allowing me to regain access. Once this has been resolved, I would like to proceed with the deletion of my Firefox account altogether.

Please let me know the necessary steps to complete this process and any additional information you may require from me.

Thank you for your prompt attention to this matter. Your assistance is greatly appreciated.

Asked by spolkas 1 day ago

Last reply by Terry 13 hours ago

I firefox synced my friend's browser data, how to remove/seperate our data?

Yesterday I logged out of my friend's account on their device without selecting the "delete all data" by my mistake, and logged into my own which syncs all my bookmarks a… (read more)

Yesterday I logged out of my friend's account on their device without selecting the "delete all data" by my mistake, and logged into my own which syncs all my bookmarks across accounts. After logging in for about 4 hours, I signed out, read long enough to select the "delete all data" checkmark, and shutdown their computer.

This evening, I have realized my account has hundreds of bookmarks unrelated to my account. After some confirmation I now know this information is from the laptop I synced from, and all this data was synced in some 5 hours.

Is there a way I can backup my sync data to the morning before this happened? And if I deleted my friends data, can they recover their bookmarks/browser info another way? (they wouldn't have synced to my data since I deleted only mine after I logged out).

Sincerely, a panicked firefox user.

Asked by Catherine 2 days ago

Last reply by cor-el 2 days ago

SYNC CANT RETRIEVE

DEAR SIR, I HAVE USED A SINCE TIME MOZILA, I HAVE RESET MY PC AND REINSTAL APP, AND LOGIN WITH MY ID AND SYNC IS ON..BUT CANT RETRIVE NY HISTORY ND ALL DATA..CAN I HAVE I… (read more)

DEAR SIR, I HAVE USED A SINCE TIME MOZILA, I HAVE RESET MY PC AND REINSTAL APP, AND LOGIN WITH MY ID AND SYNC IS ON..BUT CANT RETRIVE NY HISTORY ND ALL DATA..CAN I HAVE IT BACK ?

Asked by shivamborisha 3 days ago

Last reply by Dropa 3 days ago

removed secondary email still being considered as connected to account

Hello, I am in the process of trying to fully migrate to Firefox from previously using both Firefox and Chrome. I wished to remove the secondary email on my primary Fire… (read more)

Hello,

I am in the process of trying to fully migrate to Firefox from previously using both Firefox and Chrome. I wished to remove the secondary email on my primary Firefox account so that I could create a new, separate account to use with a second Firefox installation, because I would prefer to keep all profiles separate as well as sync them across different devices.

After removing the secondary email from my account however, I am unable to use it to create a new account. I keep getting the message that I simply need to "log in", and when I try the reset password option it tells me I must use my primary email to reset my account, indicating that my emails are still linked in the system in spite of my supposed deletion of one.

I would sincerely appreciate if anyone could help me with this issue.

Thank you very much for your help, and for your continued fight for privacy online.

Asked by blip the blop 6 days ago

Last reply by cor-el 6 days ago

syncing

New to Firefox...downloaded on Iphone, and started moving articles from chrome readling list to firefox. BUT, it's not syncing on my ipad or my desktop (pc). I scanned th… (read more)

New to Firefox...downloaded on Iphone, and started moving articles from chrome readling list to firefox. BUT, it's not syncing on my ipad or my desktop (pc). I scanned the QR code with my phone, but it says I need to do it through the app (which I am).

I'm switching because chrome keeps crashing. The biggest thing I use it for is when I see an article I want to read later, I can add on my phone, and it shows up on my laptop, pc, and Ipad. I'm sure firefox does the same?

PS: I'm very much not a computer person, so please dumb down for me :)

Asked by isenberg31 1 week ago

Last reply by Dropa 6 days ago

Problems loggin into one website after clearing cache, cookies, history etc

First of all, let me tell you I LOVE FIREFOX! IS THE best ever browser. I am having problems with a specific login SHOPIFY, after months of working well and setting up m… (read more)

First of all, let me tell you I LOVE FIREFOX! IS THE best ever browser.

I am having problems with a specific login SHOPIFY, after months of working well and setting up my store, around 2 weeks ago, it started going in circles, returning me to the login page every time I wanted to edit something, I deleted the cache, history, passwords, everything I can think of, and still the issue persisted. I contacted yesterday Shopify, and since I have no problems accessing and doing whatever I want from Chrome or my tablet, they said it's a browser issue (which I hate to agree with). Months ago this happened with another site I have a subscription with Wordtune, but since I don't use it that much I just open Chrome whenever I needed to log in (after doing the same thing of cache/history/passwords etc. and still wouldn't recognize me and keep me in). I hate to think that I will need to migrate to other browsers as more sites are having issues with Firefox :( nooooo! What else can I do to just work as usual? I'm attaching a screen video (can't doesn't accept mp4, attaching images) , it's simple, I login, enter, when I try to do something I am sent back to login again and again. Can't do anything there. Is there anything I can do besides cache/history/passwords? Please help I want to keep using Firefox. Thank you! Diana

Asked by dhyanamr 6 days ago

Last reply by zeroknight 6 days ago

Using first time sync and it failed. Everything gone?

Hello, before reinstalling Windows, I have created a account and synched my browser (I clicked multiple times on the synch button). I have installed FF, loged into my ac… (read more)

Hello,

before reinstalling Windows, I have created a account and synched my browser (I clicked multiple times on the synch button). I have installed FF, loged into my account and clicked "Sync now" and nothing happend. No theme, no bookmarks, no passwords, nothing. I am using the same account for sync.

Really angry...

Any ideas? Is everything gone?

Thank you.

Asked by forbiddenfume 1 week ago

Last reply by Paul 1 week ago

Account disconnected

Why, after I turn off my laptop and then restart it, do I encounter the "Account disconnected" error? I have to log in again every time i restart the laptop. I using Win… (read more)

Why, after I turn off my laptop and then restart it, do I encounter the "Account disconnected" error? I have to log in again every time i restart the laptop. I using Windows 11 Pro.

Asked by Khải Nguyễn 1 week ago

Last reply by cor-el 1 week ago

How do I prevent new browsers from resetting preferences in all?

I work with many many systems, multiple accounts, so I add setup syncing on new browser fairly often. The problem is that whenever I add a new one, it resets the setting… (read more)

I work with many many systems, multiple accounts, so I add setup syncing on new browser fairly often.

The problem is that whenever I add a new one, it resets the settings on all of the synced browsers. It's always the same settings that get reset, and they're not reset to any value I would've chosen, therefore I know there's not a lingering browser with different settings that's screwing up the rest.

However, to make sure: I eliminated everything from my account, set up a few browsers, and manually copied their profiles over. Restarted them a few times. Double, triple-checked that their settings are identical.

Next I installed a new browser and before setting sync on it, I changed its settings to match the other's.

I added it to sync, and again all browsers reverted their settings including the newly configured pre-configured browser. It's infuriating.

Among the usual changes are re-enabling/checking of:

  • Enable picture-in-picture video controls
  • Recommend extensions as you browse
  • Recommend features as you browse
  • Show search suggestions in address bar results
  • Ask to save logins and password for websites

These are other settings I'm not completely sure if they're modified or not, but only because they're locked down from modification through policy management systems such as Profile Manager (Apple devices) or Active Directory (Windows, Windows Server):

  • Settings under Firefox Home Content
  • Homepage URL
  • New tabs setting
  • New requests for Notification, Location and all other permissions and update checking are disabled too.
  • Block pop-up windows — Sidenote: it's 2023, this is more of a nuisance than helpful. Sites don't spam popups anymore, not reputable ones at least.

One last thing I've noticed, is that when these things are reset, presumably because they "synced down" from some master profile responsible for the preferences you didn't set. So if that was the case, in theory you should be able to change them back and "sync them up" back to that profile, right? But when you correct one of these change, that correction isn't replicated to other browsers in the group yet other settings like themes, extensions reliably do. It seems purposeful.

I saw in about:config entries with "prefs" and "sync" on them, but I haven't found any documentation about them. Are any of these useful to keep the browser from resetting itself?

Asked by senseivita 1 week ago

Last reply by cor-el 1 week ago

Sync doesnt work properly

Despite the theoretically linked account, sync doesn't work, still everything looks newly installed. I'm tired of it, three years of using the browser went to the trash, … (read more)

Despite the theoretically linked account, sync doesn't work, still everything looks newly installed. I'm tired of it, three years of using the browser went to the trash, I did everything from the guide, everything looks as it should, except that there is no my data, history, login nothing at all


HELP!

Asked by Ada 2 weeks ago

Last reply by Paul 2 weeks ago

Syncing

I logged in with an account i use it in my linux and synced, and when i log in with windows version of firefox with the same account, nothing is syncing. no bookmarks or … (read more)

I logged in with an account i use it in my linux and synced, and when i log in with windows version of firefox with the same account, nothing is syncing. no bookmarks or any history, saved passwords are showing up. it's empty when i click on sync. thank you

Asked by testjojoboi 2 weeks ago

Last reply by Paul 2 weeks ago

Can I keep two sets of mobile bookmarks seperate when syncing?

I know the answer to this is probably going to be along the lines of this is not possible, but I thought I'd ask anyway since none of the information is entirely clear. O… (read more)

I know the answer to this is probably going to be along the lines of this is not possible, but I thought I'd ask anyway since none of the information is entirely clear. Or answers my exact question.

I have one desktop install of firefox and I have two android ones. I have all three synced to one firefox account, so it's easy to grab links I saved while wiki diving on something. While this works perfectly for the desktop side of things, the mobile side is where the issue arises.

Currently all my bookmarks from both mobile firefox accounts are merged into one long set, regardless of device. While the desktop ones have their own folder. Is there a way to keep the bookmarks from each device in their own separate folder? Like say instead of having one big mobile bookmarks folder, having one named DeviceX, and the other DeviceY?

It's still semi functional on desktop where I have more screen real estate and have to deliberately go to the mobile bookmarks folder, but on the phones it can be confusing when a set of bookmarks from device 1 mixes randomly into those of device 2. As it can become a lot harder to keep track of things.

Now I know one can turn off syncing of bookmarks. This is not what I'm looking for as I do still want to be able to share them between all three devices. Just have them more organised.

I also know one can make different accounts for say work or personal, but again I want them all to sync, just not mix them into one list.

So in short is there a way to be able to have two android devices into a threeway sync and keep the bookmarks separate? Or is my only option the round abound way of making subfolders and hope I remember to save in those?

Thanks either way.

Asked by Elyndra 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

new computer - reset the password for firefox account but and on android sync is turned off

I reset the password for firefox account when logging in on a new computer and than i realized i could use my android firefox to see the password. Now the android version… (read more)

I reset the password for firefox account when logging in on a new computer and than i realized i could use my android firefox to see the password. Now the android version of firefox has all the passwords but what will happen if log in on the android device providing new password? Will that sync from the server and delete all passwords?

thanks!

Asked by vmachacek 1 month ago

Last reply by jonzn4SUSE 3 weeks ago

firefox account

I have used firefox for many years and have it on two computers.However due to problems dealing with the bing search bar accidentally somehow lost my login identity … (read more)

I have used firefox for many years and have it on two computers.However due to problems dealing with the bing search bar accidentally somehow lost my login identity on one of my computers and now cannot upgrade firefox even though I can use the existing version and still have the valuable memorised passwords. (I may never have had a firefox password as Mozilla was always the go to source for help.) I use the same e mail address for both machines and wonder would like to know whether I can find my account login on this machine to restore my connection with the other machine. I don't know how to find my password thanks terence christopher

Asked by follower 3 weeks ago

Last reply by Dropa 3 weeks ago