Firefox Support Forum

Hello All,

I just reset my password because I had forgotten it and I found out none of my other passwords are saved :(. In the description it said that data is encrypted and there MAY be some losses.. but is it possible that all is lost?

Thank you for support!

I’ve just signed in to my Firefox account for the first time in approximately two years. I’ve deliberately clicked “Later” when it suggested to sync my data. A few seconds later I found myself with messed up preferences, merged extensions, what else? (And that’s the worst that I don’t know what else is wrong.) There are three absolutely wrong things here: Sync has enabled despite I had explicitly said no; it didn’t ask what to sync before syncing; and it’s absolutely unclear how it resolves conflicts. I would very much like to know what exactly data was affected and what exactly had happened to it, and how Sync handles conflicts, especially in regards to extensions’ data. Thanks.

Hi, I reinstalled MacOs and when I tried to re sync all my data was lost. I changed the password because I could't remember it. I lost markers passwords, please please someone help me. Please help! thanks

The closed captioned text is out of sync with the video. The captioning is running well ahead (20-30 seconds) of the video, which renders it nearly worthless. Can I sync picture and text somehow, or is that in the domain of the content provider?

Hello, I've looked through the help docs for FF sync and Apple Handoff but am not sure which (or both?) of those may be causing this.

With both devices on and FF open, and on the same wifi, there appears an additional FF dock icon that when clicked opens up one tab from the other device.

How can I turn this off?

Super annoying and not useful at all. I have FF sync turned on and it's so easy to grab an open tab from another device via sync.

Thank you all for your time and help!

This morning when I turned on my PC, Mozilla didn't restore my previous session across 4 different browser windows. Normally, it restores my session (and the 4 windows) automatically. But this time, it didn't. I opened Mozilla, but the "restore previous session" option didn't generate the previously open windows.

I've lost hundreds of tabs that I had open... is there any way to restore my previous session?

Thanks in advance!

Hello. Have a problem with syncing passwords across two (for now) PC's. On my work computer I logged in to my Firefox account and imported some passwords form a file. After that, came home, logged in on home computer and see, that passwords are not synced from those, that I imported on work PC. What.s the problem?

The logins that I put manually synchronize with the account between the devices, however, the passwords that i imported from chrome through the .csv file do not sync.

I haven't logged in to my firefox account for more than 3 years. I downloaded the latest version (109.0.1) today. After logging in, there is no data sync. After clicking the "sync now" button, it becomes gray syncing...., just After a few seconds, it returns to "sync now", and no data can be sync. How to solve it? Thanks

Had to reinstall the Browser on my laptop after a harddrive replacement. I'm avoiding changing my password on my primary Firefox Account (Currently on a brand new FF Account using an email I typically don't use ) since that event will cause me to lose bookmarks etc on my primary FF account due to their encryption settings.

This is all because I can't remember my main password, for my primary FF Account email. And, I'm trying to not get locked out from login attempts.

At the moment my primary FF Account is logged in to my Desktop PC. Is there some way to view my password on my primary account that is currently logged in on my Desktop PC, without totally compromising my Account synced info?

I just want to resync everything to my laptop :/ That's the main problem I'm running in to, because there is no way to reset my password WITHOUT losing tons of my info. I'm pretty sure I don't have 2FA set up nor any alternative methods for password recovery. I wasn't prompted them.

Sir, I re-flashed windows on my laptop about 14 days ago. When I install Firefox the mail password in sync shows wrong. Then when I add a new password to the Forgot Password again, I lose my previous bookmarks. Where I had many important credentials. Please help me by returning them. Thank You.

Hi

Every time I sync my Firefox with my Firefox account, it syncs a Tab that opens every time I run Firefox (starwebsearch.com) the tab link is this http://ww38.starwebsearch.com/index.php?from=3&subid1=20230426-2018-245b-9244-563e7a62d228

No matter I reinstall Firefox or redo my computer, if I sync my Firefox this will return every time I open my Firefox... But if I don't sync my Firefox, this won't appear ever, of if I unsync it, it will stop.

How do I remove this malicious tab from my Firefox account? This is very very very annoying

Thanks in advance

I have no access to all my bookmarks and the damn backup folder is empty, what kind of trash is this, I need this for my work and not even the search history is avalable, no more damn firefox, let me know if there is any way to get back that bookmarks and browser data since I have no way of retrieving any of the cinfidental accesses I need to perform my job

I want to do a refresh of my firefox profile for it was overwriten with another profile or it was combined with another profile. So how can I start from scratch without my current profile been overwritten by what is stored on the cloud.

My laptop was stolen. In my new laptop I try to open all my sync tabs at once, but I can't. I signed in, I see all the sync tabs under the "sign out", but how can I open them all at once? I read that I should right click the devise name to do that, but I can't right click it.