Some (nearly all) youtube videos will not play

The problem seems to have started after a browser update. Running up-to-date Windows 10. This issue does not occur when using Edge. Youtube videos are blank (spinning). … (read more)

The problem seems to have started after a browser update. Running up-to-date Windows 10. This issue does not occur when using Edge. Youtube videos are blank (spinning). Sometimes it results is a still frame, other times it spins forever. Many times, you can see a series of stills in the video as the time line is dragged from the beginning to the end of the video. A small number of videos will work, but I have not been able to predict which will work or why. A different Win 10 machine on the same network is fine. I have tried all of the solutions I could find searching on-line (clearing cache, cookies, reboot, restart, update browser software, etc, multiple times). Checked settings in windows, firefox and youtube looking for something. Any help would be appreciated. Have used Firefox for decades and I don't want to be forced to change browsers.

Asked by sayaaah 1 hour ago

Last reply by George Kitsoukakis 19 minutes ago

Firefox is once again refusing to add extensions.

What version of Firefox actually allows you to add extensions? I'm running the most current version of Tumbleweed that ships with 144.0. Attempts to add extensions just s… (read more)

What version of Firefox actually allows you to add extensions? I'm running the most current version of Tumbleweed that ships with 144.0. Attempts to add extensions just sit there doing nothing until I close the tab. This sort of worked some time ago (I forget the version) but the inability of Firefox to allow add-ons/extensions is getting to be a joke. There are other browsers out there, ya know.

Asked by rnturner59 1 week ago

Last reply by jscher2000 - Support Volunteer 56 minutes ago

All of my saved websites were deleted in a CCleaner action!

Can Firefox do anything to recover all of the downloads I'd saved until I accidentally had CCleaner erase everything? I don't know what else was deleted, but getting them… (read more)

Can Firefox do anything to recover all of the downloads I'd saved until I accidentally had CCleaner erase everything? I don't know what else was deleted, but getting them back would be a big help.

Asked by nmbourne 14 hours ago

Last reply by George Kitsoukakis 56 minutes ago

Persistent Storage

To sign into Chatgbt I used my google account. Mozilla asks me "do I want to store info in persistent storage?" I click "learn more" about persistent storage. It takes … (read more)

To sign into Chatgbt I used my google account. Mozilla asks me "do I want to store info in persistent storage?" I click "learn more" about persistent storage. It takes me to a page that has zero mention of the words "persistent storage". That is a huge UX error. It says to me that really, you don't want me to know about persistent storage, and prefer that I remain confused and feel forced to agree to things I may not really want to, because you're making it difficult to understand what's actually involved. Not cool. Definitely now considering changing my browser after over 20 years.

Asked by David Lenik 19 hours ago

Last reply by Denys 59 minutes ago

Support Firefox

I've unchecked all three boxes, but the two sub-boxes stay checked and the sponsored stories and links continue to appear even though I unchecked the boxes. See attached… (read more)

I've unchecked all three boxes, but the two sub-boxes stay checked and the sponsored stories and links continue to appear even though I unchecked the boxes. See attached image. How do I disable? Why can't I uncheck these boxes? I was actually just trying to disable it for a few, not all of my computers, but, now that it's being forced on me, I'm a bit unhappy with Firefox. I've supported, promoted, and used them for years but now they seem to be following the same path of other prying browsers. :(

Asked by Derek G. 14 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

bd_config.cfg in Firefox

I got the new FF update this morning and noticed shortly after when i got back online a bd_config.cfg file popped up onto my desktop windows 10. I deleted it not thinking… (read more)

I got the new FF update this morning and noticed shortly after when i got back online a bd_config.cfg file popped up onto my desktop windows 10. I deleted it not thinking anything about it and when back online again and it popped up again in fact everytime i did this it popped up no matter what i did and went online.

It has something to do with BitDefender i figured out uninstalled bit defender re installed it no luck

Refreshed\Reset Firefox with no luck either.

Asked by L C 8 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Import from Firefox

Hello, I have just installed Firefox version 144.0.2 on a new computer. I have access to all of the Firefox files and data on the original computer, but I am not able to … (read more)

Hello, I have just installed Firefox version 144.0.2 on a new computer. I have access to all of the Firefox files and data on the original computer, but I am not able to run Firefox on that computer. Therefore, I am not able to create an export file from the original installation. Is it possible for me to import all of the original Firefox data into the new installation? Thank you very much in advance, Steve DeFeo

Asked by steve.defeo 1 week ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

New Version Ruined Privacy Option

The most recent Firefox update (145.0) lacks the convenience of easily editing the cookie collection that tells websites about me. The feature I'm referring to was under … (read more)

The most recent Firefox update (145.0) lacks the convenience of easily editing the cookie collection that tells websites about me. The feature I'm referring to was under settings - privacy and security - and then something about cookies. It allowed me to show what sites had collected cookies on me recently and to erase any private data they had collected.

I hope this was an oversight or the feature has simply been moved to another location. If not, I'd really like to roll back the latest update and pause any further updates until the old functionality is restored to the new updates.

Can anybody help me?

Asked by Anan 6 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

ACCESS BLOCKED

anytime i try to access zoosk it keeps saying access blocked i've been facing this for 4 days now i've tried all the other things ti get this working but nothing seems to… (read more)

anytime i try to access zoosk it keeps saying access blocked i've been facing this for 4 days now i've tried all the other things ti get this working but nothing seems to work

Asked by Faith Lady 5 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago