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Account info not found

I have an account with Mozilla. I just built a new PC and installed Ubuntu 2024. On that machine when I try to login with my current primary email address it tells me tha… (read more)

I have an account with Mozilla. I just built a new PC and installed Ubuntu 2024. On that machine when I try to login with my current primary email address it tells me that the account doesn't exist and prompts me to create a password. At some point I figured it might be possible to just push through, so I did create a new password. But I am not getting a confirmation email for an account that already should have existed.

Why did my new pc not find my Mozilla account when I gave it my email? How do I now fix this broken login?

Asked by oisin.watkins 1 month ago

Last reply by Konstantina Papadea 1 month ago

I don't want AI

Hi! I have seen that Mozilla will be moving forwards with integrating AI to Firefox. I am very uncomfortable with this, as AI poses a risk to the privacy and security tha… (read more)

Hi! I have seen that Mozilla will be moving forwards with integrating AI to Firefox. I am very uncomfortable with this, as AI poses a risk to the privacy and security that made me choose Firefox in the first place. If this is the case and AI is truly integrated (at least without an option to turn it off or opt-out completely) I will no longer use this browser and switch to something else. I enjoy Firefox so I am hoping that this will not be necessary....but we will see.

Asked by wrensthings 1 month ago

Last reply by Paul 3 weeks ago

How do I minimize the web page? There is no icon for it. Now, I've attached a screen shot that does not show an icon of other means of minimizing that screen.

How do I minimize the web page when I don't see the usual icon at the top of the page. Now, I've attached a screen shot that does not show any icon of other means of mini… (read more)

How do I minimize the web page when I don't see the usual icon at the top of the page. Now, I've attached a screen shot that does not show any icon of other means of minimizing that screen. I'm running Windows 11 and WORD 2021.

The screen appears on Opera and Google Chrome with the icons. Thanks.

Asked by phillip_minyard 1 month ago

Last reply by davidgwilson 1 month ago

Android Installation

I'm running Windows 10 on my (oldish) laptop. I have been running Firefox on this PC (and others) for over a decade. I would like to install Firefox on my (Samsung) And… (read more)

I'm running Windows 10 on my (oldish) laptop.

I have been running Firefox on this PC (and others) for over a decade.

I would like to install Firefox on my (Samsung) Android mobile phone.

Any ideas or suggestions are very welcome.

Colin Bell colin1954bell@gmail.com.

Asked by colin1954bell 1 month ago

Last reply by TyDraniu 1 month ago

Recent update deleted all my bookmarks and history

After the latest auto update all of my history, tabs/windows, and bookmarks were deleted and I can't recover them. I have tried importing bookmarks and it does not allow … (read more)

After the latest auto update all of my history, tabs/windows, and bookmarks were deleted and I can't recover them. I have tried importing bookmarks and it does not allow me to upload an old data file and I can't restore my previous session. I tried checking both profiles but neither had my information saved and now when I open the about:profiles says "Another copy of Firefox has made changes to profiles. You must restart Firefox before making more changes."

I'm scared to try anything else because I don't want to mess anything up further but I really need my tabs and history back.

I restarted my computer and then reopened firefox and it had updated and I noticed my bookmarks were gone but my windows/tabs were open, so I tried to choose a file on the bookmark backup and nothing was happening so I restarted and after that all my history and tabs were gone and I couldn't restore them.

Asked by Nor 1 month ago

Last reply by as 1 month ago

Firefox desktop

I have a rather strange problem and I'm not sure this is the right topic. I generally use my computer on and off all day and I never lock it until the evening when I turn… (read more)

I have a rather strange problem and I'm not sure this is the right topic. I generally use my computer on and off all day and I never lock it until the evening when I turn it off. I went out for several hours today and when I came back there was a new version of Firefox installed. When I opened Firefox I realized it was a new version because it would not let me logon until I had completed a profile. My old version never did this. In addition all of my saved passwords had disappeared as well as my bookmarks. I'm using a Dell laptop running Win 11, about 2 years old. I don't understand how this could happen. There was no one here while I was out. I looked to see if there was a saved profile but only the one in use showed up. The current version appears to be 145.0.1. One thing that might have something to do with it. I might have been asked yesterday if I wanted to synch firefox on my computers but I'm not sure how I answered this (I'm almost 90 and my memory is a bit imperfect).

I do have Firefox on a second desktop which is running Win 10. Is it possible to use that profile. That computer has not been turned on since this happebd and is currently asleep. Any help or suggestions will really be appreciated!

Asked by wls4 1 month ago

Last reply by Denys 1 month ago

Some websites won't load at all while other are very slow to load but some will load just fine

Some websites won't load at all while other are very slow to load but some will load just fine, example Crunchyroll (screenshot attached) won't load at all its just spinn… (read more)

Some websites won't load at all while other are very slow to load but some will load just fine, example Crunchyroll (screenshot attached) won't load at all its just spinning loading icon and a white page but if I try it in a different browser it works just fine, but with Youtube it will load but is choppy and low quality videos and same thing as before I load it in a different browser and no problems. I have tried every possible solution I can find from clearing cookies and cache to refreshing Firefox even scanned for malware and virus nothing has worked please help me figure out what is happening and why it's only with Firefox that I am having this problem and its not hardware can play online just fine and download games from steam perfectly fine.

Asked by creepyzoy 1 month ago

Last reply by jonzn4SUSE 1 month ago

Bookmarks

Hello. I'm having trouble with my Bookmarks Menu. All it shows is my recent Bookmarks. When I click on manage bookmarks. It shows the folders that are supposed to be in t… (read more)

Hello. I'm having trouble with my Bookmarks Menu. All it shows is my recent Bookmarks. When I click on manage bookmarks. It shows the folders that are supposed to be in the Bookmarks Menu. And I can see the Bookmarks I have added to those folders. But none of it shows up in the Bookmarks tab in my Firefox browser menu. It just says recent bookmarks at the top. And of course shows my recent Bookmarks. Any suggestions on how I can get it to show my folders?

Asked by a.fro80y 1 month ago

Last reply by aria aria 1 month ago

Add-on to easly remove things from the context menu or a simple easy way

Is there a simple easy way to remove items from the right click context menu? Can someone please make an add on to solve this problem. I don't want to learn how to use… (read more)

Is there a simple easy way to remove items from the right click context menu?

Can someone please make an add on to solve this problem.

I don't want to learn how to use computer code css, I just want to use the browser simply and easily. An add-on or some other button to press is what I would like.

Asked by Newfirefoxuser 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

ouvrir les vidéo de TV orange imossible

Lorsque je vais sur le site de la TV d'orange, je peux voir le programme du soir, le programme général et même l'émission du moment. Mais lorsque je veux regarder le dire… (read more)

Lorsque je vais sur le site de la TV d'orange, je peux voir le programme du soir, le programme général et même l'émission du moment. Mais lorsque je veux regarder le direct j'obtiens un message d'erreur disant vidéo actuellement indisponible. Si je fais la même opération avec Chrome je peux vois la TV en direct Merci de votre aide

Asked by rifalco 1 month ago

Last reply by Denys 1 month ago