Showing questions for topic:

Help I can’t use my VPN app

I want to use this app, I accidentally deleted it but now after I downloaded it. It says I am unable to use because I have another apple account? Help Me be able to use i… (read more)

I want to use this app, I accidentally deleted it but now after I downloaded it. It says I am unable to use because I have another apple account? Help Me be able to use it again.

Open 1

PopUp for Send a link inemail

The new Pop Up in Firefox that asks me to choose how to open the link I want tosend to share with a relative, or a friend is driving me crazy. I'm 82 years old, I'm legal… (read more)

The new Pop Up in Firefox that asks me to choose how to open the link I want tosend to share with a relative, or a friend is driving me crazy. I'm 82 years old, I'm legally blind now and this new POP UP has to be disabled or eliminated somehow. I've searched instructions on YouTube and triedd under Privacy & Security, Permissions and disabled PopUps BUT The new Pop Up in Firefox is till functioning. Please may I give you permissiontoremove it in my account!!!! Please could you do thatforme because I'vetried every suggesion ad I can'tseemto disableit or removeit. THank you for thekind attention you are giving to this matter, I do appreciateit. Sincerelyy, Patricia Haring [redacted] @gmail.com [redacted] @panix.com [redacted] - please call me if you require any furtherinfo or permission. Thank you so much!



/edited phone# and emails from public community support forum

Open 1 10

The virtual keyboard (on-screen keyboard) is no longer visible

In the last two versions -- Firefox ESR - 115.34.1esr and 115.35.0esr -- the virtual keyboard (on-screen keyboard) is no longer visible. See attachments - login screen.pn… (read more)

In the last two versions -- Firefox ESR - 115.34.1esr and 115.35.0esr -- the virtual keyboard (on-screen keyboard) is no longer visible. See attachments - login screen.png and Firefox version screenshot.png

Open 1 50

Tabbing from URL box to search box should NOT highlight the search engine dropdown

Enable the search box to the right side of URL box in browser UI. Open new tab (empty URL box). Press TAB. The search engine SELECTOR becomes highligh… (read more)

  1. Enable the search box to the right side of URL box in browser UI.
  2. Open new tab (empty URL box).
  3. Press TAB.
  4. The search engine SELECTOR becomes highlighted, instead of the search INPUT.
  5. Web application software developer is blocked from typing search query right away.
  6. Must press ANOTHER TAB.
  7. This breaks the workflow. It never used to do this, you could type immediately after tabbing ONCE.
  8. Search is disabled in URL box to facilitate local domain resolution/error and NOT trigger fallback searching.

Please revert the behaviour to normal, and make the single TAB operation focus on the search INPUT.

Open 1 90

Lost my Firefox connection to the Internet

I have suddenly lost internet access using my Firefox browser. Have been using it for years, and as a senior, non-techie, I don't know what to do. I would like to have … (read more)

I have suddenly lost internet access using my Firefox browser. Have been using it for years, and as a senior, non-techie, I don't know what to do. I would like to have a live person talk me through what to do. I am using a Mac BookAir macOSMonterey 12.7.6

Marilyn [edited email from community support forum]

Open 1 30

Firefox says not responding-won't open.

When Firefox opens, I sign in to my email address and when that page opens - it says at very top of sc… (read more)

When Firefox opens, I sign in to my email address and when that page opens - it says at very top of screen that Firefox is not responding and stays that way. Refreshed, restarted, pressed delete cache and nothing will correct this. No issue for years until last week so please fix or advise how to do so. Thanks. Herb [redacted email from public]

Open 1

I have paid for Mozilla VPN subscription for many years, but now cannot activate it.

I have paid for Mozilla VPN subscription for many years - maybe 10 years - but now cannot activate it. I am using: Firefox 154.0.1 (64-bit) James Standfast [redacted phon… (read more)

I have paid for Mozilla VPN subscription for many years - maybe 10 years - but now cannot activate it. I am using: Firefox 154.0.1 (64-bit)

James Standfast [redacted phone# and emails from public support forum]

Open 1

Left panel AI Chatbot text - how to make it bigger

Hi everybody! My question is - is there a way to make the AI Chatbot text on the left-panel of Firefox bigger? I have already use zoom on the browser but it only make the… (read more)

Hi everybody!

My question is - is there a way to make the AI Chatbot text on the left-panel of Firefox bigger? I have already use zoom on the browser but it only make the text on the browser bigger but not the left-panel...

Open 1