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Paid Antitrack

I paid Mozilla $114.35 for enhanced antitracking support but I still get Norton alerts saying I'm being tracked. Was I scammed or is the enhanced antitracking not working… (read more)

I paid Mozilla $114.35 for enhanced antitracking support but I still get Norton alerts saying I'm being tracked. Was I scammed or is the enhanced antitracking not working?

Asked by kokkotp 4 months ago

Last reply by James 4 months ago

Problem: Persistent 150 KB of Cached Web Content

Problem: Persistent 150 KB of Cached Web Content For several years, I have gone to “Settings” / “Privacy & Security” / “Cookies and Site Data,” clicked the Clear Dat… (read more)

Problem: Persistent 150 KB of Cached Web Content For several years, I have gone to “Settings” / “Privacy & Security” / “Cookies and Site Data,” clicked the Clear Data…” button, checked both “Cookies and Site Data,” and “Cached Web Content,” and clicked “Clear”, and consistently gotten BOTH “Cookies and Site Data,” and “Cached Web Content” down to “0” zero. Recently, I have been unable to “Cached Web Content” to go below “150 KB of disk space.”

         I have NOTHING listed in “Manage Cookies and Site Data” or “Exceptions -- Cookies and Site Data.”
         I have tried reinstalling, but the problem has persisted.
         On the assumption that this is malware problem, I have continued to use Mozzella VPN, but stopped using the program for browsing, etc.  Should I stop using it altogether until the problem is fixed?
         Can you tell me how to get rid of the last “150 KB” of “Cached Web Content”?

Asked by J.R.W4 2 weeks ago

Last reply by cor-el 2 weeks ago

Firefox does not rember my passwords anymore.

I have checked box in settings/passwords to save pws but when I return to settings it is unchecked again. Have cleared cookies and history, refeshed it. uninstalled and r… (read more)

I have checked box in settings/passwords to save pws but when I return to settings it is unchecked again. Have cleared cookies and history, refeshed it. uninstalled and reinstalled, uninstalled and removed allsettings history but still no improvement. Usin BRAVE as alternative at moment as that does actually work properly

Asked by ynnepsetab 3 months ago

Last reply by cor-el 3 months ago

It appears I have "Silk Privacy Pass" in firefox and I never put it there - I can't remove it

I've discovered it has something to do with Amazon. I didn't know I had it until I just migrated to Windows 10 and a new firefox update occurred. Even then, my only cl… (read more)

I've discovered it has something to do with Amazon.

I didn't know I had it until I just migrated to Windows 10 and a new firefox update occurred.

Even then, my only clue is a little orange "triangle" that shows up at the top line of the 'hamburger' menu at the top right on the screen. When I clicked on it, I got a message saying "Silk Privacy Pass wants to update".

I went to my installed extensions/themes screen and there is nothing about a silk extension or add-on.

It also showed up when I looked in the startup configuration and it showed it was loading during startup there. I disabled it. But today I just got the orange triangle again an hour ago wanting me to let it update.

I want it gone!! Especially when it showed up on my system without my asking or knowingly agreeing to it.


FWIW, I also ran Agent Ransack (search utility) on the drives and "Silk" does not come up as a file name for an app, DLL or any other file.

Asked by Owen McDonald 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

How do I disable passkey support?

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a passwo… (read more)

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a password. How do I disable passkey support in Firefox?

Asked by Shad Sterling 1 month ago

Last reply by cor-el 1 month ago

Who is managing my browsing

Why am i seeing this, and how can I get it to where I am the one controlling my browser and not an "organization" I don't know? This was the big issue I have had in the … (read more)

Why am i seeing this, and how can I get it to where I am the one controlling my browser and not an "organization" I don't know? This was the big issue I have had in the past with your browser. I cannot find a way to change it.

Asked by grttechr74 5 months ago

Last reply by cor-el 5 months ago

Comments do not load

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading b… (read more)

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading because of site tracking or other security issues. Is this the cause?

Asked by dclark 5 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

cannot print maps from AAA triptik planner

Cannot print maps from AAA triptik planner. Secure Connection Failed An error occurred during a connection to ttp-map-print.aaa.com. The page you are trying to vi… (read more)

Cannot print maps from AAA triptik planner.

Secure Connection Failed

An error occurred during a connection to ttp-map-print.aaa.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Jim Horton 1 month ago

Last reply by cor-el 1 month ago

Unable to use FIDO2 (OnlyKey) with Firefox after update

Before updating Firefox to 123.0.1 (64-bit) + MacOS Sonoma, I could use FIDO2 on OnlyKey and login to my proton mail. Now, however something has changed on Firefox that I… (read more)

Before updating Firefox to 123.0.1 (64-bit) + MacOS Sonoma, I could use FIDO2 on OnlyKey and login to my proton mail. Now, however something has changed on Firefox that I get presented with two prompts to touch my usb key, but the key itself doesn't respond to the second prompt and login fails.

I first get this prompt as before. I select 'Authenticate' and would be presented with the second picture. Since my key is not expecting to be touched, nothing happens when I touch it and login fails with the message displayed in the last picture.

Asked by Robel Yemane 4 months ago

Last reply by Blake Johnson 4 months ago

Autofilled forms not recognized - recent occurrence

I am autofilling an ELSA payment portal. Firefox autofills the payment information correctly. But the program will not recognize the autofilled information and doesn't le… (read more)

I am autofilling an ELSA payment portal. Firefox autofills the payment information correctly. But the program will not recognize the autofilled information and doesn't let me process the payment. I then overwrite all my information and then it allows me to proceed with the payment. I have used the same procedure for years but as of this last week, the autofilled information is not recognized as I click the "Continue" button after the autofilled info is complete, and it won't work. The ELSA source (State of Wisconsin) person said it's a browser problem on my end. No. The online form autofills just fine. Can anyone help? Thanks. Jeff

Asked by guymadison 2 months ago

Last reply by zeroknight 2 months ago

Yahoo has taken over the search tool

I had set Google to be my default search engine. But that seems to have been replaced by yahoo! [I have tried to put a screen shot here but Firefox won't let me] I searc… (read more)

I had set Google to be my default search engine. But that seems to have been replaced by yahoo! [I have tried to put a screen shot here but Firefox won't let me] I searched for Google in the search box which put the following in the url.

https://uk.search.yahoo.com/yhs/search?p=google&hspart=iba&hsimp=yhs-syn_weatherprince&param2=9dUI1n2R0BLDxNuWfiP4aSFOTltNdSPoIx38%252BUf%252FiXrvPdoGmStdlfwLFZYDv ...

In Settings>Search, there is no Yahoo. Presumably it has hacked my computer. How can I get rid of it? I am running Windows Defender (3 1/2 hours to go) and I have Reset Firefox. Win11, 64 bit, latest Firefox

Asked by cvhorie 5 months ago

Last reply by cor-el 5 months ago

How to use Advanced Preferences (about:config) to select 'Manual proxy configuration' setting

I want to use the Advanced Preferences (about:config) to select 'Manual proxy configuration' setting. I have been able to set the HTTP Proxy and associated port but I am… (read more)

I want to use the Advanced Preferences (about:config) to select 'Manual proxy configuration' setting. I have been able to set the HTTP Proxy and associated port but I am unable to find the setting in Advanced Preferences that will select Manual proxy configuration. Could someone please help. Thanks

Asked by jon.christian 2 months ago

Last reply by zeroknight 2 months ago

History is only kept for three months

Firefox version 122.0 Mac: Sonoma 14.1.1 apple silicon The problem emerged about a little over a year ago (around September 2022). It started with an installation of fir… (read more)

Firefox version 122.0 Mac: Sonoma 14.1.1 apple silicon

The problem emerged about a little over a year ago (around September 2022). It started with an installation of firefox on another machine running BigSur, and I guess the problem got ported when I restored a time machine backup on this current machine. I attempted to troubleshoot the issue by following mozilla support and reddit threads but to no avail. I, at the time, settled on monthly time machine backups, but now finally decided to address it properly.

Troubleshooting steps that I have followed:

  • going into the about:config page and changing the places.history.expiration.max_pages and places.history.expiration.transient_current_max_pages to 2147483647 then to 999999 after reading about how a value too high might be ignored (both values didn't seem to change anything)
  • going into the about:config page and changing the places.history.expiration.transient_optimal_database_size to 85534800
  • removing the add-on/extension manager as seeing that it might remove history for some reason (from a [thread] by IceTemple)
  • In the privacy and security tab, history is set to Firefox will use custom settings for history

Things I suspect might be the problem:

  • I originally used the Chinese version of firefox (downloaded from the .cn website) and reinstalled the international version (from .com) after getting annoyed by the built-in ads. For convenience sake, I ported the profile folder over which might have carry the problem over. That being said, I don't think this problem existed when I just started using firefox but appeared awhile later.
  • result of an update, don't know which though
  • certain extensions (I haven't went through them individually since I installed a lot)

My questions:

  1. How to stop Firefox from doing this ever again?
  2. Alternatives of storing history if nothing works
  3. Why did my troubleshooting steps not work? Is there something wrong with my version of firefox that prevented the about:config changes from working?
  4. If I have to resort to backing up the places.sqlite history file, how do I restore/reintegrate them with current history file?

English isn't my first language so I apologize for any confusion that may arise due to how I articulate. Any help is much appreciated

Asked by EndemicSeason 5 months ago

Last reply by cor-el 5 months ago

Firefox and hibernation plain text vulnerability

Hi, I use windows hibernate a lot. One vulnerability of hibernate is that the contents of RAM get written to the hard drive in unencrypted form in a file called hiberfi… (read more)

Hi, I use windows hibernate a lot. One vulnerability of hibernate is that the contents of RAM get written to the hard drive in unencrypted form in a file called hiberfil.sys. This means that any encryption keys in RAM used to access encypted files will be written to hiberfil.sys and can be extracted if a malicious party has physical access to the drive.

Thus, the question:

Does Firefox store encryption keys, passwords, or log in details in RAM at any time while in use?

Thanks.

Asked by Ciaopescao 4 months ago

Last reply by cor-el 4 months ago

downloading a file from an insecure source

We have an electronic document management system in our company. The system is an internal system without access to the LAN. Firefox detects files downloaded from it as p… (read more)

We have an electronic document management system in our company. The system is an internal system without access to the LAN. Firefox detects files downloaded from it as potentially dangerous after the last update. Is there a way to prevent files from this website from being detected as potentially dangerous?

Asked by Konrad Dymczuk 3 months ago

Last reply by zeroknight 3 months ago

Remove logins and passwords

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is gr… (read more)

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is greyed out. How can I get that choice it be valid and to impliment that operation?? And to never have these stored??

Asked by MrJaakay 2 months ago

Last reply by cor-el 2 months ago

Kaspersky flagging firefox

Hi dear Community! As of recent, my AntiVirus software is flagging Firefox.exe (Full path: C:\Program Files\Mozilla Firefox\firefox.exe) as a vulnerable application. I h… (read more)

Hi dear Community!

As of recent, my AntiVirus software is flagging Firefox.exe (Full path: C:\Program Files\Mozilla Firefox\firefox.exe) as a vulnerable application. I have been using firefox for years (Because I love it, you guys are heroes) and i have been using Kaspersky for years. Firefox has only been flagged as of recent.........

I hope someone knows why, has this too or can calm my paranoia

Some Additional information:

Have you clicked any suspicious links? No i have not. The links i have visited were all https, checked and acknowledged by Kaspersky and i can say with full certainty that the sites were legit

Have i downloaded any files as of recent? Yes, but from reputable sources and always checked using Hashes and validating using KSN (Kaspersky security network).

(For the Mods, im sorry for previously posting this in the wrong forum.)

Asked by averticalhorizontal 5 months ago

Last reply by jonzn4SUSE 4 months ago

All logins fail to load from logins.json, with error NS_ERROR_FAILURE

Hi, My saved passwords are not showing up. I followed the advice on this post, by setting signon.debug and doing about:logins. Here are the errors shown in the console:… (read more)

Hi,

My saved passwords are not showing up. I followed the advice on this post, by setting signon.debug and doing about:logins. Here are the errors shown in the console:

LoginManager: Getting a list of all logins asynchronously. LoginManager.sys.mjs:395:14 Login storage: Returning 502 logins for specified origin with options [object Object] storage-json.sys.mjs:704:10 Login crypto: Failed to decrypt cipher text of length 92 with error NS_ERROR_FAILURE. crypto-SDR.sys.mjs:179:12

   ->
   decrypt resource://gre/modules/crypto-SDR.sys.mjs:197
   decryptLogins resource://gre/modules/storage-json.sys.mjs:966
   map self-hosted:221
   #decryptLogins resource://gre/modules/storage-json.sys.mjs:948
   InterpretGeneratorResume self-hosted:1465
   AsyncFunctionNext self-hosted:852

Then that last mesage is repeated another 501 times.

Any idea what is wrong. I have only one profile the default one. Firefox is up to date at 122.0.1 on iMac 12.7.3

Thank you David

Asked by dch888 5 months ago

Last reply by cor-el 4 months ago