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I Lose my sync data in firefox !

Hello, I received an email from you asking me to change my Firefox password for account security reasons. When I changed it, all the data synced in Firefox with my email … (read more)

Hello, I received an email from you asking me to change my Firefox password for account security reasons. When I changed it, all the data synced in Firefox with my email was deleted. This upset me greatly because I lost important data and saved websites. Please restore the deleted data. Thank you.

Asked by abd3mobaraki 4 days ago

Last reply by AliceWyman 3 days ago

Download YouTube Videos

I would like to be able to download YouTube videos. Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini? I tried Video DownloadHelpe… (read more)

I would like to be able to download YouTube videos.

Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini?

I tried Video DownloadHelper and YouTube Video Downloader and didn't see any action.

Do I need to setup settings a certain way to make it work?

What are the steps to make it work?

Thank you for your assistance.

Asked by blejt3im1 5 months ago

Last reply by berlin 1 day ago

Transfering Firefox configuration to a new computer

Transferring bookmarks & backups for passwords is easy and I'm not worried about that. But the about:config settings that I have customized and accreted over years s… (read more)

Transferring bookmarks & backups for passwords is easy and I'm not worried about that. But the about:config settings that I have customized and accreted over years so that nothing beeps, spins, auto-plays, loops, or throbs a tab, are not so straightforward. I'd like to review what files I can save how to make sure I do not lose these, which are the most important things to me about my Firefox installs--keeping the web safe for quiet, nondistracting searches and reading.

Windows 10 Enterprise, managed by my organization, but with just enough admin privileges to customize my Firefox.

Asked by db 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Bookmarks have disappeared

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I … (read more)

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I go through Menu/Bookmarks/Manage Bookmarks/Import and Backup/Restore/Choose File. THERE ARE NO FILES TO CHOOSE FROM. According to the instructions, there should be some dated entries. Nada.

I tried the Troubleshooting blahblah and that was equally useless.

I'm panicking that I've lost years of carefully organized bookmarks.

Asked by Maggie White 1 week ago

Last reply by mattc 1 week ago

Blocking me from sites

Recently you have been blocking me from sites. I'm 66 years of age and if I want to go somewhere then surely thats up to me. Can you please take these blocks off. They a… (read more)

Recently you have been blocking me from sites. I'm 66 years of age and if I want to go somewhere then surely thats up to me. Can you please take these blocks off. They are HTPPS

Asked by keithadunn33 5 months ago

Last reply by Rev Jack Wilson 2 months ago

Cloudflare is blocking access to a website previously accessible

Why am I getting the following error: "Sorry, you have been blocked. You are unable to access ssl1.prod.s1search.co" When I attempt to use the Dogpile search engine (htt… (read more)

Why am I getting the following error: "Sorry, you have been blocked. You are unable to access ssl1.prod.s1search.co" When I attempt to use the Dogpile search engine (https://www.Dogpile.com)? If you can't fix it then how can I disable it? The only reason I can its' use is to give me carpal tunnel syndrome. I don't need extra mouse clicks or the aggravation of not being able to use the search engine that I've been using as long as I've been using Firefox.

Regards, Mark Hoffman

Asked by mhoffmn 5 months ago

Last reply by Paul 5 months ago

Is there a way to download all of my bookmarks into a CSV file to reorganize them

I have hundreds of bookmarks imported from Google Chrome, Safari and Firefox on older computers. Many of the bookmarks are duplicates, and many located in different, misn… (read more)

I have hundreds of bookmarks imported from Google Chrome, Safari and Firefox on older computers. Many of the bookmarks are duplicates, and many located in different, misnamed sub-folders should be moved to more relevant folders.

The bookmark manager is not the easiest tool to use for reorganizing bookmarks because the Results Detail section changes its focus each time a bookmark file is dragged to a different folder or sub-folder. This forces the user to bounce back and forth in the Bookmark Manager in attempts to find the sub-folder they cleaning up.

If the contents of the Bookmark Manager could be downloaded as a CSV file or spreadsheet; more query tools could be implemented to reorganize the data. Once that is accomplished; the Bookmark Manager could be purged and the organized data could be reinstalled. That would make the Bookmark Manager operate more efficiently and therefore more quickly.

Asked by Naj 2 months ago

Last reply by Appliance Repair Rochester 2 months ago

transfer of saved bookmarks to my new computer

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where… (read more)

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where the bookmarks reside and cannot find a file. What is the procedure to get this done?

Asked by tonyschwarz 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

I just want to recover my account just as it was one week ago.

bold text I want to recover my account just as it was one week ago. My computer crashed a few days ago and I am having a night mare getting all my accounts reentered. I a… (read more)

bold text I want to recover my account just as it was one week ago. My computer crashed a few days ago and I am having a night mare getting all my accounts reentered. I am a 77 year old senior citizen and some of the instructions are just too complicated for me. I appreciate all your help. I love my account and I am lost without it. Lillie Jo McPhee [edited] @gmail.com

Asked by Lillie McPhee 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Putting FireFox on my "New" MacBook

This will be a long question and in 2 parts, so I'll apologize up front. 1. I am running FireFox on my 11-year old MacBook and love it (MacOS Mojave version 10.14.6). … (read more)

This will be a long question and in 2 parts, so I'll apologize up front.

1. I am running FireFox on my 11-year old MacBook and love it (MacOS Mojave version 10.14.6). However, my printer just crapped out, and my new HP 9120e requires MacOS Big Sur (11.x.x) or later. If I update to that OS, will I still be able to use FireFox? If so, where do I find it (see Question 2, below)?

2. Since my old MacBook is clearly reaching the end of it's life and my Excel and Word apps are also ancient, I am trying to transfer all my stuff onto a "New" MacBook that is running MacOS Monterey version 12.0.1. However, the "New" computer (I will not say "improved") has been a reliability nightmare and I just had it in for service. They wiped my disk clean to install the Monterey OS. So, other than Safari, I have no browser (or anything else for that matter). When I go to the App Store to download FireFox, and don't see it anywhere. Help!

Asked by Steverna 4 weeks ago

Last reply by jonzn4SUSE 3 weeks ago

Disappeared browser bookmarks

When I opened Firefox today, ALL of my bookmarks were gone. There was a message saying that they couldn't be accessed, and that sometimes securiity software incompatibil… (read more)

When I opened Firefox today, ALL of my bookmarks were gone. There was a message saying that they couldn't be accessed, and that sometimes securiity software incompatibility is the culprit. I'm also now unable to create any new bookmarks. I have no idea what may have updated, and don't know whether to blame you, Windows/MS, Xfinity, or the McAfee prompt which keeps trying to get me to finish installing something I never intended to install in the first place, but can't get rid of. How do I get browser bookmarks back?????

Asked by quailcroft 2 weeks ago

Last reply by Denys 2 weeks ago

Bookmarks lost after Firefox auto-updated

I have followed all the Restore instructions to get my 1 plus years of bookmaarks back. Manage Bookmarks application will not open or show ther ever where any backed up f… (read more)

I have followed all the Restore instructions to get my 1 plus years of bookmaarks back. Manage Bookmarks application will not open or show ther ever where any backed up files. The steps " Manage Bookmarks/Import/Choose File" function never responds or directs me to select a folder. There are two folders on my Desktop that are named Firefox Bookmarks. See attached screenshots.

Asked by Paul 1 week ago

Last reply by mattc 1 week ago