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  • Archived

Daily Crash Reports Continued...

Did Firefox Support Forum go back to its previous version within the last few hours, or did it just happen to me? This can be deleted once I get an answer, but I'm askin… (read more)

Did Firefox Support Forum go back to its previous version within the last few hours, or did it just happen to me? This can be deleted once I get an answer, but I'm asking, because I had a long-running thread on the other forum and need to know if I need to repost my problem I was working on. For instance, this was my most recent crash:

bp-912166d8-b038-40e3-8f8a-9b8860170419

Asked by FireFoxFan1 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Firefox won't open after refreshing the browser

So when firefox is running slow or crashes, it usually suggests that I refresh the browser. This involves opening the menu, then clicking troubleshooting programs and the… (read more)

So when firefox is running slow or crashes, it usually suggests that I refresh the browser. This involves opening the menu, then clicking troubleshooting programs and the refresh firefox. Doing this, usually works. But, for about two months now, I can't refresh.

What usually happens is the browser will close, a new window will pop up, saying it's refreshing, and then the browser would open right back up. But, since March(when this problem started) the browser would NEVER open again. I sat for almost two hours the last time I tried. I even tried to reopen it in a bunch of different ways, but it never would. I usually have to restart my whole computer.

It's still running slow and will crash every now and then. I don't really want to reinstall the browser because I'm not 100% sure how to get my profile back and I have a lot of unsaved bookmarks I can't lose.

I really hope someone can help.

Asked by Zell 3 years ago

Last reply by John99 3 years ago

  • Archived

After "Refreshing" Firefox and deleting cache/cookies/etc, Firefox is slower than ever.

I've recently been having issues where Roll20 (an online tabletop game app) is very slow and laggy. It works absolutely perfectly in Chrome, which I don't use at all othe… (read more)

I've recently been having issues where Roll20 (an online tabletop game app) is very slow and laggy. It works absolutely perfectly in Chrome, which I don't use at all other than for trying this out. So, to troubleshoot this, I did the "refresh firefox" option which ported over my previous saved passwords and bookmarks. It still ran poorly. After that, I tried CTRL+SHIFT+DEL to delete just about everything there. Still no dice, and now Firefox encounters random issues such as seemingly random freezing/hanging, or having high CPU usage/1mil K 'memory' in Task Manager, when only having like 3-4 tabs open and listening to music on YouTube in one of them. I'm unsure what the problem is, exactly. I don't think it should be hardware-related as it only started occurring after doing troubleshooting in FF. One thing that raises a flag for me is Malwarebytes AdwCleaner advises my Firefox prefs.js is a threat. Could this be related?

Asked by MIRAKURUTAIMU 3 years ago

Last reply by guigs 3 years ago

  • Archived

Why the .. developers don't make firefox multiprocess ?

I've a .. powerful pc, that means I don't give .. how much RAM or CPU or any .. resources firefox is using. So why you don't develop this .. browser just like chrome, and… (read more)

I've a .. powerful pc, that means I don't give .. how much RAM or CPU or any .. resources firefox is using. So why you don't develop this .. browser just like chrome, and make it .. multiprocess instead of you .. .. multi thread idea ? Every .. single time I use firefox I feel like I taking .. in my pc. Low .. speed, .. hangs, you developers ... is this that hard to make it multi process?

Asked by h.world2018 3 years ago

Last reply by Yaketty Yak 3 years ago

  • Archived

In addition to the Firefox Urgent Update malware, there is a similar Urgent Yahoo Update orange screen. It is resolved through the Task Manager

At first blush, it's innocuous, til one tries to eliminate it, close it, ESC it. The best path is via Task Manager, where is appears as an Application, something not rig… (read more)

At first blush, it's innocuous, til one tries to eliminate it, close it, ESC it. The best path is via Task Manager, where is appears as an Application, something not right, like a directory address. 'End Task' gets rid of it. It has recurred twice over the past week

Asked by freehillx 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

YouTube full screen slow, but only if it's the ACTIVE window

My RX 580 arrived yesterday and replaced my old GTX 770. It does a fantastic job at gaming so far and overall I'm satisfied with it. My monitor is a 1440p@144Hz monitor t… (read more)

My RX 580 arrived yesterday and replaced my old GTX 770. It does a fantastic job at gaming so far and overall I'm satisfied with it. My monitor is a 1440p@144Hz monitor that supports FreeSync, which is the primary reason why I upgraded to an AMD card instead of a new nVidia one.

But there's one huge issue that doesn't make any dang sense to me:

Watching YouTube videos at 720p or above in full screen puts severe stutter to them. But that's not the main head scratcher: it only happens when Firefox is the active window! So when I turn on full screen and then click on a blank space on my secondary monitor, the video playbacks completely fine. When I click back into the video the stuttering kicks in again.

It's not like the card isn't capable of rendering the videos fast enough. Heck, it does 4K@60FPS just fine when I click away from video. It's only when I set focus to Firefox that it does this obnoxious stuff.

The problem definitely lies within Hardware Acceleration (not a real surprise, really). It does not happen in Safe Mode, but manually disabling all add-ons and themes changes nothing. Disabling HA fixes the issue somewhat, but it introduces consistent sluggishness to Firefox as a whole, so not a suitable workaround.

It also doesn't happen in Chrome or even Edge. I've already updated my drivers to the latest version and also played around with FreeSync, GPU scaling, and whatnot. All to no effects.

Any ideas?

DxDiag file: https://pastebin.com/FyeuZaWn

Asked by Selbi 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

XPinstall.signitures.required changed to false but still doesn't work!!

I have two foscam wireless cameras that when I try to log in it says to download plug in....I do after that it says not signed? I have gone into config mode and changed t… (read more)

I have two foscam wireless cameras that when I try to log in it says to download plug in....I do after that it says not signed? I have gone into config mode and changed the settings to "false"....still no change. What in the hell do I have to do to get my cameras working correctly? Been dealing with this for a long time and tired of this. I can get them to come up on my smart phone but not thru my browser???? Do I need to go to Google or MS to get my cameras to work? Thanks.

Asked by napcogmc 2 years ago

Last reply by cor-el 2 years ago

  • Archived

What happened? Was using standard desktop Firefox, but was just pushed an update labeled ESR

I have standard desktop Firefox 52.0.2 installed, but this morning the update pushed to me is labeled 52.0.2esr. Why was an ESR update pushed out to me when I have the st… (read more)

I have standard desktop Firefox 52.0.2 installed, but this morning the update pushed to me is labeled 52.0.2esr.

Why was an ESR update pushed out to me when I have the standard desktop release installed?

I have no plugins installed on my computer. No Java, no Flash, no Silverlight.

Asked by tom 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Dangerous upgrade

I keep getting a Firefox upgrade. Norton stops it, but is there anyway to block it? Here is the information from Norton Filename: ack+hyhd.js.part Threat name: JS.Downl… (read more)

I keep getting a Firefox upgrade. Norton stops it, but is there anyway to block it? Here is the information from Norton


Filename: ack+hyhd.js.part Threat name: JS.DownloaderFull Path: c:\users\jane\appdata\local\temp\ack+hyhd.js.part

____________________________

____________________________


On computers as of  4/23/2017 at 9:09:22 PM

Last Used  4/23/2017 at 9:11:23 PM

Startup Item  No

Launched  No

Threat type: Virus. Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium.


____________________________


ack+hyhd.js.part Threat name: JS.Downloader Locate


Very Few Users Fewer than 5 users in the Norton Community have used this file.

Very New This file was released less than 1 week  ago.

High This file risk is high.


____________________________


Source: External Media

Source File: ack+hyhd.js.part

____________________________

File Actions

File: c:\users\jane\appdata\local\temp\ ack+hyhd.js.part Removed ____________________________


File Thumbprint - SHA: e289442245e02e7824dc7e08e14a0ee077a11edc10f0a5192e4916b3e1a96013 File Thumbprint - MD5: 1428f1a2ae9cfa5a8dbf89a9bd435112

Asked by jem961954 3 years ago

Last reply by John99 3 years ago

  • Archived

Firefox home page keeps getting highjacked by unwanted program.

I have tried to remove from doc to pdf from myway several times. It is gone for a day or two but then comes back having taken over my firefox homepage. Don't trust this p… (read more)

I have tried to remove from doc to pdf from myway several times. It is gone for a day or two but then comes back having taken over my firefox homepage. Don't trust this page at all. Have gone through the procedure described in the help section but still returns. Please help!

Asked by thunderbird76 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Need to talk to a tech person

I have gone around and around on this site trying to fix the fact that everything hangs up constantly. It's been one day and it's so far been a miserable experience. Wh… (read more)

I have gone around and around on this site trying to fix the fact that everything hangs up constantly. It's been one day and it's so far been a miserable experience. Why can't you speak with anyone. Not all of us are that tech savvy it's horrible.

Asked by sakuragifts 3 years ago

Last reply by James 3 years ago

  • Archived

The sent folder is not visible

The sent folder is not visible but I still can click on the line and the message still can be read in the message pane. But, the message cannot be open if I double click … (read more)

The sent folder is not visible but I still can click on the line and the message still can be read in the message pane. But, the message cannot be open if I double click on the message.

Asked by chaiphin 3 years ago

Last reply by user1378671 3 years ago

  • Archived

when i open firefox on MAC, i have roboform open up automatically. How to rid of this tab opening up automatically, even after i have gone to preferen

I have a MAC and purchased Roboform as a software. I have removed the software and every time I open Firefox, the home page for Roboform opens and not to the home page i… (read more)

I have a MAC and purchased Roboform as a software. I have removed the software and every time I open Firefox, the home page for Roboform opens and not to the home page i have selected in my preferences. I need to know how to change this.

Asked by pudge1020 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Search preference not responding

I have changed my search options at least ten times, restarted the computer, yet "Radiocasa" continues to show up. I hate that search engine. This is why I will not be u… (read more)

I have changed my search options at least ten times, restarted the computer, yet "Radiocasa" continues to show up. I hate that search engine. This is why I will not be using Firefox as my browser.

Asked by icpipa 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Why is firefox.exe sending my information to IP: 136.243.15.152 Port: 65203 ?

Why is web site queehmonsterparent.net trying to get me to install java script to firefox (see attached Clip1.bmp)? Also, see other attachments. … (read more)

Why is web site queehmonsterparent.net trying to get me to install java script to firefox (see attached Clip1.bmp)?

Also, see other attachments.

Asked by FWO-BOH 3 years ago

Last reply by FredMcD 3 years ago