Showing questions tagged: Show all questions
  • Archived

Suddenly Firefox has stopped working, whether I type the url or hit a bookmark. Why? This is very frustrating

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark… (read more)

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark, the url shows up in the address window, but nothing happens. there are maybe 3 bookmarks that still work, and all the rest are duds. auto-complete still works, but firefox refuses to take to the address. i get a lot of "flash crashes" (thanks, adobe) so i recently updated flash, and that started the problem. this is why i distrust updates. (for the record, i keep current with firefox updates, even though it is still bloatware that uses 2 GB just to run 3 windows. anyway, any help you could offer would be most... helpful! (not sure why my exclamation points are printing as open-brackets, but hey, whatever, that's the internet) thanks, tim

Asked by TIMSPORES 5 years ago

Last reply by John99 5 years ago

  • Archived

Is someone able to analyize my crash report please?

I hope to get some direction with FF crashes, I am getting between 10 & 20 crashes per month. Just recently it's gone crazy. I never get any response from crash repor… (read more)

I hope to get some direction with FF crashes, I am getting between 10 & 20 crashes per month. Just recently it's gone crazy. I never get any response from crash reports submitted???

bp-6e46c5a8-f70b-4e32-8f0a-9d6522141018 18/10/2014 12:08 PM bp-b19134b9-055f-4f25-8548-49da62141018 18/10/2014 11:40 AM bp-2ef9e16b-be87-449c-a39c-fef8d2141018 18/10/2014 11:40 AM bp-034d80c1-e7b8-4472-b26a-c9f182141018 18/10/2014 11:39 AM bp-12ac489c-5ccc-45bc-a9ac-cd3022141018 18/10/2014 11:39 AM bp-c53df39e-cdb7-447a-91dc-89d722141017 17/10/2014 11:20 PM bp-a0088fbe-7e34-4bbb-b5ca-f30d92141017 17/10/2014 3:33 PM bp-df8418b5-9a6b-45e1-bff7-25c062141017 17/10/2014 3:33 PM bp-20d1eb01-6a73-4283-8d80-9b4512141017 17/10/2014 3:33 PM bp-203b11de-1416-47f3-858a-b6bab2141017 17/10/2014 3:30 PM bp-0d77d172-83f5-4ec9-bafd-fa7b52141017 17/10/2014 3:29 PM bp-3b0f77e9-cd40-4d38-9505-3060d2141017 17/10/2014 3:29 PM bp-a4400389-89a2-4bb3-85d4-499942141016 17/10/2014 8:58 AM bp-9fb49d91-4fda-4927-a838-718d82141016 17/10/2014 8:38 AM 150b8cb7-66ac-4dc7-8f5f-50b3530e3a85 10/10/2014 7:56 PM bp-cd3ee511-eec1-424f-b921-8bbae2141006 6/10/2014 6:25 PM bp-bad65a64-18af-4d3a-825f-07a202140927

Asked by Dills58 6 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox Constantly Crashing since 33.0.3 Update

I know there is another post about this, but the user didn't give too much information, and the "solution" does nothing to help. I had bunch of tabs open, which I normall… (read more)

I know there is another post about this, but the user didn't give too much information, and the "solution" does nothing to help.

I had bunch of tabs open, which I normally do on Firefox without issue, and Firefox automatically updated itself. Shortly after, Firefox crashed while I was trying to access another web page.

Since then, it will constantly crash. If I restart and restore all my tabs, it will normally crash as soon as I try to use a new tab or type in my old ones. If I leave it alone for a while it seems to work for a matter of minutes before crashing again.

I even reset Firefox, but that did nothing for me. It just seems like it wants to crash no matter what I try.

I had just put Firefox as my default web browser (as I had it this way before, but switched to Chrome when too many problems were occurring from a previous update). I had to go right back to Chrome. While I like to keep all my browsers updated, this is simply ridiculous. I have never crashed so many times from doing what a browser is meant to do.

Anyway I can downgrade back to just version 33.0.0 until another version comes out?

Asked by Heatshiver 5 years ago

Last reply by bluptcrzr 5 years ago

  • Archived

sessionstore.js cannot be found in 33.1.1

I depend on Group Tabs and if/when FireFox crashes sometimes sessionstore.js gets corrupted. I regularly archive copies of that file so I can recover. In one of the lat… (read more)

I depend on Group Tabs and if/when FireFox crashes sometimes sessionstore.js gets corrupted. I regularly archive copies of that file so I can recover. In one of the latest versions (after 11/8/2014) it appears that you have either changed the method or hidden sessionstore.js somewhere other than on my C:/ drive. it is no longer "findable" with "show hidden files" turned on

1. Will you tell me/us where it is now located or 2. Tell me/us how to recover our sessions

Asked by GerryWilliams2 5 years ago

Last reply by ptressel 5 years ago

  • Archived

Links in emails don't open in Firefox 33.1.1

I read the previous thread about this problem under FF 32 but wasn't able to respond there, so I'm starting a new thread. I have had this problem for some time, back unde… (read more)

I read the previous thread about this problem under FF 32 but wasn't able to respond there, so I'm starting a new thread.

I have had this problem for some time, back under FF 32. I even downloaded and reinstalled FF and when that didn't work, did the reset procedure. The update to 33.1.1 hasn't helped.

I'm running OS X 10.6.8 and Apple Mail v. 4.6. I keep FF open on my desktop after starting it. Usually it works OK when first started but then stops opening links or becomes erratic, sometimes opening them and sometimes not.

Any help/suggestions/news about this issue will be much appreciated.

Asked by MaryRB 5 years ago

Last reply by cor-el 5 years ago

  • Archived

search bar returns search in japanese

I am in Canada and have been using firefox without issue for years. After the recent update to firefox when I try to do a search using the firefox search bar, I only get … (read more)

I am in Canada and have been using firefox without issue for years. After the recent update to firefox when I try to do a search using the firefox search bar, I only get results now from google japan. If I change to yahoo or others I get english search results. However when switching back to google I get japanese search results again. If I go to google.com directly I get english search results like normal. HELP!!!!!! Why is this happening now after all these years????????

Asked by 604maxximus 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

How to fix a glitch that nothing has been able to solve

When I'm using Google+ Hangouts, after a while the window starts glitching out. When I mouse over anything clickable the chat scrolls up by itself, the chat box moves hal… (read more)

When I'm using Google+ Hangouts, after a while the window starts glitching out. When I mouse over anything clickable the chat scrolls up by itself, the chat box moves halfway up the window and the video/webcam area goes half black/white then it all goes back to normal a split second later. This keeps happening until I refresh, but then it starts happening again. http://i7.minus.com/iFkcflNZvwmx5.png That's a screenshot of how it looks.

Nothing I've tried has solved it. I've reset firefox, re-installed, created new profiles, restarted my computer, all my drivers are up to date, my memory and cpu usage is minimal. Everything else works fine it's just this that doesn't.

Asked by Ren-chon 5 years ago

Last reply by cor-el 5 years ago

  • Archived

After restore , uninstall, and reinstall, firefox still crashes on startup on Mac

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen fir… (read more)

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again.

AdapterDeviceID: 0x 863 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1 BuildID: 20141113143407 CrashTime: 1416511016 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1416177811 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 167372 StartupTime: 1416510925 Theme: classic/1.0 Throttleable: 1 URL: about:home Vendor: Mozilla Version: 33.1.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by cytrus 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

adobe flash player crashes or hangs!

Ok, so whilst using Firefox, lately adobe flash player has been crashing upon opening a YouTube video. This could be when i click a video and the new page opens and freez… (read more)

Ok, so whilst using Firefox, lately adobe flash player has been crashing upon opening a YouTube video. This could be when i click a video and the new page opens and freezes, or when I actually get to the video but it then crashes. Alongside this, sometimes the videos are delayed to start, as in the video starts bufferng but doesn't actually start playing until later.

I've tried many proposed solutions but none seem to have worked

(Tried: New profile Clean Install Clear cache,cookies, etc.. Disable plugins Addons (video without flash, etc...) Protected mode (for FF and Flash) Virus scans (had nothing bad that was scanned) Disable/ Enable hardware acceleration Updating Flash (i'm using the latest version... 15.0.0.233)

Alongside this, i've tried using Chrome which also gives similar results, crash, hanging or the video delay at the start.

What could be wrong?


Heres a crash report i submitted (the latest one)

https://crash-stats.mozilla.com/report/index/a34c35d8-0588-4dd1-8ae9-7e0412141122

Asked by Tempting 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes: Plugin-Container Issue

After the second-to-last update, I started noticing an increase in browser crashes. The issue is always that the Plugin-Container has stopped working. I understand that t… (read more)

After the second-to-last update, I started noticing an increase in browser crashes. The issue is always that the Plugin-Container has stopped working. I understand that the plugin container's function is to prevent such problems, but it does not appear to be working. I have the latest version of Firefox, updates, etc, but that doesn't seem to be helping. Crash reports have been sent to Mozilla, but the problem is ongoing. I use my browser heavily in both standard and incognito mode for business. I've used Firefox for a long time, but if I keep losing information mid-process, I'm going to have to consider other options. If anyone has any experience with the problem or suggestions on a possible solution, that would be greatly appreciated.

Thanks, Nomenica

Asked by Nomenica 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

when I open another tab, firefox closes and then reopens with no error or crash message

Sometimes, not always, when I open a second or third tab, firefox closes for a few seconds with no error message or crash message , and then reopens all the tabs. I am ru… (read more)

Sometimes, not always, when I open a second or third tab, firefox closes for a few seconds with no error message or crash message , and then reopens all the tabs. I am running firefox 33.1.1, adblock plus, no script, and norton toolbar.

Asked by jon.trostle 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Status-4-Evar and Graphics

I have a sneaking suspicion that it is the Status-4-Evar add-on bar that is messing with graphics when I try to access photos on sites like Twitter, Facebook, and Instagr… (read more)

I have a sneaking suspicion that it is the Status-4-Evar add-on bar that is messing with graphics when I try to access photos on sites like Twitter, Facebook, and Instagram. So, I've disabled it, but I want to still have the status bar. Is there a way to get the status bar back without Status-4-Evar? I've downloaded the add-on bar, but it doesn't show the green status bar.

Asked by FireFoxFan1 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Firefox crashes

Firefox crashes when i exit the program. This seems to have started with the last update. My add ins look fine except for the new OpenH264 installed with the update. A… (read more)

Firefox crashes when i exit the program. This seems to have started with the last update. My add ins look fine except for the new OpenH264 installed with the update. Any ideas?

Asked by denysew 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Sync not working since upgrade to 33.1.1

Since upgrading to 33.1.1 I have been unable to sync either of my computers. Below is my link to the last sync log. http://pastebin.mozilla.org/7332411 … (read more)

Since upgrading to 33.1.1 I have been unable to sync either of my computers. Below is my link to the last sync log.

http://pastebin.mozilla.org/7332411

Asked by spainter 5 years ago

Last reply by philipp 5 years ago

  • Archived

Firefox crashes when I load the start page while it is open. Or when I open it after closing a session.

Date Submitted 10E9BFDE-C8D0-41B5-92C8-6ED7F72EC725 11/18/14 9:26 PM 16A76276-E9B1-4C39-8DD4-DFC23BD9B0D4 11/18/14 8:31 PM 223CE818-82FF-4394-B613-7CADCA93FC2C 11/18/14 8… (read more)

Date Submitted 10E9BFDE-C8D0-41B5-92C8-6ED7F72EC725 11/18/14 9:26 PM 16A76276-E9B1-4C39-8DD4-DFC23BD9B0D4 11/18/14 8:31 PM 223CE818-82FF-4394-B613-7CADCA93FC2C 11/18/14 8:30 PM

Asked by Bert 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Couldn't save preferrences, now FF won't start at all?

About a week ago, FF updated to 33.1.1. Since then it started with being always welcomed to the new version of FF. I then could not change my preferences. I have done com… (read more)

About a week ago, FF updated to 33.1.1. Since then it started with being always welcomed to the new version of FF. I then could not change my preferences. I have done complete uninstalls (using Revo) and fresh installs with no success - FF continues to open with all my bookmarks, etc intact. I have backed up all my settings, etc using FEBE.

Then this morning, FF will not open at all. I have tried to open the Profile Manager using the full path but it will not open either.

I have run out of ideas, and can find nothing extra on the net. I love FF, but may have to move to Chrome (or ...) if this can't be fixed.

As FF isn't running, I can't seem to run the Troubleshooting utility to give you more info ... :(

Malcolm

Asked by flashfletch 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

LOOKING FOR COMPATABLE ADDON FOR FF 33.1.1

Hi, I am looking for advice for the best, compatible AD-BLOCKER add on for FF version 33.1.1 I am finding that web pages dont load, just hang or "connection timed out" an… (read more)

Hi, I am looking for advice for the best, compatible AD-BLOCKER add on for FF version 33.1.1

I am finding that web pages dont load, just hang or "connection timed out" and I'm thinking its because of my ad blocker add on I'm using. I did go to addons and searched for the latest ad blocker, however, I dont think the one I got yesterday is working. So....all that said, what would be the BEST ad blocker add on for the version FF I have? Thanks

Asked by Halofromsue 5 years ago

Last reply by CoryMH 5 years ago

  • Archived

No "Save Username & Password" Prompt Appears

I just bought a new PC and transferred my Firefox Profile from an external drive to my new PC after downloading Firefox. Everything is fine (all my bookmarks and extensio… (read more)

I just bought a new PC and transferred my Firefox Profile from an external drive to my new PC after downloading Firefox. Everything is fine (all my bookmarks and extensions are there), but Firefox will no longer save my passwords, nor were any "saved" from my old profile. I can sign into websites, but no "save password" prompt appears on the page. I'm not in Private Browsing mode. I restarted FF in safe mode and turned off hardware acceleration and still no save prompt.

Asked by solrage 5 years ago

Last reply by voyant 5 years ago