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Can't load Steam pages normally in Firefox, but it loads just fine in Edge, Steam Client or with VPN plugin

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics… (read more)

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics value, but probably not just that). After that I moved Firefox's folder and re-installed it. I also created a new profile. The 2 profiles are synced. Because of that, the new profile got (almost) all the extensions from the old one automatically. Then, I decided to do a clean install of those extensions (the reason why is a story for another ticket). So, while both profiles were opened, I removed one extension in the new profile, waited for a bit and checked the old one to see if it got removed from there too. At first it wasn't, so I thought they are not synced (anymore). Yeah, sure, but once I removed all extensions from the new one, the old one woke up and removed all extensions from there too. Great! Awesome! Loved it wholeheartedly! It really had to wait until I removed them all, didn't it? Anyway, I had a backup of my old profile, so I restored my extensions and their settings on both profiles eventually. So now I have clean installs of Firefox and extensions. Back to the issue. I can't load Steam pages (at least store.steampowered and steamcommunity) normally anymore. They load forever, and if the blue dot eventually stops moving (after an insane amount of time), it's either a plain white screen, or badly loaded page with most images missing.

  • Edge loads them just fine
  • Steam client loads them just fine.
  • If I turn on VPN plugin (I use Browsec), then it works. It's like that in both old and new profile. That's why I mentioned that funny little story before.
  • Tried Troubleshoot Mode, didn't help.
  • Tried to selectively disable some extensions, same.
  • Obviously tried to remove cookies, Ctrl + F5 and whatnot. Btw, if I clean everything and try to load it, then it's (most likely?) a white page, but if I turn the VPN on and load it first, and then turn it off and reload it, then it will look a bit better, but still will load forever with some media missing. (Which kinda make sense since something was already cached.)
  • Tried to change proxy settings from “Use system proxy settings” to “No proxy” and “Auto-detect proxy settings for this network”, nah-ah.
  • Tried to disable DNS in Firefox's settings, no siree.
  • The console throws different warning and errors every time (that are probably even unrelated). Or none at all.
  • Probably tried something I already forgot about.

Also, it seems the culprit is actually Akamai (it's where the Steam stores its media) or whatever is preventing reaching it. Because it often shows something like “Waiting for community.akamai.steamstatic.com...” in the status bar for a long time. It seems like the problem is within Firefox's settings, and it also looks like settings aren't synced across profiles (or at least some aren't, I definitely had to configure them on the new profile manually). Anyway, I am out of ideas and my butthurt thrust is about to deliver me to Uranus. Thanks for your attention!

Asked by Necronomicron 5 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Old ctrl+tab behaviour (with instaswitch without any pop ups with manual enter actions)

https://support.mozilla.org/en-US/questions/1248171 I saw bunch of threads which suggest to enable "ctrl+tab cycles through tabs in recently used order". It does what I n… (read more)

https://support.mozilla.org/en-US/questions/1248171

I saw bunch of threads which suggest to enable "ctrl+tab cycles through tabs in recently used order". It does what I need, but in previous versions I used to press only ctrl+tab. While I was holding ctrl I could iterate over tabs via tab key. After releasing ctrl selected tab was chosen

It differs with current behavior where you press ctrl+tab and after releasing all keys pop up with tabs is still be viewed and you need manual action with space/enter/mouse click to open selected tab

Is there any way to use only ctrl+tab without any manual actions required like it was back in the days where after releasing the control key selected tab is opened?

Asked by Andrei Kiselev 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Backed up Firefox session not being properly restored

I've been backing up my opened tabs for the past 4 or 5 years with the steps in this legendary post: https://support.mozilla.org/en-US/questions/1257866 But this time it … (read more)

I've been backing up my opened tabs for the past 4 or 5 years with the steps in this legendary post: https://support.mozilla.org/en-US/questions/1257866

But this time it failed me and I don't know why. I just switched from Debian to Linux Mint, put everything up to date, but when I copy the sessions-store folder back into my session folder, as described in the post, nothing happens. I tried restoring only the 2 files listed there, and also dropping them in the general user folder, outside sessions-store, but still nothing. I've also noticed that the sessions-store folder isn't created automatically, even if I open a bunch of new tabs now and close the browser.

I don't even know how to begin troubleshooting this to be honest, this is the first time this method's ever failed me :(

I also saw this post: https://support.mozilla.org/en-US/kb/how-restore-browsing-session-backup But it doesn't help either.

Asked by fran.ayrolo 5 months ago

Last reply by jonzn4SUSE 5 months ago

Firefox's mute tab "function" - how do I get rid of it please?

Google told me to go to About.Config, find "browser.tabs.showAudioPlayingIcon" then change the value to false. But, at least in my version of FF, that doesn't work becaus… (read more)

Google told me to go to About.Config, find "browser.tabs.showAudioPlayingIcon" then change the value to false. But, at least in my version of FF, that doesn't work because browser.tabs.showAudioPlayingIcon isn't listed. I'm running 142.0.01.

I know FF is trying to please all the wonderful teenagers who want to constantly screw around with software settings. But it would be really nice if such new "features" were not turned on automatically.

Asked by LWSolom 5 months ago

Last reply by Shirmaya John 5 months ago

webpage not loading?

For some reason this webpage will not load? Why? https://onedrive.live.com/?view=8&photosData=%2Fmoments%2FOnLastWeek%2FMXxzPTIwMjQtMDktMDhUMDA6MDA6MDBaJmU9MjAyNC0wO… (read more)

Asked by john657 5 months ago

Last reply by jonzn4SUSE 5 months ago

How to convert bookmarks.html to workable text of folders, titles and urls?

Hello, any best practices for converting Firefox bookmarks once they're exported? The exported_bookmarks.html are an html file which are impossible to edit. Converting so… (read more)

Hello, any best practices for converting Firefox bookmarks once they're exported? The exported_bookmarks.html are an html file which are impossible to edit. Converting so the data for folders, titles and urls can be edited is what's needed.

I tried Vi with some Regex code, however the cleaned file is not so clean.

Asked by kFirefoxForum 5 months ago

Last reply by Paul 5 months ago

Don't remember Mozilla password

I don't remember signing up for Microsoft OR Mozilla. but I've been using Firefox for years. I have Microsoft, which may be [edited] @gmail.com, as I changed it from that… (read more)

I don't remember signing up for Microsoft OR Mozilla. but I've been using Firefox for years. I have Microsoft, which may be [edited] @gmail.com, as I changed it from that to [edited] @gmail.com years ago, and haven't logged in for years.

Asked by Barbara Zapson 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Tabs overlapping and other weird stuff

I am having trouble with Firefox that's very odd: the tabs keep overlapping and I am not able to click on links. It keeps happening randomly and I have no idea why! I've … (read more)

I am having trouble with Firefox that's very odd: the tabs keep overlapping and I am not able to click on links.

It keeps happening randomly and I have no idea why!

I've attached a screen grab so you can see what I mean.

When this happens I have to close down the tabs in question and then reopen them.

Never had this issue before.

Asked by danielgbates 5 months ago

Last reply by Denys 5 months ago

Unwanted Pop-ups

I keep getting what appears to be notification (of news items?) popping up in the lower right hand corner of my screen. Is this a function of Firefox and if so can I dis… (read more)

I keep getting what appears to be notification (of news items?) popping up in the lower right hand corner of my screen. Is this a function of Firefox and if so can I disable it?

Asked by folk.singer25 5 months ago

Last reply by James 5 months ago

There needs to be a way to ask for a Recommended extension to be reviewed

There are many Recommended extensions that are doing so very shady things (collecting user data that shouldn't be necessary for the task the extension is doing, storing u… (read more)

There are many Recommended extensions that are doing so very shady things (collecting user data that shouldn't be necessary for the task the extension is doing, storing user data, sharing data with less then trustworthy 3rd parties, using bullying tactics to get people to subscribe and so on). Many of these extensions change their privacy policies or their monetization practices after you've given them a Recommended badge and you then blissfully continue to suggest the extension after these changes.

Asked by Wizard Level 1 5 months ago

Last reply by Denys 5 months ago

document always opens in word

Firefox asked how i wanted to open documents and I said with Word and it is doing what I asked. I want to open it in PDF or something else because they dont open in word… (read more)

Firefox asked how i wanted to open documents and I said with Word and it is doing what I asked. I want to open it in PDF or something else because they dont open in word.

Asked by kmoran97 6 months ago

Last reply by George Kitsoukakis 5 months ago

error sync data after reinstall

after reinstalling the OS, Firefox stopped synchronizing most of the data. Bookmarks were not transferred, and passwords and extensions were transferred less than half … (read more)

after reinstalling the OS, Firefox stopped synchronizing most of the data. Bookmarks were not transferred, and passwords and extensions were transferred less than half

Asked by mr.z.75 5 months ago

Last reply by Paul 5 months ago

blocking websites

Is Firefox blocking my access to certain websites? for example www.rt.com I'm able to access using a VPN which suggests Firefox is restricting my access. … (read more)

Is Firefox blocking my access to certain websites? for example www.rt.com I'm able to access using a VPN which suggests Firefox is restricting my access.

Asked by David Margison 5 months ago

Last reply by Paul 5 months ago