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Firefox would not load. I deleted the app and then reinstalled. I still get no response from the app.

I have an app showing on my desktop. It does nothing. I would like to be able to use my previous desktop for using firefox. If that is not possible. I would simply li… (read more)

I have an app showing on my desktop. It does nothing. I would like to be able to use my previous desktop for using firefox. If that is not possible. I would simply like to use.

Open 1

Mozilla VPN does not open

I had been using the Mozilla Firefox VPN for a few weeks, but now it will not launch. I sign in without a problem but when I click on the VPN icon on the toolbar, nothi… (read more)

I had been using the Mozilla Firefox VPN for a few weeks, but now it will not launch. I sign in without a problem but when I click on the VPN icon on the toolbar, nothing happens. I just get the pop-up to try the VPN and "Get Started" (see attachment).

Please advise.

Open 4 1 27

Cannot reinstall Firefox because error message says profile is missing

I got so frustrated with not being able to reinstall Firefox because I kept getting the error message "Your Firefox profile cannot be loaded. It may be missing or inacces… (read more)

I got so frustrated with not being able to reinstall Firefox because I kept getting the error message "Your Firefox profile cannot be loaded. It may be missing or inaccessible". So I deleted all the profiles after copying them to an external hard drive. Then I copied the file ending in.test from the Old Firefox data folder on my desktop to the AppData/Roaming/Mozilla/Firefox/ profile. Then I copied the biggest file ending in .default from the backed up Local profiles to the AppData/Local/Mozilla/Firefox/ profile. It doesn't matter if I delete or keep the Old Firefox data folder on my desktop, I still get the Profile Missing error message. What can I do, so my laptop would appear as if it had been powered up straight out of the box and never had Firefox initially installed or what do I do with my profiles to make them accessible?

Open 3 28

Cannot open Firefox keeps going to new tab at top of screen

I have been with Firefox for years as default browser but recently been having probs. It wont open from Start or my taskbar. Keeps going to New tab at top of screen. T… (read more)

I have been with Firefox for years as default browser but recently been having probs. It wont open from Start or my taskbar. Keeps going to New tab at top of screen. Tried reinstalling but still the same. What has happened?

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latest update from 150.01 to 150.02 crashed compatibility error can't open firefox

latest update from 150.01 to 150.02 crashed compatibility error can't open firefox. error platform version 150.01 is not compatible with minver>=150.02. can't even… (read more)

latest update from 150.01 to 150.02 crashed compatibility error can't open firefox. error platform version 150.01 is not compatible with minver>=150.02. can't even open anymore

Open 1 63

My Firefox browser is not working

Hello, I cannot open my browser. I did try Microsoft edge and that one worked....but I want my Firefox one! I did reset my modem. Can you help me please? Sincerely, Mar… (read more)

Hello, I cannot open my browser. I did try Microsoft edge and that one worked....but I want my Firefox one! I did reset my modem. Can you help me please?

Sincerely, Marita Block

Open 1 9

Firefox cannot start because a process is already running

Firefox cannot start because Mozilla process is already running and I cannot stop it. I tried to restart my PC but no success. I reinstalled Mozilla/Firefox but again er… (read more)

Firefox cannot start because Mozilla process is already running and I cannot stop it.

I tried to restart my PC but no success. I reinstalled Mozilla/Firefox but again error message appears:

"Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

Open 1 63

I instlled firefox, and it opened for 2 seconds then closed. and refused to open anymore!

i downloaded the installer on windows 11 and it would not go up. it just stayed at 0%. and i wet t the fallback download and that worked but the download downloaded Firef… (read more)

i downloaded the installer on windows 11 and it would not go up. it just stayed at 0%. and i wet t the fallback download and that worked but the download downloaded Firefox but yet it opened for 2 seconds and closed. and refused to open from that point! what do I do?

Open 1 90