Firefox Community Forum

VPN is on. I can't access the internet. Error message is either: An error occurred during a connection to www.thewindowsclub.com. SSL received a record that exceeded the maximum permissible length.

Or: Connect to the internet You're offline. Check your connection.

I've googled the issue but it talks about ports and tunnels and going into settings. I've looked in the VPN Mozilla settings and there only seems the option to either include or exclude a website from the VPN. Nothing about different ports and testing. I've already written this message once but the VPN was on so it disconnected the internet and I lost this message! Trying a 2nd time now without the VPN

Any help? Or should I give up with it?

thanks Annie

I understand that VPN was progressive roll out, but I have been able to successfully use it for the last two months. Today I upgraded to version 151.0.4 and the VPN icon was no longer up in the toolbar. I thought maybe I did something wrong and went back to customize and put it back on, but it's just not there anymore.

Did you decide to roll it back without warning?

I enabled the Firefox browser VPN as a test and then disabled it, after the Google search no longer worked.

Error says Google.com is unavailable, can't connect to servers etc.

Any ideas how to fix it ?

Good evening, the built-in VPN has not been working for a week, when enabled, NO sites open and the message "could not connect to the VPN" pops up, the browser is blocked completely, what to do?

Firefox does not recognize that it is gone too automatically update my window. I need help to put the latest VPN back into my Firefox version 153.0 bc I have tried everything AI has recommended and I still don't have it. I may have deleted the hidden files too. Should I just delete all of Firefox and download the latest version and let that update itself?

I am using Macbook Air computer with Monterey OS and part of Tahoe OS (I didn't have enough room to download it said I needed 5+ more gigs) and I was already using FireFox version 153.0 BUT I didn't know what that little VPN icon was at the top right of my screen and so I deleted it and everything to do with it. I may also have deleted the hidden files of it. I followed AI to try to recover it, but no luck. The Firefox app itself tells me I already have the latest version, but the entire VPN appears to be gone.

Not sure what else I could have accidentally deleted, but would a complete remove and re-install of Firefox be my easiest and best choice now? I can go no farther with AI, it reached a dead end. Can a Mozilla Firefox techy person please help me with the steps to do this if this is a good idea?

Please do let me know if there is a better / easier way and I can let you know if I've tried that already!

When navigating to the site https://www.bbc.co.uk/iplayer with Firefox's built-in VPN turned on and the Location set to the United Kingdom the site still displays the message "Sorry, BBC iPlayer isn’t available in your region.". Why is this, and how can it be fixed?

I do NOT want to use ANY VPN services. Since you introduced this, or rather, forced it on me, my browsing experience has been terrible. How do I turn off VPN? There is no VPN icon on my topolbar despite what your instructions say.

Dear Mozilla team,

I hope this finds you well.

I cannot seem to find the in-built VPN for Firefox. Is it a regional rollout? I am currently in Lebanon. Thank you. Kind regards,

Zaki