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right click menu broken

I have Firefox version 136.0.2. I think it was quite recently updated. The right click menu is broken. The choice list is much longer, and the choices "open link in new t… (read more)

I have Firefox version 136.0.2. I think it was quite recently updated. The right click menu is broken. The choice list is much longer, and the choices "open link in new tab" and "copy link" (ones I tried) do not work. This only started happening this morning. Right click works fine in Chrome. Screenshot included.

Asked by sigurdvt1 4 weeks ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

Recieving 403 errors in firefox but nowhere else

I often receive a 403 error when using Firefox Every time, before this happens, I get the unsafe website warning and then the 403 error when I continue anyway I am usi… (read more)

I often receive a 403 error when using Firefox Every time, before this happens, I get the unsafe website warning and then the 403 error when I continue anyway


I am using the latest version at the time of writing These errors only occur on my desktop PC I have tried to replicate this issue on both my phone (Android) and another laptop(Windows 11) but all the websites work normally on there.

I have tried the following, none of which have any effect:

  • Clearing cookies
  • using Troubleshoot mode
  • Restarting
  • Changing Useragent
  • Using "Forget about this site"

The following do fix the issue

  • Using a VPN
  • Using Google Chrome
  • Running Firefox in another profile

Going through the privacy and security tab and reseting all the settings sometimes works but only temporarily

The following are a few websites where the issue occurs

  1. https://kdice.com/
  2. https://latinitium.com/
  3. https://theysaidso.com/
  4. https://opensource.org/
  5. httpe://obsidian.rocks/

Asked by Thomas Harris 4 months ago

Last reply by PavelkoT 4 months ago

Since FF v133.0 when maximized causes Windows taskbar to not appear when moving the mouse to the bottom of the screen

After updating to v 133.0, when maximizing Firefox (not F11 fullscreen), a taskbar that is set to "auto-hide" will no longer unhide when mousing to the bottom of the scre… (read more)

After updating to v 133.0, when maximizing Firefox (not F11 fullscreen), a taskbar that is set to "auto-hide" will no longer unhide when mousing to the bottom of the screen. This did not occur with the previous version (132.0.2).

This behavior is also unaffected by the "devtools.toolbox.alwaysOnTop" setting in about:config as i've tried switching from the default "true" to "false".

Update: Still persists in 136.0.2

Asked by Michael Chan 4 months ago

Last reply by share666 3 weeks ago

YouTube not playing videos (windows 10 browser)

YouTube is not playing videos on my Firefox browser. When I click on the link to a video, it leads me to the page, but the video player stays blank and nothing plays (see… (read more)

YouTube is not playing videos on my Firefox browser. When I click on the link to a video, it leads me to the page, but the video player stays blank and nothing plays (see attached screenshot). Troubleshooting methods I've tried to no avail:

   refreshing the page
   restarting the computer
   opening a new window and trying again
   updating my graphics card drivers
   disabling all extensions/add-ons

The site works on my mobile app, and other browsers (chrome and internet explorer), but I don't want to use either of those options for obvious reasons. Is anyone else having this problem? It's been happening for a few days. Any help would be much appreciated!

Asked by sawyer.charlie 5 months ago

Last reply by jonzn4SUSE 5 months ago

Reinstalled Fiefox Browser

HELP !!! I received an error notification "platform not compatible" . I reinstalled browser as recommended I lost all history , bookmarks and passwords. How can … (read more)

HELP !!! I received an error notification "platform not compatible" . I reinstalled browser as recommended I lost all history , bookmarks and passwords. How can I recover lost information ?????? Please Help !!

Asked by ujmi 5 months ago

Last reply by TyDraniu 5 months ago

My previous session has disappeared and my history is suddenly completely blank

When I logged into my laptop on 9th November Firefox had closed. This happens sometimes, I'm often not sure why, but this time the previous session didn't automatically r… (read more)

When I logged into my laptop on 9th November Firefox had closed. This happens sometimes, I'm often not sure why, but this time the previous session didn't automatically repopulate when I restarted. I navigated to the history options with the idea of retoring the previous session - either using that functionality or individually opening previous windows - but history was blank and the previous windows option was greyed out. Following suggestions online I've looked for .bak or .json or similar files to use as restore points but there's nothing since much earlier in the year up to 8th November, which are pretty much empty, and the 9th.

I'd be very grateful for any suggestions!

Asked by robin_russel 5 months ago

Last reply by jonzn4SUSE 5 months ago

PR_CONNECT_RESET_ERROR

I am trying to access the link "https://www.sorn.service.gov.uk/". This is the address of a click through from the webpage "https://www.gov.uk/make-a-sorn". I keep getti… (read more)

I am trying to access the link "https://www.sorn.service.gov.uk/". This is the address of a click through from the webpage "https://www.gov.uk/make-a-sorn".

I keep getting this error:

"Secure Connection Failed

An error occurred during a connection to www.sorn.service.gov.uk. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…"

I am on Windows 10 Pro 22H2 19045.5011, using Firefox 132 (64-bit), not running Kaspersky, I do have AdGuard (7.19.0 (4853) (CL 1.16.44, DL 2.5.41 )) and Malwarebytes (4.6.17.334) on my system along with their browser adons. I have attached some screenshots, hope they are useful.

Please help.

Asked by sujoykdas 5 months ago

Last reply by jonzn4SUSE 5 months ago

Improve location of toolbars

This is a feature request - not sure if it goes here. I would like to arrange the toolbars in Firefox in the following order: Menu bar (top, with "File" on the far l… (read more)

This is a feature request - not sure if it goes here.

I would like to arrange the toolbars in Firefox in the following order:

   Menu bar (top, with "File" on the far left and "X" on the far right, i.e. not centered)
   Bookmarks bar
   Search bar
   Tab bar

This can't be done currently. The best I can do is:

   Bookmarks bar
   Search bar
   Menu bar
   Tab bar

My request is that the user be able to arrange the position of the toolbars in any arbitrary order. Thanks!

Asked by coffent 5 months ago

Last reply by cor-el 4 months ago

Firefox takes a long time to load pages - version 132.0.2 - windows 10

I don't know what's happening but since a couple of days, let's say Wednesday 13th November, my firefox got incredibly slow: everytime I insert a url or a link in the add… (read more)

I don't know what's happening but since a couple of days, let's say Wednesday 13th November, my firefox got incredibly slow: everytime I insert a url or a link in the address bar and press enter it takes a lot of time to completely load the website.

I tried to use Edge instead, and Edge is working flawlessly, while Firefox is not.

I also did a fresh install, wiping the %APPDATA% folders too, but nothing changes.

Setup:

  • Firefox version 132.0.2
  • on Windows 10
  • Firefox and Windows are 64 bit

Asked by giacomo.milano5 5 months ago

Last reply by jonzn4SUSE 4 months ago

problem with my hotmail

My email was hacked in a data breach decades ago but I am now getting more serious problems: I and my friends on my contact list are getting spam emails from me. So they … (read more)

My email was hacked in a data breach decades ago but I am now getting more serious problems: I and my friends on my contact list are getting spam emails from me. So they are actually using my email account to send them and therefore I cannot block them.

Also, I have noticed that I am not getting emails from my bank and energy company who say that they have been delivered. However I have not received them.

Is there a way to stop this? Someone suggested setting up an alias email account linked to my email. Would this work? I have tried a full scan but cannot find anything suspicious on my laptop or phone.

Does anyone know how I can sort this problem out?

Asked by mike.richards5316 5 months ago

Last reply by markwarner22 5 months ago

Overactive SPAM folder

I have an overactive spam folder. I have added numerous websites/emails to my contact list several times and these senders are still sent to the spam folder. I have to … (read more)

I have an overactive spam folder. I have added numerous websites/emails to my contact list several times and these senders are still sent to the spam folder. I have to check spam and inbox folders for my legit emails. I have used FF for years and not had this problem! It is making me want to change my settings and forget FireFox!

Asked by sue79 5 months ago

Last reply by markwarner22 5 months ago

extensions are not showing up on toolbar or menu bar.

My extensions are not showing up in the firefox browser, on menu bar, tool bar, or bookmarks bar. I am elderly and NOT computer literate. What to do? Using Windows 10. T… (read more)

My extensions are not showing up in the firefox browser, on menu bar, tool bar, or bookmarks bar. I am elderly and NOT computer literate. What to do? Using Windows 10.

Thank you.

Asked by Soretta 4 months ago

Last reply by markwarner22 4 months ago

No Picture and Sound while streaming on WOW TV

Hi, i wanted to see a Movie on WOW TV but only have a blank Window in my Browser. This Problem is only with WOW TV. Amazon Prime and Netflix Stream works perfect. The Su… (read more)

Hi, i wanted to see a Movie on WOW TV but only have a blank Window in my Browser. This Problem is only with WOW TV. Amazon Prime and Netflix Stream works perfect. The Support from WOW TV has no solution for me. They only have one hint for me to use Chrome or Edge.

Regards Peter

Asked by pe.pe 5 months ago

Last reply by jonzn4SUSE 5 months ago

loss of firefox browser

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solut… (read more)

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solution.

I downloaded a new Firefox browser in the hopes that it would let me access the other browser so I could retrieve all the settings, bookmarks, etc. However, everything disappeared when the new browser was installing.

Is there any way for me to retrieve that information or is it a total loss?

Asked by dgfra547 5 months ago

Last reply by TyDraniu 5 months ago

How to create a shortcut/tile to add to Home page

There used to be a way to add a web site as a shortcut to the Home page by dragging the link and dropping it somewhere. Those instructions seem to have disappeared. On… (read more)

There used to be a way to add a web site as a shortcut to the Home page by dragging the link and dropping it somewhere. Those instructions seem to have disappeared. One of the sites I had pinned to the Home page has changed. I can remove the old link (tile), but how do I add the new link as a tile? The help articles no longer provide any information about how to do this. Just "pinning' the page adds it to the toolbar, where I don't want it, but does not add it to the Home page. Do I have to just close and open that site a bunch of times in order to get it to appear???? There should be a more sensible way.

Asked by goodyarn 4 months ago

Last reply by cor-el 4 months ago