Internet Download Manager (IDM)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no… (read more)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no change.

Here is the issue: 1. I open Firefox (Duck Duck Go is my default) (132.0.2 (64-bit) 2. I type "vintage sci fi movies" 3. Click on "videos" 4. Pick any movie (example: The Phantom Planet (black and white but this does not matter) 5. In the Choose How you Watch, I click the left icon - Watch Here, and not Watch on YouTube; also click Remember my choice 6. The movie starts but there is no IDM dialogue 7. If I then click Watch on YouTube inside the movie, it switches to YouTube and the movie starts, AND the IDM dialogue pops up.

As I said, this worked in Firefox/DDG a couple of weeks ago.

IDM version is 6.42 Build 23, full (paid for) version Oct 15 2024 The IDM Integration Module in Firefox shows as Version 6.42.22, last updated Oct 28 2024.

Can you assist please.

Asked by lps5005 5 months ago

Last reply by markwarner22 5 months ago

VPN is not working on my laptop

(Title): VPN is not working on my laptop (Description): Hello, I installed a VPN on my laptop, but it is not working. I cannot connect to any servers. I have tried res… (read more)

(Title): VPN is not working on my laptop

(Description):

Hello, I installed a VPN on my laptop, but it is not working. I cannot connect to any servers. I have tried restarting my laptop and reinstalling the VPN, but the problem still exists. How can I fix this issue?

Thank you.

Asked by nz8137343 2 months ago

Last reply by markwarner22 2 months ago

Why did multiple tabs just randomly disappear from my main window?

I ran into a glitch in another program, and as part of trying to fix it I rebooted my computer. On doing so, I find that the VAST majority of the tabs I had open in my m… (read more)

I ran into a glitch in another program, and as part of trying to fix it I rebooted my computer. On doing so, I find that the VAST majority of the tabs I had open in my main browsing window have disappeared - some of them out of tab groups I'd created to avoid losing the tabs in question. Neither tab history nor browser history show the missing tabs.

What gives?! Is there any way to restore the window as I had it, say, yesterday?

Asked by hobbitguy1420 4 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

XULRunner Error

Every other day, I open FireFox and may get the following error: XULRunner - This profile was last used with a newer version of this application. Please create a new pr… (read more)

Every other day, I open FireFox and may get the following error: XULRunner - This profile was last used with a newer version of this application. Please create a new profile. Also, this error may come up while I already have had FireFox open for a while. Once this error comes up, I check the version, and sometimes the version is older than what it was, meaning, FireFox reverted back to an older version on it's own. I created a new profile, but the error comes back. I removed FireFox and all folders, and the error still comes back. There is nothing I can do to stop the error from showing up again. See attached images. I am on Windows 11 23H2, all windows updates caught up, and the current FireFox browser version is 138.03.

Asked by myskes 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Freezing and hanging

I have been having so many problems with Mozilla ( Firefox ) this year mostly due to freezing and the browser hanging. I have tried different fixes including refreshing a… (read more)

I have been having so many problems with Mozilla ( Firefox ) this year mostly due to freezing and the browser hanging. I have tried different fixes including refreshing and removing ad blockers but the problems come back and seems to persist with some sites being worse than others: I really like the layout of Mozilla but I have started using Chrome and Edge and I DO NOT have these issues with those browsers, actually Chrome is super fast and responsive. My question is what is going on with this browser that suddenly it becomes inoperable. If this situation does not change i will have to relegate Mozilla to little or no use except for the VPN version which so far seems fine. Help !

Asked by Azorean 5 months ago

Last reply by markwarner22 5 months ago

FF not opening after using Ccleaner

Hi, In the last hour FF has stopped working completely. I made the mistake of using Ccleaner, which is probably the problem, I haven't had issues cleaning before, though … (read more)

Hi, In the last hour FF has stopped working completely. I made the mistake of using Ccleaner, which is probably the problem, I haven't had issues cleaning before, though I usually check the registry before deleting and don't recall seeing any entry for Mozilla (I may be wrong, though).

Firefox was working fine a couple of hours ago, but now it won't open at all, except in admin mode and then it won't open any links or tabs, not even settings. I've uninstalled FF, deleted the folder in the Programs folder, and reinstalled it from scratch, but there is no change (the one difference is that it wouldn't open in Admin after before I reinstalled it). Waterfox doesn't open either, but Thunderbird seems to work with no problems.

Thanks, Matt

Asked by Matthew Cardier 2 months ago

Last reply by jscher2000 - Support Volunteer 1 week ago

China

Currently I can not access any website through firefox without a VPN. Other browsers are working without a VPN. I wonder if now China is blocking the firefox browser. Ne… (read more)

Currently I can not access any website through firefox without a VPN. Other browsers are working without a VPN. I wonder if now China is blocking the firefox browser. Never had this trouble until today. Maybe it is a new setting i am missing or unaware of?

Asked by clockwork2525 2 months ago

Last reply by Heristian 2 months ago

Cannot stream movies on computer anymore

Today I was no longer able to stream movies on Amazon Prime or Youtube. I watch Amazon movies most nights, watched last night. Tonight I got a message when I tried to con… (read more)

Today I was no longer able to stream movies on Amazon Prime or Youtube. I watch Amazon movies most nights, watched last night. Tonight I got a message when I tried to continue watching a tv series on Amazon that I've watched for weeks. It said I had to update Firefox and told me how, but when I went thru the process Firefox said it was up to date. On Youtube I got an error msg. 99,999 . What is happening?

Asked by Shona Browne 5 months ago

Last reply by James 5 months ago

EMAIL LOG IN

As of the last update, I cannot log into my at&t email. I can log in using google chrome but can't using firefox. I've spent 4 hours on the phone talking to at&… (read more)

As of the last update, I cannot log into my at&t email. I can log in using google chrome but can't using firefox.

I've spent 4 hours on the phone talking to at&t tech support with no solution; therefore, it appears this log in problem may be because of a firefox update.

Is there any way firefox can fix this?

Thank you, George

Asked by mcdonaldatty 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Generic Wayland icon appears in Task Switcher instead of Firefox icon

Firefox does not seem to be properly configured for Wayland on KDE Plasma 6.x systems. The generic "Wayland" logo appears in task switcher instead of the Firefox logo. F… (read more)

Firefox does not seem to be properly configured for Wayland on KDE Plasma 6.x systems. The generic "Wayland" logo appears in task switcher instead of the Firefox logo. Firefox is the only program I have with this issue. Setting desktop name (org.mozilla.firefox) as a property in the Window and Application Manager settings does not resolve the issue.

Asked by John Gahbauer 5 months ago

Last reply by jonzn4SUSE 5 months ago

cannot open my YOROI Wallet in FireFox Extension.

My YOROI Wallet extension will not load. I have removed it and re-installed YOROI and still no Wallet connectivity. I need access to this wallet to transfer funds. What … (read more)

My YOROI Wallet extension will not load. I have removed it and re-installed YOROI and still no Wallet connectivity. I need access to this wallet to transfer funds. What can I do? I have never had an issue with this extension. Thank you. D. Fox

Asked by MEGAGORE 5 months ago

Last reply by James 5 months ago