Firefox Community Forum

Today, out of approximately 31 attempts to connect to Amazon or (once connected to Amazon) navigate to a new Amazon page, Firefox succeeded 14 times. 14 out of 31 is good in baseball, poor in basketball, and unacceptable in connecting and browsing. Here is the "error" according to Firefox:

An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I have read the potential solutions to this problem. I did disconnect my VPN (Proton) and was able to connect to Amazon on my next attempt. However, that was atypical rather than typical - when I attempted to move from one Amazon page to another Amazon page, the END OF FILE ERROR was the result. Further attempts to reconnect to Amazon have succeeded 3 out of 11 times. Yes, I did close Firefox and reopen it, I am signed in to my Firefox/Mozilla account and I did reboot my laptop. I have yet to try the other solutions because I want to be a good Mozilla client and follow the instructions attached to the error message: "Please contact the website owners to inform them of this problem." I have contacted Amazon and am now waiting to hear back from someone in the Technical Department. I am skeptical that Amazon will be able to resolve this because I doubt that Amazon is to blame (this lack of connectivity has also happened with Google, GMail and a couple other sites that I can't recall at the moment.

To clarify, the received data of supposed questionable authenticity has been my login information on the official Amazon login page and also simply the data from an Amazon product page (bike locks mostly)

For me, this is only a problem with Firefox. It is NOT happening on Bing, and even Chrome is able to connect without the END OF FILE ERROR. I have occasionally encountered other instances where Firefox would not connect me but the other browsers would. Most notably, this happens often when trying to connect my laptop with my phone via Bluetooth and other times when I'm asked to sign in to Google or sign in to my Microsoft account. On those occasions, Firefox demands that I insert my original security key from an external flash drive. I would be glad to do so, but I've never had an original security key on an external flash drive. At those times, I attempt the identical login using Bing (success about 9 out of 10 times) or Chrome (success every time).

I am not a cyber guru and am not even technically gifted with computer technology and internet knowledge. I am self-taught and am mediocre (at best) in these areas, so I'm hoping that the blame for this issue is mine as opposed to Firefox being at fault.

I look forward to any advice, suggestions or resolution to this issue and I thank in advance any who reply.

I am on an HP Probook 650 G2, Windows 10 Pro Build 22H2 (HP states that this laptop cannot be upgraded to 11), Firefox version 137.0 (64-bit), Xfinity WiFi 5G, Arris SB8300 Router/Modem. All are functioning as intended except Firefox.

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ecure Connection Failed

An error occurred during a connection to bulksms.ntc.net.np. Peer using unsupported version of security protocol.

Error code: SSL_ERROR_UNSUPPORTED_VERSION

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox.

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An error occurred during a connection to eofficeenvt.kerala.gov.in. Peer’s Certificate has been revoked

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An error occurred during a connection to eofficedge.kerala.gov.in. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

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   Please contact the website owners to inform them of this problem.

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"Sorry, we're unable to process your request.

Please try again. If this issue persists, contact us with the following error code:

Error Code: 635955452029"