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Firefox Unable to Update Automatically

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tri… (read more)

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "Learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

Asked by exo82 1 month ago

Last reply by NoahSUMO 4 days ago

Biometric authorization

Hi! I am trying to have a biometric authorization with touch ID on Mac, and it says on the website that the option should pop up when i go to the password settings, but i… (read more)

Hi! I am trying to have a biometric authorization with touch ID on Mac, and it says on the website that the option should pop up when i go to the password settings, but it doesn't, and I don't know how to do it otherwise, or if I should use an extension for example. I find this feature very useful to keep my infos private! Thank you in advance and have a good day!

Asked by yourinaldo 5 months ago

Last reply by James 5 months ago

Add-on icons can't be found

Today I installed a new extension (Bitwarden) and want to add the icon to the toolbar. I can't find it anywhere. The add-on shows up in the add-on manager but there's not… (read more)

Today I installed a new extension (Bitwarden) and want to add the icon to the toolbar. I can't find it anywhere. The add-on shows up in the add-on manager but there's nothing there to help me add the icon. The little puzzle piece in the upper right of the browser -- click on that and Bitwarden isn't listed.

How do I fix this? In Chrome there's a simple toggle switch in the extension manager to add the icon to the toolbar. Frankly, if I can't get this Bitwarden icon to display I can't use Firefox at all. Thanks.

Asked by johnbycz 3 months ago

Last reply by zeroknight 3 months ago

Content Filters

I have a content filter to filter out inappropriate material. Included in the filter are filters for adult content on wikipedia, youtube,and google podcasts. however, all… (read more)

I have a content filter to filter out inappropriate material. Included in the filter are filters for adult content on wikipedia, youtube,and google podcasts. however, all those sites are fully allowed on Firefox, as opposed to on Safari and google chrome where the filter is working properly

Asked by reuvenmelka 2 months ago

Last reply by cor-el 2 months ago

Clearing Cache/cookies

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with t… (read more)

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

Asked by 57ws2qwr9w 3 months ago

Last reply by cor-el 3 months ago

My bookmarks disappear when I click on them or they don't open at all

My bookmarks disappear when I click on them or they don't open at all. - please see attached images - I've already cleared the cache and restored the bookmarks three time… (read more)

My bookmarks disappear when I click on them or they don't open at all. - please see attached images - I've already cleared the cache and restored the bookmarks three times but everything remains the same. I copy the exactly same link to Chrome and everything is working, therefore, it has nothing to do with the possibility of the addresses being corrupted. Can someone help me on this one? Thank you in advance.

Firefox 119.0 (64-bit) iMac 24 M1 - Ventura 13.6

Asked by Pedro 5 months ago

Last reply by zeroknight 5 months ago

Opening Firefox browser

My Firefox browser always shows nine icons for sites I regularly visit. That's nice. Lately, though, icons for sites I do not want keep popping up displacing ones I do. I… (read more)

My Firefox browser always shows nine icons for sites I regularly visit. That's nice. Lately, though, icons for sites I do not want keep popping up displacing ones I do. I delete them and get my favorites back but it's really annoying. Can you stop this?

Asked by bobuetz 5 months ago

Last reply by zeroknight 5 months ago

lettering /Font

One of the best things about Firefox is that i could use other fonts on the website and now I can't. Just stuck with this crappy one.. or tell me how to change it as I … (read more)

One of the best things about Firefox is that i could use other fonts on the website and now I can't. Just stuck with this crappy one.. or tell me how to change it as I have tried..

Asked by stilla7thgrader 5 months ago

Last reply by zeroknight 5 months ago

User Interface

FIrefox previously would list my favorite quick reference tabs in any open window. Now I have to open a new window or tab to get this option. Classic example of upgrade… (read more)

FIrefox previously would list my favorite quick reference tabs in any open window. Now I have to open a new window or tab to get this option. Classic example of upgrades removing convenient features. Is this a setting that I cannot find?

Asked by kastenr 5 months ago

Last reply by cor-el 5 months ago

unable to reach bank

When I try to go on my bank's online site, I get this message. Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not contin… (read more)

When I try to go on my bank's online site, I get this message. Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to onlinebanking.northwest.bank because this website requires a secure connection.

What can you do about it?

onlinebanking.northwest.bank has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Learn more…

Asked by wbkennedy4 5 months ago

Last reply by cor-el 5 months ago

Some websites and pages are all messed up when i open them in firefox

as the title states, pages show up all messed up and i have no idea why, already ruled out cookies and extensions as well as the page itself Attachment should provide vis… (read more)

as the title states, pages show up all messed up and i have no idea why, already ruled out cookies and extensions as well as the page itself Attachment should provide visual aid to the problem

Asked by Mia 5 months ago

Last reply by zeroknight 5 months ago

Firefox no longer opens previous session

Firefox no longer opens my previous session when re-opening the browser. "Open previous windows and tabs" is checked in the general of browser settings, but no longer per… (read more)

Firefox no longer opens my previous session when re-opening the browser. "Open previous windows and tabs" is checked in the general of browser settings, but no longer performs a such. Was never an issue until a few days ago.

Asked by bheffe 5 months ago

Last reply by cor-el 5 months ago

device label

Hello. I'm using Firefox 119 for MAC OS. However my device is labeled as Windows 10 Firefox. I don't have any Windows software labeled anywhere. I have signed out, resta… (read more)

Hello. I'm using Firefox 119 for MAC OS. However my device is labeled as Windows 10 Firefox. I don't have any Windows software labeled anywhere. I have signed out, restarted device and still no change. When I log into a website from Firefox, my "authorized device" is recognized as Windows Firefox.

Please advise, Thank you

Asked by EA 5 months ago

Last reply by cor-el 5 months ago