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How do I restore Old Firefox data after a refresh?

I contacted my bank to find out why their site no longer worked with Firefox and they had me refresh my Firefox settings, and now I'm not able to log in to certain pages … (read more)

I contacted my bank to find out why their site no longer worked with Firefox and they had me refresh my Firefox settings, and now I'm not able to log in to certain pages using my passwords. The login pages say either my username or password is incorrect but they're not. When I click on "Forgot password" and give my email address, it says they'll send me an email to reset my password, but the email never comes.

How can I get my old settings back?

Thanks

Asked by davehallmusic 2 weeks ago

Last reply by Terry 2 weeks ago

Firefox Relay

I just created an email mask. For some reason, I ending with two email mask. (@Mozilla.com) I just sign in for one. I clicked the delete sign to delete one,but it's tell… (read more)

I just created an email mask. For some reason, I ending with two email mask. (@Mozilla.com) I just sign in for one. I clicked the delete sign to delete one,but it's telling me that I will lose my email data. I didn't use the "Add account name" because of this. Also, do I have to pay to an email mask?

Asked by Yolanda 6 months ago

Last reply by AliceWyman 5 months ago

yahoo email issues

Yesterday for most of the day Yahoo mail was working fine. Last night I was able to pull up my emails, but all the controls were not working, Can't delete, arrow up or d… (read more)

Yesterday for most of the day Yahoo mail was working fine. Last night I was able to pull up my emails, but all the controls were not working, Can't delete, arrow up or down, settings won't come up. It's like all the tabs are not highlighted to click on. I haven't done any updates, nothing changed. It's not Yahoo, works fine in Chrome.

Asked by gjtspiep 5 months ago

Last reply by cggelwicks 1 week ago

Using Filter

How do I allow Filter (an app) to block websites in Firefox (which is what it is supposed to do)? It works on Chrome just fine. How do I give it permission? Or should I l… (read more)

How do I allow Filter (an app) to block websites in Firefox (which is what it is supposed to do)? It works on Chrome just fine. How do I give it permission? Or should I leave Firefox forever so I can take control of my life?

Asked by lane.evelyn 3 months ago

Last reply by Dropa 3 months ago

YouTube videos constantly showing loading circle and not playing.

Thanks Mozilla for great browser. I ONLY use Firefox nothing else. The question in the subject field was posted 7 years ago. I am still having this problem in version 10… (read more)

Thanks Mozilla for great browser. I ONLY use Firefox nothing else.

The question in the subject field was posted 7 years ago. I am still having this problem in version 104.0.1 (2022) on Mac. First I updated youtube tab with cmd+shift+R still same problem. Then I deleted cache with cmd+shift+backspace still same problem. I had to delete all my history in FIrefox before video was playing. Am I doing something wrong or need something being fixed :-)

Loving kindly greetings

Asked by JEP 5 months ago

Last reply by ukskys.com 5 months ago

What are there different profiles? Why is "default" not the default?

Today I stumbled on an issue that seems to have affected a number of users who care about profiles. The issue is articulated well here. It appears that a clean installati… (read more)

Today I stumbled on an issue that seems to have affected a number of users who care about profiles. The issue is articulated well here. It appears that a clean installation of Firefox results in the creation of two profiles, one called "default-release" and another "default" where "default-release" is the default. Ugh.

Can any user safely delete the "default" profile and rename the "default-release" profile to "default" to restore a simple, uncomplicated configuration? Why wouldn't Firefox do this by default?

I understand from question 1264072 that Firefox did this intentionally to support multiple installs and release channels, but why shouldn't the "default" profile be used by default? Surely a user who is not performing multiple installs or dealing with multiple release channels shouldn't have their profile names polluted by unaffected concerns.

Asked by Jason R. Coombs 4 months ago

Last reply by cor-el 4 months ago

Sub-Folders don't show up in my bookmarks

Hi All, A few of my sub-folders within my bookmarks do not show up in the Toolbar and Sidebar. The same bookmarks' sub-folder are present in the Bookmarks library (that's… (read more)

Hi All,

A few of my sub-folders within my bookmarks do not show up in the Toolbar and Sidebar. The same bookmarks' sub-folder are present in the Bookmarks library (that's accessed from Firefox settings).

Could you please help with how I can get these sub-folders to show up in the Toolbar/Sidebar, please.

Thank you.

Asked by estfor.sk 4 months ago

Last reply by cor-el 4 months ago

Evernote Webclipper icon/usability

I installed Evernote Webclipper on Firefox on my Macbook Air, but the icon/tool does not display so is not usable. I used the "customize toolbar" info to drag the extensi… (read more)

I installed Evernote Webclipper on Firefox on my Macbook Air, but the icon/tool does not display so is not usable. I used the "customize toolbar" info to drag the extension icon to the toolbar. Clicking on that put me back on the add-ons page, did not open the extension. I restarted, restored defaults, removed and re-installed Evernote still no go. VERY frustrated. Any ideas from anyone welcome. Thanks.

Asked by edithpatterson1 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Dashlane extension not working

Dashlane extension is blank - couldn't see anything in the window when I clicked on the Dashlane icon but now even the window doesn't open. What's going on? I've used Das… (read more)

Dashlane extension is blank - couldn't see anything in the window when I clicked on the Dashlane icon but now even the window doesn't open. What's going on?

I've used Dashlane for years without problem. I'm on Firefox 105.0.1 and OS Monterey 12.4

Asked by Eli 3 months ago

Last reply by Dropa 3 months ago

Under MacOs 13 / Ventura Firefox sometimes crashes / freezes

Does this ID help? Crash ID: 4989de10-405b-41ba-9b6f-d43080221118 Here is the whole report: https://crash-stats.mozilla.org/report/index/4989de10-405b-41ba-9b6f-d430802… (read more)

Does this ID help?

Crash ID: 4989de10-405b-41ba-9b6f-d43080221118

Here is the whole report: https://crash-stats.mozilla.org/report/index/4989de10-405b-41ba-9b6f-d43080221118

Any hints?

Thank you!!!

Asked by mcclaneonfire 2 months ago

Last reply by Wayne Mery 1 month ago

Google login request

Why i am suddenly getting Google log-in requests when I first open some websites in my Firefox browser on Mac OS Monterey? This was not happening before; it has started i… (read more)

Why i am suddenly getting Google log-in requests when I first open some websites in my Firefox browser on Mac OS Monterey? This was not happening before; it has started in the past couple of weeks and is extremely annoying. I do everything possible to stop providing Google with any information about me. One of the ways I thought I was doing that was by using the Firefox browser. But apparently not, since Google is able to infiltrate the browser and ask for a sign-in. It is not possible that Google is doing this without Firefox/Mozilla awareness of it.

Asked by bexyo 2 months ago

Last reply by Terry 2 months ago

Firefox 108.0.1 now sorts Window-menu items alphabetically, and I can't find anything

I was forced to upgrade when FF crashed the other day, and now all of my windows are sorted alphabetically. This was exactly the behaviour that caused me to switch from C… (read more)

I was forced to upgrade when FF crashed the other day, and now all of my windows are sorted alphabetically. This was exactly the behaviour that caused me to switch from Chrome to FF in the first place. I *HATE* having my windows sorted alphabetically. I have certain windows that remain open all the time, and they remain at the top of my Window menu drop-down, for easy access. (Hence, chronological by when the window opened, the old default behaviour.) Now, FF "helpfully" changes the window position every time I change tabs, and I can't find anything. I mentally sort windows by subject matter, not by the name displayed on the tab. I have tens of windows (20-30 typically) open at any given time. This makes it literally impossible to use the Window menu anymore, and I have to tab through open windows searching for what I need.

Mozilla, please make this a configurable option. It was really horrible of you to enforce this on us, just because some squeaky-wheels decided they preferred alphabetical sorting. They clearly are not power users, and this change has crippled those of us who are.

Asked by dvinas 1 month ago

Last reply by cor-el 1 month ago

Google image search not working in Firefox

It used to be when I would do a google search, and click on images, I'd get lots of results I could scroll through. Now, when I do this on Firefox, I get some little boxe… (read more)

It used to be when I would do a google search, and click on images, I'd get lots of results I could scroll through. Now, when I do this on Firefox, I get some little boxes of categories at the top, a line of ads, one image result, and some text that says "Looks like you've reached the end." This doesn't happen with other browsers. What's wrong? How can I get Firefox to work with Google image search again?

Thanks!

(Images: Firefox results vs. same Google search in Chrome).

Asked by robinsongabriel64 3 weeks ago

Last reply by Terry 3 weeks ago

Lost passwords after update

My firefox updated and all of my passwords are gone and I am logged out of all accounts. How can I recover them. None of my other saved mozilla profiles (in about:profile… (read more)

My firefox updated and all of my passwords are gone and I am logged out of all accounts. How can I recover them. None of my other saved mozilla profiles (in about:profiles) had the missing password data.

I have key and logins.json folders on my computer and I have most of my saved passwords on a mozilla firefox account on my ipad. It's the same login profile but they are not sync'd and I am afraid sync-ing will delete the passwords.

How can I get the json passwords or the ipad passwords onto my most updated version of firefox?

Asked by ausjia13 1 week ago

Last reply by Terry 1 week ago

  • Archived

failed Firefox updates

Dear Firefox Community I’m a Mac user. I’ve been a happy Firefox user for about eight years or more, with few problems. The only main one has been the refusal of Firefo… (read more)

Dear Firefox Community

I’m a Mac user. I’ve been a happy Firefox user for about eight years or more, with few problems. The only main one has been the refusal of Firefox to update automatically, even though I’ve ticked the box in preferences for this to happen so I always have to update by restarting Firefox manually and downloading it again.

I’m currently using Firefox 78.8.0esr. It needs updating, and I’ve tried about six or seven times over the last 6 weeks (most recently to Firefox 90.0.2dmg). Every time I do this, however, Firefox loses memory of me - and all my bookmarks (you’ll understand that after eight years there are a few hundred of these) disappear. I’ve copied them in in various ways (most recently by importing my Firefox bookmarks from 78.8.0 into Safari and then into Firefox 90 - and it works for about 12 hours or so, but then on the second or third time I open it reverts to the bookmarkless screen as if I’m a completely new user (with a really irritating picture of Soraya who is a Firefox fan and presumably is exempt the kind of problems I’m having).

Can you explain what is happening please, and how I can overcome this?

Thanks,

Steve Charters


edited email from public and search/spam bots view as this is a public community forum. Also moved this thread from iOS section (for iPhones/iPad) to desktop Firefox section as you are using a Mac.

Asked by Steve Charters 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

colors

In google the color choices are gone, and I can't highlight anything. On many websites many colors/graphics are gone. When I try to click in a box, nothing happens. I can… (read more)

In google the color choices are gone, and I can't highlight anything. On many websites many colors/graphics are gone. When I try to click in a box, nothing happens. I cannot even get the box below where I say yes to getting email when the question is answered. Twitter is a bunch of boxes and outlines now, and doesn't look at all as Twitter used to look. I have tried turning the Mac on and off. This is a desktop computer.

Asked by julie.damerell 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Webpages and graphics NOT loading correctly

Hello community, please help: I'm running a macbook Pro with macOS Big Sur Version 11.4 I'm using Firefox 91.0.1 (64-bit) For some reason - maybe an update - websites and… (read more)

Hello community, please help:

I'm running a macbook Pro with macOS Big Sur Version 11.4

I'm using Firefox 91.0.1 (64-bit)

For some reason - maybe an update - websites and images are no longer loading correctly. I've attached some screenshots (comparing Chrome to Firefox) so you can see the issues.

Please help me get FF back to normal. Its basically useless for now.

Thanks, Jason

Asked by jasonjoyner1 1 year ago

Last reply by cor-el 1 year ago