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Cannot access a particular website

‘When I try to access the Lowes site, I get the message "You don't have permission to access "http://www.lowes.com/" on this server. Reference #18.5784017.1659287984.3528… (read more)

‘When I try to access the Lowes site, I get the message "You don't have permission to access "http://www.lowes.com/" on this server. Reference #18.5784017.1659287984.35288c20 " I have clear the cashe for ‘Firefox, turned off enhanced tracking for this site, restarted both Firefox and my computer. What else can I do?

Asked by krplunk 4 months ago

Last reply by cor-el 4 months ago

Youtube videos won't play lately, but will in Chrome.

YouTube worked fine in the past, but for at least the last few days (likely longer) Firefox 103.0.1 won't play anything. Chrome works fine still. Other large transfers … (read more)

YouTube worked fine in the past, but for at least the last few days (likely longer) Firefox 103.0.1 won't play anything. Chrome works fine still. Other large transfers work fine.

Latest video I tried to play: https://www.youtube.com/watch?v=WkN8Aqb2IBc Is a DND group playing with an actor from The Outpost (TV show on CW)

In Firefox I see the initial video preview image, and after clicking to play I get a constant spinning progress animation but the video never plays. Turning on the debug overlay info shows plenty of download capacity detected (I forget the name in the UI) but very little ever transfers (bars further down).

Only oddity I can see in the debug info it puts in the the clipboard is the wrong Angle GPU. I have 2 x NVIDIA 1080ti's in SLI, and it sees a 980. Chrome shows the expected value instead. I filed a bug on the Angle project just in case. I looked on the Firefox about:support page with hardware acceleration disabled and it showed two webgl driver entries (1 and 2), both with 1080ti listed.

I tried disabling the performance feature setting and hardware acceleration (closed app then opened again). No difference.

Windows 10 x64, latest patches. Latest NVIDIA drivers through GFE (auto updates itself). Two Windows 10 graphics options are on (GPU scheduler and Variable Refresh Rate).

I've seen a couple notifications from Windows about Firefox "attempting" to use GPU hw acceleration, but I have no idea why it'd be blocked. Clicked it and it did nothing. I looked in my event viewer and didn't find anything useful either. I haven't manually set any applications to use a certain GPU. Integrated GPU from CPU is disabled in BIOS.

GPU isn't overclocked. CPU is barely. And I see no reason to think this is related. In the past I'd get reboots and event viewer errors. Even when it worked in the past I was similarly overclocked. All programs (diagnostics) I've run to verify proper functioning have passed.

Asked by EternalStudent 3 months ago

Last reply by niketgada 3 months ago

Videos Not Working`

No video players work with Firefox but they work fine in Chrome I have the latest version downloaded, I have tried debugging, private windows, cache and cookie clear, rei… (read more)

No video players work with Firefox but they work fine in Chrome

I have the latest version downloaded, I have tried debugging, private windows, cache and cookie clear, reinstalled/reset firefox, restarted my computer, updated my GPU drivers, changed every setting such as autoplay, hardware acceleration etc., disabled all enhancements, and more.

Nothing fixes this. I get error codes on every site i try, twitch, streamable, etc. None play videos.

Asked by boe44178 3 months ago

Last reply by James 3 months ago

Restore the "Open in Firefox" WITHOUT asking, and WITHOUT downloading

I have read hours of Q&A about this problem here in this forum before posting, and cannot find a solution. Until very recently, whenever I would click a link in a p… (read more)

I have read hours of Q&A about this problem here in this forum before posting, and cannot find a solution.

Until very recently, whenever I would click a link in a page, it would "Open in Firefox" in a new tab. Then after reading it or printing it or whatever I wanted to do, I could click the download [Fx98PDFviewer-DownloadButton] button if I wanted to save it, and an Explorer would open up allowing me to select where I want to put it and what I want to call it (if I wanted to change the name it comes with) before downloading/saving.

Now, when I click a link it just downloads (even though most of the time I don't want that). Despite all I've read, I've tried a dozen settings, and I CANNOT get that behavior back.

If I set the browser.download.improvements_to_download_panel to False, and select "Open with Firefox" when it prompts me, I can't get it to STOP prompting me. It prompts me EVERY TIME, even though I have checked the box repeatedly for "Do this automatically for files like this from now on"

And yet it is STILL downloading automatically when it opens for viewing in the new tab, and I am forever now cleaning and deleting crap out of my downloads.

I have my default PDF reader set to the reader I like, and when I'm NOT in Firefox, I do NOT want to have to right-click and select my preferred reader each time.

But when I AM IN FIREFOX, what I need it to do is

- Open in Firefox, in a new tab, 
- DON'T prompt me, just do it, and 
- DON'T download it, unless if I then want to keep it I click the download [Fx98PDFviewer-DownloadButton] button.

HOW CAN I GET IT THIS BEHAVIOR BACK PLEASE?

Asked by JeffNLisa 3 months ago

Last reply by James 2 hours ago

Confirmation code email

Not receiving confirmation code email. I have checked the spam folder, am checking emails on three devices and have added the Firefox email to my contacts. Have tried 6 t… (read more)

Not receiving confirmation code email. I have checked the spam folder, am checking emails on three devices and have added the Firefox email to my contacts. Have tried 6 times.

Asked by dannyblay 3 months ago

Last reply by user104147805413306348376805769878442569366 3 months ago

Nuance Dragon Pro Extension to use Firefox browser w Voice command

Hi Firefox support I am using Nuance Dragon Professional and trying to install the Dragon extension into Firefox. This is because I am disabled and my hands do not work w… (read more)

Hi Firefox support

I am using Nuance Dragon Professional and trying to install the Dragon extension into Firefox. This is because I am disabled and my hands do not work well See this link https://dnsriacontent.nuance.com/13/setup/ffinstall.html?lang=ENX&browser=firefox

When I hit the install the extension button on the screen nothing happens

I did check to see if this extension was in the Mozilla Firefox extension library and no success

I can make this work with Google Chrome but I would prefer to stick with Firefox Chris Gullett - cg@printstar.biz

Asked by cg12 3 months ago

Last reply by a.j.newsham 1 month ago

One-time use codes not working for login

I cannot login to my account (had to open a new one to even post this post..). I do not have my authenticator app since my phone broke. I do have the "One-time use codes"… (read more)

I cannot login to my account (had to open a new one to even post this post..).

I do not have my authenticator app since my phone broke. I do have the "One-time use codes" which I saved. But, alas, how to make them work?

For some reason I was not presented with the "step 2"-code when I reset my authenticator the last time...

I will now be rude: Should I just give up on my Firefox account, and thus Firefox, and go straight back to Chrome (which does not have this problem)?

Asked by daniel230 3 months ago

Last reply by cor-el 3 months ago

Error message, "www.google.com. PR_END_OF_FILE_ERROR".

When trying to navigate to websites I very frequently receive the error message, "www.google.com. PR_END_OF_FILE_ERROR". (1) This is an intermittent behavior happening o… (read more)

When trying to navigate to websites I very frequently receive the error message, "www.google.com. PR_END_OF_FILE_ERROR". (1) This is an intermittent behavior happening on websites that were accessible previously and then become accessible again on later attempts, (2) It happens on websites that I have used satisfactorily for years. (3) It happens on ones for hospitals, banks, etc. which are known to be secure. This occurs after waiting for a period of time, like a timeout error would. I do let my copy of Firefox do its default auto updates.

Please advise how to end these errors so that I can reliably use Firefox again.

Asked by Ed Bray 3 months ago

Last reply by user104147805413306348376805769878442569366 3 months ago

my firefox get bigger after update

ok my problem is: before: https://i.ibb.co/gdBssLZ/Image-224.png after: https://i.ibb.co/fSY8RHf/Image-241.png my firefox take up more space, even my addons dont fit the … (read more)

ok my problem is: before: https://i.ibb.co/gdBssLZ/Image-224.png after: https://i.ibb.co/fSY8RHf/Image-241.png

my firefox take up more space, even my addons dont fit the way it was. its very annoying, how can i make it back?

Asked by moderndefender 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

FF Developer on OS Monterrey

When I have FF open, then close all windows but still have FF active, I hit CMD-T or CMD-N to bring up a new tab or window and nothing happens. I repeat, repeat, repeat a… (read more)

When I have FF open, then close all windows but still have FF active, I hit CMD-T or CMD-N to bring up a new tab or window and nothing happens. I repeat, repeat, repeat and still nothing. THEN if I click on the FF icon in my dock, all the tabs and windows appear in a cascade of windows or tabs like bam, bam, bam.....

This happens on two MacBook Pros around 2016 vintage. This is a new behavior this week.

Asked by stinkykong 4 months ago

Last reply by Chris Ilias 4 months ago

I am not able to install or update any extension in firefox or firefox developer edition

I try to install some extension but there some issue I don't know about it. I try to reinstall firefox developer again this issue not solved and refreshed it and not solv… (read more)

I try to install some extension but there some issue I don't know about it. I try to reinstall firefox developer again this issue not solved and refreshed it and not solved. and finally install normal firefox with new profile and this issue still not solved.

I can only install extension file if I download it directly form download library and convert the file from .xpi to .zip and install it manually in add ons manager.

please let me know how to solve this error.

Asked by Mohammed Alhendi 4 months ago

Last reply by cor-el 4 months ago

Firefox doesn't show standard MacOS Window options

In most of the apps running on MacOS, you have inside the standard "Window" top menu, a lot of options, like: - Minimize - Zoom - Tile Window to the Left - Tile Window to… (read more)

In most of the apps running on MacOS, you have inside the standard "Window" top menu, a lot of options, like: - Minimize - Zoom - Tile Window to the Left - Tile Window to the Right - Move to <monitor name> ... ...etc

In Firefox (I'm using developer version, 103b), we only get the first 2 options (minimize and zoom). I have set shortcuts to easy move my windows around my monitors, but they don't work in Firefox, because those shortcuts relies on the presence of the menu option "Move to <monitor>".

Is it by design, or is there a way to get this option in the Window menu? I'm attaching the menu clip from Chrome and Firefox to illustrate the issue.

Asked by Fera 4 months ago

Last reply by Sufian Babri 4 months ago

Does firefox keep more than 0 record of historic sessions?

Long story short: windows update sneaked a restart under my nose caused me to lose all my previous session. I'm attempting to recover the previous session. I have backed … (read more)

Long story short: windows update sneaked a restart under my nose caused me to lose all my previous session.

I'm attempting to recover the previous session.

I have backed up the unmodified session profile folder. But this profile folder was modified by the restart process obviously, as windows gave firefox "normal shutdown" command. How do I know that? The next time I opened it up, it's "brand new" without the "restore session" interface.

So my idea is to figure out if firefox keeps a track record of previous sessions EVEN IF THE SHUTDOWN WAS PROPER.

If it does, well I'll have to figure out a way to "trick" firefox to restore it. If it doesn't, well I'll have to manually restore it by sifting through the history.

I repeat, the key here is for me to find out whether or not firefox always keep a record of previous session somewhere.

So my question is, does it? Or does it purge all the previous session clean as long as the shutdown was deemed "correct"?

Asked by cruelintention869 4 months ago

Last reply by cor-el 4 months ago

Firefox Theme keeps reverting back to an old theme I no longer have or remember whenever I sign into any Firefox browser.

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox b… (read more)

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox browser, an old theme I used to have that I no longer have on my account keeps coming back, and I've tried to find solutions to this issue, but none have had this kind of issue. It may be similar to issues those have had, or currently have, but I can't seem to do anything to remedy this issue.

Keep in mind that this is not a Firefox browser issue, it is an account issue.

I'd be deeply grateful to any assistance you may have for me.

Asked by m-fuller 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Any way to force Firefox to prioritize IPv4 without disabling IPv6?

Firefox prioritizes IPv6 (even on a network with internet-accessible fd00:: address, which contradicts my currently set up prefix policies) over IPv4. Now the problem is … (read more)

Firefox prioritizes IPv6 (even on a network with internet-accessible fd00:: address, which contradicts my currently set up prefix policies) over IPv4. Now the problem is that my IPv6 address is a tunnelbroker.net one, and while I still want to be able to access the IPv6 internet, I don't want a tunneled connection to be my default. And I don't want to disable IPv6 completely. Is there a way to force Firefox to prioritize IPv4 over IPv6?

Note: the first time when connecting to a website, the browser connects via IPv4 (like the prefix policies are supposed to work), but then it remembers that the website is accessible via IPv6, saves it into the content-prefs.sqlite file (removing the said file makes the connection fall back to IPv4 first again) and connects via IPv6 again. Is there a way to make Firefox NOT remember that in content-prefs.sqlite and still connect abiding the prefix policies?

Using Firefox Dev Edition 103.0b9 on Windows 11 x64

Asked by evengard 4 months ago

Last reply by cor-el 4 months ago

Scrolling in Facebook

Why does Firefox scrolling bounce across posts in Facebook. As you scroll through posts suddenly Firefox will skip 2-6 posts ahead? It does not do this in Chrome! … (read more)

Why does Firefox scrolling bounce across posts in Facebook. As you scroll through posts suddenly Firefox will skip 2-6 posts ahead? It does not do this in Chrome!

Asked by g.keys 4 months ago

Last reply by Terry 3 months ago

Code greyed out in Firefox developers

Trying to reinstall a working module that I deleted, but now it only displays the title. And none of the code works. Why is part of the code greyed out in Firefox develop… (read more)

Trying to reinstall a working module that I deleted, but now it only displays the title. And none of the code works.

Why is part of the code greyed out in Firefox developers.

Asked by gray_b 4 months ago

Last reply by cor-el 4 months ago

History that is not saved.

Hi, I am having problems with mozilla. I uninstalled mozilla a few weeks ago because I sent my pc to service. When I received it, I tried to restore my profile backup usi… (read more)

Hi, I am having problems with mozilla. I uninstalled mozilla a few weeks ago because I sent my pc to service. When I received it, I tried to restore my profile backup using pasting the files saved in the profile folder. Since then mozilla has become unmanageable as when I open it it is as if it is always the first time, i.e. no history is saved, cookies and also it automatically takes the information (bookmarks, passwords and history) from chrome and puts those into mozilla.

Asked by gavino.peluso96 4 months ago

Last reply by Dropa 4 months ago

Firefox creates unwanted .desktop files on Linux

Hi This is on Ubuntu. I installed Firefox Developer edition to /opt/firefox and made a .desktop file I put in ~/.local/share/applications and this was working well. I add… (read more)

Hi

This is on Ubuntu. I installed Firefox Developer edition to /opt/firefox and made a .desktop file I put in ~/.local/share/applications and this was working well. I added it to favourites so it appeared on the dock, and added some customizations.

But at some point Firefox started to create its own .desktop file at launch when it prompts to be default browser and you say yes, called stuff like "userapp-Firefox Developer Edition-N8YCQ1.desktop". These files fill up ~/.local/share/applications and break my existing file by making a second Firefox icon on the dock so I cannot click the first one. Also my own custom file had Desktop Actions so I could right-click the icon to open a new window or new private window, but the generated ones are barebones.

Every time I delete the "userapp" file, a new one is made the next time I open Firefox (which has now forgotten it is default browser) and the issue is back. Is there an option to disable this behaviour?

Thanks for your help

Asked by hughjd 4 months ago

Last reply by Paul 4 months ago