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New Firefox deleted everything

I just downloaded the new Mac Ventura update, and when I opened Firefox all my previous tabs opened up, but my Toolbar completely disappeared, as in there is an empty spa… (read more)

I just downloaded the new Mac Ventura update, and when I opened Firefox all my previous tabs opened up, but my Toolbar completely disappeared, as in there is an empty space for it, and they show when I click on Bookmarks, but not on the actual browser window. The same thing happened with my Add-on extensions, all disappeared, and they're not even showing in my library. When I tried to download them again online, every single one gave me a red error message "An unexpected error occurred during installation." Please advise what's going on and/or how I can fix this to get my normal browser back. Thanks

Asked by fredrick.weiss 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Video DownloadHelper

I just downloaded Video DownloadHelper as an add-on to my Mozilla Firefox browser. After I finished installing it, I could not find any shortcut of any icon for me to cli… (read more)

I just downloaded Video DownloadHelper as an add-on to my Mozilla Firefox browser. After I finished installing it, I could not find any shortcut of any icon for me to click and use it. My purpose was to download some video clips to my desktop. I did try to click the 3-bars on the upper right corner of the menu bar to add the icon to the menu bar, but the icon was missing and I could not find it anywhere. I also checked to make sure that I have the latest version of FireFox. I did try to remove and delete Video DownloadHelper from FireFox, clear and remove all my data, cookies, history... and then defrag my hard drive, restart my desktop computer and then reinstall Video DownloadHelper. The Video DownloadHelper icon was nowhere to be found. My operating system I am using is Windows 11. There is no email, no phone number for me to contact. I hope a solution is found soon to fix and resolve that problem. Thank you very much.

Asked by tinnguyen0209 3 months ago

Last reply by Terry 3 months ago

  • Archived

How to disable the update dialog?

So I've disabled Firefox updates because of the personal preferences. It keeps nagging me every day with the modal to update. How do I disable this annoying useless fea… (read more)

So I've disabled Firefox updates because of the personal preferences. It keeps nagging me every day with the modal to update. How do I disable this annoying useless feature?

Firefox 85.0 on mac os.

I've tried searching "about:config" for all preferences that contain "update" and look like timers and changed the timestamps to something in the far future. Still no dice, the update dialog keeps appearing every day like clockwork.

Asked by Alex 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

reverting to a previous version

to keep things short im trying o find a way to revert to before the most recent update (89.0), the new layout and organization changes are more or less causing no end of … (read more)

to keep things short im trying o find a way to revert to before the most recent update (89.0), the new layout and organization changes are more or less causing no end of issues for me both in function and causing my anxiety issues to spike from everything being unfamiliar and i need to find a way to revert.

Asked by rook999 2 years ago

Last reply by andyfallows 1 year ago

  • Archived

How to rollback v.89 upgrade. Looks like crap. Lost functionality.

Netflix quit working today. It said my browser version was no longer supported. I updated from v.86 to v.89. It looks like crap. New tab + icon is gone. "tab bar" is not … (read more)

Netflix quit working today. It said my browser version was no longer supported. I updated from v.86 to v.89. It looks like crap. New tab + icon is gone. "tab bar" is not transparent or dark mode. And guess what: Netflix still doesn't work. That's probably their problem but now I have no Netflix, weird crap on the whatever bar, add-on icons are gone, and this big gaudy tab bar.

How do I rollback to a previous version? I'd rather not have excuses or sales pitches as to why 89 is better from the newer-is-better crowd. For me 89 is NOT better.

So, how do I rollback to a previous version?

Asked by dammitdanvr 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How do I change the colorscheme back to the original?

How do I change my color scheme back to the original? Firefox upgraded my system (June 5, 2021) and the new color scheme is terrible. I want what I had yesterday. "To… (read more)

How do I change my color scheme back to the original? Firefox upgraded my system (June 5, 2021) and the new color scheme is terrible. I want what I had yesterday. "Tools-Addons-Appearance- default setting" is an old instruction and path, and is not applicable in this version.

Asked by karenlwalker 2 years ago

Last reply by bryan13 1 year ago

  • Archived

Downloads Keep on Stopping and then manual start

I download anything over a certain file size, a couple of Mb, and Firefox pops up with this error "failed". I then must manually start the download from where it left of … (read more)

I download anything over a certain file size, a couple of Mb, and Firefox pops up with this error "failed". I then must manually start the download from where it left of and it resumes this cycle of stopping and me starting.

Asked by ttagoe9 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Offline installer

Greetings, I would like to get an offline installer for the latest build of Mozilla 89.0. The version i downloaded reaches back out to the site to run the setup. … (read more)

Greetings,

I would like to get an offline installer for the latest build of Mozilla 89.0. The version i downloaded reaches back out to the site to run the setup.

Asked by dare.runsewe.ctr 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Archived

89.0 (64-bit)

The 89.0 (64-bit) update to Firefox is a joke! When are fixes coming or is there any way for me to return to the previous edition. I cannot get used to this charade. … (read more)

The 89.0 (64-bit) update to Firefox is a joke! When are fixes coming or is there any way for me to return to the previous edition. I cannot get used to this charade.

I think that Firefox is by far the most superior browser and this update is just so not Firefox. It hurts. It hurts really bad!

Windows 10

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by c13563 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Something happened !

Honestly, I came home last night and clicked on the LinkedIn open tab to discover I had to log in. I have never had to do that. I never logged out. My log in and password… (read more)

Honestly, I came home last night and clicked on the LinkedIn open tab to discover I had to log in. I have never had to do that. I never logged out. My log in and password were not offered or suggested. Then I discovered other tabs that had logged me out. Then I discovered I passwords had disappeared. I do not know what happened. I didn't update anything. I have spent hours trying to fix this. I followed one route to create a new profile and now I have lost the 73 tabs open over 3 windows for my businesses. Damn! I am fuming! And with no phone support this is the end of working with Mozilla. Can someone please help me? I'd like to wind back to yesterday morning!! Profiles, everything! I managed to find my bookmarks, but I have lost time and lost business. Help! Please!

Asked by debilabi 1 year ago

Last reply by Felipe Koji 1 year ago

  • Archived

How to auto add a download # next to a pdf?

Whenever I used to download pdf files there would automatically be a number added in paranthesis. Example- test.pdf (1) and the next one I would download would show up te… (read more)

Whenever I used to download pdf files there would automatically be a number added in paranthesis. Example- test.pdf (1) and the next one I would download would show up test.pdf (2). Made sepearting all of my files very easy. Now, however, every download is just "test.pdf." No number automatically added. How can I go back to how it used to work?

Asked by John.Skender 1 year ago

Last reply by Terry 1 year ago

  • Archived

UPDATE 89.0(64bit) HAS BUG!!!!

Latest Mozilla Update has bug! Just downloaded v.89 and now even when I am signed in to a website, Firefox is asking telling me that the website is "asking for my Login",… (read more)

Latest Mozilla Update has bug! Just downloaded v.89 and now even when I am signed in to a website, Firefox is asking telling me that the website is "asking for my Login", yet screen shot shows I am logged in already.

All fine until this UPDATE.

Asked by voodooranger1967 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox constantly says "Download update"

Firefox constantly says "Download update", but never lets the user know when the update has been downloaded, or change the pop up message to "ready to restart"; it just k… (read more)

Firefox constantly says "Download update", but never lets the user know when the update has been downloaded, or change the pop up message to "ready to restart"; it just keeps saying "Download update".

Please add code to let the user know when the update has been downloaded and the browser is ready to restart.

Asked by dhermosillo1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

can't deal with new look of V. 89 of Firefox for Mac OS

Help! Today, I updated from v. 88.x to the latest v. 89.x of Firefox for Mac OS. Unfortunately, the new look and interface of v. 89 is very difficult for me to see and us… (read more)

Help! Today, I updated from v. 88.x to the latest v. 89.x of Firefox for Mac OS. Unfortunately, the new look and interface of v. 89 is very difficult for me to see and use. The menu bar items (text and icons) are too small, and everything is too small, too light and low-contrast gray with no borders ,etc. I've been using Firefox for Mac OS for at least 15 years, and I've never been so dissatisfied by the look of an upgrade. I am running on a Mac Pro with OS X 10.14.6.

Having played with the various preference menus in v. 89.x that I could find, I am not able to find settings to return the look to that of the previous version. Is there a "theme" to make the interface user-friendly again, or do I need to actually revert to v. 88.x? If I need to go back to v. 88.x, how do I do that and preserve all of my original settings, bookmark, etc.? Thank you!

Asked by koolerking52 1 year ago

Last reply by Chris Ilias 1 year ago