Showing questions for topic:

Where are my bookmarks

I opened up Firefox for the first time in a while on this newer laptop, and all of my bookmarks are missing. I recently opened Firefox on my work desktop, and they were … (read more)

I opened up Firefox for the first time in a while on this newer laptop, and all of my bookmarks are missing. I recently opened Firefox on my work desktop, and they were all there.

Any help would be appreciated!

Open 1

lost account data despite sync?

i recently switched to zorin os from windows 11 and i noticed my firefox data was gone (despite being signed in + syncing my passwords) could it be my wifi? an unrecogni… (read more)

i recently switched to zorin os from windows 11 and i noticed my firefox data was gone (despite being signed in + syncing my passwords) could it be my wifi? an unrecognized device? its the same laptop + network so idk what

Open 1 110

bookmarks not syncing

With Firefox Android on my tablet, bookmarks are not syncing that i see when logged into my Firefox account on other devices. I tried logging out and in to my Firefox ac… (read more)

With Firefox Android on my tablet, bookmarks are not syncing that i see when logged into my Firefox account on other devices. I tried logging out and in to my Firefox accont and also unchecking and checking the "sync bookmarks" box. Firefox Android says "bookmarks are now synced". But they aren't!

Open 5 88

My account data is missing.

After reinstalling my computer system, I logged into my Firefox account again, but the data synchronization failed. All my previous data is gone, including bookmarks, pas… (read more)

After reinstalling my computer system, I logged into my Firefox account again, but the data synchronization failed. All my previous data is gone, including bookmarks, passwords, and widgets. What happened? I can't find them in the mobile app either.

Open 3 87

Sync is not working at all, nothing has synced and all my data is missing, passwords and bookmarks....

Everything is gone, I have had to reinstall windows 4 times in the last week with a new PC and now all my sync data is gone...Chrome remembers everything fine and Mozilla… (read more)

Everything is gone, I have had to reinstall windows 4 times in the last week with a new PC and now all my sync data is gone...Chrome remembers everything fine and Mozilla did remember everything until this install and now its not syncing anything.

If this stuff is gone so am I.

Have tried logging in with my google account, tried logging in with Moz account, tried sync button over and over tried restarting, tried uninstalling and reinstalling and manually deleting all the folders STILL NO SYNC DATA AT ALL.......

Open 3 235

How do I finish my setup?

I have finished my setup. But it keeps saying "finish setup" in the upper right corner of the browser. I have completed all the steps. I want to sync this desktop to my m… (read more)

I have finished my setup. But it keeps saying "finish setup" in the upper right corner of the browser. I have completed all the steps. I want to sync this desktop to my mozilla account. What do I do?

Open 4 313

Tab groups cannot sync acorss win and mac

I am using the same account (my school email), and everything else sync successfully. Tab groups saved on my Windows PC didn't show up on my Macbook; tab groups saved on … (read more)

I am using the same account (my school email), and everything else sync successfully.

Tab groups saved on my Windows PC didn't show up on my Macbook; tab groups saved on my Macbook didn't show up on my Win PC. Is this a feature or bug?

Open 4

Firefox desktop logins not syncing to Android

Firefox desktop saved logins not appearing on android. Sync enabled on both devices yesterday. Previously worked fine, kinda frustrating having to manually re enter every… (read more)

Firefox desktop saved logins not appearing on android. Sync enabled on both devices yesterday. Previously worked fine, kinda frustrating having to manually re enter everything.

Open 1 10

restore bookmarks

this is my back-up laptop, which until recently synced perfectly with the main one. now all bookmarks are missing, and I cannot understand what is happening the backgrou… (read more)

this is my back-up laptop, which until recently synced perfectly with the main one. now all bookmarks are missing, and I cannot understand what is happening the background.

Open 1 10

confirmation code

I can't sync my new device without confirmation code! The email with it is not coming to this address: [email removed]@inbox.ru. I need this information from you: Full S… (read more)

I can't sync my new device without confirmation code! The email with it is not coming to this address: [email removed]@inbox.ru. I need this information from you: Full SMTP-log with ● Exact date and time of dispatch; ● Server response mxs.mail.ru; ● Correct sender and recipient addresses.

Open 2 305

Я не синхронизировались данные аккаунта

I reinstalled Windows and downloaded the browser again. I logged into my account, turned on synchronization, but none of the data was synced. I am absolutely sure that sy… (read more)

I reinstalled Windows and downloaded the browser again. I logged into my account, turned on synchronization, but none of the data was synced. I am absolutely sure that synchronization was enabled on my old browser. I tried turning it off and on again, but nothing helps. Please help me get my data back!

Open 3 217

Accounts not syncing

After using firefox for most of my life i am disappointed with the current service i am receiving. I have recently purchased a new laptop with windows 11 installed & … (read more)

After using firefox for most of my life i am disappointed with the current service i am receiving. I have recently purchased a new laptop with windows 11 installed & no matter how many times i try my passwords are not being synced. I have imported them from my last device but the only password that is showing is the mozilla firefox account. Please help as i am constantly having to change my passwords as the previous ones are not shown. Thanks

Open 1 160

Used different login ID for desktop and mobile. Need to sync mobile to desktop.

Need to sync mobile and desktop with Firefox already installed using different email ID. Since new smartphone, thought it was safer. But unable to sync. Do I install new … (read more)

Need to sync mobile and desktop with Firefox already installed using different email ID. Since new smartphone, thought it was safer. But unable to sync. Do I install new Firefox on mobile? Will I lose some saved sites on mobile?

Open 2 159

Synchronising problems

Hi, I am trying to synchronise my web browser on my phone to my laptop, but when I try to do so using the QR code I get an error saying I need to use a Mozilla app to do … (read more)

Hi,

I am trying to synchronise my web browser on my phone to my laptop, but when I try to do so using the QR code I get an error saying I need to use a Mozilla app to do it rather than my phone camera app (see attached)

I can’t find anywhere in my Firefox browser settings this app!

Help!!

Open 1 60

Firefox Crashing After Closing when Sync Enabled

I recently switched to Linux on both my laptop and desktop computers, and I have started having an issue where after closing Firefox, the process does not end fully, lead… (read more)

I recently switched to Linux on both my laptop and desktop computers, and I have started having an issue where after closing Firefox, the process does not end fully, leading to a Firefox crash notice after a minute or two.

This seems to only happen when I have sync turned on. It always says "syncing..." and never finishes, and logging out of my account or turning sync off fixes this problem. However, I'd really like to be able to use sync across my two systems.

My laptop is running Pop OS, and my desktop is running CachyOS. Making a new account fixed this error for a few days, and now it is happening again.

Here is my newest crash report: https://crash-stats.mozilla.org/report/index/9adbdc82-3cfa-49b7-8bad-e6e590260319

Open 3 80