Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (read more)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 20 hours ago

Last reply by cor-el 7 hours ago

Update killed Firefox

I updated my OS X to 10.11.6 recently. Firefox is dead. I attempting to install an update as instructed on Mozilla. Does not work. I tried the “enterprise” version, too.… (read more)

I updated my OS X to 10.11.6 recently. Firefox is dead. I attempting to install an update as instructed on Mozilla. Does not work. I tried the “enterprise” version, too. It doesn’t work. Tried to recover via Time Machine - since it was system update that didn’t work, either. I’ve lost all my bookmarks. WHAT can I do? Sending using Safari 11.2 since FF is dead.

Asked by yepidoo 20 hours ago

Last reply by FredMcD 17 hours ago

Fidelity videos used to run till 10 days ago. But now they donot run on Firefox. Though they work fine on Chrome.

Videos on Fidelity.com have stopped working in the last 10 days. They used to work all along in the past. I thought the site is broken. But when I placed link in Chrome… (read more)

Videos on Fidelity.com have stopped working in the last 10 days. They used to work all along in the past. I thought the site is broken. But when I placed link in Chrome, the video works fine.

For example, this free video runs in chrome but not on firefox now.

https://www.fidelity.com/why-fidelity/overview

90.0.2 (64-bit) Firefox up-to-date as on 11/27/2021

Asked by joshik1815 20 hours ago

Last reply by FredMcD 17 hours ago

Outlook's Newer Version Using Firefox

I use Hotmail/Outlook.com and over the last few years they rolled out a new interface. I tried it years ago and it didn't take long to hate it. So I never used it. I … (read more)

I use Hotmail/Outlook.com and over the last few years they rolled out a new interface. I tried it years ago and it didn't take long to hate it. So I never used it. I was able to access the older version via one of two links: https://outlook.live.com/owa/?path=/inbox Or https://outlook.live.com/owa/?path=/mail/inbox

I was happy with the older version. Lucky for me, those links worked with Firefox - never worked on Chrome for whatever reason. But they stopped working this week and I'm stuck with the new version. Those links don't "lock in" and I'm taken to the newer version.

I think Microsoft made the full transition to the new version and removed the older version altogether. Of course, not Firefox's fault, but I thought I'd check in here to see if anyone can still access the older Hotmail/Outlook version using Firefox.

Is there any kind of coding I can change in about:config that would get me back to the older version?

Thanks.

Asked by Steve09 20 hours ago

Last reply by FredMcD 17 hours ago

Failed to create the PKCS #12 backup file for unknown reasons.

I would like to create Certificate backup since I am planning to install new operating system. Setting - Certificates - view certificates - selected the certificate which… (read more)

I would like to create Certificate backup since I am planning to install new operating system.

Setting - Certificates - view certificates - selected the certificate which I wanted to backup - click Backup - type File name - Save - typed certificate backup password 2x - click OK

The following message appears: Failed to create the PKCS #12 backup file for unknown reasons.

I tried several times + I tried also Backup all option - but same issue appears.

Approx. 5 months ago I did certificate backup for my wife and it worked without any issues, now I have no clue what is the reason for not working.

Any idea/suggestion?

Thanks for your help in advance.

Asked by skubin.simon 21 hours ago

Last reply by cor-el 8 hours ago

Downloading Audio Books from Audible

When downloading my Audible Library via Firefox (latest update) tha downloaded fies in AAX format, are appearing in my Downloads Folder as .MP4 format. Convertion to MP3 … (read more)

When downloading my Audible Library via Firefox (latest update) tha downloaded fies in AAX format, are appearing in my Downloads Folder as .MP4 format. Convertion to MP3 works, but is messy. I`m informed by Audible Support that the fault lies with Mozzilla.! Regards, Tony Jackson

Asked by Samsung tab 22 hours ago

Last reply by jscher2000 21 hours ago

Pages show up blank or black in Firefox on iMac

Hi there! Certain pages show up blank or completely black in Firefox. This occured since after I got a new iMac with the M1 chip. All pages work fine in Safari and Chrom… (read more)

Hi there!

Certain pages show up blank or completely black in Firefox. This occured since after I got a new iMac with the M1 chip.

All pages work fine in Safari and Chrome.

www.facebook.com and www.duolingo.com show up completely blank. www.pinterest.com is visible but does not work as intended.

These pages DO work in Private/Incognito mode.

I have cleared all browsing history and upgraded to Monterey and Firefox 94.0.2.

Asked by magnus110 22 hours ago

Last reply by FredMcD 21 hours ago

Importing Bookmarks from Safari - Folders Don't Appear

Hello All: I want to import my bookmarks from Safari to Firefox but strange things are happening. I go to the File menu, scroll down to "Import From Another Browser" an… (read more)

Hello All:

I want to import my bookmarks from Safari to Firefox but strange things are happening.

I go to the File menu, scroll down to "Import From Another Browser" and select "Safari."

I click OK and Firefox works for a while and then says it's done with the import.

However, when I then go to "Manage Bookmarks" in Firefox I can't find any of the folders from Safari!

The weird thing is, those bookmarks are SOMEWHERE in Firefox, because when I search for a particular bookmark which I know was originally in Safari but NOT Firefox (some rather obscure website) IT DOES APPEAR IN THE FIREFOX SEARCH!

I've done this with about 10 websites, so I know they exist somewhere in Firefox.

But none of the folders where they originally resided in Safari seem to appear in Firefox. The only way I seem to be able to access those bookmarks is to go to the Search bar and search for them.

Does anyone have any thoughts about how I can find the folders imported from Safari?

Thanks!

Asked by GregB777 23 hours ago

Last reply by cor-el 8 hours ago

My Firefox browser has been hijacked!! (both literally and figuratively)

Long story short: Whenever I open Firefox, apparently a Russian search engine named 'Poshukach' hijacks my homepage and doesn't let me use google(Image attached). Now to … (read more)

Long story short: Whenever I open Firefox, apparently a Russian search engine named 'Poshukach' hijacks my homepage and doesn't let me use google(Image attached). Now to solve this I scoured the Internet. I refreshed Firefox, ran malware scans and even re-installed windows. Still it doesn't go away. I installed Firefox in another device with the same account but to no avail. They while roaming through Firefox settings I noticed in the top that it says 'Your browser settings is managed by your organization' or something like that. So, I figured bad guys took control of my browser's settings disguising as my so called "organization" So, I need help from Firefox's end to solve this. Remove this Organization management stuff from my account. I want my control back. Otherwise, I am afraid I gotta stop using Firefox altogether due to privacy reasons

Asked by turjoreal 23 hours ago

Last reply by FredMcD 23 hours ago

Stopped being able to.

I had a fellow from ebay talk me thought this ,this summer but i guessed i would not have the problem again .but i do now, So here goes , i click on a site that i visit o… (read more)

I had a fellow from ebay talk me thought this ,this summer but i guessed i would not have the problem again .but i do now, So here goes , i click on a site that i visit once a day or so and now it no longer loads the page so that i can view it. There is a way to clean up things with out losing everything like my addons and bookmarks but i can not remember how we did it and i was hoping one of you guys will no.The last time it was that i could not see the photos on glass on each page and could not enlarge photos on that site, ,so those things wouldn't load up for me ,He told me how to clean up something and it did the trick right away. he had me go to a couple of places ,but my old memory just is not as good as it use to be. Thanks guys. oh it is my Instagram that will not load up. it goes to the page but nothing is there.

Asked by Rick 1 day ago

Last reply by FredMcD 23 hours ago

New tab is not opened after selecting from the menu

Sorry if the text contains grammar mistakes, Russian in store* I right-click on a random link, button, image etc. but nothing is happened when I select "Open Link In New… (read more)

  • Sorry if the text contains grammar mistakes, Russian in store*

I right-click on a random link, button, image etc. but nothing is happened when I select "Open Link In New Tab", "Open Link In New Window" or "Open Link In Private Window". It works only if I use combination "Ctrl + left-click". Has anyone faced the same problem and know how it fix it?

Asked by dimonhek1234567 1 day ago

Last reply by FredMcD 23 hours ago

Screenshot Download button shortcut. Move to the top

The first pic was copied from the screenshot and there is no fixed menu in the middle. ![screenshot copy button|406x500](upload://jc4cVdQpcK9yLRqWanmjirPbHbE.png) Second… (read more)

The first pic was copied from the screenshot and there is no fixed menu in the middle. ![screenshot copy button|406x500](upload://jc4cVdQpcK9yLRqWanmjirPbHbE.png)

Second pic using download button. There is some annoying fixed top menu appearing in the middle which blocks some of the content. ![screenshot download button2 .png|317x500](upload://mBzxui56Jznz5dxyAM71eP9TxrQ.jpeg)

Please make some download shortcut buttons or make Copy&Download&Cancel buttons float at the top.

Thank you

Asked by Urbarnart 1 day ago

Last reply by FredMcD 23 hours ago

Failure to transfer a profile to a new computer

I want to transfer a Firefox profile from my old computer to a new computer. The online info has been distinctly unhelpful. I copied the profile from my old computer put … (read more)

I want to transfer a Firefox profile from my old computer to a new computer. The online info has been distinctly unhelpful. I copied the profile from my old computer put it in the Profiles folder on my new computer but FIREFOX does not notice it. What is the problem?

Asked by buyer11 1 day ago

Last reply by cor-el 1 day ago