Bookmarks disappeared

• OS Version: Microsoft Windows 10 Professional (x64) Version 22H2 (build 19045.6466) • Firefox 149.0 (64-bit) • Thunderbird 140.8.1esr (64-bit) Have NO idea "which to… (read more)

• OS Version: Microsoft Windows 10 Professional (x64) Version 22H2 (build 19045.6466) • Firefox 149.0 (64-bit) • Thunderbird 140.8.1esr (64-bit)


Have NO idea "which topic best describes my question" from your drop-down list (above), so simply clicked on one.

Restarted my PC; all of my bookmarks disappeared. NOT acceptable. (Or is this just another "improvement" from Firefox . . . ?)

Where did they go; how do I retrieve them?

Really don't want to wait days until there's a response, as I DO USE MY BOOKMARKS ALL OF THE TIME.

Thank you.

Open 4 1 187

How to stop annoying pop ups?

How do I stop pup ups with several different warnings. At the top of ALL popups say Mozilla Firefox . I clicked DISMISS, then another one will pop up. 1.) Red shield wit… (read more)

How do I stop pup ups with several different warnings. At the top of ALL popups say Mozilla Firefox . I clicked DISMISS, then another one will pop up. 1.) Red shield with the word Warning! Click here to secure device! anti virus notification. 2.) Red and black shield say Virus found. 3.) Blue Windows symbol with a the yellow triangle and !, Click here to remove it 4.) red setting wheel, Trojan virus detected, Scan and delete your system.

Please help

Open 1 1 59

How do I turn off VPN?

I do NOT want to use ANY VPN services. Since you introduced this, or rather, forced it on me, my browsing experience has been terrible. How do I turn off VPN? There is no… (read more)

I do NOT want to use ANY VPN services. Since you introduced this, or rather, forced it on me, my browsing experience has been terrible. How do I turn off VPN? There is no VPN icon on my topolbar despite what your instructions say.

Open 3 1 97

free VPN

What are the step-to-step instructions in order to use Free VPN? (see attached image) I did a query on the web and it came back stating that Firefox VPN was not free. I… (read more)

What are the step-to-step instructions in order to use Free VPN? (see attached image) I did a query on the web and it came back stating that Firefox VPN was not free. I am confused. Thank you for your prompt assistance.

Open 12 1 343

icon is missing on some of my booksmark

icon is missing on 2 of my bookmark, tried every fix found on google and AI and nothing works ... you should add a simple fonction to choose an icon for the bookmarks ...… (read more)

icon is missing on 2 of my bookmark, tried every fix found on google and AI and nothing works ... you should add a simple fonction to choose an icon for the bookmarks ...

Open 5 1 60

Request to Change Email Address Associated with Firefox Account

Hello Firefox Support Team, I would like to ask for assistance regarding my Firefox Account. My Firefox Account is currently associated with the email address: Old email:… (read more)

Hello Firefox Support Team,

I would like to ask for assistance regarding my Firefox Account.

My Firefox Account is currently associated with the email address:

Old email: [edited] @mail.ru

Unfortunately, this email account has been permanently deleted, and I no longer have any possibility to recover or access it.

I would like to know if it is possible to transfer my Firefox Account, including all associated data, synchronization information, and authentication methods, to a new email address:

New email: [edited from community support forum] @gmail.com

I am currently signed in to the Firefox Account on my mobile devices and can provide information about them if necessary.

Kind regards,

Aleksey Bondarenko

Open 2 1 70

Settings - Microphone or Speaker Permissions - Can they be entered Manually?

A site tells me I need to add them in permissions for the camera and speakers, but since the site does not make an "electronic" request, it does not come up with a pop-up… (read more)

A site tells me I need to add them in permissions for the camera and speakers, but since the site does not make an "electronic" request, it does not come up with a pop-up to add it, so I need to be able to add it manually, and I can't seem to find where to do that.

Open 2 1 70