Showing questions for topic:
Showing questions tagged:

Missing Mozilla VPN subscription

Hi! I've received an email informing about my upcoming VPN subscription reneval. But when I went to my subscriptions page I can only see "You have no active subscriptions… (read more)

Hi! I've received an email informing about my upcoming VPN subscription reneval. But when I went to my subscriptions page I can only see "You have no active subscriptions" message. Does it mean that my subscription is cancelled and the email message is wrong?

Open 1 20
Firefox Accounts
Konstantina Papadea replied 2 months ago

Mozilla VPN not working in Italy

In the past weeks Mozilla VPN is not working in Italy. As of today, I cannot connect to any of Mozilla VPN servers. Everything fails, ping is stuck. I am connecting via V… (read more)

In the past weeks Mozilla VPN is not working in Italy. As of today, I cannot connect to any of Mozilla VPN servers. Everything fails, ping is stuck. I am connecting via Vodafone Italy as my ISP.

Open 1 40
Firefox Accounts
SuMo Bot replied 1 month ago

Refund Request

This request is regarding payments and billing. I am unable to successfully install the Mozilla VPN on linux, and I do not want to try again. My VPN subscription has b… (read more)

This request is regarding payments and billing. I am unable to successfully install the Mozilla VPN on linux, and I do not want to try again. My VPN subscription has been cancelled. It has a 30 day guarantee. Please refund my payment of $64.78 for invoice# DCANJX09-001 on September 18, 2026. Thank you. Mary

Open 1
Firefox Accounts
James replied 3 weeks ago