Showing questions tagged: Show all questions

Firefox is spawning a million dialog boxes when I try to download a PDF

I have had a really consistent experience on Firefox for Ubuntu (120.0 (64-bit)): I open a google doc and choose "Download > PDF" Google Docs pops the PDF open … (read more)

I have had a really consistent experience on Firefox for Ubuntu (120.0 (64-bit)):

  • I open a google doc and choose "Download > PDF"
  • Google Docs pops the PDF open in a new tab. The location is my own file system, eg. `file:///home/amanda/Downloads/whatever.docx.pdf`
  • I use ctrl-s to save the PDF to a more suitable folder
  • Firefox starts spawning dialog boxes. The black border around the dialog box just grows for a while. I can't even tell if clicking "cancel" is actually doing anything because maybe it is closing the dialog and revealing the one below.
  • The only solution is to quit Firefox entirely.

It seems to also happen if I print from Google Docs or just use the finder to open a PDF directly in Firefox: using ctrl-s to save starts it spawning infinite "Save" dialogs.

Obviously, I can avoid this by using the OS file manager to move the PDF to a more suitable location but it would be really nice to not have to keep track of that.

Asked by amanda 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Secure Connection Failed

Hi. Without warning and without my making any changes to my laptop, I can no longer access various web pages including those I most use. The error message being returned … (read more)

Hi. Without warning and without my making any changes to my laptop, I can no longer access various web pages including those I most use. The error message being returned is: Secure Connection Failed Error code: SEC_ERROR_OCSP_FUTURE_RESPONSE

I've uninstalled and reinstalled Firefox without successfully resolving access. Other browsers have no access issues. I tried checking for advice on what else I could do but i don't find the information on the web to be at all helpful. I'd appreciate very detailed instructions on exactly how to resolve this.

Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz Installed RAM 8.00 GB (7.87 GB usable) Device ID DE6126F4-CF38-4570-9665-6074D5A800B9 Product ID 00325-81249-74797-AAOEM System type 64-bit operating system, x64-based processor

Thanks in advance.

Paulindr

Asked by Paul Temple 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

MetaMask extension

Over the past day or so, I keep having trouble accessing my MetaMask wallet. I just get a spinning wheel and I never get to the "enter password" field. I reinstalled MM… (read more)

Over the past day or so, I keep having trouble accessing my MetaMask wallet. I just get a spinning wheel and I never get to the "enter password" field.

I reinstalled MM several times, I cleared my cookies and cache. Any idea why this keeps happening?

Asked by mr.m7056 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

hardware acceleration option no longer available

since the update today my browser's been really slow to stream video across the board. i fixed this a few months ago by turning hardware acceleration off and i tried to … (read more)

since the update today my browser's been really slow to stream video across the board.

i fixed this a few months ago by turning hardware acceleration off and i tried to check if it had been turned back on and the entire option is completely gone from the performance section in settings.

i dont see an option anywhere else to change this, and i really dont want to switch back to chrome for streaming. is there a hidden option somewhere that im missing?

Asked by emma.vasaturo 5 months ago

Last reply by zeroknight 5 months ago

Firefox tab resetting intermittantly

For the past week or so, Firefox has been resetting the tab I am using. The whole tab will suddenly go blank except for blank placeholders for buttons, frames, etc., afte… (read more)

For the past week or so, Firefox has been resetting the tab I am using. The whole tab will suddenly go blank except for blank placeholders for buttons, frames, etc., after which a few seconds later the tab reloads. If I was watching a video, that video is still there but has been reset to the start. There does not seem to be any particular trigger (I read another thread from about a year ago in which another user described the same problem.) I have never seen this kind of random reset/reload behavior in Firefox. Let me know if there is a way to collect more information if possible. Thanks for your time.

Asked by gridsleep 5 months ago

Last reply by zeroknight 5 months ago

Firefox constantly freezing and locking up. Attempts to clear history paralyses browser.

I've noticed lately that my Firefox keeps freezing and hanging up at random periods for no apparent reason. I have very few plugins and it even happens with them all disa… (read more)

I've noticed lately that my Firefox keeps freezing and hanging up at random periods for no apparent reason. I have very few plugins and it even happens with them all disabled and removed. I've tried resetting Firefox to default everything yet it makes no difference.

Also I can not clear history. I've tried multiple different clear history plugins but none of them work at all. And when I try the traditional way of clearing Firefox history the window pops up and then the entire browser just freezes while 'clearing' and never gives me back control, I have to force quit and restart to regain control. And then when I relaunch the history is still not cleared!

So aside from the constant lagging and lockups it seems that any attempt to delete history whether using the inbuilt function or adding plugins messes up the whole browser.

Googling this issue it seems others are having the exact same problem with Firefox and yet any suggested solutions (reset browser) don't seem to be working for may of them.. Or me.

Asked by godzoo 5 months ago

Last reply by zeroknight 4 months ago

Toolbar popup windows too small

Hi, as seen in the screenshots, the toolbar popup windows are way too small. This goes for installing addons, websites asking for permissions, and remembering autofill in… (read more)

Hi, as seen in the screenshots, the toolbar popup windows are way too small. This goes for installing addons, websites asking for permissions, and remembering autofill information. It only seems to affect those instances, as addons pinned to the toolbar work as expected.

I've tried:

  1. Clean reinstalling firefox (including deleting the Mozilla directories in AppData/Roaming + Local)
  2. Deleting the default profile and creating a new one and launching with that
  3. Deleting the xulstore.json file

The issue still occurs in troubleshoot mode, so doesn't seem to be an addon causing this. I also have the zoom set to 100% and font size as it was when installed; this is a fresh install still doing it.

This is similar to https://support.mozilla.org/bm/questions/1342630, except that was 2 years ago and trying those solutions did not work for me.

Any help would be appreciated. Thanks

Asked by lyxnxx 5 months ago

Last reply by zeroknight 5 months ago

Suddenly missing icon shortcuts on new tab page.

I just noticed today that my New Tab Page is now displaying an old set of icons (are they called bookmarks?) It might be associated with the recent update to v121, but I … (read more)

I just noticed today that my New Tab Page is now displaying an old set of icons (are they called bookmarks?) It might be associated with the recent update to v121, but I have lost several newer pinned icons. The display today is shown in the attached image, and I have drawn a red diagonal through icons that have not appeared on my New Tab Page for some time. I don't have a list or image of the recent ones that are gone missing.

I'm sure I'll eventually find and replace the ones that I lost, but this is just embarrassing for FF, which I use for just about everything.

If there's a way to revert, I'd like to know.

Asked by MyUsernameHere 5 months ago

Last reply by cor-el 5 months ago

Mozilla Crashes at Startup

Every time I open Mozilla browser, it crashes right after it opens. This only started happening since recently. Before this, I haven't faced this issue while using this… (read more)

Every time I open Mozilla browser, it crashes right after it opens.

This only started happening since recently. Before this, I haven't faced this issue while using this browser for year(s)

I have failed to resolve the issue with the following methods:

  • Updated Firefox
  • Tried to use Troubleshoot Mode (crash still happens)
  • Uninstalled Firefox, deleted additional files and re-installed
  • Did Refresh

Other browsers are working fine

I am using Razer Blade RTX 2070 Max Q, VR Ready Graphics (8GB GDDR6 VRAM) 10th Gen Intel Core i7-10750H Processor 6 Cores/12 Threads, up to 5.0GHz

Asked by Neel 5 months ago

Last reply by cor-el 5 months ago

Update to 121 lost my booksmarks and saved passwords?

I had Firefox 120.1 on a Windows 11 Pro 23H2 system and everything was fine, then today Firefox updated itself to version 122 and all my bookmarks / settings and saved pa… (read more)

I had Firefox 120.1 on a Windows 11 Pro 23H2 system and everything was fine, then today Firefox updated itself to version 122 and all my bookmarks / settings and saved passwords disappeared. When I went to the bookmark manager there were no backups to restore but when I searched the C: drive for "Bookmarks*.json*" I found dozens in the profile that Firefox is currently using (about:porfile shows my default and there is only one profile on the computer) and I copied the most recent one from a couple days ago and used the bookmark manager to restore it. However I've lost all my saved passwords and I absolutely need to get those back, how can I do that?

Asked by Norm@Home 5 months ago

Last reply by cor-el 5 months ago

Hello, always when want to use the Website "Weather.com" my tab brakes down

Always when want to use the Website "Weather.com" my tab brakes down with the announcment" Der Tab ist gerade abgestürzt" which means: the tab just crashed. I do not know… (read more)

Always when want to use the Website "Weather.com" my tab brakes down with the announcment" Der Tab ist gerade abgestürzt" which means: the tab just crashed. I do not know why this happens. Does anybody has a suggestion what I can do? I use a MacBook pro from 2015 with OS 12.7.1 and Firefox 120.0.1 Thanks so far Tobias

Asked by ludig 5 months ago

Last reply by zeroknight 5 months ago

Email page has different configuration and emails sent to me disappear

Information panels show a mail has arrived but it does not arrive in my inbox. Therefore I can get no replies. Inbox display is totally different and nothing is o… (read more)

Information panels show a mail has arrived but it does not arrive in my inbox. Therefore I can get no replies. Inbox display is totally different and nothing is ordered as before, by date etc.

Asked by tony273 5 months ago

Last reply by Terry 5 months ago

Firefox shuts down with no warning and kills all tabs

Had it yesterday, happened this morning after the restart and just NOW, when I entered 6 lousy tabs, and they are NOT in the recently closed list either.. wups, gone, no … (read more)

Had it yesterday, happened this morning after the restart and just NOW, when I entered 6 lousy tabs, and they are NOT in the recently closed list either.. wups, gone, no tabs, setting has a check mark on open previous windows and tabs. Within 24 hours, lost the tabs three times with a non reported crash and Firefox closing itself with no warning.

I honestly do not think I am responsible to keep a backup of my browser history, I expect a browser to do that. I switched from Opera to Firefox not to long ago.. even Opera is a security risk.. at least it doesn't delete your tabs just for fun.

Very simple.. that happens once more and i am OFF this browser....

Asked by Jay Nudelholz 5 months ago

Last reply by R Ss 4 months ago

Problem downloading anything in Firefox (Linux Mint 21 - System Package/Flatpak)

Hello everyone. Well, I've been using Firefox for a few months, maybe a semester now, I don't remember. But the point is that since yesterday I have been facing a seriou… (read more)

Hello everyone. Well, I've been using Firefox for a few months, maybe a semester now, I don't remember. But the point is that since yesterday I have been facing a serious problem of not being able to download any type of file (MP4, PDF, .JSON, ISO, etc.). I've already used the troubleshooting mode and I've also restarted my laptop, but it didn't help. I've also gone to the advanced settings (see 'about:config > browser.download') and reset/deleted the data for each command but the problem still persists.

What happens is the following: I click to download the file in question, however, nothing happens other than the page loading that commonly occurs when downloading something. Still, the file does not appear in the downloads tab and there is not even the option to choose where to save the file (e.g. Downloads folder, Documents folder). The download simply appears to have failed.

Exactly, it 'appears', because today I discovered that all my downloads were being directed without my permission/action to the 'downloads' folder (And that's not where I want them to go). The problem would be smaller if only this happened, as I would then just get the files downloaded there and then change to the desired folder, thus trying to move forward despite the problem. But the downloaded files themselves are not operational, they have the icon when a file is still downloading, in addition to not having a name, everything being just a cluster of codes.

In the end, there are files, large and small, that have no use and that I don't even have control over where to direct them. Which is still a huge problem because I still technically can't download anything from the browser. Please, I really need your help on how to resolve this problem.

Note: Also, when I close and open the browser, the first download I try appears in the downloads tab, but it fails instantly and cannot be resumed, making it an eternal failure.

Asked by Tragoudo 5 months ago

Last reply by jonzn4SUSE 5 months ago

Page doesn't show links like other browsers do...

Safari is showing the links seen in blue after each line but FireFox is leaving them out. Some type of bug or coding problem. This began happening 3-4 months ago. It u… (read more)

Safari is showing the links seen in blue after each line but FireFox is leaving them out. Some type of bug or coding problem. This began happening 3-4 months ago. It used to work fine on FireFox. Would love to stay using FireFox and avoid the Safari thing. Love the browser!!! Mark Miller

Asked by mamiller53 5 months ago

Last reply by zeroknight 5 months ago

Firefox crashes

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI… (read more)

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI the same issue is not experienced in other browsers like brave for instance . I hope you provide attention to this problem and solve this issue as soon as possible and as I mostly use firefox to browse and use its dev tools.

Asked by aftab98856 5 months ago

Last reply by cor-el 3 months ago

Gah. Your tab just crashed.

I'm not a computer whiz - all I speak is English! I have Firefox 121.0. When loading my bank website, I get over and over, "Gah. Your tab just crashed." Tried looking… (read more)

I'm not a computer whiz - all I speak is English! I have Firefox 121.0. When loading my bank website, I get over and over, "Gah. Your tab just crashed." Tried looking for answers through Firefox Help, but the answers are all gobbledigook to me. Isn't there a fix for us ordinary folks who haven't made a career in computer science?

Asked by frank24 5 months ago

Last reply by cor-el 5 months ago

"SSL_ERROR_RX_RECORD_TOO_LONG" only on firefox browser

Hi My website receives this error sporadically but almost everyday when I open it via firefox: "Secure Connection Failed An error occurred during a connection to flash… (read more)

Hi My website receives this error sporadically but almost everyday when I open it via firefox:


"Secure Connection Failed

An error occurred during a connection to flashsystem.ir. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem."


And I can open it using other browsers with no issue at the same time, this will affect on my website traffic for firefox users, any solution ?

Asked by amooei.mohammad 5 months ago

Last reply by cor-el 5 months ago

Firefox Slow on Only One PC

I love Firefox and am a committed user, but on only one of my PCs it runs so slow that I am considering switching browsers. The slowness happens most of the time, but not… (read more)

I love Firefox and am a committed user, but on only one of my PCs it runs so slow that I am considering switching browsers. The slowness happens most of the time, but not all of the time, except when I open more than one tab, when it is all of the time. (Neither Chrome nor Edge have any such problems.) The loading time for pages is agonizing, and I have tried the following:

  • Clearing Firefox's cache (which usually fixes the problem for a day or so)
  • Resetting Firefox (which usually fixes the problem for a day or two)
  • Using all combinations of Performance settings (using/not using recommended settings and using/not using hardware acceleration

I am running the same Kaspersky software on this PC as the ones on which Firefox runs well, so I don't think that is the problem (although I'm not an expert tech user, I admit). I'm running an AMD Ryzen 5 2600X with 2x8 GB DDR4-3000 RAM. Please advise.

Asked by mdelam1972 5 months ago

Last reply by zeroknight 5 months ago