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  • Archived

No search engines available and can't add ones even on sites with OpenSearch

My dad did somethink with Avast antivirus(at least he said so) and after that we have no search engine available. If you try to type something in a serch bar you can only… (read more)

My dad did somethink with Avast antivirus(at least he said so) and after that we have no search engine available. If you try to type something in a serch bar you can only open direct links. Default search engine button in the settings does not respond and even following instructions on the site I can't add new search engines. Tried Google, YouTube and DuckDuckGo but to no avail. There is just no option to add new search engine.

P.S. Don't know how to reach russian-speaking support, so screenshots are in russian with some explanations on top.

Asked by karassukira 1 year ago

Last reply by Standard8 1 year ago

  • Archived

Refreshed firefox and wipped out everthing.

Refreshed firefox because youtube loaded in at 280%. Someone said it might be corrupt. I Refreshed and all my passwords are gone and everything else. There is no folder o… (read more)

Refreshed firefox because youtube loaded in at 280%. Someone said it might be corrupt. I Refreshed and all my passwords are gone and everything else. There is no folder on my desktop with the old info in it. Where is it. There is one old folder from 2018 I never used because at the time I didn't understand what to do. But now I can't get into my firefox account and don't want to rest my password yet because it says everything will be wiped out. This is ridiculous and too complicated. Had I knowed I wouldn't have done it. I have been able to get some things back like favorite sites, but gosh, all my passwords, nuts.

Asked by jarekorn 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Being told that I need firefox permission to access a site. Help

bold textI am trying to access NJ state schedule vaccination appointment. Keep getting message that firefox will not allow me to access site. How to I change settings to … (read more)

bold textI am trying to access NJ state schedule vaccination appointment. Keep getting message that firefox will not allow me to access site. How to I change settings to do so.

Asked by bparasolle 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Delete a bookmark from a searchbar with Shift + Delete

Why doesn't Shift + Delete delete a bookmark from a searchbar? Here is a simple example: Example of deleting history/bookmark It works like a charm for history items but… (read more)

Why doesn't Shift + Delete delete a bookmark from a searchbar? Here is a simple example: Example of deleting history/bookmark

It works like a charm for history items but not for bookmarks. How to fix it? Maybe some options must be turned on? Since it is possible for deleting history items why it's not possible for bookmarks? Maybe you know any extension with this functionality?

Asked by Jeremy 1 year ago

Last reply by cor-el 1 year ago

  • Archived

looking for new supported browser facebook says i have a unsupported browser and i want facebook back so i can play my games and other activity on facebook please help me im not a computer expert

i need a supported browser to be able to play games on facebook and do what i used to do on facebook and cant seem to get one with firefox either please help me

Asked by cotton-1949 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Latest updat sucks.

Latest update blocking website like indeed from loading in information about employers and other sites too. Every update makes firefox worse. I started using other brows… (read more)

Latest update blocking website like indeed from loading in information about employers and other sites too. Every update makes firefox worse. I started using other browsers because now some video's don't work either. Last thing I saw was a QUICK pop-up that said something about bits of trackers now being blocked. Well lots of things are being blocked and making browsing a miserable experience. I tried using the standards system in options. Can't find anything to make it work. Allow lots of things and nothing is working except to probably make the web browser more vulnerable to creeps. Please undo your current update and stop making so many updates. I've had three in the last two weeks and every time they screw up the browser more and more. Just stop it!

Asked by jarekorn 1 year ago

Last reply by mikefinder 1 year ago

  • Archived

Firefox Crashes at "Save As"

Seems like this issue recurs every now and again. Right Click on a link and try to "Save Link As..." and Firefox hangs. All of my browsers started doing it in the last fe… (read more)

Seems like this issue recurs every now and again. Right Click on a link and try to "Save Link As..." and Firefox hangs. All of my browsers started doing it in the last few weeks. Suspected PC Matic, as I had installed it recently, but disabling it did not help. Clear Cache and Default Settings seemed to once or twice but then problem persisted.

Looks like it's a bug in the pop-up blocker. Disabled it and "Save Link As..." again works perfectly. Same for all other browsers. Looks like pop-up block does not recognize "Save Link As..." as a permitted pop-up and the system call to File Explorer (Windows 8.1) has nowhere to go. Task freezes solid and can only be killed by Task Manager.

HTH find the real solution. Thanks!

Asked by Doc Ondrusek 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

secure connection failed NORD VPN

I just signed up for the NORD VPN and the connection fails every time I try to log in. I am using windows 8 no windows 10 available for this computer. How do I do this? … (read more)

I just signed up for the NORD VPN and the connection fails every time I try to log in. I am using windows 8 no windows 10 available for this computer. How do I do this?

Asked by two2goats 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Where did my bookmarks go? And help with Session Sync add-on

I am currently using someone elses computer because mine wont connect to the internet for some reason. But that computer should be getting fixed soon, so I wanted to take… (read more)

I am currently using someone elses computer because mine wont connect to the internet for some reason. But that computer should be getting fixed soon, so I wanted to take the bookmarks from this computer and be able to view them on my own later. Also, I fear I may have added too many bookmarks and add-ons because Firefox has been running extremely slowly lately. So I was going to give it a reset, which would result in losing everything. I can simply get the add-ons again but I want to be able to keep my bookmarks. I've been using an add-on called Session Sync, which bookmarks every tab you have open all at once. However, when I went to export those bookmarks, it says: "Saved session are stored as bookmarks. It's recommended to use Firefox Account to sync your bookmarks. Currenly you can only use Firefox Bookmark Manager (CTRL + SHIFT + B) to export/import all your bookmarks (which includes all Session Sync saved data). Session Sync detects automatically all updated bookmarks after an import."

So, I did what it said and exported my bookmarks but I signed in to my firefox account first. Perhaps that is what messed things up. Because now, every single bookmark I saved individually (not using Session Sync) is gone. When I look at my bookmarks, I see things I do not even recognize. I probably bookmarked them months ago, so I don't remember. There is certainly no trace of pages I have bookmarked recently, including today. When I take a look at the exported bookmarks, it's the same thing. None of the recent indivual bookmarks are there are absolutely none of the Session Synced bookmarks are there at all. So what happened to them? Why didn't Session Sync's bookmarks get included in the export like it said it would? Could have it been because I signed into my Firefox account which hadn't been used in a long time, so it swapped out the bookmarks on this computer with the ones from my account? I thought I'd try signing into this computers owner's account and hope things go back to how they were before but neither of us even new she had one or remember the password. I was going to reset the password but then it says we may lose all the bookmarks, which would defeat the purpose. But it only says it's a possibility. Is that true? Is there a good chance I will not lose them?

All I want is my bookmarks back and to be able to keep the ones from Session Sync. I did not expect this to turn into such a pain.

Thank you for any assistance, it is very, very much appreciated :)

Asked by Redstar2613 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Print Preview 86.0 too small to see. Also other print features now very difficult

My print preview is no longer available, and the new one is too small to see what's on the page. It's useless! Also, simplify page is gone (I understand "Reader View") is… (read more)

My print preview is no longer available, and the new one is too small to see what's on the page. It's useless! Also, simplify page is gone (I understand "Reader View") is the work-around. Also, it's many extra clicks to get to my system print controls to print properly.

Solving the print preview too small would go a long way towards keeping Firefox usable. The other things could certainly use fixing, however.

Thanks in advance! L.

(I have restored the old functionality temporarily with print.tab_modal.enabled preference set to false. Thanks community for showing me to do so! See https://support.mozilla.org/en-US/questions/1322623 if you want to know how.  However, usually Firefox takes these options away soon.  )

Asked by Ellis Eff 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

GOOGLE DRIVE DOWNLOAD ISSUE

We can't download a file from GOOGLE DRIVE on Firefox and Firefox Nightly but we can download on GOOGLE CHROME. PLEASE SOLVE THIS PROBLEM ! ! ! Our firefox version is 87 … (read more)

We can't download a file from GOOGLE DRIVE on Firefox and Firefox Nightly but we can download on GOOGLE CHROME. PLEASE SOLVE THIS PROBLEM ! ! ! Our firefox version is 87 and 88(Latest now). Also SOME EXTENSIONS are seeing LAGly.

Asked by fatihuluefe 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Page won't load in Firefox, but loads in Google Chrome

For the past few days, i haven't been able to get into my Walmart MC account. I've never had a problem using Firefox before. The log in page started loading, but stopped … (read more)

For the past few days, i haven't been able to get into my Walmart MC account. I've never had a problem using Firefox before. The log in page started loading, but stopped on a white screen and never completed. Walmart told me to check my cookies and java, and suggested i try using chrome. I went to the last option first and logged in no problem. I like Firefox better than chrome, so does anyone know what i can do to make Firefox work on the page?

Asked by josephravick 1 year ago

Last reply by jonzn4SUSE 1 year ago