Firefox Community Forum

Hello Mozilla Team,

I'll directly jump into - 12 years of Bookmarks and history are gone after the last update. No warning or anything. Can you help me restore? That's unbelievable.

Firefox deleted many folders in my bookmarks file. Then, trying to straighten this out, Firefox has completely changed its home page layout and I can not manage it even in the simplest way. I want to restore everything to how it was two or three days ago.

Yesterday, I had a trusted Firefox browser with bookmarks going back many years. Today, I have a Firefox browser which has zero bookmarks and no import capabilities. For the first time since Firefox, Edge is starting to look better.

Hi,

I have logged out from some device (laptop) today. I had approx 150 tabs over there I would really like to recover. Is there any chance to get them back?

Kind regards Grzegorz

Lost all tabs during an update including(weirdly) all theme stuff. Its not in the restore in history. But the themes part is the one that is strange, because why would themes change during an update, all while all my tabs are lost?

With this latest update - which I hate by the way - I LOST EVERYTHING THAT I HAD SAVED ON FIREFOX. Bookmarks, passwords, EVERYTHING is missing.

I'm beyond angry. Recreating things will take HOURS that I don't have.

If there is someway to recover what I had you can begin to get back in my good graces.

Scott Maltzie

Hello Mozilla Team,

After the last update - all my 12 years of data is gone? No bookmarks or anything? No warning to do a backup? That's ridiculous guys. The only option you provided me with is 32 character recovery key I set up in 2022? Well I dont have it. Can't recover it. And if you don't intend to assist in some way - it's Game Over Firefox for me!

Good morning,

I just made your suggested "reorganisation" of the Firefox Browser with the result that all my hard collation of all my bookmarks, website and passwords are presently gone!!! I can only hope that you have a possibility to recover my datas.

Please advise your instruction to recover my websites, bookmarks etc.

Many thanks in advance.

Günter Duschanski

I had a catastrophic failure of my desktop computer. They were unable to recover over half my files. My bookmarks in Firefox had links to several critical business pages and I really need to get them back however I have been unable to access them or recover them. Is there any way for these to be recovered if the backup wasn't on? I know its a long shot but I have to ask.

I am at a complete loss on this. A recent firefox update has shifted all my site logins and passwords elsewhere in mystery and impossible to recover nor find them. I tried "Restore bookmarks, passwords and data from an old Firefox profile" but the profile is simply not there and the instructions completely haywire. I have nothing on the profile page. What have you lot done to make this completely unusable for the small person ? I thought I was computer savvy but now firefox is making things unnecessarily invisible and over-complex.

I've been searching for three days now for a solution that will work to restore my profile from a crashed windows-7 machine to my new windows-11. Nothing listed in any forum or help desk works as described. I used to be able to just rename the folder to the exact file name on the new PC, but windows 11 won't let me do anything. It always needs admin permissions and even after I activated the admin account and assigned a password, I still cannot copy to the folder or rename the folder. Every attempt to do this on W-11 fails. It shouldn't be that hard and I'm tired of wasting days playing with this. I have important bookmarks, passwords etc. I want restored, and I need help. Nobody wants to pick up a phone anymore to assist!

I have never used "sync" because I have multiple PCs and each used for different applications and yes some go back to W-7, the operating system that actually worked well. Each PC has Firefox and a distinct bookmark file.

I went to "about:profiles" and created a new profile thinking I could copy to the new folder, but when i switched profiles I couldn't get back to the original default! HELP!

Sam