Firefox Support Forum

I tried contacting Mozilla Customer Service, but there is absolutely no way to do it. You customer service leaves much to be desired.

You updated your unstable system. It did the update, but now my saved passwords are missing. If your system deletes the passwords, what kind of safety do users of Firefox are guarantee? If this issue is not resolved, I will leave and delete your browser NEVER to use it again. In addition, I created a Firefox account long time ago to supposedly have my passwords secure. At this point all the passwords are missing. What security is your system providing?

I am trying to sync my bookmarks and saved passwords. The last time I did a sync the information in my Android cell phone was synced to my Windows 10 PC. However, I use my Windows 10 PC as my main entry point. When I did the above-mentioned sync, some old information on my Android cell was transferred to my Windows 10 PC (which I no longer wanted to save / sync) and new information that I had entered on my Windows 10 PC was no longer available on either my Windows 10 PC or Android cell. Therefore my question - how do I sync FROM my Windows 10 PC TO an Android cell? That is, I want the bookmarks and passwords on my Windows 10 PC to remain the same and that information to replace everything on my Android cell. All help would be appreciated. Thank you.

Hi I have a very big problem, I emailed several times but did not get an answer I activated a two-step password with the Microsoft Authenticate software, which unfortunately was deleted on my mobile phone. Now the problem is that I didn't save my backup code and now I can't enter my account. What is the solution, what should I do, please help me

Give me the firefox support email so I can talk to them directly for authentication

Hi Mozilla Team

i have formatted my laptop and reinstalled Firefox and when i logged in with my Firefox account , it didn't restore my saved data automatically ( bookmarks , passwords....etc ) i tried to restore the the data manually , and i accidentally restored a different a different google account on my current Firefox account so now 1 - i can't remove the current data i have on the Firefox account 2 - i need to know if i can restore data that i have saved several months ago , coz i reinstalled Firefox before after formatting and i didn't have any problem in the past with that

Thank You

I have a 2nd laptop that I need to sync for my passwords and bookmarks, everytime I try to sync it says incorrect password, when I know it's correct. then locks me out after a few attempts but it works fine on the main laptop! Please, I need help! thank you

Hello,

I purchased a new laptop and installed new OS. I logged in with my account in firefox for my saved bookmarks and password but not a single one is showing.

Also, i took backup of all my previous C: drive files to my HDD. Is there a way i can restore the data from Firfox folder?

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of the toolbars with Bookmarks. It worked fine up to today. Today I opened Firefox and found my bookmarks as they were about two years ago. Oops... so I tried to synchronize but failed. No changes were applied to my bookmarks. I assume, my bookmarks are also being stored on several other devices I used for Firefox. However the newest sinchronization on the mozilla server does not contain the accurate valuable data. How can I manage to save sync data from a destinct device to the sync server and determine that as the current data set to be valid for synchronization with all my other devices? In other words: set the direction for synchronization. I did not find this option on my current (82.0.3 (64-Bit)) installation. Could anybody help me? Thanks Juergen

My account is not syncing to any Firefox browser, extensions, passwords, bookmarks non of this attributes will be loaded to my browser back after re-installation, What might the issue be?

This is really not specifically about Firefox Sync or Firefox itself, but I can't find a better match.

 Months ago I changed my email address with Firefox Accounts.  I currently log in with the new email address and I only see the new email address under my account preferences.  But when I add a new device to Firefox Sync, the "Complete Sync Setup" email is going to my old email address, meaning the one I previously used with my Firefox account.

 Can anyone suggest if there is a way to change this or if there is something I am doing wrong?

 Thanks for any help!

Hello everyone, I recently just restarted and re-downloaded the new Firefox update but for some reason none of my bookmarks, passwords, tabs, history, or anything was saved. It basically wiped my Firefox clean and i don't know how to get everything back. Anyone know what I should do? Appreciate the help! Thanks.

I changed the email address for my Firefox Account today, which involved entering my password. The password was not recognized, despite having been used without any problems in the past, and being stored unchanged in my password manager.

I managed to reset the password using my Recovery Key, logged in with it successfully, then tried to create a new Recovery Key to replace the now obsolete one. The process failed at the first step, however, claiming an incorrect password. I reset once more, again logged in with it successfully, and yet again I get an incorrect password error when trying to generate a new Recovery Key.

Obviously the password is working fine as I've successfully used it to log into this Support forum.

What could be the issue here?

Hi, Due to some problems I uninstalled Firefox and reinstalled it today. I'm pretty sure I clicked the sync button before uninstalling. However, when I reinstalled and logged in, the data from years ago was synchronized to my laptop instead of the latest data. Fortunately, Firefox on my iPad still has the latest data. What should I do now to sync Firefox data from the iPad to the laptop Firefox? Cheers. Martin

I have a Mac and every time I quit Firefox, when I reopen the program all of my bookmarks and passwords are gone and I have to re-login to my Firefox account every time I open the program. Once I re-login all my passwords and bookmarks come back, but I don't want to login to Firefox every time I open the program. Is there anyway I can get it to stay logged in even after I've quit Firefox?

Hi, I am having a bit of an issue when it comes to syncing my passwords, logins etc from my windows 10 laptop to my Samsung S21 phone, Not all my passwords, logins are there on my phone, yet they are there on my laptop. I am signed in to my phone and I have synced everything. And I do it regular to make sure I have all my details etc that I need. I have the very laterest versions on all my devices, so I don't get why they aren't there on my phone?