Showing questions tagged: Show all questions

I can't login, two-step authentication issue :(

Good afternoon, I just format my PC and when I try to log in, it asks for the code of the two-step authentication. The problem is that I change my mobile phone a while ag… (read more)

Good afternoon,

I just format my PC and when I try to log in, it asks for the code of the two-step authentication. The problem is that I change my mobile phone a while ago and don't have my authentication app, so I can't receive the code and since I just format my PC I also don't have anymore the recovery code.

Can you help me recover my account, please? It's very important because I have all my passwords and data there.

Thank you in advance.

PD: My account mail is: [email removed from public]

Asked by marcabulif 5 months ago

Last reply by cor-el 5 months ago

  • Archived

Firefox does not ask if I want to save OR open a docx file (possibly others)

Some weeks ago, I remember that opening certain documents after finding them in Firefox could be done by using it as a temporal file (or at least I deduce that because th… (read more)

Some weeks ago, I remember that opening certain documents after finding them in Firefox could be done by using it as a temporal file (or at least I deduce that because they were stored in a folder called temp somewhere in my computer's storage). I could do it with docx files, however it does not seem to be the case anymore. It just asks where to save it, which, although is fine, is not what I want. Given that it used to be different, I know it's possible to have it that way, so I'd like to ask: how do I customise Firefox so that I can open files as temporally stored instead of just downloading, as it used to be?

As an example, this is an document I'd like to open as a temporal file.

I hope I was clear, and thank in advance to the wonderful Mozilla community

Asked by tomasfelipe29 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

open document

Hello, when I open a document (word, excel, pdf, etc), at the same time the document is open but it is also saved, how do I stop the option to save the document Thank yo… (read more)

Hello,

when I open a document (word, excel, pdf, etc), at the same time the document is open but it is also saved, how do I stop the option to save the document

Thank you

Asked by radu60gigi 6 months ago

Last reply by Terry 4 months ago

  • Archived

SEC_ERROR_LIBRARY_FAILURE after syncing

Hi, brief backstory: When I set up my new desktop, I copied over the nightly profile from my laptop. This however meant that Firefox Sync kept confusing my laptop and my … (read more)

Hi,

brief backstory: When I set up my new desktop, I copied over the nightly profile from my laptop. This however meant that Firefox Sync kept confusing my laptop and my desktop, only ever keeping the most recently synced state from either. This persisted even after I changed the devices names.

Searching on the internet, I found a suggestion to delete `services.sync.client.GUID` from about:config. I did that, and long story short, I cannot open any websites on my desktop anymore. It fails immediately with SEC_ERROR_LIBRARY_FAILURE.

This error persists even after

  • Refreshing Firefox
  • Reinstalling Firefox
  • Creating a new Firefox profile

whenever I log back into Sync. So I tried deleting and recreating my Firefox account to get rid of whatever corrupted data is presumably stuck in the sync data, but even then the error still occurs. It only disappears if I create a new profile and *never sign into sync*, but this is not a long term solution.

Does anyone have an idea how to identify and delete whatever setting is causing firefox to choke?

Asked by strangeglyph 6 months ago

Last reply by TyDraniu 6 months ago

  • Archived

How do I get more file types to show up under about:preferences#applications

Hi I use Firefox developer edition. During the latest update Mozilla removed my most loved feature that asked you what you wanted to do with a file before downloading it.… (read more)

Hi

I use Firefox developer edition. During the latest update Mozilla removed my most loved feature that asked you what you wanted to do with a file before downloading it. I tried to fix this by going into the settings and changing it to always ask for every file type, but many file types are just missing and I am unable to get them to appear. I looked on my other computers and all file types are present there but not on my desktop for some reason. Is there any way to fix this or to get Firefox to ask before downloading again?

Thanks

(I added an img of what the settings look like)

Asked by parker.wallenmeyer 6 months ago

Last reply by lloyd.little 6 months ago

  • Archived

I downloaded the new Beta version of firefox and can not connect with my email server- inbox.com anymore.

I downloaded the new Beta version of firefox and can not connect with my email server- inbox.com anymore. I have to check my email with google chrome. … (read more)

I downloaded the new Beta version of firefox and can not connect with my email server- inbox.com anymore. I have to check my email with google chrome.

Asked by mhaberlan 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Make Firefox Full window transparent (even the main conetent)

i have found themes and extensions that make the bar transparent but i want the full the whole window transparent meaning i want to see through the firefox window . … (read more)

i have found themes and extensions that make the bar transparent but i want the full the whole window transparent meaning i want to see through the firefox window .

Asked by Golam 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

YouTube Studio

Hi, if I try to go on to the YouTube Studio Website the Site is loading but then results in a White screen I already tried other Browser and they are running fine with t… (read more)

Hi, if I try to go on to the YouTube Studio Website the Site is loading but then results in a White screen I already tried other Browser and they are running fine with this Website. Some hours ago I had no problem with this Website just since I think its now since 2 or 3 hours since it doesn't work anymore... How can I resolve this problem?

PS: My OS isn't Windows 10 but Windows 11

Asked by Achampnator 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

Detach tab in a new but prevent new links to be opened in this window

I have a use-case: I moved tab to a new window for something special. Youtube player, messenger, etc. I moved it to a second monitor. I want to continue to open new links… (read more)

I have a use-case: I moved tab to a new window for something special. Youtube player, messenger, etc. I moved it to a second monitor.

I want to continue to open new links in the old ('main') window, not in a new one. Everytime I try to detach tab into separate window, it almost instantly get clogged by new links, whilst I really want it to be 'as is' with selected tab (single tab) been visible all the time and not put to background by every new link I click in the external messenger.

How can I move tab into separate window and 'block' this window from been used for new links?

(FF 97, Ubuntu/Cinnamon).

Asked by GeorgeShuklin 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Webroot blocking Firefox 97.0 (64-bit) functionality

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine… (read more)

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine, and by processes of elimination I found it to be Webroot that was causing the dysfunction. I've already opened a support ticket with Webroot, but I wanted to make Mozilla aware of this conflict and to ask if there is anything that I can do to remedy this besides completely disabling my anti-virus/spyware to use Firefox?

Asked by sodonnell37401 6 months ago

Last reply by James 5 months ago

  • Archived

I have been blocked from accessing a webpage

While in private window, I got a message saying I have been blocked from accessing a hotel website. Is the first time ever something like this happens to me on my compute… (read more)

While in private window, I got a message saying I have been blocked from accessing a hotel website. Is the first time ever something like this happens to me on my computer.

Asked by rmunozm1973 6 months ago

Last reply by cor-el 6 months ago

  • Archived

YouTube Links From Applications No Longer Open To The Video.

Dear Community, Within a document that I am writing (personal use), I have hyperlinks to YouTube content for study purposes. Clicking these links have always worked, but … (read more)

Dear Community,

Within a document that I am writing (personal use), I have hyperlinks to YouTube content for study purposes. Clicking these links have always worked, but as of today I get this now. If I type the exact same link into the address bar manually, it goes straight to the content, but clicking the link does not.

I was going to upload a screen shot that is like 102 KB. 20 minutes, and the circle is still going around. I think it maybe time to ditch Firefox. People all over the internet are saying that it is slower than other browsers. So many sites break. An old version of microsoft explorer displays pages better sometimes.

I hope this link shows you what I experienced.

https://www.youtube.com/supported_browsers?next_url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DsaN5Vws4c9c

Asked by pranara 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Message at start up will not go away and has been persistent for 2 wk w/upgrade?

The following message has come up every time I have started Firefox and it is now at the point of aggravation that I am considering using another browser. I was anticipat… (read more)

The following message has come up every time I have started Firefox and it is now at the point of aggravation that I am considering using another browser. I was anticipating updates might fix, but to no avail.

Sorry. We’re having trouble getting your pages back.

We are having trouble restoring your last browsing session. Select Restore Session to try again.

Still not able to restore your session? Sometimes a tab is causing the issue. View previous tabs, remove the checkmark from the tabs you don’t need to recover, and then restore.

Asked by lombardi6 6 months ago

Last reply by FredMcD 6 months ago