I can't access the Firefox browser

I get the following error message when I try to open the Firefox homepage. XUL runner Error: Platform version 124.0.2 is not compatible with minVersion >=124.0.1 maxve… (read more)

I get the following error message when I try to open the Firefox homepage. XUL runner Error: Platform version 124.0.2 is not compatible with minVersion >=124.0.1 maxversion <=124.0.1

Cannot restore 3-1 0r 2-29 Bookmarks!!!

I Cannot restore 3/1 or 2/29 Bookmarks!!! What's going on with Firefox??? Now, all there is in my Bookmarks are five listings saying, " BS2trash folder for undo of bookma… (read more)

I Cannot restore 3/1 or 2/29 Bookmarks!!! What's going on with Firefox??? Now, all there is in my Bookmarks are five listings saying, " BS2trash folder for undo of bookmark deletes- DO NOT REMOVE ..."

I wouldn't have to do this except that somehow, a Bookmark folder disappeared. All too often is has occurred. I have many, many very important Bookmarks. How can I get them back---and soon?

Asked by Wayne Carpenter 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Firefox draining battery life 41% usage

I am having a significant issue with firefox draining my battery. I used chrome up until the new year and then switched over to firefox from chrome. Overall I love firefo… (read more)

I am having a significant issue with firefox draining my battery. I used chrome up until the new year and then switched over to firefox from chrome. Overall I love firefox so much more. The format is way more pleasing. I love how it easily signs me back into everything, BUT IT DRAINS MY COMPUTER SO MUCH. Like i used to have an 8hour + battery span my laptop neverrr died. Now I get through MAX 2 hours of full use before needing to charge, and maybe 4 hours just having it at school but not using it.

I thought my dell suddenly started crashing, ran all these tests, and then I realized the only change was that I had started using Firefox... So sad I think I am going to have to leave it.

I read a lot of articles and did everything suggested. my graphics is webreader , i turned on all the suggested features, i have 2 extensions , the only thing I could maybe think of was that I use an animated theme so maybe that was killing the battery, but like if I can't use my theme than whats the point.

Asked by nebs9921 2 months ago

Last reply by zeroknight 2 months ago

Firefox (linux) and Microsoft Web Apps - issues

I'm having really odd behavior using Firefox (linux) with Microsoft 365 web apps (outlook, word, excel, etc). Its happening various distros too. Is there a known issue at… (read more)

I'm having really odd behavior using Firefox (linux) with Microsoft 365 web apps (outlook, word, excel, etc). Its happening various distros too. Is there a known issue at this time with FF and 365 web apps?

   Excel - cell content deletion on moving through cells.
   Word - line content deletion on hitting carriage return.
   Mail/Cal - Webapp not displaying content on double clicking emails or calendar events.

Found a few sporadic similar reports from users on various forums, but no official note that it was a known bug. Assuming it isn't widespread - anyone here have any anecdotal reports of similar issues. Seems to only affect the linux distro versions of FF.

This renders the web app sites unusable with Firefox so I have had to use another browser for these apps. As these apps are ubiquitous with work and productivity, it's rendering Firefox as a second-choice browser unfortunately. No one really enjoys having to "pick the right browser" for work or play.

Is there any way to resolve these issues? Hoping someone has some insight.

Asked by Jadeia 1 week ago

Last reply by jonzn4SUSE 1 week ago

Firefox stops audio playback when on a teams meeting while using a BT headset. Is there a way to prevent firefox from stopping audio playback?

I was on a teams meeting because I wanted to do a study session with someone on another country. As part of the homework I needed to do, I needed to listen to some audio.… (read more)

I was on a teams meeting because I wanted to do a study session with someone on another country. As part of the homework I needed to do, I needed to listen to some audio. I changed my windows audio devices to output through the Communications device for the headset. Then I played the audio on a tab. The audio played for a few seconds before stopping again.

I understand that this is behaviour intended to let you take a call or meeting without having to manually pause any open tabs you might not have at hand, but I would like Firefox to understand I really want that audio to play without thinking it knows better. Is there any way to disable this behavior?

Asked by ardyvee 1 month ago

Last reply by Medhasree Suram 1 month ago

Cookies on allowed websites

Hi there, I have configured Firefox to remove cookies after closing it. At the same time, I have added some webs that I usually use as exceptions, allowing to remember co… (read more)

Hi there, I have configured Firefox to remove cookies after closing it. At the same time, I have added some webs that I usually use as exceptions, allowing to remember cookies in those. However, I have the following question: if I reject all cookies except for the mandatories ones in a website that I added to my "remember list", does that mean that future entrances in that web will be with only essential cookies?

As an example, if I mark https://www.bbc.com/ as cookies, and the first time I enter I reject all non-essential cookies, next times I enter in the bbc will I be navigating with only the cookies I accepted on this first entrance? Or allowing a site automatically accepts all cookies?

Thank you very much on advanced.

Asked by rdemedrano 5 months ago

Last reply by zeroknight 5 months ago

Firefox does not play videos on after Ubuntu upgrade

A few days ago Ubuntu (22.04 LTS) showed me a message saying I can upgrade my OS (or something along those lines). I click on agree (any button that would let me proceed)… (read more)

A few days ago Ubuntu (22.04 LTS) showed me a message saying I can upgrade my OS (or something along those lines). I click on agree (any button that would let me proceed) and the upgrade took place (without restarting). Along with the upgrade Firefox was also updated to its latest version at the time (119.0). Since then, videos on Twitter play but without sound. On some other websites also none of the videos play. On YouTube, Firefox shows me a message saying "To play video, you may need to install the required video codecs" but the videos play fine; I haven't tried other websites but I assume all would have some issues. Google Chrome however doesn't have this issue and all videos play without any issues.

Note that I have not restarted my computer since the upgrade. I doubt this could be an issue but please let me know if you think this could be the issue.

I did the followings and restarted Firefox but none have worked so far for Twitter and some other random websites that I come across, but they resolved the issue for YouTube and now YouTube videos play, although I still get that codec message at the top of the tab:

sudo apt-get install ffmpeg sudo apt install ubuntu-restricted-extras sudo apt install libavcodec-extra

Someone told me this is because the default Firefox on Ubuntu 22 comes as a snap package and I should install the APT package manually instead so that it works. I prefer not to do this because I have lots of tabs open and have manually changed lots of the settings (including in about:config) that I want to preserve. I would also like to preserve the history of visited websites and keep the current cookies (don't really want to keep entering username/password on the same websites again). So the best way for me is to fix the issue for the default Firefox on Ubuntu 22.

Could you help me figure out what I should do to fix this issue?

Asked by Warrior 5 months ago

Last reply by zeroknight 5 months ago

Virus file keeps auto downloading each time that I open Firefox

A virus file, from a website, keeps automatically downloading each time that I open my Firefox browser. I have tried clearing the cookies and history but the file keeps s… (read more)

A virus file, from a website, keeps automatically downloading each time that I open my Firefox browser. I have tried clearing the cookies and history but the file keeps showing up as downloaded but the actual file is not in the general download folder? I only see where it download and says downloaded in the download list. The file contains a virus and also Firefox states that its dangerous. I never clicked to open the file.

How to stop this from keep automatically downloading when I open my browser? Please help ASAP Thanks

The file is: 7z2201-X64.msi download tracked to: 7-zip.org Virus website address: www.7-zip.org/a/7z2201-x64.msi

Asked by ant35020 5 months ago

Last reply by zeroknight 5 months ago

Reinstall old firefox version

I recently downloaded the new version of Firefox and dragged it to the application folder. When it asked if I wanted to retain or replace the existing version I clicked r… (read more)

I recently downloaded the new version of Firefox and dragged it to the application folder. When it asked if I wanted to retain or replace the existing version I clicked replace. Then I found my computer is too old to run the new version. Can I still get and download the previous firefox browser version?

Asked by aptreloar 3 days ago

Last reply by cor-el 3 days ago

https://www.google.com/?gws_rd=ssl

Automatic redirecting Firefox redirects to "https://www.google.com/?gws_rd=ssl" every time I am trying to open any page on a website. The page disappears after a second o… (read more)

Automatic redirecting Firefox redirects to "https://www.google.com/?gws_rd=ssl" every time I am trying to open any page on a website. The page disappears after a second or two. I can open it with old version of Google Chrome or new Opera but not in Firefox. I have been visiting this website for years and now I can't. It happens in any version of Firefox I have installed.

Asked by jerzykrawczy 1 week ago

Last reply by cor-el 1 week ago

Mobile bookmarks folder dissapeared on PC

There used to be 4 root folders in my bookmarks toolbar on PC: bookmarks toolbar, bookmarks menu, other bookmarks and mobile bookmarks. Recently I noticed the "mobile boo… (read more)

There used to be 4 root folders in my bookmarks toolbar on PC: bookmarks toolbar, bookmarks menu, other bookmarks and mobile bookmarks. Recently I noticed the "mobile bookmarks" folder is gone. That is where bookmarks saved in the default folder on mobile were synced. What happened?

Asked by Vilko 6 days ago

Last reply by cor-el 6 days ago

Firefox update failed

I updated firefox and when trying to open it received an "EntryPoint Not Found" error. The procedure entry point sqlite3_backup_finish could not be located in the dynami… (read more)

I updated firefox and when trying to open it received an "EntryPoint Not Found" error.

The procedure entry point sqlite3_backup_finish could not be located in the dynamic link library C:\Program Files\Mozilla Firefox\xul.dll

Click okay then get the message

"couldn't load XPCOM."

It would appear I need to delete firefox and reinstall, unless a method exists to revert.

If I delete and reinstall how do I retain bookmarks, history and open tabs, etc.? I need to keep my tabs, history and bookmarks.

Asked by lbrittner 1 week ago

Last reply by cor-el 1 week ago

New PDF Editor

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You,… (read more)

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You, David

Asked by Drone 2 weeks ago

Last reply by zeroknight 2 weeks ago