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  • Archived

I can't load youtube in firefox

When I open youtube, there´s nothing wrong. But when I sign in with my account, the page stops working. It only happens with firefox, chrome an edge doesn't do that. … (read more)

When I open youtube, there´s nothing wrong. But when I sign in with my account, the page stops working. It only happens with firefox, chrome an edge doesn't do that.

Asked by lorenpan12 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Youtube video takes too long to unpause

Whenever I open a youtube video, go to other tabs, come back after some time and unpause it, it either takes 1-2 seconds for it to start, or the video unpauses without so… (read more)

Whenever I open a youtube video, go to other tabs, come back after some time and unpause it, it either takes 1-2 seconds for it to start, or the video unpauses without sound, which comes back after 1-2 seconds. Is this normal? If it is, is there a setting I can change?

  • Archived

Always save .jpg file

When I download almost any type of file, Firefox nicely asks whether I would like to always save the file, or always open it with some program. But for .jpg files, it mak… (read more)

When I download almost any type of file, Firefox nicely asks whether I would like to always save the file, or always open it with some program. But for .jpg files, it makes a blanket, hard-coded assumption that I do not want to preserve my choice. I cannot add .jpg to the list of actions in the preferences. The authors of the browser forcibly mandate that a .jpg download must go to a popup, and the user's preferred action cannot be maintained internally.

This is a mistake. I realize someone thought it was a very rational idea. it is not. This is a bug.

How can I work around this mistake in the Firefox design?

Asked by byron.c.hawkins 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Continous Firefox popup is distracting. How can I disable it?

Hi, Help me disable your new method of always sending a promo popup to my screen whenever I go to the internet. My work with information requires intense concentration an… (read more)

Hi,

Help me disable your new method of always sending a promo popup to my screen whenever I go to the internet. My work with information requires intense concentration and your unnecessary popups are very disruptive. When I want to update to a newer ver of FF after I check it out thoroughly as I ran into lots of work as one of your updates caused me to loose hundreds of passwords, EOS.

I look forward to hearing positively from you soon.

Regards,

klxdrt

Asked by Skodie 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Google Maps Crashes

Firefox just upgraded to 80.0.1 . . . on Mac OS High Sierra . . . 1 Open new browser window 2 Go to : http://www.Google.com/maps/ 3 paste or key an address into the "Wh… (read more)

Firefox just upgraded to 80.0.1 . . . on Mac OS High Sierra . . .

  1. 1 Open new browser window
  2. 2 Go to : http://www.Google.com/maps/
  3. 3 paste or key an address into the "Where?" field, and
  4. 4 BOOM Firefox immediately closes the Google window.

On a Macbook Pro, running Mac OS High Sierra, 10.13.6 FireFox version 75.0 works perfectly, and Google Maps works perfectly.

(Except for the annoying notices to upgrade, which is what was done, finally got tired of getting the upgrade notice so she upgraded and BOOM Firefox doesn't work on Google Maps. So now she's using Safari for Google Maps)

-(

Tip : If the upgrade doesn't work, then don't send the upgrade notices!

Asked by showker1 1 year ago

Last reply by philipp 1 year ago

  • Archived

Filename of a download-pdf is scambled into 8 characters

Hello to all, I work with Firefox 75.0 (64-bits) and I keep it always updated. My telecomprovider offers me regularly the invoice in pdf-format. When I download it, the f… (read more)

Hello to all, I work with Firefox 75.0 (64-bits) and I keep it always updated. My telecomprovider offers me regularly the invoice in pdf-format. When I download it, the filename is changed into 8 characters, not being a sensible or readable name (ie "7fH5Rsd3.pdf"). When I asked the the provider to change this, it was clear it already is. Other customers working with IE or Chrome etc. don't have this problem. It was suggested this could be Firefox itself. The strange thing is this happens only with this provider and apparantly only with me. Everywhere else pdf's or any other file downloads just fine with their respective names. So, what could be the cause? One obscure setting in Firefox? Or should I look elsewhere? BTW: this is happening with all previous versions of Firefox, but I don't know when it started.

Asked by Lis20 2 years ago

Last reply by cor-el 1 year ago

  • Archived

I lost all my data

Hello its been years i havent using this web browser. but still i have some data like bookmarks, and password that i saved in here. but when i log back in with my accoun… (read more)

Hello its been years i havent using this web browser. but still i have some data like bookmarks, and password that i saved in here.

but when i log back in with my account. all of them is gone, could you please help me ?

i already try to synchronize the device with my account. but its still nothing happened.

please help i have a search history, book mark, and password, from when i still in elementary school.

its very hearth breaking if its gone.

thanks

Asked by Rachmandani 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

New versions of Firefox are very slow for download speeds. 50% of what is available from my provider. Safari is at 100%. Is this from security and filters ?

Recently updated to the latest 2 versions and Firefox is failing download speed wise. Upload speeds are what they should be. I have ran speed tests from multiple sources… (read more)

Recently updated to the latest 2 versions and Firefox is failing download speed wise. Upload speeds are what they should be. I have ran speed tests from multiple sources and all return a similar range - 40-60Mbps. My provider speed is 100Mbps. I have run the same tests with Safari and it is operating at 100% speed wise. Are new security features and / or tracking filters responsible for this slow down ?

Asked by bobbymacbean 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox is locked up, unresponsive

I have version 75.0 of firefox. I was browsing as normal and it suddenly locked up. If I type in the address bar then search suggestions appear but nothing loads in the… (read more)

I have version 75.0 of firefox. I was browsing as normal and it suddenly locked up. If I type in the address bar then search suggestions appear but nothing loads in the main window. Non of my favourites load. Clicking the new tab button doesn't load a new tab. The menu button opens but the options don't load. I have tried uninstalling. I have removed any sign of mozilla / firefox from my program files and program files x86. If I right click on the main window, the menu that appears has pretty much every option you could imagine. theirs so many option that it scrolls off the screen. on one occasion my laptop blue screened (which it doesn't normally do) but when it came back on firefox worked again until I turned the laptop back on again the next day and it was broke again

Asked by davidmills79 2 years ago

Last reply by rafter111 1 year ago

  • Archived

Mac Firefox update dialog

Can you please turn OFF the update window that happens every time I launch Firefox now? I do not have rights to update my machine and the updates are handled by corporate… (read more)

Can you please turn OFF the update window that happens every time I launch Firefox now? I do not have rights to update my machine and the updates are handled by corporate IT. It's extremely annoying.

Asked by me142 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox 88.01 stability

I'm trying to figure out what on earth is wrong with this software. After installing the latest version, unbeknownst to me, after an hour or two of usage the browser fail… (read more)

I'm trying to figure out what on earth is wrong with this software. After installing the latest version, unbeknownst to me, after an hour or two of usage the browser fails to connect to any website, at all. Upon closing and re-opening the browser, I'm prompted that "you've launched an older version of Firefox" my bookmarks and history is corrupted, I need to create a new profile. Once the browser actually opens, I check the version, it's now reverted back to 87 where, it begins this absurd cycle all over again, downloading and installing 88.01.

What is this, only compatible with 20h2? My system does not yet have this.

In order to stop this madness. I've removed it, installed v74, threw a policy.json file together to block this from updating itself.

Asked by Taylor.Smith 1 year ago

Last reply by mnit 11 months ago

  • Archived

Why is FF so set against accessibility?

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamb… (read more)

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamburger for menus because screen readers couldn't process it. That has not happened. Hamburgers, paper airplanes, icons instead of text, triple dots, and selector switches to turn settings on and off are all anti-accessibility. I don't like any of those features anyway. What is wrong with words like, "Menu," "Submit," or "Send"? This has been getting worse and worse over time. I don't know if the developers for FF are simply oblivious to the problems that they are causing or if they know but don't care. Gmail is worse but it seems like FF is following Google. What a horrible thing to do for accessibility, among other things. At least, though, Gmail on my phone can use the pinch technique to make the text larger. Firefox on my Android phone will not allow that. I cannot enlarge text in any window in the native FF phone app. This anti-accessibility is to pervasive it seems deliberate. Why is this being done????

Asked by drduncan 2 years ago

Last reply by the-edmeister 1 year ago

  • Archived

Alphabetizing Bookmarks

With very vague help from your Support answers, I figured this out on my own and had to comment because all too many times your experts forget they are not always dealing… (read more)

With very vague help from your Support answers, I figured this out on my own and had to comment because all too many times your experts forget they are not always dealing with techs on answering these questions. For me this is what worked when I tried to alphabetize my bookmarks: Open LIbrary, show all Bookmarks (bottom of the list of bookmarks), click on Views and select Sort.

Asked by deborah_nunez 1 year ago

Last reply by cor-el 1 year ago

Which Mozilla version is the latest includes update options

Which Mozilla version is the latest which includes ((update options )) I still use windows 7 32 bit My system is not compatible for 10 The new version makes trouble… (read more)

Which Mozilla version is the latest which includes ((update options )) I still use windows 7 32 bit My system is not compatible for 10 The new version makes trouble with window 7, so I uninstalled It goes crashing when opens I read many topics using old version does not solve the problem For me it solves When I install new version ( 90 or newer ) it shows black screen when opens But with old versions, it does not show --- Now I tried 75 it contains option but the update still runs though I have chosen Check for updates but let you choose to install them

Asked by mohammad Ahmad 1 month ago

Last reply by cor-el 1 month ago

  • Archived

Firefox does not reach 1Gb speed? how do i configure browser? Chrome and Edge does reach 1Gb at speedtest, Firefox does not

I already upgraded my home's internet speed up to 1Gb. It included a router's change. The fact i, when i do a speed test on Firefox, it does reach only 600 Mb download sp… (read more)

I already upgraded my home's internet speed up to 1Gb. It included a router's change. The fact i, when i do a speed test on Firefox, it does reach only 600 Mb download speed and 100 upload. If i do the same speed test with another browser, i get 900 MB download and 100 Mb upload. So , how do i configure Firefox in order to get same values than Edge and Chrome browsers? I understand it might has to be with some parameters in about:config . Could you give me some light on this? Thanks

Asked by elf_wolf 2 years ago

Last reply by Ernest 1 year ago

  • Archived

UI: Login usernames/passwords drop-down list extends below screen.

The drop-down list with known usernames and passwords extends until below the screen if there is a sufficient number of usernames stored. The funny thing is that the list… (read more)

The drop-down list with known usernames and passwords extends until below the screen if there is a sufficient number of usernames stored. The funny thing is that the list is scrollable by mouse and arrow (up/down) keys, so it wouldn't be necessary to extend the list that far down. Just until the lower boundary of the current firefox windowwould have been sufficient.

The result is that I can't see (nor select) the usernames that are listed below the screen.

Firefox 75 64 bit on Fedora 32.

I hope this description was clear enough as I'm hesitant to include a screenshot showing all usernames involved on those site.

For anyone who wonders why so many logins: it's a list of email adresses currently in use in a webmail service.


Thanks.

Asked by arie_firefox.com 1 year ago

Last reply by cor-el 1 year ago