Showing questions tagged:

I cannot open Firefox due to an error.

I cannot get into Firefox due to an error message that keeps coming up. Your Firefox profile cannot be loaded. It may be missing or inaccessible. I have tried deleting … (read more)

I cannot get into Firefox due to an error message that keeps coming up. Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I have tried deleting and reinstalling it, but it didn't really uninstall completely. I have tried a few suggestions from online, which didn't work. I also tried right clicking on the Firefox symbol and went into some of the different options, but nothing worked for me.

Open 4 50

firefox opens and closes and another window opens.

Firefox opens to yahoo.com then closes and another page opens saying: Unable to connect Firefox can’t connect to the server at report.error-report.com. When I open a ne… (read more)

Firefox opens to yahoo.com then closes and another page opens saying: Unable to connect Firefox can’t connect to the server at report.error-report.com. When I open a new window it connects to yahoo.com.

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Mozilla VPN does not open

I had been using the Mozilla Firefox VPN for a few weeks, but now it will not launch. I sign in without a problem but when I click on the VPN icon on the toolbar, nothi… (read more)

I had been using the Mozilla Firefox VPN for a few weeks, but now it will not launch. I sign in without a problem but when I click on the VPN icon on the toolbar, nothing happens. I just get the pop-up to try the VPN and "Get Started" (see attachment).

Please advise.

Open 4 50

Cannot open Firefox keeps going to new tab at top of screen

I have been with Firefox for years as default browser but recently been having probs. It wont open from Start or my taskbar. Keeps going to New tab at top of screen. T… (read more)

I have been with Firefox for years as default browser but recently been having probs. It wont open from Start or my taskbar. Keeps going to New tab at top of screen. Tried reinstalling but still the same. What has happened?

Open 1 50

FireFox icon on desktop doesn't launch app - it just keeps creating a shortcut

yesterday my email wasn't opening links and then Firefox acted strangely so I cleared the cache. (I'm on windows 11) Today when I clicked on the app icon it created a sh… (read more)

yesterday my email wasn't opening links and then Firefox acted strangely so I cleared the cache. (I'm on windows 11) Today when I clicked on the app icon it created a shortcut instead of launching Firefox. What is going on? I have used FireFox as my default browser for the past 15 or more years and I don't want to switch to Chrome or MS Edge.

I was able to open Firefox by going to the app under settings - but that is not how I have done it before.

Any thoughts as to what is happening?

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Compatibility Issues with AMD Adrenalin

Firefox often interferes with AMD Adrenalin. If features provided by AMD—such as the performance overlay and recording functions—don’t work properly while playing a game,… (read more)

Firefox often interferes with AMD Adrenalin. If features provided by AMD—such as the performance overlay and recording functions—don’t work properly while playing a game, closing and reopening Firefox usually resolves the issue. Also, after installing the latest AMD driver (version 26.6.2) today, a specific game won’t even launch. However, if I close Firefox in this state, the game surprisingly runs without any issues. I’ve long suspected that Firefox has poor compatibility with AMD, but preventing games from running seems to be taking it too far. I hope they will collaborate with AMD to ensure these issues no longer occur

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for two weeks now, whenever open firefox my laptop freezes affecting all other programs

I have used firefox for 13 years now and I have never had any major issues with it. but recently I have noticed that whenever I open it on my laptop, the laptop freezes a… (read more)

I have used firefox for 13 years now and I have never had any major issues with it. but recently I have noticed that whenever I open it on my laptop, the laptop freezes and then a black screen, then a mozzila firefox crash dialog box. sometimes I am forced to hard restart the laptop then use another browser. I still want to continue using Firefox but that issue is really frustrating.


Thank you

Open 3 30

When starting firefox the tabs show and then immedately disapear - can only forcequit trying again

When starting firefox I had 5 windows open. After a MAC notebook restart, I tried to open firefox and then the five pages showed to disapear when I clicked on one - nothi… (read more)

When starting firefox I had 5 windows open. After a MAC notebook restart, I tried to open firefox and then the five pages showed to disapear when I clicked on one - nothing can be seen. On the firefox icon I cannot do anything other than look at "About firefox" to learn that it is up to date. I have no idea what to do to get it started again ... thank you so much for any guidance here

Open 3 30

URGENT!!!! I need my previous firefox restore as it has all my apps and passwords

Hello I kept getting crashed error everytime I open firefox. It prompted me to update which I did and install. I LOST ALL my apps and passwords that was shortcut on firef… (read more)

Hello

I kept getting crashed error everytime I open firefox. It prompted me to update which I did and install. I LOST ALL my apps and passwords that was shortcut on firefox. I need that restored as it has a lot of my business access links to sites.

Additionally firefox keeps crashing and giving me error message to restore or close. I click close but I also clicked restore and it still kept on giving me issues. It's causing me a lot of stress.

Please get back to me asap [redacted phone# and email from public community support forum]

Open 1 20