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Clearing Cache/cookies

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with t… (read more)

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

Asked by 57ws2qwr9w 4 months ago

Last reply by cor-el 4 months ago

My saved logins are gone after Firefox "wrong way" synced my profile to a device without my logins

I used Firefox's saved logins feature for years and had over 100 logins saved on my laptop. I also use Firefox on my IOS phone. After an update (I don't know which one,… (read more)

I used Firefox's saved logins feature for years and had over 100 logins saved on my laptop. I also use Firefox on my IOS phone.

After an update (I don't know which one, updates are frequent), the app on my phone stopped showing my passwords for most of my accounts. For example, in the passwords section of my Firefox IOS app, it would show the names of the over 100 websites I had saved logins for, but would say there was nothing saved as an email/username or password, just empty boxes. There were 8 logins for accounts I had created on my phone, and those ones did display.

I eventually got tired this and tried to sync my account so I would have all of the passwords I saved on my laptop and on my phone, but Firefox, instead of combining the over 100 logins on my laptop with the 8 logins on my phone, removed all of the over 100 logins I had saved on my laptop and replaced them with the 8 logins that were saved on my phone. My phone also still has the 8 logins.

Now I am missing most of my logins, including the email accounts I used and passwords. This is a big issue for me because I've used multiple emails across my accounts. Resetting all of my passwords will be impossible, and I need to access the over 100 saved logins that are no longer on any of my devices.

I followed the instructions in the "Recover user data missing after Firefox update" support page. The only other profile that showed up for me has no logins saved at all, so that's a dead end. I read other pages about "wrong way syncing", but its too late for me to try to tell Firefox my laptop was the master account because the damage is already done.

I need to know if there's a way to recover my profile with all my accounts. Please, share any information that could be helpful. I need it badly.

Edit: grammar mistakes

Asked by polland 5 months ago

Last reply by Paul 5 months ago

Recommended articles- Pocket

How most of the the "serious" articles of those recommended come from moderately left to very left sources. The well-intentioned but hopelessly misguided (and often destr… (read more)

How most of the the "serious" articles of those recommended come from moderately left to very left sources. The well-intentioned but hopelessly misguided (and often destructive) selections from the NYT, Atlantic, Vox, New Yorker, etc. are of little little interest or use to me. Please consider articles and opinion pieces from the WSJ. American Spectator, NR, etc. as well. You might just increase revenue and profit. Thanks! Ted Alpert

Asked by thalpert 5 months ago

Last reply by Paul 5 months ago

Strange Blue Thing On New Tab When Opening NewTab

only sometimes, when i get a new tab, from double click or anywhere else, appears a blue circle on the left side of the tab bar, it comes from the browser it gets bigger.… (read more)

only sometimes, when i get a new tab, from double click or anywhere else, appears a blue circle on the left side of the tab bar, it comes from the browser it gets bigger. ive just seen it from the corner of my eye. it just happens real quick

can someone help

Asked by tunescool 5 months ago

Last reply by cor-el 5 months ago

YouTube Latest Videos Box Now Showing After Update

Hey there! After updating Firefox to 121.0.1 YouTube latest videos box not showing. It appears for a few seconds after page is loaded, but then just disappears. Checked o… (read more)

Hey there! After updating Firefox to 121.0.1 YouTube latest videos box not showing. It appears for a few seconds after page is loaded, but then just disappears. Checked on another computer -- the same issue, although in 120.0.1 works fine.

Asked by piano-event-44 5 months ago

Last reply by jonzn4SUSE 5 months ago

Drag and drop onto bookmark icon no longer works Firefox 120.01 (2023)

Two computers. Both computers name version of Firefox and same version Of Windows 10. On computer 1 drag and drop no longer works. I can click star next url and manually … (read more)

Two computers. Both computers name version of Firefox and same version Of Windows 10. On computer 1 drag and drop no longer works. I can click star next url and manually to bookmark toolbar. I also cannot reorder on tool bar by dragging and dropping by selecting.

How do I know I'm doing it correctly? On computer 2 it works exactly as should. Click on padlock and drop or click on entry and toolbar and reorder. Same extensions etc and do not have a bookmark extension though have tab session manager. Same version both computers. Only difference in browser is number of tabs open. x 10 difference in number of tabs open computer 1 versus 2.

If I put firefox in troubleshoot mode with extensions etc off or create a brand new profile and try same problem.

Asked by jkannry 5 months ago

Last reply by zeroknight 4 months ago

Firefox and Chrome causing each other to crash

This doesn't happen every time, but certainly more frequently than it should. Is there anything that can be done about this. Is this about competing for resources. Max… (read more)

This doesn't happen every time, but certainly more frequently than it should. Is there anything that can be done about this. Is this about competing for resources. Maxing out the CPU?

Just now occurred. Firefox closed shortly after opening Chrome. No crash notification. Then, Chrome froze, with one of those "Close program or wait" messages.

Asked by noel_envode 5 months ago

Last reply by Paul 5 months ago

Firefox shows garbled text since 121.0

Ever since the last update the browser's font has been garbled (tabs, address bar, settings page, etc). Some websites show this problem too. I tried downgrading back to… (read more)

Ever since the last update the browser's font has been garbled (tabs, address bar, settings page, etc). Some websites show this problem too.

I tried downgrading back to 119 and it displays fine. I was force updated back to 121 and it's broken again.

Asked by dale 5 months ago

Last reply by cor-el 5 months ago

Getting to costco.ca blocked during past few days - disabling tracking does nothing!

Getting to www.costco.ca impossible during past few days - disabling tracking does nothing! Tried relaxing most security and tracking settings, still no results. MS Edge … (read more)

Getting to www.costco.ca impossible during past few days - disabling tracking does nothing! Tried relaxing most security and tracking settings, still no results. MS Edge works just fine, like Firefox used to until now. Guess it's time to switch if no other option.

Asked by Gabriel C 4 months ago

Last reply by zeroknight 4 months ago

My Upspot Account doesn't Open

Secure Connection Failed An error occurred during a connection to m.upspotacademy.com. PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR The page you are trying… (read more)

Secure Connection Failed

An error occurred during a connection to m.upspotacademy.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Abdul Halim Accountant 5 months ago

Last reply by zeroknight 5 months ago

File save will not allow me to only ask before saving.

Hi, I read through another thread where someone was having this same issue and there was no resolve because no one seemed to understand the issue. My issue is that I can'… (read more)

Hi, I read through another thread where someone was having this same issue and there was no resolve because no one seemed to understand the issue. My issue is that I can't clear the "Save Files to" setting under "Files and Applications\Downloads" and leave it at "Always Ask". What I wind up with is a lot of clutter in my Downloads folder. So my question is, How do I correct this setting so FireFox stops saving files in places that I don't want them saved?

Asked by Cameron MacDonald 5 months ago

Last reply by Terry 5 months ago

Video playback freezing randomly and audio continues to play

The title describes the problem I'm facing. I don't really use other sites that have videos other than Youtube. But I notice that the videos freeze quite often and audio … (read more)

The title describes the problem I'm facing. I don't really use other sites that have videos other than Youtube. But I notice that the videos freeze quite often and audio just continues to play. The videos then unfreeze and skip multiple frames. I've noticed clearing browser cache seems to help but it doesn't help for longer than a 2 min video at best. At worst, it doesn't affect it at all.

Asked by playergamespro 5 months ago

Last reply by zeroknight 5 months ago

serch problems after installing windows 11

Greetings, After installing WINDOWS 11, the Firefox browser in a search for obscene content on Google refuses to display results of obscene content and claims that the ow… (read more)

Greetings, After installing WINDOWS 11, the Firefox browser in a search for obscene content on Google refuses to display results of obscene content and claims that the owner allegedly locked the option to unlock this. It is important to note that I am the owner of the computer, a 57-year-old adult, and the block only exists in the Firefox browser. I have already tried everything listed on the internet in attempts to find a solution to the phenomenon, including completely removing the browser and reinstalling it, nothing helps. I would appreciate assistance please.

Asked by Yosi Ben-david 5 months ago

Last reply by Paul 5 months ago

sound cuts out on videos

Sound stops in the middle of watching videos on youtube, amazon prime, facebook, etc. Sometimes pausing the video, switching to another tab and switching back will solve … (read more)

Sound stops in the middle of watching videos on youtube, amazon prime, facebook, etc. Sometimes pausing the video, switching to another tab and switching back will solve the problem for a couple seconds, then the sound will cut out again. I've tried: clearing updating the browser, clearing cookies & cache, uninstalling extensions, reinstalling the entire freaking browser. It's driving me bonkers.

Running verson 121.0 on windows 10.

Asked by finch.trash 5 months ago

Last reply by jonzn4SUSE 5 months ago

Passwords and bookmarks lost, after reinstall of PC and logon to mozila sync account.

I have multiple times format pc and then instal firefox and log on in sync and i get back all of my bookmarks and paswords. But today that was not the case. What i did… (read more)

I have multiple times format pc and then instal firefox and log on in sync and i get back all of my bookmarks and paswords. But today that was not the case.

What i did difrently? I loged in with google account instead of email and password on sync page. (from the begining i newer joined my google email with google account in mozila sync service, i always loged in with email and password.) And somehow mozila created new account which is empty ??? If i log out of firefox sync and log in with email and password then i get again redirected to this new firefox sync account which is joined with a google account. How can i get back my bookmarks and passwords? I waited for one hour and password section in browser is still empty and no bookmarks in browser. :(

Asked by Mozila User 5 months ago

Last reply by Paul 5 months ago