audio issues

audio stops completely for exactly 0.4 seconds when un-pausing video, this affects any "interruptions" including skipping around, clicking on timestamps and any ohter typ… (read more)

audio stops completely for exactly 0.4 seconds when un-pausing video, this affects any "interruptions" including skipping around, clicking on timestamps and any ohter type. issue stops completely when another youtube tab with a video playing is currently active.

i have tried any regular troubleshooting tips, including any and all forums i've found online to no avail. this is not happening in any other browser.

Open 1 1065

Im unable to download a PIA's VPN for windows, everytime i navigate to it, firefox serves a server error

I got to PIA's website, i navigate to the download vpn section and from there, firefox blocks the connection and says the server is offline, Ive just done this chrome and… (read more)

I got to PIA's website, i navigate to the download vpn section and from there, firefox blocks the connection and says the server is offline, Ive just done this chrome and edge with no issue, my issue is that its not only this site itll do this on.

Open 3 454

recent firefox update can no longer copy and paste when creating a blog post in Squarespace

recent firefox update can no longer copy and paste when creating a blog post in Squarespace, I have been using squarespace for around 15 years for my websites and I have … (read more)

recent firefox update can no longer copy and paste when creating a blog post in Squarespace, I have been using squarespace for around 15 years for my websites and I have never seen this issue, Firefox 15.1 installed and all of a sudden when trying to create a blog post in Squarespace, when I right click a text box pop up and it no longer says paste so I can no longer copy and paste text - this is more than a little annoying, you will not be surprised to know that I am now using Chrome to create my posts, there is no issue in chrome. I am a firefox geek! how can i solve this problem, I just did another update from Firefox, the issue remains I have been using computers for 40 year so I am not a novice but software glitches, I am lost

Open 21 346

free VPN

What are the step-to-step instructions in order to use Free VPN? (see attached image) I did a query on the web and it came back stating that Firefox VPN was not free. I… (read more)

What are the step-to-step instructions in order to use Free VPN? (see attached image) I did a query on the web and it came back stating that Firefox VPN was not free. I am confused. Thank you for your prompt assistance.

Open 12 1 336

"Moz-extension" from My Financial Expert, scam?

Every time I see a box to enter a username or on some websites, any box that needs information filled in, a pop-up box appears that says "unlock your password manager." I… (read more)

Every time I see a box to enter a username or on some websites, any box that needs information filled in, a pop-up box appears that says "unlock your password manager." I was finally able to get to a website at moz-extension://b5ea3638-1832-4174-a490-4c5e77c0dbc6/html/index.html. The page says "Welcome My Financial Expert Password Manager securely stores, organizes, and autofills your logins, passwords, and more. Sign in to get started." Is this a legitimate mozilla extension? Is this a scam? How do I get rid of it (it's REALLY annoying!)? Thank you for your help and any insight.

Open 3 250

retrieving data after moving from windows to linux

I switched from Windows to Linux. I have signed in and tried retrieving bookmarks, browsing history and passwords, AFTER already having formatted my computer and deleted … (read more)

I switched from Windows to Linux. I have signed in and tried retrieving bookmarks, browsing history and passwords, AFTER already having formatted my computer and deleted Windows. I signed in to the same account, had syncing on, but i can't seem to get any of the stuff back. I didn't have any additional backup files with those. Is there anyway i could somehow restore it all? The bookmarks are most important to me out of those. I'd be extremely grateful for any help

Open 1 248

Unable to go to macys.com

I tried to go to Macys.com and got the following message: Access Denied You don't have permission to access "http://www.macys.com/?" on this server. Reference #18.6824c31… (read more)

I tried to go to Macys.com and got the following message:

Access Denied You don't have permission to access "http://www.macys.com/?" on this server.

Reference #18.6824c317.1773777776.8ce30f09

https://errors.edgesuite.net/18.6824c317.1773777776.8ce30f09

Please help as I haven't had this problem before to shop at Macys online. Thank you.

Open 2 240

Firefox sometimes does not recognize a username prompt

Firefox does a good job of filling in username and password prompts. Occasionally, it doesn't. The sign-in prompt for American Airlines is an example. Go to AA.COM and cl… (read more)

Firefox does a good job of filling in username and password prompts. Occasionally, it doesn't. The sign-in prompt for American Airlines is an example. Go to AA.COM and click on the "Log in" button. The prompt box labeled, "AAdvantage® # or username", is not filled in; but the prompt box labeled, "Password" is recognized and filled in. There must be something about the wording or the HTML used for the first box that obscures the requested information.

Open 1 240

i can not log onto delta.com from firefox. the error i get is Access Denied You don't have permission to access this server. Reference 0.c424c317.1773625375.36c3e353

i can not log onto delta.com from firefox. the error i get is Access Denied You don't have permission to access this server. Reference 0.c424c317.1773625375.36c3e353. I … (read more)

i can not log onto delta.com from firefox. the error i get is Access Denied You don't have permission to access this server. Reference 0.c424c317.1773625375.36c3e353. I can log in using a different browser. is there anything i can do.

Open 1 230

Trying to use the new free firefox vpn, but no pop-up to activate?

I am trying to activate the new free VPN feature, however your steps are not matching what's on my screen. The first step from your [Set up VPN] article says: "Look for t… (read more)

I am trying to activate the new free VPN feature, however your steps are not matching what's on my screen.

The first step from your [Set up VPN] article says:

"Look for the VPN setup prompt in the top-right corner of your Firefox toolbar.

   Click Next to begin the setup process. "

Yet I am not receiving this prompt.

I have logged into my account, encountered issues with my authenticator app and back up keys not being saved, and so signed up with a new mozilla account using my secondary google email. (This account I am raising this ticket with now. My primary account/email is [edited email from public] @gmail.com).

Hoping you can clarify or give an easy route into activating this wonderful new service you've announced. Am I right in understanding that it is different (ie. built-in and free?) to your Paid Service ?

Open 4 229