Firefox Community Forum

I'm signed up and I get a window that says, to turn on VPN, Click the Turn On button. When I click VPN near the upper right corner of the browser, I see only a Get Started button, no Turn On button. If I click the Get Started button, it re-opens the window that indicates I'm signed in and tells me to click the Turn On button, again.

Can you assist?

Thanks much, Ken

Hello. I have been trying to use the Firefox built-in VPN. I click on the VPN icon, click "get started" and it asks if I would like to continue with my Mozilla account. I click "Continue" and it says I am signed in and to click the VPN icon again to turn on the VPN. When I click the VPN again, it does not give me the option to turn it on. It only shows the "Get Started" button again and starts the process over. (see attached image)

Michael Samitz mike@imasupport. mike869 (if that helps any)

My VPN Subscription ceased as I am no longer able to Use Mozilla VPN on desktop or android.. I have updated, downloaded new and can neither access on desktop or android. When I was able to log in, I found NO Active subscription, yet I have the receipt showing I should. I found a "MOZILLA" support page that stated how to recover, yet it was out of date and did NOT accurately show the same screen that I see. It shows that an "Already Subscribed" link should be on the page that shows the subscription packages. However, there is NO SUCH link on either my desktop or android app. I have the invoice (#5DF026AB-004) dated February 26, 2026 for an total amount of 90.67 with card ending in 9143. And it has been working fine till about 3 weeks ago. Since then I have sent 2 emails to vpn_support@mozilla.com with NO response or action taken. Therefor I have little faith that this ticket will get any more attention. However, it if does..... thank you -thank you. And I hope you can get my subscription back on line as this has greatly hampered my business operations as I am constantly out of country. I also feel that I am not out of line by asking for some credit as for this has been a problem for many weeks. I paid for a service which I have not been able to use, or even get adequate support to fix and have spent countless time and effort dealing with this issue.

I wanted to try the free Firefox VPN but I cannot see the setup button on the toolbar. The instructions say it should be top right, but it isn't there. I am using version 152.2.04 and am in UK and I have had the notification that it is available. Why can't I see it? Why can't I switch it on?

I have been using Surfshark, could this be part of the problem? I have tried switching it off but it makes no difference.

When trying to turn on the free VPN in my browser, I get stuck in a never-ending loop: I click on the VPN icon, then on the "Get started" button, which opens a new tab where I am asked to log in, I log in successfully, try to turn on the VPN in the open panel, but it again only shows the "Get started" button.

I have also created a different account on Mozilla and with that one the VPN worked without any problem...

I am from China and have been using the beta VPN from Firefox since it was released months ago. Today(7.3) I found the button becomes like the image——this means it is reset?

I pushed the "start using" button to find a redirection to log in, like the second image.

I continued——and it said I can directly turn on the VPN in the previous place——I continued——and there was still like the first image, I pushed the button again to fall into the cycle endlessly

When I click on the Mozilla VPN app icon in the Mozilla Browser it requests that I download something rather than just turning it on. This is recent and I've never experienced it before... I have tried everything I can think of, but cannot get it to work properly...