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  • Archived

A Windows update caused all my bookmarks and history (and most cookies) to disappear. Im on Firefox 68.10.0esr

Edited to correct some history -- so the followng transcript may be a bit out of synch -- I will state my current question below. Two things happened at the same time --… (read more)

Edited to correct some history -- so the followng transcript may be a bit out of synch -- I will state my current question below.

Two things happened at the same time -- I uninstalled Adobe Flash, and a Windows Update ran. I didn't notice the Windows update, so I blamed the wrong thing, the Flash uninstall. It was WIndows.

The Windows update caused all my bookmarks and history (and most cookies) to disappear. I'm on Firefox 68.10.0esr

I found my Profiles at C:\Users\[me]\AppData\Local\Mozilla\Firefox\Profiles but I don't understand what's in there enough to fish the bookmarks out, and I don't see anything that looks like "15 backups" promised by the Mozilla help pages.

Where are my Bookmark backups?

Asked by BostonBowTie 1 year ago

Last reply by Terry 1 year ago

  • Archived

PDF download button needs Save As

I'm on Mac. When I open a PDF in Firefox I get a print button and a download button. The download button does not offer a Save As option. It simply uses the name used in … (read more)

I'm on Mac. When I open a PDF in Firefox I get a print button and a download button. The download button does not offer a Save As option. It simply uses the name used in the browser - often this is a number or day or some other appellation that is less useful than allowing me to rename the PDF myself. Chrome offer to rename the file before saving but I hate Chrome.

Maybe I'm overlooking something?

Asked by junk8 1 year ago

Last reply by Philip 1 year ago

  • Archived

firefox crashing - is there FF support we can pay for help?

we have all Win10 in our enviromnet with 200+ endpoints all running FF as default browser. Our core banking platform is supported in FF and many of our 3rd party apps re… (read more)

we have all Win10 in our enviromnet with 200+ endpoints all running FF as default browser. Our core banking platform is supported in FF and many of our 3rd party apps require us to use FF. Since the FF update in June, we are having random users crash everyday and the only thing that will get them working is to re-install FF we have the latest ESR and the regular version all on latest versions . Out of 200 or so PCs, we have at least 4 or 5 random users crashing daily. its not happening for me, but for many others its a regular thing.

Is there a paid option for FF support to help troubleshoot this? we cannot just go to another browser at this time. below is an example of error. can provide crash reports if needed. we have sent some crash reports but nothing so far has fixed this. Boss man thinks its due to one program or another causing this to close xul.dll __ just started crashing again with every launch.

AvailablePageFile: 10948079616 AvailablePhysicalMemory: 3160023040 AvailableVirtualMemory: 138531589087232 BreakpadReserveAddress: 2081169473536 BreakpadReserveSize: 83886080 BuildID: 20200429190206 CPUMicrocodeVersion: 0xb4 CrashTime: 1588969132 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1588767561 ModuleSignatureInfo: {"McAfee, Inc.":["EpMPThe.dll","EpMPApi.dll"],"Microsoft Corporation":["msvcp140.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["nsi.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","winmm.dll","webauthn.dll","DWrite.dll","wsock32.dll","WINMMBASE.dll","usp10.dll","wbemsvc.dll","wbemprox.dll","wbemcomn.dll","version.dll","dbgcore.dll","dbghelp.dll","wtsapi32.dll","dhcpcsvc.dll","avrt.dll","credui.dll","nlaapi.dll","d3d11.dll","wshbth.dll","uxtheme.dll","dwmapi.dll","ntmarta.dll","DXCore.dll","dxgi.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","userenv.dll","umpdc.dll","powrprof.dll","msasn1.dll","kernel.appcore.dll","profapi.dll","windows.storage.dll","msvcp_win.dll","cryptsp.dll","bcrypt.dll","wintrust.dll","ucrtbase.dll","gdi32full.dll","crypt32.dll","KERNELBASE.dll","cfgmgr32.dll","bcryptPrimitives.dll","win32u.dll","oleaut32.dll","msvcrt.dll","sechost.dll","user32.dll","advapi32.dll","psapi.dll","SHCore.dll","shlwapi.dll","combase.dll","ws2_32.dll","setupapi.dll","imm32.dll","clbcatq.dll","shell32.dll","gdi32.dll","rpcrt4.dll","ole32.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 1414 StartupCrash: 1 StartupTime: 1588969132 SystemMemoryUsePercentage: 62 ThreadIdNameMapping: 680:"Gecko_IOThread",18824:"JS Watchdog",19360:"JS Helper",2804:"JS Helper",1884:"JS Helper",14320:"JS Helper",1656:"JS Helper",13604:"JS Helper",12392:"JS Helper",16680:"JS Helper",4912:"Timer",16648:"Link Monitor",12732:"Socket Thread",15080:"BGReadURLs",6128:"LSP Annotator", Throttleable: 1 TotalPageFile: 18174980096 TotalPhysicalMemory: 8511303680 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 3.04721 Vendor: Mozilla Version: 68.8.0

This report also contains technical information about the state of the application when it crashed.

Asked by gdonohue 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Updates hide all website buttons and switches

Please Quit The Constant Update Windows until the newer Firefox versions actually work for W7!!!! Remember , W7 computers are not able to get the updates for make whatev… (read more)

Please Quit The Constant Update Windows until the newer Firefox versions actually work for W7!!!! Remember , W7 computers are not able to get the updates for make whatever is making all site buttons and switches disapprear. To new Firefox is also like Malware, very time consuming to uninstall, and I only can go to the latest full version I had saved. I have been a loyal user and contributer since the beginning, so Please Make Forefox Polite Again!

Asked by wdhc 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Java in context with firefox 68.10.0esr

Hi, I need to use a german authority website in context with firefox (68.10.0esr) to transfer data to the authority. After putting in the data and choosing a ZIP file for… (read more)

Hi,

I need to use a german authority website in context with firefox (68.10.0esr) to transfer data to the authority. After putting in the data and choosing a ZIP file for upload, a app (java) should open. This is a governikus secure software to confirm my identity by using a card reader and a trustworthy ID card. But the java app doesn't start. I use java 8.251. I have removed all popup blockers. The versions I use are recomended by governikus. I tried this with the microsft IE11 as well, doesn't work ... Could the problem be java sript? I have to activate it but I don't know if it is activated and I don't know how to activate

I hope you deliver the solution ;-)

Regards

Asked by user.4711af 1 year ago

Last reply by James 1 year ago

  • Archived

Searching Google from Address Bar tries to go to a page and not search

Hi, I had asked already this question and it didn't get any answer. It is pretty annoying so I will post it again. When I search in the address bar ONE word and tap enter… (read more)

Hi,

I had asked already this question and it didn't get any answer. It is pretty annoying so I will post it again.

When I search in the address bar ONE word and tap enter Firefox tries to go to this page (without the .com) it takes a while and eventually shows the google results.

It is very tedious

I have to select the search option in the drop down menu.

Also no search recomendations

Attached a screenshot

What can I do to search directly?

thanks

Asked by davidgruty1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Open JPEG picture in Firefox with Paint

Hi everyone, When I open a PDF file on Firefox, it is opening with Adobe Reader. But when I click in a link of a picture in JPEG format en Firefox, it is opening in a new… (read more)

Hi everyone,

When I open a PDF file on Firefox, it is opening with Adobe Reader. But when I click in a link of a picture in JPEG format en Firefox, it is opening in a new tab in the browser. I would like to set by default paint. How can I change that please ?

Best regards,

NK

Asked by najith.kalairuban 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Ctrl + mouse wheel up or down does not match Ctrl + (+ or -)

I have toolkit.zoomManager.zoomValues set to .3,.33,.35,.4,.45,.5,.55,.6,.65,.67,.7,.75,.8,.85,.9,.95,1,1.1,1.2,1.33,1.5,1.7,2,2.4,3 Those values are not honored by the c… (read more)

I have toolkit.zoomManager.zoomValues set to .3,.33,.35,.4,.45,.5,.55,.6,.65,.67,.7,.75,.8,.85,.9,.95,1,1.1,1.2,1.33,1.5,1.7,2,2.4,3

Those values are not honored by the ctrl + mouse wheel zoom. The mouse wheel only uses increments of 10%. So how do I fix it so the mouse wheel zoom honors toolkit.zoomManager.zoomValues?

Asked by Lady Aleena 1 year ago

Last reply by cor-el 1 year ago

  • Archived

how to backup 100's of firefox extensions individually?? FEBE cannot be seen!

I have a LOT of extensions, that need sorting out due to possible clashes... febe at http://softwarebychuck.com/ was the normal way to save very extension, including ma… (read more)

I have a LOT of extensions, that need sorting out due to possible clashes... febe at http://softwarebychuck.com/ was the normal way to save very extension, including many other things!

I seem to have problems with clashing addons, and need a way to restart fresh, without spending DAYS finding , loading and testing each one, whithout causing a mess..

Asked by comnut 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

BlueScreen when moving Mouse to the MenuBar

hello, since last Update in Windows 10 Enterprise to Build 20231.1000 i get a 'Blue Stop Screen', when i try to move the Mouse Cursor to the MenuBar ONLY of Nightly or Fi… (read more)

hello,

since last Update in Windows 10 Enterprise to Build 20231.1000 i get a 'Blue Stop Screen', when i try to move the Mouse Cursor to the MenuBar ONLY of Nightly or Firefox.

I have the same Error on Nightly AND Firefox, i have restart the Browsers with disabled Add-Ons, i have reset the Browsers, deinstalled and new installed, i have try it with older Versions, but every time, when i come with the Cursor to the MenuBar, Windows stop.

I Know, that the showed Error 'APC_index_Mismatch win32kfull.sys' is a Windows Error, but this Error comes only with Firefox and Nightly, but on no other Software and Programs. I disabled all not neccessary Services, i start with normal Mode, nothing works. i deinstalled a lot of drivers and next try: no Help, same Error.

Also i tried WaterFox, and funnily, there is NO problem or stopping...

Somebody with same problem, somebody know the answer?

Asked by abellacom 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

screen share

'''i tried to start screen share but this happened''' camera is not supported by your current browser. can anyone please tell me how can i fix this. … (read more)

'''i tried to start screen share but this happened''' camera is not supported by your current browser.

can anyone please tell me how can i fix this.

Asked by faisal hassan 1 year ago

Last reply by davidcalvert 1 year ago

  • Archived

CAN I Copy profile to laptop

I'm buying a new win 10 laptop soon. Is it possible to copy the the settings from a virtual windows 10 64 bit I just set up. It is easy to export the bookmarks as html … (read more)

I'm buying a new win 10 laptop soon. Is it possible to copy the the settings from a virtual windows 10 64 bit I just set up. It is easy to export the bookmarks as html but could i set up the desktop/add ons etc. I have used classic shell and winaero tweak to make it look like win 7. I don't like 10 and would be buying 7 if i could.

Could i copy the profile onto the laptop. I think the laptop is 64 bit, would it matter if it wasn't

This PC is win 7 64 bit desktop and i know the firefox 77.01 is out of date. I don't like the changes

Asked by GardenSurfer 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

portable firefox , regitry on windows, add-ons

I work on computers without admin rights, and i can't install add-ons, how to make a true portable Firefox without using registry at all I really don't understand that a … (read more)

I work on computers without admin rights, and i can't install add-ons,

how to make a true portable Firefox without using registry at all

I really don't understand that a free software allows such a blocking, even if chrome doesn't pose any problem with add-ons.

is there a way to lanuch firefox with a option to not use registry or to redirect registry in file or in a not locked custom registry like

hkey_local_machine/software/policies/Mozilla_portable/Firefox

or something like that ?

Asked by jrmouraz.jrm 8 months ago

Last reply by FredMcD 8 months ago