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I lost all of my old data (Bookmarks, History, Passwords)

I did an hardreset to my computer yesterday, today I logged in to my FireFox account and now all of my stuff (History, Passwords, Bookmarks) are from 2020. I don't have a… (read more)

I did an hardreset to my computer yesterday, today I logged in to my FireFox account and now all of my stuff (History, Passwords, Bookmarks) are from 2020. I don't have any backup, what do I do?

Asked by Matan 12 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Logging onto DVLA

I am unable to login to the DVLC. I get as far as the enter reg number of a car to check it,s been taxed. Then after I input the reg number the next page tell me it is an… (read more)

I am unable to login to the DVLC. I get as far as the enter reg number of a car to check it,s been taxed. Then after I input the reg number the next page tell me it is an insecure page. This also happens on my laptop. On both desktop and laptop I am using firefox with duck duck go as an add on. However. In using my mobile with the stand alone duck duck go browser, I can log in and complete the task. This points to a problem with Firefox. Any advice's. This seems to be recent as I have used the laptop and desktop to use the check for a taxed car system ok in the past.

Asked by crhogan4 23 hours ago

Last reply by zeroknight 9 hours ago

Website rejects Firefox Browser

Website is being set to reject Firefox browser only, asks me to use alternative, why? Enter site: https://mylotto.co.nz/ this appears https://mylotto.co.nz/site-unavai… (read more)

Website is being set to reject Firefox browser only, asks me to use alternative, why?

Enter site: https://mylotto.co.nz/

this appears

https://mylotto.co.nz/site-unavailable

thanks Gary

Asked by grasshopper1969 12 hours ago

Last reply by zeroknight 11 hours ago

Download new version nag

I have been getting the "new version available, download now nag for over 2 weeks, and I have the latest version. Still get this issue repeatedly every day. Starting to b… (read more)

I have been getting the "new version available, download now nag for over 2 weeks, and I have the latest version. Still get this issue repeatedly every day. Starting to become an every hour nag to update and install latest version of Firefox. Refuse to use Microsoft Edge or Chrome, and will switch off Firefox too if not rectified.

Asked by Grizz B 1 day ago

Last reply by James 20 hours ago

Why is Firefox using so much memory for GPU processes?

Hi there, I have noticed that my Win11 Asus laptop is always short on RAM (16GB available), with Firefox taking up a significant amount even with only a few tabs open. … (read more)

Hi there, I have noticed that my Win11 Asus laptop is always short on RAM (16GB available), with Firefox taking up a significant amount even with only a few tabs open.

As you can see by the attached image, when I go to 'about:processes' it shows that GPU processes alone are taking up nearly 1GB of memory, with the only tab running being the 'about' page. I only have 6 extensions (uBlock Origin, Zotero, Containers etc) none of which are meant to be RAM intensive.

What are these GPU processes that are running, and how can I reduce the memory used by them?

Thank you.

Asked by Jordan Mccullough 1 day ago

Last reply by TyDraniu 1 day ago

Disable "reCaptcha"

This has started to happen whenever I try to do a Google search. I type in something into the search box and before I can go any further I'm hit with having to go throug… (read more)

This has started to happen whenever I try to do a Google search. I type in something into the search box and before I can go any further I'm hit with having to go through reCaptcha. This is a major pain in the butt. How can I disable this?

It doesn't happen when I use other search engines - just Google.

Thanks... any help would be appreciated!!!

Asked by bobbyt9999 1 day ago

Last reply by zeroknight 1 day ago

Downloading report results in xlsx or pdf are blocked at first and when released they are corrupted

Since the last upgrade of firefox to version 125 we cannot download anything anymore from our internal servers using firefox. At first the download is blocked because of … (read more)

Since the last upgrade of firefox to version 125 we cannot download anything anymore from our internal servers using firefox. At first the download is blocked because of an insecure source (but the server is on our internal LAN). Then when we choose to allow it anyway, the file always is corrupted. That means we cannot save any report results anymore.

I already tried to uninstall firefox and install an earlier version (124) but the result was the same.

Please help to solve this issue asap

Asked by Louis 1 day ago

Last reply by Agent virtuel 1 day ago

When searching with google it always opens a new Tab with some not working Address

When searching with google it always opens a new Tab with some not working Address. Whether i just search or click on pictures or look at a picture more in detail it alwa… (read more)

When searching with google it always opens a new Tab with some not working Address. Whether i just search or click on pictures or look at a picture more in detail it always opens this tab: Look at picture: At this point it is really annoying and in the settings of the browser i don't seem to find a solution. Please help.

Asked by Politiv Christoph 5 days ago

Last reply by cor-el 1 day ago

Decryption tool for passwords in Firefox

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software th… (read more)

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.


We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Asked by darrenallen73 1 month ago

Last reply by TechHorse 2 days ago

Update 125.0.1 (64 bit) tabs disappear

After updating to 125.0.1 (64 bit) all my existing tabs were wiped out. Restoring the tabs does not solve the problem. Every time I close Firefox the tabs disappear. … (read more)

After updating to 125.0.1 (64 bit) all my existing tabs were wiped out. Restoring the tabs does not solve the problem. Every time I close Firefox the tabs disappear.

Asked by Robert Gates 2 days ago

Last reply by cor-el 2 days ago

Emails

Outlook is not working properly in Firefox. Works fine in other browsers but I prefer Firefox. It is only showing the first 20 or so e-mails, will not show e-mails in a… (read more)

Outlook is not working properly in Firefox. Works fine in other browsers but I prefer Firefox. It is only showing the first 20 or so e-mails, will not show e-mails in any other box, i.e sent etc.

Asked by HDIVER 3 days ago

Last reply by jonzn4SUSE 2 days ago

Blocked pages

When I try to access my payment preferences page on xfinity.com, the page goes blank and it appears that it is being blocked. I can't figure out how to unblock it. I had … (read more)

When I try to access my payment preferences page on xfinity.com, the page goes blank and it appears that it is being blocked. I can't figure out how to unblock it. I had to use Microsoft Edge to access the page to change my information. Can you please assist?

Asked by Neil 2 months ago

Last reply by jonzn4SUSE 2 days ago

Firefox Memory leaking when i'm on e-mail site

Hello there i use wp.pl for mailing and after i stay on the page for too long the browser lags and it starts to use a lot of memory like from 4GB to even 8GB … (read more)

Hello there i use wp.pl for mailing and after i stay on the page for too long the browser lags and it starts to use a lot of memory like from 4GB to even 8GB

Asked by Red 3 days ago

Last reply by zeroknight 3 days ago

Open/Save File dialog freezes Firefox

When saving/opening file dialog is on screen the whole program freezes and take forever to unfreeze to the point I have to force quite the program. The problem seems to b… (read more)

When saving/opening file dialog is on screen the whole program freezes and take forever to unfreeze to the point I have to force quite the program. The problem seems to be only in Firefox.

Safe mode - same problem, Have done a complete refresh - same problem. Clean uninstall and reinstall - same problem.

Have moved to Chrome - similar problems.

Asked by Anthony Attard 3 days ago

Last reply by cor-el 3 days ago