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History is not being deleted

Despite many attempts at fixing including reinstalling FF, highlighting various drop downs in the history menu like the "everything section", every two hours etc. Nothin… (read more)

Despite many attempts at fixing including reinstalling FF, highlighting various drop downs in the history menu like the "everything section", every two hours etc. Nothing seems to work and I end up deleting the history one by one. Thank you

Asked by midogsrgr8 19 hours ago

Last reply by cor-el 14 hours ago

The latest update has broken my firefox

The most recent update, has caused my firefox to not work properly. Firstly i noticed that it reset all my extensions and themes and now i have noticed that it has affect… (read more)

The most recent update, has caused my firefox to not work properly. Firstly i noticed that it reset all my extensions and themes and now i have noticed that it has affected some sites i was storing data on, for example, i use a site which keeps a track of all the camos i have achieved for Call of Duty MW3. This has now been reset. These can all be redone, but it is something i shouldn't have to do, with an update, as it has never happened before with a firefox update. The way it has been going, i am sure i will find more errors with firefox. Hopefully something can be done, maybe not in this instance but in future "Improvements", as it is not a good user experience!

Asked by biggontour 1 day ago

Last reply by jscher2000 - Support Volunteer 17 hours ago

Malware or Riskware

I am getting ALOT of these popups in my brower now. Domain: militantwitnessfelon.com, IP Address 192.243.59.13. This any many others are shown as being in the firefox.e… (read more)

I am getting ALOT of these popups in my brower now. Domain: militantwitnessfelon.com, IP Address 192.243.59.13. This any many others are shown as being in the firefox.exe file. There are several others; Domain: aoms8xa9b.com IP Address 212.117.190.104; several other IP Addresses also. How do I get rid of these? Malwarebytes is blocking these now.

Asked by Mikes Surface Tablet 19 hours ago

Last reply by jscher2000 - Support Volunteer 18 hours ago

Why does Which? via FF keep asking me about cookies?

Despite having logged into Which? via FireFox, and accepted all cookies I am asked again and again on every Which? page about cookies. How can I stop this? Is this Whic… (read more)

Despite having logged into Which? via FireFox, and accepted all cookies I am asked again and again on every Which? page about cookies.

How can I stop this?

Is this Which? or FF?

Asked by 4chrisamitchell 20 hours ago

Last reply by jscher2000 - Support Volunteer 19 hours ago

Firefox crash, Tab crash (always)

I tryed Firefox 115.8.0esr and 115.9.0esr 32Bit on Windows 7. (78.15.0 works) Firefox crashes(the whole program, i mean no tab) on "about:support" or some pages on suppo… (read more)

I tryed Firefox 115.8.0esr and 115.9.0esr 32Bit on Windows 7. (78.15.0 works) Firefox crashes(the whole program, i mean no tab) on "about:support" or some pages on support.mozilla.org like https://support.mozilla.org/de/kb/firefox-leistungseinstellungen always reproduceable.

I disabled all Addons, i disabled this power optimizion setting, removed usercrome.css same. With Firefox savemode it dont crash. Spyware is blocked, means datareporting/telemetry/ping by disabling the options and empty the urls (like on FF 78 but it dont crash). Somewhere i read firefox can crash on a empty url, but i assume its fixed long time ago. A wrong, unreachable or empty url should not crash on well programming. Think about countrys that blocks urls, adblocker, pihole and so on. I dont remember about what url i read.

Does the savemode revert all about:config settings? What does support.mozilla ask the browser that causes the crash? It know it seems to identify the Browser, but usual its done by useragent and no "internal" communication.

Then FF always crash on ebay.de search if you scroll or change settings while the page is not ready. Spyware is too blocked by Hardware, ebay may wait for some ad? But thats already on FF78 but on 115 it seems more often, this was not with FF 52. But some sites including ebay stops to work with FF52/78 so no choice.

Asked by chkamiga 1 week ago

Last reply by jscher2000 - Support Volunteer 19 hours ago

Norton Safe Search

My default search engine was Norton Safe Search but now it does not appear as one of the options to choose. I cannot remember all of them. Bing and Google are two of them… (read more)

My default search engine was Norton Safe Search but now it does not appear as one of the options to choose. I cannot remember all of them. Bing and Google are two of them but not Norton Safe Search although I have been able to add it to the toolbar. Why is it no longer one of the options?

Asked by ju.col 22 hours ago

Last reply by jscher2000 - Support Volunteer 20 hours ago

Startup - previously opened windows

Hello, Why doesn't "open previous windows" work? It can't be checked off in settings. It seems other people have this problem. Are there any fixes? I have a Windows… (read more)

Hello,

Why doesn't "open previous windows" work? It can't be checked off in settings. It seems other people have this problem. Are there any fixes? I have a Windows computer with Windows 11. It works on my Android phone, but not on my desktop.

Thank you, Tom

Asked by Tom 2 days ago

Last reply by jscher2000 - Support Volunteer 20 hours ago

problems opening firefox after updating windows 10 with (KB5035845) and 10.0.19041.4163

Windows Updates (KB5035845) and 10.0.19041.4163 After these latest updates, EVERY, Firefox browser (derivatives included, i.e. LibreWolf, etc...) are opening VERY slowly… (read more)

Windows Updates (KB5035845) and 10.0.19041.4163

After these latest updates, EVERY, Firefox browser (derivatives included, i.e. LibreWolf, etc...) are opening VERY slowly. Its almost like the browser is freezing while opening for around 10 - 20 sec, then opening. It used to open within a second or two. If I uninstall the updates the problem goes away, BUT, windows re-installs them automatically. After it is up and running its ok. The problem seems to be on startup only.

Asked by engnrman 1 day ago

Last reply by zeroknight 20 hours ago

Latest Firefox has top part of browser window dimmed out even when it has desktop focus

I have the latest version of Firefox (124.0.1) that I'm using on macOS (14.4). The problem is that the whole top section of the browser (tab bar, location bar, and bookma… (read more)

I have the latest version of Firefox (124.0.1) that I'm using on macOS (14.4). The problem is that the whole top section of the browser (tab bar, location bar, and bookmarks bar) is dimmed out a lot of the time. Including when the browser has desktop focus. This, as you might imagine, is very annoying.

Don't know what's changed, I haven't done anything to Firefox that would make this happen. Wondering if this is a bug in the latest version that will be fixed, or if I need to pursue this. My plan would be to log out of my Mozilla account on the browser, reset all the settings, then log back into my Mozilla account in the hopes that this is something that won't survive that process; i.e. not saved in my saved settings.

I'm about at the point of stopping use of Firefox, which I really don't want to do, if I can't fix this due to eyestrain from squinting at dimmed tabs, etc. If this is a release-related problem, I can put up with it until it's fixed.

Asked by MrDoh 1 day ago

Last reply by zeroknight 21 hours ago

Not all animations appearing on Instagram via Firefox on older hardware.

Hi. I have two main Mac computers that I browse the web with, a 2020 iMac 27 with 6-core Intel i5 and Radeon Pro 5300 GPU. My secondary computer is an older mid-2012 MacB… (read more)

Hi. I have two main Mac computers that I browse the web with, a 2020 iMac 27 with 6-core Intel i5 and Radeon Pro 5300 GPU. My secondary computer is an older mid-2012 MacBook Pro with dual core Intel i5 and HD Graphics 4000.

I am aware this Macbook is over a decade old now, and I plan on getting a much newer model within the next couple months. For now, I'll have to make do with this when my iMac is busy with other tasks (mostly rendering video). I have installed all the latest Mac OS updates the Macbook can support, which is Catalina, and Firefox is also the most current version 124.0.1 64-bit.

I tend to use Instagram via Firefox for the most part, and on the iMac, there are these little animations when doing things like double-clicking posts to like them, which causes a small flying heart to appear on the post for about a second. Flipping through multi-image posts is also animated when clicking the left and right buttons, resulting in a slide animation between photos. Small text pop ups also have animation as well.

However, using Firefox on my Macbook, those animations don't appear. I've enabled hardware acceleration, and the animations still don't appear. I've also whitelisted Instagram in uBlock Origin, and the result is the same.

I tested other websites that I can compare with the iMac, like Google Maps and the official Nintendo Animal Crossing website. Both sites run smoothly on my Macbook, with all animations functioning like they should, and Google Street view also being smooth with no visual glitches or other reduced functionality.

I will note the screen resolution on the Macbook is 1366 x 768 compared to the large iMac. My question is this... is Instagram disabling these UI animations on my Macbook due to it's age and/or screen size, is Firefox doing that, or is this a bug in regards to Mac OS Catalina?

These are very simple animations, so it's strange that they don't appear on my Macbook, despite it still being capable of showing web page animations with other sites. The Like animation in particular is helpful as it provides visual feedback to my preferred way of liking posts there.

Asked by wb8979 3 days ago

Last reply by cor-el 1 day ago

Have Win 10 64 bit laptop. Is Firefox 124 a 64 bit application?

1) I Have Win 10 64 bit laptop. Is Firefox 124 a 32-bit or a 64 bit application? How would I know? 2) Will a 64-bit Java Runtime Environment be compatible with FF 124… (read more)

1) I Have Win 10 64 bit laptop. Is Firefox 124 a 32-bit or a 64 bit application? How would I know?

2) Will a 64-bit Java Runtime Environment be compatible with FF 124 - if FF is 32-bit ?

       -----       "      -----                                                                               -  if FF is 64-bit ?

Conversely 3) Will a 32-bit Java Runtime Environment be compatible with FF 124 - if FF is 32-bit ?

       ---------------              "                  ---------------                           -  if FF is 64-bit ?


You can ignore the rest of my questions if you have no time for this.

Hint: Seeing as most software search functions are highly inadequate, I can only expect that AI will slow the workings of all software-operated system to a crawl or to a screeching halt. I see such an obvious lack of willingness to make software work for most people, instead of for the few geniuses who think everything goes without saying, that I have no confidence in software people anymore.

Software was once a promise, 40 or 50 years ago. Now it more and more becomes a promise unfulfilled. And nobody wants to do anything about it. It's not even recognized as a problem. Sadly, this happens in Community operated software like Mozilla just like in the big for profit Apple, Google, Microsoft, etc enterprises. I am trying to be as kind as possible in this.


Extra credit: 4) Why does the search term "Version" produce zero result in Firefox "Settings"? Seems like a very, very common term.

5) I am pretty sure that "Sharing Trouble-shooting Information" will not help you with answering my questions. How much do you want to bet on that?

6) Why can't search software answer a question with another question, asking intelligently for more detail

in order to decipher what the initial question might require to be answerable?

Asked by Astonished_Firefox_User 1 day ago

Last reply by cor-el 1 day ago

password manager is covering up drop down options

On some sites where the field allows you to start entering characters and it filters the drop down options, Firefox's password manager is covering up the drop down and I'… (read more)

On some sites where the field allows you to start entering characters and it filters the drop down options, Firefox's password manager is covering up the drop down and I'm unable to select an option. If I try to use arrows or select some covered up option, it fills with a stored password and gives me an error that it is an invalid entry. How do I get the password manager to stop taking over these fields?

Asked by CEC145 1 day ago

Last reply by cor-el 1 day ago

Unknown Apps running

I am running Firefox. When I open the Task Manager, it shows that there are 13 Apps listed for Firefox with 1 for Runtime Broker. I have only 2 tabs open. Task manager… (read more)

I am running Firefox. When I open the Task Manager, it shows that there are 13 Apps listed for Firefox with 1 for Runtime Broker. I have only 2 tabs open. Task manager shows that all together the Firefox apps are using only 0.4% of CPU, but are using 521.3MB of memory. When moving around the different apps I am using, the non Firefox apps are running more slowly due to the amount of memory used by all these Firefox accounts. I want to know what are these apps and why are they there when I have only the 2 tabs open?

*Email removed for privacy reasons*

Asked by svillecb 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Video playback (and other misc. webapp) issues, which do not occur when using a Private Browser window

I am facing an issue with my Firefox. This most commonly occurs with video playback webapps like YouTube Shorts. Intermittently, but often enough to be incredibly annoy… (read more)

I am facing an issue with my Firefox.

This most commonly occurs with video playback webapps like YouTube Shorts. Intermittently, but often enough to be incredibly annoying!!) videos will stick while audio plays in the background. This does not always happen, but once it starts there seems to be some sort of cooling off period before things work again.

Reddit video player never works, seeming to silently crash - never showing the play button or video controls overlay.

I have had miscellenious other issue with other website that include forms to fill out and navigate where the elements like "next" or "submit" are completely unresponsive.


  • Refreshing the page does not fix it.
  • Clearing Firefox's cache and data did not fix it.
  • "Refreshing" Firefox did not fix it.

Strangely, the same video/page will always work on a Private browser window. I appreciate that these windows don't have extensions active, but I have activated every extension in private browsing and it still works.

The only extensions I have are:

  • Privacy Badger
  • uBlock Origin
  • Bitwarden

I have no idea what it is about my "normal" browser which is broken, and why things are fine in the private window, but this is immensely frustrating.

I really don't want to have to change to another browser (Chrome... ew...) but I need this fixed if I am to continue.

Asked by Paul Naidoo 2 days ago

Last reply by zeroknight 1 day ago

non full screen video player bug exclusive to hulu.com

made this post on reddit too https://www.reddit.com/r/firefox/comments/1bhztyg/non_full_screen_video_player_bug_exclusive_to/ but notice how theres this weird color bar r… (read more)

made this post on reddit too https://www.reddit.com/r/firefox/comments/1bhztyg/non_full_screen_video_player_bug_exclusive_to/ but notice how theres this weird color bar right above the video player, this happens whenever i play anything on hulu.com. any solutions? thanks for any and all responses in advance :)

Asked by astrovink 1 week ago

Last reply by zeroknight 1 day ago

SSL certificate not fully recognized

My webite https://www.tanzaniabirds.net/alphabetical1.htm#gsc.tab=0 has an SSL certificate. The website shows as secure on Edge, Chrome and Safari but not on Firefox. The… (read more)

My webite https://www.tanzaniabirds.net/alphabetical1.htm#gsc.tab=0 has an SSL certificate. The website shows as secure on Edge, Chrome and Safari but not on Firefox. The message on the Firefox secure symbol says parts of the page such as photos are not secure. This website is practically all photos taken by me and friends. What can be done to make it show as secure on Firefox? Thanks.

Asked by ireggert 1 day ago

Last reply by zeroknight 1 day ago

Youtube not showing full video title when hovering if tab is not focused

While hovering over a Youtube video it shows the full video title as "hover text" if the tab is focused. However, if something else, even another Firefox window is focuse… (read more)

While hovering over a Youtube video it shows the full video title as "hover text" if the tab is focused. However, if something else, even another Firefox window is focused hovering no longer shows anything. Is there some kind of setting to change that? I figured it could be browser and Youtube specific because Chrome shows it on Youtube even when not focused, but neither browser shows it on Google search for example, but I'm not sure.

Asked by tomipir2000 2 days ago

Last reply by zeroknight 1 day ago