Firefox Community Forum

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why would I want to donate $ to Mozilla, when the customer service is so poor? My account username is [email address]. This is also my e-mail address. I would like to get my account unlocked so I can sync my passwords.

Thanks,

Joe

Hello! Since the latest update to Firefox (153, I believe) my Firefox has not worked. It starts up perfectly fine, but quickly freezes, becomes non-responsive, and needs to be closed. No matter how many times I attempt to open it, the same thing occurs. There’s been been occasions where it hasn’t frozen immediately so I have been able to turn off hardware acceleration as well as remove my theme and disable all my add-ons/extensions, but this has done nothing. Creating a new profile does not help, nor does trying Safe Mode: the same thing happens no matter what. I tried to reinstall the update, but this also did nothing. I haven’t yet tried to uninstall & reinstall or do a Firefox refresh as those are my last resorts and I won’t do them unless I’m sure they’ll make a difference. I haven’t downloaded any new extensions recently, and this only started happening after the most recent update. I’m not sure what else I can try at this point, and am very frustrated.

For the past few days when trying to use Google search on Firefox I get this message:

"Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?"

Then it makes me jump through several hoops to do a search on google.

This is a Firefox specific message as I can switch to Safari and there is no roadblock.

Is this happening to anyone else?

Any way to resolve?

Why this is a Firefox issue and not other browsers?

Hello, I am experiencing an annoying layout issue with the New Tab page in Firefox. The spacing between my Top Sites icons is way too large, making the grid look unnaturally stretched out and leaving too much empty space on the screen.Here is the weird behavior I noticed:When I run Firefox in Troubleshoot Mode (Safe Mode), the layout looks perfectly fine, tight, and compact — exactly how it used to be.If I use the "Refresh Firefox" feature, the compact layout returns to normal in the regular mode, but only temporarily.As soon as I launch Firefox in Troubleshoot Mode again and then switch back to the normal profile, the layout breaks once more, and the huge gaps between the shortcuts reappear. (the white bar is the safe mode)

I reinstalled Firefox and can no longer access features by clicking on tabs or menu buttons at the top of the screen. That was most convenient. The Microsoft browser doesn't have the access along the top of the screen either. Please let me know if that is an option in Firefox. Thank you.

I am on Mac Mojave 10.14.6 using Firefox 115.36 Oesr on esr update channel for many years. Unable to access Billpay due to message saying outdated browser yet Firefox says Firefox is up to date on the drop down box for Firefox. Up until tonight I had the ability to select option of "Continue with outdated browser" but did not have that option today. Should I contact Billpay as well as you?

I have cleared all logins and ALL browser cache and cookies, checked for updated version (running 155.0.1 for Mac OS) and restarted the browser. But still get a BAD REQUEST error when trying to access someone's Calendly page. I can load the main website of Calendly, but it will not load specific person's calendar.

I tested this in Chrome and in Safari and there are no issues loading someone's Calendly page. Here is an example account. https://calendly.com/rickcoughlin

I have also tried this in Private Mode. Can someone help?