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Cannot access Virgin.com Account or e-mail since last Mizilla Update

I can't access my Virgin e-mail. I sign in with usual e-mail and password, then click and the link just doesn't work. The same when I ry to access my Virgin account detai… (read more)

I can't access my Virgin e-mail. I sign in with usual e-mail and password, then click and the link just doesn't work. The same when I ry to access my Virgin account details. Sign in and the links just don't work. It was fine yesterday, but there has been another Mozilla 'Update' which has 'Broken' the Virgin site! Can I roll back to the previous version of Firefox? There does seem to be an awful lot of updates; every few days it sems. Why?

Asked by Gemini Idf 3 weeks ago

Last reply by James 3 weeks ago

problem with connecting with Kaiser Permanente only, then loss of most all of my tabs

A few weeks ago I began, while trying to connect to Kaiser from an email message, to get a response that said it was unable to connect because "server not able to redirec… (read more)

A few weeks ago I began, while trying to connect to Kaiser from an email message, to get a response that said it was unable to connect because "server not able to redirect." I wasn't getting any error messages from any other sites or attempts to connect with any other sites.

I contacted Kaiser and got some tech office in California (I'm in Hawaii). I did all that they suggested, i.e. "cleaning up" my computer, and I even paid and installed a program called "CClean", and used "Ninite." After making all the "clean ups" the error message was still happening, and later it even mentioned Firefox in the message.

At that point I had no idea what to do and went to "help" on the application menu. Did the "troubleshooting" a couple times, and then saw a "refresh" button, that I thought was probably, and looked innocuous; this led to a bunch of other things that I certainly didn't want to mistakenly perform anything untoward.

After all this I was finally able to link properly with Kaiser, BUT ALL OF MY TABS WERE GONE!

This seems to be a real problem on Firefox, since I've NEVER seen anything that is easy to select to "resolve", "reinstate", or "RECOVER" tabs. I've seen many of the same questions about TAB recovery before.

I've been with Firefox for probably a couple of decades now, and this seems to be a major issue without any "easy" solution. Or, am I just missing something completely?!

Asked by lchoquette 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Why aren't pull-down menus, behaving consistently, on Firefox on an M1-Max Mac ?

Why aren't pull-down menus, behaving consistently, on Firefox on an M1-Max Mac on macOS Sonoma ? The pulldown-menus don't persist, long-enough to click-upon a selec… (read more)

Why aren't pull-down menus, behaving consistently, on Firefox on an M1-Max Mac on macOS Sonoma ?

The pulldown-menus don't persist, long-enough to click-upon a selection .

Asked by rsblanchard 1 month ago

Last reply by zeroknight 1 month ago

Prime Video - Picture-in-Picture subtitles aren't working

When using picture in picture on Prime Video, my subtitles aren't showing up in the window, but instead on the original page, despite prime video being one of the origina… (read more)

When using picture in picture on Prime Video, my subtitles aren't showing up in the window, but instead on the original page, despite prime video being one of the original supported websites. Any ideas on how to fix?

Asked by Veronica 1 month ago

Last reply by jonzn4SUSE 1 month ago

Images Not Loading on Certain Websites in Firefox

I'm having trouble with Firefox where images aren't loading on some websites, even though they display fine in other browsers. I've tried clearing the cache and restartin… (read more)

I'm having trouble with Firefox where images aren't loading on some websites, even though they display fine in other browsers. I've tried clearing the cache and restarting Firefox, but the issue persists.

Is there anything else I can try to fix this problem and get images to load properly?

Asked by Robert Wolf 1 month ago

Last reply by cor-el 1 month ago

Issue with using YouTube on Firefox Ubuntu 22.04

Anyone experiencing issue with YouTube on Firefox - I am not able to select suggestions on YouTube search using up/down arrow keys - On Ubuntu 22.04 - Firefox 124.0.2 … (read more)

Anyone experiencing issue with YouTube on Firefox - I am not able to select suggestions on YouTube search using up/down arrow keys - On Ubuntu 22.04 - Firefox 124.0.2

Asked by harshakp06 1 month ago

Last reply by zeroknight 1 month ago

Hotmail won't load on Firefox

Hi there, About 4 days ago, hotmail suddenly stopped loading on Firefox (though I can still access it on Safari). I've tried clearing my cache and add-ons, etc. I've go… (read more)

Hi there,

About 4 days ago, hotmail suddenly stopped loading on Firefox (though I can still access it on Safari). I've tried clearing my cache and add-ons, etc. I've googled a ton and tried all the things I can find to try, but nothing is working. I am by no means a tech person and so I'm out of ideas and need some help. I know I can use Safari, but I really hate using it and prefer Firefox. Any ideas on what to do? I am using a MacBook Pro - Sonoma 14.4.1

Thank you so much! Jocelyn Pascall

Asked by jocie809 1 month ago

Last reply by zeroknight 1 month ago

Disabling 'Show animations in Windows' changes the way text is shown on some websites.

When I turn off the windows animations in Windows 10 the font on Twitter.com changes somewhat. I believe it is altering the character spacing/scaling. I have not had thi… (read more)

When I turn off the windows animations in Windows 10 the font on Twitter.com changes somewhat. I believe it is altering the character spacing/scaling.

I have not had this behavior on other browsers (Brave, Edge, Chrome & OperaGX tested). I have not noticed this on other websites, but I also haven't really looked.

Windows version 22H2 (OS Build 19045.4291) Firefox version 124.0.2

Images provided are with them off, then on

Steps to recreate 1. Load a tweet (tweet in the images: https://twitter.com/FedeItaliano76/status/1779855670432408011) 2. Turn off window animations (settings->display->show animations in windows->Off) 3. Reload the Tweet

This is not a critical issue for me, but I think it's worth mentioning

Asked by SiwelTheLongBoi 1 month ago

Last reply by zeroknight 1 month ago

hero ware games not load now and work on chrome browser

when open games not loading until close " enhanced tracking protection" switch and next time even it is close not open until make " enhanced tracking protection" switc… (read more)

when open games not loading until close " enhanced tracking protection" switch

and next time even it is close not open until make " enhanced tracking protection" switch open and reload page and then closed and reload page again to open and every time like that

Asked by mohammed 4 weeks ago

Last reply by zeroknight 4 weeks ago

When i click ctrl only ctrl on any tab its makes it smaller

When i click ctrl only ctrl its maeks tab smaller like ctrl + - but i only press ctrl also when i hold scroll i can smooth surf the tab now it dont work what i have to do… (read more)

When i click ctrl only ctrl its maeks tab smaller like ctrl + - but i only press ctrl also when i hold scroll i can smooth surf the tab now it dont work what i have to do?

Asked by harryharry1238 1 month ago

Last reply by zeroknight 4 weeks ago

ssa.gov account login no longer works on Firefox, but does work on Edge

I can no longer log into my social security account using Firefox, but the login does work on edge. When I try login on Firefox, I get the following error message: Bad R… (read more)

I can no longer log into my social security account using Firefox, but the login does work on edge. When I try login on Firefox, I get the following error message:

Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

The initial web site is https://www.ssa.gov/. From there I hit "Sign in", and get to https://secure.ssa.gov/RIL/SiView.action using Edge, but get just the error message using Firefox.

There is another route, which is through https://www.ssa.gov/myaccount/. Hitting either account or sign in on that page will work on Edge, but gives the same error message on Firefox.

Asked by Bob G 1 month ago

Last reply by cor-el 1 month ago

Microsoft login Broken

Hey all, as of the past few days when I get the prompt to enter my password on Outlook.com (And microsoft.com) and hit 'sign in' the page just reloads and nothing happens… (read more)

Hey all, as of the past few days when I get the prompt to enter my password on Outlook.com (And microsoft.com) and hit 'sign in' the page just reloads and nothing happens. There is no failed login message, the page just reloads like I didn't hit sign in. I have disabled all of my extensions, cleared cookies and cache, ETP... with no luck.

Works fine on Chrome for android...

I'd really like to stay with Firefox so all help seriously appreciated

Asked by Person Guyerson 1 month ago

Last reply by zeroknight 1 month ago

Amazon Prime Video won't play

The 125.0.2 update broke Amazon Prime Video. Firefox refuses to play ANY video, causes website to return a "That shouldn't have happened" error page. Prime Video plays … (read more)

The 125.0.2 update broke Amazon Prime Video. Firefox refuses to play ANY video, causes website to return a "That shouldn't have happened" error page. Prime Video plays just fine on Safari 16.6.1, macOS 11.7.10. Amazon says just to use Safari, but I want Firefox to work right.

Asked by steveaaayyy 1 month ago

Last reply by zeroknight 1 month ago

Login problem to the The Guardian Newspaper site/ hangs after clicking "sign in"

Yesterday I was unable to sign into The Guardian website (https://profile.theguardian.com/signin?INTCMP=DOTCOM_NEWHEADER_SIGNIN&ABCMP=ab-sign-in&componentEventPar… (read more)

Yesterday I was unable to sign into The Guardian website (https://profile.theguardian.com/signin?INTCMP=DOTCOM_NEWHEADER_SIGNIN&ABCMP=ab-sign-in&componentEventParams=componentType%3Didentityauthentication%26componentId%3Dguardian_signin_header and https://profile.theguardian.com/signin? )

The problem is that after I click "Sign In", that little circling line becomes the Energizer Bunny, circling away and circling away, but not logging me in.

I have no problem logging in using those login pages on Edge, so confident of username/password combo

I have (repeatedly) turned off tracking protection, Adblock Plus & Privacy Badger for the site, cleared history (cookies and cache, as well as all), followed the complete set of instructions at https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords, and refreshed Firefox. Still the same problem.

HELP - I don't want to be forced to use Edge :)

Asked by PaulWermer 3 weeks ago

Last reply by zeroknight 3 weeks ago

Website not workin

I use Lightfolio.com for my website hosting. My computer does not let me login or load the website using Firefox. I've deleted the cookies, and played with the settings, … (read more)

I use Lightfolio.com for my website hosting. My computer does not let me login or load the website using Firefox. I've deleted the cookies, and played with the settings, and it still doesn't work. I'm really needing help as this is dampering my business.

Asked by shannonharrisphotography 4 weeks ago

Last reply by zeroknight 3 weeks ago

Cannot report a broken site

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature: https://finance.yahoo.com/quote/DEO/ When I fill out the… (read more)

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature:

https://finance.yahoo.com/quote/DEO/

When I fill out the information and hit "send", nothing happens. The "report broken site" screen remains active. Hitting Send multiple times has no effect.

I've tried using this feature for other pages, and it appears to work; but it won't work for this site.

Can anyone suggest why that might be? Is it a byproduct of the site's being broken?

Thanks.

Asked by Chris 1 month ago

Last reply by Kiki 3 weeks ago

Amazon not working

I was using Amazon just fine a few days ago. When I tried to open an amazon link yesterday, I got the message: Secure Connection Failed. I tried updating my browser and c… (read more)

I was using Amazon just fine a few days ago. When I tried to open an amazon link yesterday, I got the message: Secure Connection Failed. I tried updating my browser and clearing my cache and cookies. Please fix

Asked by cherryblossomshadow3 1 month ago

Last reply by jonzn4SUSE 1 month ago