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Twitch Fails to Load

When attempting to access the Twitch website in normal browsing mode, the page does not load properly. Instead of the site rendering, I only see a black screen with an in… (read more)

When attempting to access the Twitch website in normal browsing mode, the page does not load properly. Instead of the site rendering, I only see a black screen with an infinite loading spinner.

This issue does not occur in private browsing mode (incognito), Twitch loads normally there.

I found that performing a browser reset temporarily resolves the issue, but after some time the problem returns. Continuously resetting the browser is not a practical solution.

Additional details:

   Browser version: 141
   Steps to reproduce:
       Open Firefox in normal mode
       Navigate to https://twitch.tv
       Observe black screen with loading spinner
   Expected result: Twitch should load normally
   Actual result: Page remains blank with a loading spinner
   Private browsing mode works correctly

Please advise on a permanent fix or steps to diagnose this issue.

Asked by Michael 4 months ago

Last reply by Sam 1 month ago

How to Right Click > copy & paste in Firefox when using Google Docs?

I'm using Google Docs in Firefox. Every time I right click and then click paste I get a message explaining that Firefox is incompetent and I need to hook my keyboard up t… (read more)

I'm using Google Docs in Firefox. Every time I right click and then click paste I get a message explaining that Firefox is incompetent and I need to hook my keyboard up to my tablet and use Ctrl + V. And tap/clicking Edit > paste won't work either. I use a mouse with my tablet, but not a keyboard.

How to I get FireFox to allow me to use Right Click or at the very least Edit > paste? Even Opera Browser can paste in a Google Doc.

Asked by iBrained 5 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

java script is not working even though in settings it says it is enabled.

Javascript is not working in my firefox. Even going into settings to enable java script doesn't work, because it says java script is enabled. But the webpages tell me tha… (read more)

Javascript is not working in my firefox. Even going into settings to enable java script doesn't work, because it says java script is enabled. But the webpages tell me that they need javascript enabled in order to work.

Asked by c.hixson 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Please enable JS and disable any ad blocker

Recently I have been unable to go to websites where I have had accounts for years. I can no longer access sites like Chewy, Etsy, and even Pinterst. On the latest failure… (read more)

Recently I have been unable to go to websites where I have had accounts for years. I can no longer access sites like Chewy, Etsy, and even Pinterst. On the latest failure to sign in to Etsy the message I got is "Please enable JS and disable any ad blocker" I don't want to learn another browser. Please understand I'm a senior so not as savy as you young folks. My Firefox browser is 140.0 so it is up to date

Asked by Cruz.mail.01 5 months ago

Last reply by Kiki 5 months ago

AI Chatbot sidebar - Mobile controls due to viewport width

The AI Chatbot bar is seriously useful, I tip my hat to whoever implemented this gem. However, Whenever the sidebar is not wide enough, the chatbot appears to think it's … (read more)

The AI Chatbot bar is seriously useful, I tip my hat to whoever implemented this gem. However, Whenever the sidebar is not wide enough, the chatbot appears to think it's rendering on a mobile device, so the "return" key simply inserts a newline instead of sending the message. I _imagine_ this must be related to the website, but i'm wondering if there are any workarounds? just being able to hit enter in the AI chatbot sidebar instead of click the send button would improve my workflow immensely

Asked by dylanmyers316 5 months ago

Last reply by SuMo Bot 5 months ago

Replying to emails

I'm not sure if I picked the right topic but am guessing my problem would fall under settings. The last few days I am having a problem replying to emails; when I go to c… (read more)

I'm not sure if I picked the right topic but am guessing my problem would fall under settings. The last few days I am having a problem replying to emails; when I go to click "send" to reply I get an error and it says failed to send. The only way to send a reply back is to compose a new email with my reply in it; send works every time if I do it that way. Hoping someone has the answer to why this is happening because I have no clue where to start.

Thank you for any tips, ~ Kathleen

Asked by Kathy 1 month ago

Last reply by Paul 1 month ago

Sorry. something went wrong:( message

Sorry. something went wrong:( Still unable to connect to Facebook.com, all other websites are fine. Have uninstalled and reinstalled twice and still, it only shows me a … (read more)

Sorry. something went wrong:(

Still unable to connect to Facebook.com, all other websites are fine. Have uninstalled and reinstalled twice and still, it only shows me a page stating " Sorry. something went wrong:( " . I am able to login on other devices without any issues and am able to login on this device if i use a different browser. Whilst in trouble shooting mode, i am still Unable to access Facebook.

Asked by Lawrencehorne 4 months ago

Last reply by jerrybaba 4 months ago

Google Drive not loading properly

Hello, Google Drive today stopped loading properly. I keep getting the rotating circle or "working" in the lower left corner of the browser window. I can get it to loa… (read more)

Hello,

Google Drive today stopped loading properly. I keep getting the rotating circle or "working" in the lower left corner of the browser window. I can get it to load fine in Safari and Chrome.

Docs and sheets I already had open, I seem to be able to interact with and edit normally. But navigating the main file path in Google drive, opening folders, and opening files isn't working.

I would really prefer to not switch browsers, as my entire workflow is set up on Firefox.

Suggestions?

Thanks, Sarah

Asked by sarah.schetter 2 months ago

Last reply by Denys 2 months ago

blocked sites

On some of my websites information is blocked. For example on my main bank site I can sign in to the site but all of my banking information is blocked so there is no acc… (read more)

On some of my websites information is blocked. For example on my main bank site I can sign in to the site but all of my banking information is blocked so there is no account information. On my VA website I have a similar situation with information being blocked. for example I go to the messenger section and cannot see or write messages.

Asked by rblutz1 1 month ago

Last reply by Denys 1 month ago

Link won't process

I had to reset my computer and have encountered a problem getting a link to load. In my Facebook, I have a game I play (Doubledown casino) and when I click a link for tha… (read more)

I had to reset my computer and have encountered a problem getting a link to load. In my Facebook, I have a game I play (Doubledown casino) and when I click a link for that game to add chips, it will not process. All I get is a spinning circle. What do I have to do to get the link(s) to process? Thank you.

Asked by boong 2 months ago

Last reply by Hasan Ali 2 months ago