Showing questions tagged: Show all questions

Video Won't Play in Browser

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinni… (read more)

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinning wheel. I see other people are having the same issue but I haven't seen a solution. Any ideas or help appreciated.

Asked by janswers 2 months ago

Last reply by dave447 1 month ago

I can no longer sign in to my email. HELP!

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I … (read more)

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

Asked by onekooch 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Why can't I use Restore Previous Session

Why can't I use "Restore Previous Session" any longer? It used to be a way to recover tabs when the program unexpectedly crashed, but now it's shown in gray and I can no… (read more)

Why can't I use "Restore Previous Session" any longer? It used to be a way to recover tabs when the program unexpectedly crashed, but now it's shown in gray and I can no longer click on it

Asked by Montell623 3 months ago

Last reply by James 3 months ago

Passkeys

I have been setting up Passkeys to log in to the websites which allow them. But I have noticed on Paypal, they do not allow me to use passkey when using firefox, it only … (read more)

I have been setting up Passkeys to log in to the websites which allow them. But I have noticed on Paypal, they do not allow me to use passkey when using firefox, it only seems to allow chrome

Is there an issue with firefox which deems it not suitable for passkeys?

I noticed that sopmeone asked this question this time last year and it was advised that firefox is now able to create and store passkeys Paypal still dont seem to allow it?

Asked by Paul McFarlane 3 months ago

Last reply by lawlorma 3 weeks ago

Bookmarks

Installed 134.0.2. Bookmarks disappeared. Went to restore backups, receive message "unable to process the backup file". All of my bookmark backup files receive this me… (read more)

Installed 134.0.2. Bookmarks disappeared. Went to restore backups, receive message "unable to process the backup file". All of my bookmark backup files receive this message when I try to restore.

Asked by jimkimbroughjr 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

PDFs now appearing totally black

Firefox has been used to open PDFs. Suddenly, all the PDFs appear as totally black. If I hover over the tab for that PDF, it shows the little representation as normal wh… (read more)

Firefox has been used to open PDFs. Suddenly, all the PDFs appear as totally black. If I hover over the tab for that PDF, it shows the little representation as normal white background. This just happened. Don't know how to correct for this.

Asked by onlythevee1 3 months ago

Last reply by jonzn4SUSE 3 months ago

Website Support

https://www.pge.com/ https://my.dmv.ca.gov/ Websites such as the Sites above are not working in Firefox or other Open Source Browsers. I am being forced to use Chromium … (read more)

https://www.pge.com/ https://my.dmv.ca.gov/

Websites such as the Sites above are not working in Firefox or other Open Source Browsers. I am being forced to use Chromium in this case to complete payments and add items to the DMV Cart and complete a payment for example. I do not want to have to do this. I do not want to be forced to use a Closed Source Browser such as Microsoft Edge or Google Chrome or Apple Safari. Or, Even the Open Source version of Google Chrome Chromium. Companies like PGE are deciding to drop support for Firefox as the State not enough users use Firefox. They are forcing the market to use a Non Open Source Browser. This is a Problem. This is not good for Competition and the Internet as a whole. Not good for me as I am a Linux User. The PG&E website does not even load when using Firefox. The DMV site loads but does not allow one to complete any Payments for Example. At this time one can only view Information on the DMV website.

Asked by thaws1981 3 months ago

Last reply by Catemaco 1 month ago

Black thumbtacks suddenly appear on all shortcuts

Why are these showing up now? They were never there before. Is there a way to hide them or make them disappear? They are ugly, distracting to look at and unnecessary. I t… (read more)

Why are these showing up now? They were never there before. Is there a way to hide them or make them disappear? They are ugly, distracting to look at and unnecessary. I tried one about:config solution, but it did not work. Please fix this. See screenshot. The black tacks should not be visible, but now they are.

Asked by Lyghtkeepr 1 week ago

Last reply by Agent virtuel 1 week ago

Access denied on a web-site...

I'm get an Access Denied for a web-site I have frequently accessed. Only Firefox on my laptop has this issue. Edge and Chrome are able to access the web site. Firefox giv… (read more)

I'm get an Access Denied for a web-site I have frequently accessed. Only Firefox on my laptop has this issue. Edge and Chrome are able to access the web site. Firefox gives me the following error:

You don't have permission to access "http://www.nfm.com/" on this server.

Reference #18.2551db17.1742794951.7a007681

https://errors.edgesuite.net/18.2551db17.1742794951.7a007681

=========================================

I have cleared my cache and data and cookies and nothing works. Able to access it from my phone's firefox browser.

Asked by kurtcampbell 1 month ago

Last reply by ronaldbellah 1 month ago

Location

Somehow, the Firefox browser on one of my computers thinks I am in a foreign country. All I could find on the setting page is Firefox looks at my IP address to determine… (read more)

Somehow, the Firefox browser on one of my computers thinks I am in a foreign country. All I could find on the setting page is Firefox looks at my IP address to determine my location. But all the other computers using the same internet router give my correct location. Furthermore, this started within the last month. Some sites like Tubi say their service is not available in my location, I do not have this problem on other computers I use at the same location. How do I fix this? Thanks

Asked by paslaughter20 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

dark reader

for one thing i can hardly see what i am typing because, although i have Dark Reader turned on, it isn't functioning for this process, ie asking a question? How can i ma… (read more)

for one thing i can hardly see what i am typing because, although i have Dark Reader turned on, it isn't functioning for this process, ie asking a question?

How can i make dark reader work everywhere, on all sites?

ALSO it does seem highly ironic that it doesn't work here!

appreciate any help on this, thanks!

Asked by duberj77 2 months ago

Last reply by James 2 months ago

Error: a network protocol violation that cannot be repaired

Hi everyone. This could be related to the corrupted file I had that was solved here: https://support.mozilla.org/en-US/questions/1492585 I mean something else could hav… (read more)

Hi everyone.

This could be related to the corrupted file I had that was solved here: https://support.mozilla.org/en-US/questions/1492585

I mean something else could have been corrupted. I've been getting the following error on a website:

> "The site at [url] has experienced a network protocol violation that cannot be repaired. > > "The page you are trying to view cannot be shown because an error in the data transmission was detected."

I thought it was a website issue. But it worked fine in Edge.

I tried the Ctrl+F5 but nothing changed (also tested the website in private browsing in both FF and Edge; still works fine in Edge).

Thanks!

Edit: I launched the factory settings profile from about:profiles (last used years ago when I moved my main profile from an older PC) as a test and the issue persists.

Asked by Joey 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Gah tab crash

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in tr… (read more)

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in troubleshooting mode. I've looked at extensions and plugins and I'm only seeing OpenH264 video codec and Widevine content decryption. I've disabled those but still get the crashed tabs.

I'm also not generating any crash logs.

Asked by ceggleston329 2 months ago

Last reply by krupkaa2 2 months ago

Text on my screen frequently ends up rendering completely incorrect, and I believe it has gotten worse over time.

I thought it was an issue with my pc, but chrome does not have this issue and neither do other applications. I have tried clearing my cache and cookies as well as ensurin… (read more)

I thought it was an issue with my pc, but chrome does not have this issue and neither do other applications. I have tried clearing my cache and cookies as well as ensuring mozilla was using my computer performance settings as opposed to hardware acceleration. The attached images are a very small example of the issue. Typically, after clicking on the screen or pressing a button the text is corrected but often replaced with new text being "corrupted". Any help would be greatly appreciated.

Asked by Masonpoch7 2 months ago

Last reply by frankforbes12 1 week ago