FF will not open any sites, just hangs there

When I open FF 137 on my iMac running OS 12.7.6, it just keep trying and trying with no link. When I try and quit it needs to be forced quick to stop running. There are n… (read more)

When I open FF 137 on my iMac running OS 12.7.6, it just keep trying and trying with no link. When I try and quit it needs to be forced quick to stop running. There are no fire walls and it worked yesterday 4-5-25 just fine, but no go today. I tried replacing FF and still no luck, what do I try now, [email removed]@yahoo.com

Asked by tucsonmac1 1 month ago

Last reply by Mutaz Awad 1 month ago

Youtube interface horribly laggy/not accepting input.

I have had this issue for a couple weeks now with youtube. When running in a private tab it will frequently not accept input for something like 10 seconds at a time. Play… (read more)

I have had this issue for a couple weeks now with youtube. When running in a private tab it will frequently not accept input for something like 10 seconds at a time. Playback works totally fine, no real stuttering or lag in the video, but pressing pause will generally take significant time to actually pause. This is true of all other inputs including keyboard commands, clicking on links, right click, etc. It seems to have a rolling window where inputs are accepted because if I wait for clicking play to work I can also quickly change the volume or right click a link. It'll even accept the input if I'm in a different window (like if I hit play then click over to my second monitor). This doesn't seem to happen in a normal window, only private. All other firefox tabs work totally fine with none of this lag, nor do I see any other issues on my computer. I haven't noticed any spikes in hardware usage nor am I using anywhere near all of my PC's resources.

I'm only running 2 extensions I think would interfere here (ublock origin and enhancer for youtube) and I've tried running with them disabled to no effect. All my extensions are up to date, as are my browser and OS, this has persisted through restarts (though it seems to take some time to come into effect after a restart). I've tried disabling hardware acceleration and clearing the cache.

So yeah, no idea what's wrong. It's not like unusable, just really annoying. Thanks to anyone that helps.

Asked by joebobmm 4 months ago

Last reply by TyDraniu 4 months ago

can't open firefox due to another version running

when I start firefox, it tells me the old one is running and to close it. i hit the close button and keep getting the same message. I have uninstalled firefox and reins… (read more)

when I start firefox, it tells me the old one is running and to close it. i hit the close button and keep getting the same message. I have uninstalled firefox and reinstalled it and keep getting the same problem.

Asked by james.easley1954 4 months ago

Last reply by cor-el 4 months ago

Graphic glitches with v.135.0.1

Since updating to version 135.0.1 last night, all kinds of interactive maps have been loading like the pictured attached below. Even maps in pdf aren't properly loading, … (read more)

Since updating to version 135.0.1 last night, all kinds of interactive maps have been loading like the pictured attached below. Even maps in pdf aren't properly loading, loading black pages. Everything works completely fine in all my other browsers.

Asked by FireFoxFan1 2 months ago

Last reply by TyDraniu 2 months ago

Firefox on PC running Windows 7 - Firefox Starting up

I am running Firefox in Windows 7 on a PC. When I start up Firefox, in WINDOWS Task Manager there appear between 20 and 30 instances of firefox.exe of different sizes in … (read more)

I am running Firefox in Windows 7 on a PC. When I start up Firefox, in WINDOWS Task Manager there appear between 20 and 30 instances of firefox.exe of different sizes in the Processes Window. I can End Process on most of them without shutting down Firefox or any of the other instances of firefox.exe. However if I shut down one listed with about 200,000K of Memory (Private Working Set), then Firefox shuts down and all other instances of Firefox disappear. If I open an new tab in Firefox, more instances of firefox.exe appear.

I have never seen this behavior before. I tried uninstalling and reinstalling Firefox, but the same behavior occurred. Is this normal behavior, or should I be concerned?

I have enclosed screen shots from the Task Manager. I also have a Dump File of a couple of the firefox.exe instances, including the large one, if that would be helpful.

Thank you.

Asked by woodwarw 1 month ago

Last reply by jeff-g 1 month ago

my search ingine is crashing everytime and I have troble accesing website I have added to my favorite.

The image I uploaded is all I am getting. I even got on line one on one with my McAfee and they got on my computer. I need help guys. Is not just browse, I am also having… (read more)

The image I uploaded is all I am getting. I even got on line one on one with my McAfee and they got on my computer. I need help guys. Is not just browse, I am also having issues accessing the website I know my account has been compromise. All I did different is add 2 adds on that were recommended by Mozilla and I removed them but it looks like the damage was already done.

Asked by Ceci Monroe 1 month ago

Last reply by Eric Robertson 1 month ago

Firefox tabs keep closing.

Whenever I try to use Firefox, tab keeps crashing and there is a crash report. It keeps happening to the point where I cannot work. Below are some of dozens of crashes I'… (read more)

Asked by T J 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Firefox 134.0.1(64bit) sluggish on Fedora 40

Was prompted for various system updates including apps(Firefox). Performance has been very sluggish. At some points, it feels like I'm browsing on dialup. I have a 1GB … (read more)

Was prompted for various system updates including apps(Firefox). Performance has been very sluggish. At some points, it feels like I'm browsing on dialup. I have a 1GB connection from my ISP.

Not sure if this is a Firefox issue or in conjunction with the other system updates.

Asked by FM 3 months ago

Last reply by jonzn4SUSE 3 months ago

Laggy google docs :(

When using firefox, and only when using firefox, I experience quite a lot of lag when using "google docs" (https://docs.google.com) and only when using "google docs", eg.… (read more)

When using firefox, and only when using firefox, I experience quite a lot of lag when using "google docs" (https://docs.google.com) and only when using "google docs", eg. this does not apply to, say, MS Word or google presentations.

Like I said this only applies to firefox, meaning google chrome and microsoft edge both work fine.

Here are some of the troubleshooting steps I've tried, without success:

  Launching in troubleshooting mode
  Disabling 0-RTT
  Disabling hardware acceleration

These issues do not appear on my machine at home, which also uses firefox, that however is a different version of Windows, an AMD cpu and a dedicated GPU instead of integrated, so idk if that narrows it down even one bit...

The computer on which the issues appear on is a HP Spectre x360 14, which if you don't want to search it up means I have 32gb of RAM @ ~7500MT/s, and an Intel Core Ultra 7 155H as my CPU.

I'd love to keep using firefox without having to fire up chrome every time i need to write/edit a document, which, as a student, is quite often...

Thanks a lot!

Asked by Henry62 3 months ago

Last reply by jonzn4SUSE 3 months ago

Firefox connection slow to other websites

For about the last month, if I click on a link in an email or on a website that should connect to another website, there's a long delay in reaching that second site. This… (read more)

For about the last month, if I click on a link in an email or on a website that should connect to another website, there's a long delay in reaching that second site. This did not happen before. The delays are intolerable and do not occur on Chrome, for example. I prefer to use Firefox, but I feel I have no choice but to use Chrome instead. Can my issue with Firefox be fixed? Thank you for considering this issue.

Asked by massen 1 week ago

Last reply by pg_78 1 week ago

Unable to get to any website afterrupdating to Firefox version 137.

I recently updated my Firefox browser from version 136. to version 137. and after the update I was unable to get online to any website I tried and Firefox would freeze an… (read more)

I recently updated my Firefox browser from version 136. to version 137. and after the update I was unable to get online to any website I tried and Firefox would freeze and crash, generating a crash report that Mozilla probably didn't get because firefox couldn't send it. Safari was working, as was Chrome, so I know it wasn't a network issue. I cleared the cache and tried again and still nothing. I then uninstalled Firefox and reinstalled it from the Mozilla website, (had to use Safarii to get the Mozilla website) and still could not get to any websites. I'm on a Mac runnning OS 15.3.2 and I have a bootable backup of my machine that still had a copy of Firefox v 136 which i reinstalled on my mac and it works. What can I do to update to 137?

Asked by sfsherman 4 weeks ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago