Firefox Community Forum

My computer unexpectedly had to do a factory reset. I had to add Firefox back on to my computer. It was my main default browser. I couldn't remember my password because I had Firefox for so many years. Your system forced me to change my password and now I cannot gain access to my bookmarks/passwords when I sign on. If you tell me that those were lost in the transition, I will be so upset. This was the only reason I was using you and do not understand why syncing is not working or recovering the information. I hope that this can be recovered, if not I have no use for your browser and will switch to a more updated browser in Chrome. I have never had such problems and cannot even remember all the bookmarks I have lost. I will never forget this experience. My hope is it will be because someone there was able to save the day and not because I realized that your company is outdated and clunky like Microsoft. Hoping you can help and completely upset. I am also very confused why my information would not have backed up automatically.

Mike

I have lost all my Firefox bookmarks. All gone. I have searched online for solutions, and have seen what appears to be a standard procedure for doing so. Bookmarks>Manage Bookmarks> LIbrary>Import and Backup>Restore

This is where it breaks down for me......I see no date available to use. All I see is "Choose File" and when I click that, nothing happens. That is the dead end I am at now.

Can anyone out there point me in the right direction? Many thanks. Jay

Hello,

I work for a company that integrates with Netsuite via SSO. Users should not be required to reenter their credentials to access the integrated app via a NetSuite subtab. However, this has been an ongoing issue. I thought it had something to do with cookies, but I cannot figure out what is causing this. Here's what happens: A user logs in to Netsuite, looks up a posted document, and clicks on the subtab of the integrated application. They are then prompted to enter their credentials. This prompt keeps repeating whenever the user refreshes a page or opens a tab. It seems like the browser is not retaining or saving the user's credentials. This does not happen to Chrome or Edge users. Is there anything you can do?

Your assistance is greatly appreciated.

Regards, Mac

I'm using W11 & Firefox/Mozilla 'Version 146.0 (64-bit)' in ‘Dark Theme’ - my sidebar bookmark in use is now 'highlighted in BRIGHT blue' which is VERY ANNOYING - can I get rid of this feature? Is there a way to adjust the highlight color/intensity? Please let me know. If there is no adjustment possible, please take care of this in your next version. Thanks, John

When I try to log into Xfinity to pay my bill I get this. Is it related to Firefox? Thought I'd ask you before I tried to work my way to a human at Xfinity

Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.42d3e17.1765483636.94808bfd https://errors.edgesuite.net/18.42d3e17.1765483636.94808bfd

This happened December 11, 2025

Svp, comment changer la couleur de la barre latérale ?

La mienne était toujours blanche, mais vient de changer à mon insu pour du bleu ...

Merci de m'aider.

How do I minimize the web page when I don't see the usual icon at the top of the page. Now, I've attached a screen shot that does not show any icon of other means of minimizing that screen. I'm running Windows 11 and WORD 2021.

The screen appears on Opera and Google Chrome with the icons. Thanks.

With the latest update, no matter if I've got it set to light or dark, the sidebar text and background are almost the same color. It's unreadable. There is no way to change just the sidebar, and it ignores the light/dark setting.

Since I updated my computer to windows 11, I cannot load my amazon page. I've tried to load directly from menu bar, still NG. There must be a setting I'm not understanding

Hi, i synced everything, in your browser, checked it few times, i had all my bookmarks from chrome to firefox few months ago, reinstalled windows, downloaded firefox and connected to account its clean, no of my information is there, wtf? i forgot the password, so recovered it. Give back my data for fuck sake, or it was mistake comming from chrome to firefox?