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Update issues

Every time FF does an update it deletes my saved sites on the FF home page. When I try and put them back in the blank spaces it will not let me. I have tried reinstalli… (read more)

Every time FF does an update it deletes my saved sites on the FF home page. When I try and put them back in the blank spaces it will not let me. I have tried reinstalling FF and it does not help at all. I try in safe mode and it does not work either.

Asked by midogsrgr8 2 weeks ago

Last reply by zeroknight 1 week ago

Video control for picture-in-picture (pip) no longer possible?

Is it no longer possible to deactivate the picture-in-picture (pip) video control in Firefox 124.0.2 (64-bit)? The picture-in-picture thing annoys me when surfing and on … (read more)

Is it no longer possible to deactivate the picture-in-picture (pip) video control in Firefox 124.0.2 (64-bit)? The picture-in-picture thing annoys me when surfing and on YouTube on my PC.

Asked by michael2110 1 week ago

Last reply by zeroknight 1 week ago

Camera and microphone are blocked. Sessions by Psychology Today requires access to your camera and microphone. Click the camera blocked icon Camera and microphone are blocked. in your browser's address bar and refresh your browser.

HELP Please have tried numerous times by instructions given on support. Nothing is working. Can not correct with Dr. Thank you:) Camera and microphone are blocked. Sess… (read more)

HELP Please have tried numerous times by instructions given on support. Nothing is working. Can not correct with Dr. Thank you:)

Camera and microphone are blocked. Sessions by Psychology Today requires access to your camera and microphone. Click the camera blocked icon Camera and microphone are blocked. in your browser's address bar and refresh your browser.

Asked by STAMPS 1 week ago

Last reply by cor-el 1 week ago

Firefox won't let me choose where to save PDFs

Firefox has the option to "choose where to save files to" on its options, which I have activated. It works for pretty much every file format/extension EXCEPT PDFs. When I… (read more)

Firefox has the option to "choose where to save files to" on its options, which I have activated. It works for pretty much every file format/extension EXCEPT PDFs. When I open a PDF on Firefox, it is automatically saved to the downloads folder, overriding my own settings. This is pretty annoying, I wondered if there was a way to choose individually like I do for all my other files.

Asked by Korodai 2 weeks ago

Last reply by zeroknight 1 week ago

Firefox instantly closes after opening it

As described in the title Firefox instantly closes after opening it. I can see the window opening for half a second but then it closes again. Same with Troubleshoot mode.… (read more)

As described in the title Firefox instantly closes after opening it. I can see the window opening for half a second but then it closes again. Same with Troubleshoot mode. New installation of Windows 11, new installation of Firefox, only the standard antivirus from Windows. I don't know what could pose an issue except maybe some corrupt data that was downloaded from Onedrive although I already deleted the profiles in the AppData folder.

Asked by XokikXoxik 2 weeks ago

Last reply by zeroknight 1 week ago

Highlighting in PDFs using native tools.

Hello, as of recently Firefox got the new tool to highlight text in the native PDF viewer, and I really enjoyed using it. As of today, I had not updated or changed versio… (read more)

Hello, as of recently Firefox got the new tool to highlight text in the native PDF viewer, and I really enjoyed using it. As of today, I had not updated or changed versions, but I suddenly lost access to the highlight tool option. Refreshing the page didn't work, downloading a new PDF and opening it didn't work, restarting Firefox didn't work, and I haven't seen anybody else have this issue.


Firefox Version> Firefox Developer Edition 125.0 Beta 8 (20240403091602) OS> Windows 11

I don't know if this is just an issue due to it being in beta, or it being on beta 7 but not 8, but either way any solution is appreciated!

Asked by Missing 2 weeks ago

Last reply by zeroknight 1 week ago

I can't access the Firefox browser

I get the following error message when I try to open the Firefox homepage. XUL runner Error: Platform version 124.0.2 is not compatible with minVersion >=124.0.1 maxve… (read more)

I get the following error message when I try to open the Firefox homepage. XUL runner Error: Platform version 124.0.2 is not compatible with minVersion >=124.0.1 maxversion <=124.0.1

Asked by Christine O'Sullivan 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

lost history and bookmarks firefox

Once again, MS Edge updated itself without my permission and set itself as default browser. When I restored Firefox as browser, my history and bookmarks are all gone. How… (read more)

Once again, MS Edge updated itself without my permission and set itself as default browser. When I restored Firefox as browser, my history and bookmarks are all gone. How do I get them back?

Asked by pathfinder 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Disable autofilling/suggestions for e-mails/usernames

I've been searching for how to disable the little dropdown menus with emails you could use for a field, but I can't find anything. I made a clean install and found some… (read more)

I've been searching for how to disable the little dropdown menus with emails you could use for a field, but I can't find anything.

I made a clean install and found someone that had the solution, but I can't find this post anymore no matter how much I search.

There's no forms and autofill section for me under the privacy section of settings, whether it's been removed through updates or it's a bug for me (which would be weird if it were both the case on my current PC and the old one) I don't know.

All I know is that the solution involved going to about:config and changing a setting in there.

I don't want to just delete the entry by doing down arrow and delete.

Any help is appreciated!

Asked by tryspamming 2 weeks ago

Last reply by cor-el 2 weeks ago

Firefox Update Removed All My Extensions and Addons AGAIN!!

This sh*t is getting beyond ridiculous. I've used Firefox for years and not had any problems so the last time this happened I thought well maybe it's just a fluke. IT JUS… (read more)

This sh*t is getting beyond ridiculous. I've used Firefox for years and not had any problems so the last time this happened I thought well maybe it's just a fluke. IT JUST FU*KING HAPPENED AGAIN! I've slowly been migrating to and using Chrome lately and I think I'm finally ready to make the switch. FIREFOX FU*KING SUCKS.

Asked by jaxstarke 2 weeks ago

Last reply by cor-el 2 weeks ago

Need to get Mozilla to open a site in the desktop mode and I can't find the setting in the drop down menu.

My bank tells me that my browser Mozilla, private browsing, is opening their website as a mobile site and needs to change it to a desktop site. I am missing some of the p… (read more)

My bank tells me that my browser Mozilla, private browsing, is opening their website as a mobile site and needs to change it to a desktop site. I am missing some of the page content in the mobile mode. I can't find any settings in Mozilla menu that allows me to do that. What do I do? Thanks.

Asked by david.bauman78 2 weeks ago

Last reply by cor-el 2 weeks ago

How do I pin web pages to the Firefox New Tab screen?

I've searched the internet and Mozilla help pages to no avail, although I thought this was a very simple question. Using Windows 11 on a laptop. Appreciate any help. … (read more)

I've searched the internet and Mozilla help pages to no avail, although I thought this was a very simple question. Using Windows 11 on a laptop. Appreciate any help.

Asked by Lindsay13Graham 2 weeks ago

Last reply by zeroknight 2 weeks ago

Why does Firefox no longer show "Google Advanced Search" screen?

Why does my Firefox browser no longer show "Google Advanced Search" screen? All of a sudden, I can no longer access the "Google Advanced Search" screen in Firefox. It s… (read more)

Why does my Firefox browser no longer show "Google Advanced Search" screen? All of a sudden, I can no longer access the "Google Advanced Search" screen in Firefox. It shows when I use Microsoft Edge, and Google Chrome, so what is wrong with Firefox that I can no longer access "Google Advanced Search" screen in Firefox. All I get is a window that says "Google in the upper corner, there is a sudden flash of the Advanced Search screen and then it disappears and the window goes blank. This does not happen in any other browser. The issue just started today and there appears to be no way to fix it.

Asked by alanbala 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago